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The Old Palace

Certificate of Excellence
Minster Yard, Lincoln LN2 1PU, England
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The Old Palace
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437 reviews from our community

Traveler rating
    238
    120
    57
    15
    7
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I was worried about staying at this hotel after reading recent negative reviews. I found it an extremely pleasant and relaxing stay in a stunning room, converted from an old chapel. The location was ideal for my business trip; the dinner was outstanding; breakfast was good (though I really would appreciate it if more hotels could have soy milk out... More 

Was this review helpful? Yes
nigel w, General Manager at The Old Palace, responded to this review

Thank you for such a comprehensive review. We will place a copy on our staff notice board for all to read and admire. Thank you once again for your kind words More 

north wales
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was at this venue with my business partner, as Rhos Mediation. We were teaching a group from Lincoln Diocese.The Old Palace was chosen as our venue, and i have to say it was stunning! Granted the rooms are not huge, but they are clean, very comfortable, and well maintained. All have very adequate en-suite. However, the restaurant is one... More 

Was this review helpful? Yes
nigel w, General Manager at The Old Palace, responded to this review

Many thanks for submitting your review, Kind words such as yours do provide much encouragement for a job well done, especially at this busy time of year. Thank you once again More 

Saffron Walden, United Kingdom
Top Contributor
55 reviews 55 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is ideally situated for history lovers being next to English Heritage ruins of the Bishop's Palace and at the foot of the Cathedral. It is within 5 minutes' walk of the newly restored Castle and all the lovely medieval streets & buildings in Lincoln

Was this review helpful? Yes
nigel w, Manager at The Old Palace, responded to this review

We are fortunate to not only have the English Heritage Bishop's Palace as our close neighbour but the Cathedral and castle are right on our door step. Thank you for your kind words More 

Ellesmere Port, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed here in order to visit family and friends, and sort out some paperwork. From our arrival through to our departure the stay was lovely. The staff were pleasant and helpful throughout, and we felt looked after from start to finish. Whilst there, we visited the castle (we enjoyed it) and the shops on "Steep Hill"... More 

Was this review helpful? Yes
nigel w, Manager at The Old Palace, responded to this review

Thank you for your kind words, we very much look forward to welcoming you again to the Old Palace More 

Lincoln, England
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We were delighted to have had our wedding at this stunning location right in the Historic Cathedral Quarter of Lincoln. I feel obliged to write as I too travel extensively, and I have been some-what dismayed to see a few negative reviews on here. While I appreciate we all have had different experiences, mine are in sharp contrast to what... More 

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nigel w, Manager at The Old Palace, responded to this review

I cannot thank you enough for the review you have provided. I will ensure that a copy is posted on our staff notice board for all to read and admire. I know that a number of members of staff look on Trip Advisor on a regular basis and there does appear to be a buzz about the place at the... More 

Brisbane, Australia
Top Contributor
191 reviews 191 reviews
63 hotel reviews
106 helpful votes 106 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Firstly I have a job that entails staying in hotels. Please look at my review history on tripadvisor you'll hopefully see I try to be balanced and honest. The good first; this hotel is located in the most beautiful area and if you are travelling to Lincoln as a tourist you'd do much worse than book a room with views... More 

Was this review helpful? Yes 3
nigel w, Manager at The Old Palace, responded to this review

Thank you for your review. It was disappointing to read your comments, Kate and I spent some time discussing the matter at some length with you but I am happy to reiterate our explanation together with some additional information that we have gathered following your departure. In July 2014, during my previous connection with The Old Palace, we decided that... More 

Lincoln, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Considering how much I paid, i was expecting a lot more. The room was tiny, barren and rather shabby, the bathroom miniscule. Overall, very disappointing. I've stayed in much better places for a great deal less money. And there was no bar, despite one being advertised.

Was this review helpful? Yes 1
nigel w, General Manager at The Old Palace, responded to this review

Thank you for your candid remarks, we really do appreciate them More 

Maldon, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was more than we expected .We stayed in the lodge ,it was a converted church type building. The service by the staff was excellent ,breakfast was all that it was advertised and it catered for everyone. Would stay here again.

Was this review helpful? Yes
nigel w, General Manager at The Old Palace, responded to this review

Thank you for your kind thought, they are very much appreciated More 

Cannock, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

As it was my 60th birthday in April, in January my partner booked a master suite with preference for the 'Green Room', complete with the romance package after seeing the photos of the views, roll top bath etc, as a surprise for my special day. On arrival we noticed the white front door was ingrained with dirt, the reception floor... More 

Was this review helpful? Yes 1
nigel w, General Manager at The Old Palace, responded to this review

I am sorry that you had a most unfortunate and disappointing visit to the Old Palace Hotel. I am aware that my efforts to secure you alternative accommodation in a nearby hotel did not make up for your disappointment. I am truly sorry. More 

Brigg, United Kingdom
Top Contributor
262 reviews 262 reviews
65 hotel reviews
173 helpful votes 173 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Make no mistake, this place works very well as a wedding venue, but I can see why people complain a little about the 'hotel' side of the business. What can be seen as 'quirky' and 'charming' when attending an event, could become frustrating when paying top hotel prices. For a wedding though, the setting is almost at 'money can't buy'... More 

Was this review helpful? Yes
nigel w, General Manager at The Old Palace, responded to this review

Thank you for your thoughts, we really do take them on board. More 

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