A beautiful self contained apartment/room, just a shame the staff were not so interested when it came to customer service. The flush in our room wasn't working, complained at reception who said she would send an engineer up straight away. We returned a few hours later to find the flush still hadn't been fixed. My partner had to manually flush... More

Unfortunately our stay was only for 1 night, wish we had been staying much longer. Room was very well appointed with a massive flat screen TV and wall mounted CD player. Lovely comfortable bed. The bathroom was to die for. The location was perfect, right by the castle and only a few minutes walk to the cathedral area. Very friendly... More

Do not stay here, do not pass go ,do not collet £200 pounds, infact get ready to be ripped off. Car parking charges on arrival, wi fi charges on arrival, plus hotel charge and not even food served in the evening, what a JOKE. More

I was bit worried after reading some of the reviews but the stay was brilliant! The place is full of character, staff are excellent and breakfast was amazing. The hotel is in excellent location we would without doubt stay here again! More

Lincoln Ladies' Probus Club had its monthly luncheon today at the Charlotte House Hotel in Lincoln. I must congratulate the young people who served us in the restaurant. They are always so polite and friendly and helpful and a credit to the hotel. Young people so often are at the sharp end - criticised for their rudeness and bolishiness -... More

I read some of the previous comments before going to the hotel and was expecting the worse, I can only assume that because some of the comments were quite old that there has been a major improvement because our stay at this hotel was excellent from start to finish. On our arrival we were shown to our suite, which was... More

Take one Victorian public sector building (I can't help but think 'mental asylum’), drop a load of antiques in and, somehow, get a hotel ratings organisation to bestow five stars and you end up with... a five star mental hospital with random antiques. The place still has the depressing, stale, ingrained smells of the municipal use it once hosted and... More

This hotel was booked on the net as we wished to stay in Lincoln and it was the only 5*. Room OK "ish" but....no lift, no food (except breakfast) no room service, and no xxx , yyy, zzz expected from 5* or even 3*. Our judgement is that the hotel appears focused on the wedding market which they may do... More

Although the staff are very helpful and pleasant, this hotel represents poor value for money; it is shabby and outdated, with no facilities to warrant its supposed five stars. The entrance is decidedly odd and the reception area reminded me of a school office. No fridge or mini bar in the room. Breakfast was very strange! The dining room is... More