Have made several visits and still enjoy my stays there. However they need to get their act together when it coms to breakfast which is shambolic and is becoming increasingly " do it yourself". At the rates they charge they should and could do better. On a positive note. The Castlegate restaurant is superb. Very high class cooking - better... more

I have now stayed at this hotel for 12 nights (3 separate stays) and I'm warming to it. The art deco architecture gives the place character. The rooms are clean and smart and the bathrooms (in the superior rooms at least) are spacious and the fittings are plush. I quite enjoyed the tea/coffee service to the room (it's a nice... more

I have stayed at the Charlotte House for over forty nights and would not hesitate to recommend it to any of my friends or family. Due to my career, I spend over 180 nights a year on the road and the Charlotte House is quite easily one of the few hotels I look forward to returning to. The staff is... more

I am writing this at night as I can't sleep for the sound of the boilers which have a very intrusive humming sound. Apparently I am not the first guest to have noticed, other guests have mentioned this as I found out when I rang to find out when the sound would disappear. It will not as it will cause... more

I initially intended to stay at the sister bailhouse hotel but was disappointed to find it fully booked. instead i enjoyed a midweek stay at Charlotte house. The nearby lawn area enjoyed some rare sunshine on my trip and the bar with patio enabled me to while away the evenings while staff brought drinks to my table. I enjoyed the... more

Charlotte House advertise themselves as a 5 star hotel but we could not believe that this was in any way a 5 star hotel and so telephoned the AA who confirmed that it was not a 5 star hotel but classified by them as 5 star guest accommodation i.e. a bed and breakfast place. The room we were given was... more

I find it amazing that this hotel can honestly be classed as 5*. Yes, it is beautiful and the location certainly is perfect but the service and quality is far from being a 5* standard. 1. the staff, who I'm sure are all lovely people and try hard, are not trained to a 5 star standard and appeared very inexperienced.... more

A Perfect Location from which to explore lincoln. Within touching distance of the cathedral and bailgate. Myself and my partner found the hotel excellent, the staff attentive and the whole experience to be relaxing. Lincoln itself is a beautiful city to visit. more

we had an enjoyable stay, our room was of a high standard,very clean and the bathroom was excellent with quality shower and huge bath. staff were friendly and attentive. our breakfast, although dissapointed it was not included in the price, was very very good! many shops and restaurants are within a 10 minute walk. the only down side to our... more