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All 53 Lincoln B&Bs / inns »

Charlotte House Hotel

The Lawns, Union Road, Lincoln LN1 3BL, England
Hotel amenities
Charlotte House Hotel
Ranked #27 of 53 Lincoln B&B and Inns
3.5 of 5 stars 90 Reviews
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90 reviews from our community

    Trip type
Traveler rating
    33
    17
    8
    19
    13
Date Rating
Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 20, 2012 NEW
2
people found this review helpful

Fantastic rooms but the service is lacking. Value for money is also debatable. This hotel is not quite what you expect from a 5 star boutique it does however have some good points. Its ideally located for access to both Lincoln Cathedral and the Castle. If there is a wedding party at the hotel don't expect any kind of service.... More

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Plymouth, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 7, 2012
3
people found this review helpful

A beautiful self contained apartment/room, just a shame the staff were not so interested when it came to customer service. The flush in our room wasn't working, complained at reception who said she would send an engineer up straight away. We returned a few hours later to find the flush still hadn't been fixed. My partner had to manually flush... More

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Managerch, Guest Relations Manager at Charlotte House Hotel, responded to this review
May 25, 2012

Thank you for your comments, I am very sad to hear you did not have a pleasurable stay. I have looked into the issues you raised and have found somebody did check the flush during the evening and it seemed to be working OK, after your report to reception housekeeping did check again the following morning to find it was... More

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Chesterfield, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 25, 2012

Unfortunately our stay was only for 1 night, wish we had been staying much longer. Room was very well appointed with a massive flat screen TV and wall mounted CD player. Lovely comfortable bed. The bathroom was to die for. The location was perfect, right by the castle and only a few minutes walk to the cathedral area. Very friendly... More

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Managerch, Guest Relations Manager at Charlotte House Hotel, responded to this review
May 25, 2012

Thank you very much for taking the time to leave your comments here, It is lovely to hear that guests enjoy the building as much as we do and of course to hear you enjoyed your stay. We very much looking forward to welcoming you back in the future. More

lincoln
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 17, 2012
6
people found this review helpful

Do not stay here, do not pass go ,do not collet £200 pounds, infact get ready to be ripped off. Car parking charges on arrival, wi fi charges on arrival, plus hotel charge and not even food served in the evening, what a JOKE. More

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Managerch, Guest Relations Manager at Charlotte House Hotel, responded to this review
May 25, 2012

Thank you very much for your comments, I am very sad to hear you did not enjoy your stay, We do not wish any of our guests to leave unhappy. We are located on council property who do charge us for the parking spaces hence why we do have to charge guests for parking. Unfortunately there is not any free... More

Dublin, Ireland
Senior Contributor
21 reviews 21 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 29, 2012
2
people found this review helpful

I was bit worried after reading some of the reviews but the stay was brilliant! The place is full of character, staff are excellent and breakfast was amazing. The hotel is in excellent location we would without doubt stay here again! More

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See 2 more reviews by bluepaula for Lincoln
Managerch, Guest Relations Manager at Charlotte House Hotel, responded to this review
May 25, 2012

Thank you very much for you comments, We do print all of the reviews for staff to see and ones like these really boost the team spirit. We very much looking forward to welcoming you back to Lincoln. More

Lincoln, United Kingdom
1 review
5 of 5 stars Reviewed January 24, 2012

Lincoln Ladies' Probus Club had its monthly luncheon today at the Charlotte House Hotel in Lincoln. I must congratulate the young people who served us in the restaurant. They are always so polite and friendly and helpful and a credit to the hotel. Young people so often are at the sharp end - criticised for their rudeness and bolishiness -... More

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Managerch, Guest Relations Manager at Charlotte House Hotel, responded to this review
May 25, 2012

Thank you very much for your comments, It is great to see our staff being appreciated. Many of them have seen your review and it really gave everybody a boost. We very much look forward to seeing you all again soon. More

Nottingham, United Kingdom
1 review
5 of 5 stars Reviewed January 24, 2012

I read some of the previous comments before going to the hotel and was expecting the worse, I can only assume that because some of the comments were quite old that there has been a major improvement because our stay at this hotel was excellent from start to finish. On our arrival we were shown to our suite, which was... More

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Managerch, Guest Relations Manager at Charlotte House Hotel, responded to this review
May 25, 2012

We are very happy to hear you enjoyed your stay, this is the kind of service we endeavor to ensure all of our guests receive. We are also happy to hear you liked your room and the building. This was a brand new bed in the room and we had not been able to move the bracket until after your... More

London
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 1, 2012
1
person found this review helpful

Take one Victorian public sector building (I can't help but think 'mental asylum’), drop a load of antiques in and, somehow, get a hotel ratings organisation to bestow five stars and you end up with... a five star mental hospital with random antiques. The place still has the depressing, stale, ingrained smells of the municipal use it once hosted and... More

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Managerch, Guest Relations Manager at Charlotte House Hotel, responded to this review
May 22, 2012

I am very sorry to hear you did not enjoy your stay with us. We do not like to think that any of our guests have not enjoyed their stay. The building was the nurses quarters for the Lawn's hospital next door, We are now a listed building and so the council are very strict as to the changes we... More

newbiggin by the sea
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 27, 2011
1
person found this review helpful

This hotel was booked on the net as we wished to stay in Lincoln and it was the only 5*. Room OK "ish" but....no lift, no food (except breakfast) no room service, and no xxx , yyy, zzz expected from 5* or even 3*. Our judgement is that the hotel appears focused on the wedding market which they may do... More

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Managerch, Guest Relations Manager at Charlotte House Hotel, responded to this review
May 18, 2012

We are very sorry to hear you did not enjoy your stay at Charlotte House, Due to us being a grade 2 listed building we are unable to have a lift fitted depsite having tried on several occasions. Due to the hotel hosting a large number of weddings we are not always able to open our dining room to guests... More

Cambridge, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 11, 2011
2
people found this review helpful

Although the staff are very helpful and pleasant, this hotel represents poor value for money; it is shabby and outdated, with no facilities to warrant its supposed five stars. The entrance is decidedly odd and the reception area reminded me of a school office. No fridge or mini bar in the room. Breakfast was very strange! The dining room is... More

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Managerch, Guest Relations Manager at Charlotte House Hotel, responded to this review
May 18, 2012

Dear guest, We are very disappointed to hear that you did not enjoy your stay here at Charlotte House, However, we very much appreciate your comments as they can only help us to better ourselves in the future. In light of your comments we have now implemented further training for all staff members working front of house so that future... More

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Additional Information about Charlotte House Hotel

The Lawns, Union Road, Lincoln LN1 3BL, England
Price Range: $$

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