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Holiday Inn Express Leicester City

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Filbert Way | Raw Dykes Road, Leicester LE2 7FL, England
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Holiday Inn Express Leicester City
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Holiday Inn Express Leicester City
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310 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Date | Rating
  • English first
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  • Russian first
  • Any
English first
  • All months
    (310)
  • Mar-May only
    (80)
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    (77)
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    (89)
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    (64)
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Words can not express how wonderful and accommodating all the staff were at the hotel. I particularly have to mention Denise the General Manager, who went out of her way to make sure we had a pleasant stay. We hired the function room and booked a few rooms, the extend efforts that Denise and the management from Spur the restaurant... More 

Was this review helpful? Yes 1
Birmingham
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Checked in late around midnight so not really able to comment on the facilities etc. Checked in by night staff who were polite and friendly (a bit abrupt) about policies such as pre auth as was not told about this on the website so perhaps you need to highlight this. Left around 8am as attending a wedding so no time... More 

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Darlington, United Kingdom
Level Contributor
48 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Holiday Inn Express was clean and tidy and the check-in process was fast and efficient. The room was absolutely as you would expect it to be - it was clean, upkeep was to a high standard and the bed was comfortable. IT had a view out over the canal to the rear. I was not troubled by any excessive... More 

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Rotherham, United Kingdom
Level Contributor
105 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed last weekend for 2 nights. On arrival we were greeted by the receptionist feeding a cat inside the hotel with cheese! On seeing us she moved it outside and swiftly checked us in. Our room was the usual set up but could have done with a deep clean, the divan base was filthy and stained and there were marks... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Leicester City, responded to this review

Dear Linda M, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the bedding cleanliness. However, we’re sorry we fell below your expectation regarding the air conditioning, breakfast and housekeeping which was unacceptable. We will address these concerns. I assure you that... More 

east anglia
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 3 weeks ago

this is a budget hotel and for that its pretty good, rooms are clean, staff are friendly and breakfast is basic (this is all upfront though), free parking (which i think is a bonus given city center) and if you are going to the football arena you couldn't ask for a better location as its just across the road the... More 

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Denise J, General Manager at Holiday Inn Express Leicester City, responded to this review

Hi trak01 Thank you for the great review, we are really pleased you enjoyed the hotel and facilities. We really do appreciate you taking your time out to complete the review. We look forward to welcoming you back on any future visits to Leicester. Kind regards Denise Jennings General Manager More 

Camberley, United Kingdom
1 review
1 of 5 stars Reviewed 3 weeks ago

No bath. Breakfast extremely low rent.i would expect better for what I paid. Next time will be staying at a hilton or a cheaper place at the side of the motorway Pros were free wifi but that's about it.

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Denise J, General Manager at Holiday Inn Express Leicester City, responded to this review

Hello Anthony C Thank you for leaving a review of your stay we do appreciate all feedback. As an Express we do not have baths in our rooms, we have power showers. I apologise the Express Brand is not to your satisfaction, and hope you find something that caters to all your needs on future visits to Leicester. Kind regards... More 

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We loved staying here. The check in was easy and painless. As was check out. The information from the hotel was quite clear about breakfasts. We enjoyed this very much. Even though this was called a holiday express, we were there for a rest and was able to eat a very relaxed and unrushed breakfast. There is a restraunt attached... More 

Was this review helpful? Yes
Denise J, General Manager at Holiday Inn Express Leicester City, responded to this review

Hello Rosemary F We really appreciate the time you have taken to write this review, your comments on the staff are great to read and I will be sure to pass them on. As will I pass on the comments to next door, the new manager there welcomes feedback. The ladies on breakfast are amazing and I agree they work... More 

Dolgellau
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for one night as a member of a visiting Darts team. The staff were helpful & friendly. My room was clean & spacious. The communal areas, the bar & dining room, were satisfactory. Breakfast was ok but lacked choice. Overall the hotel fulfilled our requirements.

Was this review helpful? Yes
Denise J, General Manager at Holiday Inn Express Leicester City, responded to this review

Dear Redshark_man I remember this group staying and would like to thank you for taking time out to leave a review of your stay, it was a pleasure to have your group stay with us and we look forward to you staying again if you ever come back to Leicester. Thank you again for the review. Kind regards Denise Jennings... More 

Essex
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

We, a family of four,stayed one night at the hotel. The receptionist was very welcoming. Our room was modern, clean and spacious. The only problem was the sofa bed, it was BACK-BREAKING uncomfortable. The mattress was so thin, you could feel the metal bars! Originally our two daughters were going to sleep on it, but they complained straight away, so... More 

Was this review helpful? Yes
Denise J, General Manager at Holiday Inn Express Leicester City, responded to this review

Hi rup27 Thank you for taking your time to leave a review of your stay, I am sorry to read about the sofa bed and will investigate this further. On your next visit please report to reception any problems you may have and we will do our utmost to remedy the situation for you. Kind regards Denise Jennings General Manager More 

Leicester, United Kingdom
1 review
3 of 5 stars Reviewed May 30, 2015

I want to start with compliments of our experience first, but there are a few things to be careful of staying here though which I will write later. I arrived with my mum last night for a 4 night stay (still 3 nights to go), we haven't had a holiday in over 2 years and decided to come to this... More 

Was this review helpful? Yes
Denise J, General Manager at Holiday Inn Express Leicester City, responded to this review

Hello I am so sorry to read that the noise spoilt your trip, it was a one off party which wasn't held in the hotel but the people coming back from it did not have any consideration for the other guests in the hotel. My nights team should have dealt with the noise better and I apologise for this. Thank... More 

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