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Holiday Inn Express Leicester City

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Filbert Way | Raw Dykes Road, Leicester LE2 7FL, England
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Holiday Inn Express Leicester City
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Holiday Inn Express Leicester City
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314 Reviews from our TripAdvisor Community

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Traveler rating
    65
    117
    81
    31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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    (314)
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Malvern, Pennsylvania
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was a pleasant one in which to stay -- the usual standard room. Good breakfast. A little confusion on arrival in terms of our plans to use the sofa bed, which was not the most comfortable, but resolved by the front desk staff, who ended up making up the bed.

Was this review helpful? Yes
Denise J, General Manager at Holiday Inn Express Leicester City, responded to this review

Hello Nancy R Sometimes when making bookings which are not direct with the hotel they do not enter the correct number for people staying in the room, this is sometimes where the confusion lies, but I am happy to read that my staff quickly resolved this for you by making up the sofa bed. Thank you for your feedback and... More 

Carlisle, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Checked in fairly late after a long drive. Hotel was very busy and desk staff were stretched. However, they were very helpful, polite and efficient despite the large number of guests waiting at reception. Clean and comfortable room. As usual, very generous buffet breakfast with plenty of choice. A change to arrangements meant that we had one of our children... More 

Was this review helpful? Yes
Denise J, General Manager at Holiday Inn Express Leicester City, responded to this review

Dear rmg129 Thank you for taking your time to leave a review of your stay, we can get quite busy on reception and we thank you for your patience, and comments on the efficient staff. The ice machine is due to be removed but we do have ice available from the bar, so on any future visits please do not... More 

Clevedon, United Kingdom
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Thought I had booked the Holiday Inn in the town, so it was a bit of a surprise when we arrived here- Totally my error - However, we had a lovely stay at this Express, which included the usual complimentary breakfast, at a very reasonable price - Staff as usual were excellent - Cab into town was £5.50 each way,... More 

Was this review helpful? Yes
Denise J, General Manager at Holiday Inn Express Leicester City, responded to this review

Hello Ray W It was nice to read that we were a pleasant surprise, we really appreciate you leaving feedback on your stay. We look forward to you booking the wrong hotel again :) Thank you again. Kind regards Denise Jennings General Manager More 

Leicester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

put on door do not dissurped (sorry for spelling mistake) but No only noise and more noise house keeper came in while in bed left breakfast out side which i did not put out side that i wanted breakfast as all iwanted was to sleep should've stay ed at home more quiet there then here i had a very hard... More 

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Denise J, General Manager at Holiday Inn Express Leicester City, responded to this review

Hello I am sorry to read that you had a less than satisfactory stay here, I can assure you that housekeeping have been told not to enter rooms with Do Not Disturb signs on the door, I do not understand about breakfast as we do not provide room service, so nobody would have brought breakfast to your room. Thank you... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Words can not express how wonderful and accommodating all the staff were at the hotel. I particularly have to mention Denise the General Manager, who went out of her way to make sure we had a pleasant stay. We hired the function room and booked a few rooms, the extend efforts that Denise and the management from Spur the restaurant... More 

Was this review helpful? Yes 1
Denise J, General Manager at Holiday Inn Express Leicester City, responded to this review

Hello Salima Thank you so much for your kind words, I am sure Richard from the Spur would join me in saying it was a pleasure to entertain your family. We look forward to seeing you again. Kind regards Denise Jennings General Manager More 

Birmingham
Level Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Checked in late around midnight so not really able to comment on the facilities etc. Checked in by night staff who were polite and friendly (a bit abrupt) about policies such as pre auth as was not told about this on the website so perhaps you need to highlight this. Left around 8am as attending a wedding so no time... More 

Was this review helpful? Yes
Denise J, General Manager at Holiday Inn Express Leicester City, responded to this review

Hi Danny P We really appreciate you using your own time to leave feedback on your stay, as a Holiday Inn Express we do not have irons in the rooms like a Holiday Inn. Our website does display the terms and conditions of booking and information about the pre-authorisation, however I take on board your comments about the staff and... More 

Darlington, United Kingdom
Level Contributor
48 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed June 22, 2015

The Holiday Inn Express was clean and tidy and the check-in process was fast and efficient. The room was absolutely as you would expect it to be - it was clean, upkeep was to a high standard and the bed was comfortable. IT had a view out over the canal to the rear. I was not troubled by any excessive... More 

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Denise J, General Manager at Holiday Inn Express Leicester City, responded to this review

Dear David W Thank you for taking your time to leave feedback on your stay, I apologise you did not know about the paper, we do give out a welcome letter to all guests which explains about the services available, however this may have started after your stay. Once again we value as a Gold member and look forward to... More 

Rotherham, United Kingdom
Level Contributor
105 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed June 19, 2015

Stayed last weekend for 2 nights. On arrival we were greeted by the receptionist feeding a cat inside the hotel with cheese! On seeing us she moved it outside and swiftly checked us in. Our room was the usual set up but could have done with a deep clean, the divan base was filthy and stained and there were marks... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Leicester City, responded to this review

Dear Linda M, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the bedding cleanliness. However, we’re sorry we fell below your expectation regarding the air conditioning, breakfast and housekeeping which was unacceptable. We will address these concerns. I assure you that... More 

east anglia
Level Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed June 15, 2015

this is a budget hotel and for that its pretty good, rooms are clean, staff are friendly and breakfast is basic (this is all upfront though), free parking (which i think is a bonus given city center) and if you are going to the football arena you couldn't ask for a better location as its just across the road the... More 

Was this review helpful? Yes
Denise J, General Manager at Holiday Inn Express Leicester City, responded to this review

Hi trak01 Thank you for the great review, we are really pleased you enjoyed the hotel and facilities. We really do appreciate you taking your time out to complete the review. We look forward to welcoming you back on any future visits to Leicester. Kind regards Denise Jennings General Manager More 

Camberley, United Kingdom
1 review
1 of 5 stars Reviewed June 13, 2015

No bath. Breakfast extremely low rent.i would expect better for what I paid. Next time will be staying at a hilton or a cheaper place at the side of the motorway Pros were free wifi but that's about it.

Was this review helpful? Yes
Denise J, General Manager at Holiday Inn Express Leicester City, responded to this review

Hello Anthony C Thank you for leaving a review of your stay we do appreciate all feedback. As an Express we do not have baths in our rooms, we have power showers. I apologise the Express Brand is not to your satisfaction, and hope you find something that caters to all your needs on future visits to Leicester. Kind regards... More 

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