I had a very bad nights sleep because I found the bed was very uncomfortable. My 80 year old mother in the room opposite slept like a log and found hers very comfy so maybe I was just unlucky in room 24. Staff were very friendly and helpful but I did have to ask about where the breakfast would be... More

Having spent the day shopping at Highcross, coming out of the city and spending a peaceful evening was welcomed, Friendly staff, clean and comfortable room and breakfast served with a smile. All service from checking in to sorting out wi-fi and meal arrangements was done in an efficient manner

I stay here regularly for business and the only issue I have is that I am occassionly woken up by the bin men or delivery vans for the restaurant opposite. However, it has never bothered me to the point of complaining and if I did complain Premier Inn have a Good Night sleep guarantee policy anyway. The location is a... More

I stayed here a few months ago and had a pleasant experience, however this stay was even better. All the staff were happy and polite and interested in their jobs. The hotel is the same, clean and well looked after. Well done to the housekeeping staff for maintaining a standard expected by guests. Breakfast at PI is usually its downfall... More

Arrived evening 22nd April. Both ladies on reception (evening and morning) were excellent; welcoming, efficient, helpful and above all, genuine. The same is true for the lady who supervised the breakfast room. The hotel itself was very good - clean, well-maintained and comfortable but the quality of the staff made the stay outstanding. I hope the company appreciate the value... More

We arrived at this hotel on Saturday 20 April 2013 at 1.30 (although we were told you could only get in your room after 2pm) to find it all ready and waiting. It was very clean, spacious, bedlinen crisp and looked extremely inviting. The check in procedure was painless and it was very easy to find our room with the... More

Excellent value for money. Close to the University we were visiting. The staff on arrival and when checking out were exceptionally welcoming and had excellent local knowledge. Booked a taxi for us. Very safe, and clean, Excellent parking availability.

This must be the 5th or 6th Premier Inn we have stayed in, and as usual it was a good experience. Staff helpful and room clean and comfy. Tiny, tiny niggle would be the noise of doors opening and closed outside our room - maybe this is an older less sound proofed building. We liked the slightly out of town... More

Tho' advertised, food was not available at next door eatery at 20.40 - room was cold (heating level, apparently set by engineers @ 20C when outside temp was -2C ......... Not what one expects to find having decided to stay at a well-known hotel group convenient for hospital where one's husband has just undergone major surgery and one is a... More