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Mercure Leicester The Grand Hotel

73 Granby St, Leicester LE1 6ES, England (Formerly Mercure Leicester City Hotel)
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1 room 1 guest
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Mercure Leicester The Grand Hotel
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466 Reviews from our TripAdvisor Community

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Traveler rating
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    108
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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Basingstoke, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed yesterday NEW

I booked two rooms as there were four of us. It was a disappointment, having seen the photos on the website. We were on the third floor. The carpets in the hallways are badly fitted with bumps that would be dangerous for older people. I tripped a couple of times. The rooms were very small, not in good condition and... More 

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Hereford
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

Me and my girlfriend stayed here a night for a bank holiday weekend. PROS *price £63 (advance booking) £8 parking so £71 a reasonable cost *location , right in city centre *lively bar *modern interior *comfy bed (bar pillows) *Helpful friendly staff CONS *room very hot, window will only open small amount and no air con in room we stayed... More 

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Leicester
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We visited Marco's restaurant as a last minute and spontaneous treat...and what a treat it was!......wonderful food, good service and value for money. The decor and ambience was very welcoming and relaxing for a nice family get-together and staff were attentive and interested to know that everything was ok for you...... will definately visit again.

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Leicester
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We first arrived at the car park which is a very tight squeeze! This hotel was previously known as just "The Grand Hotel" We booked into room 324 a premium type room which was a large room with a king size double bed with a small sofa wardrobe,dressing table,TV unit with coffee and tea making facility no mini bar!! We... More 

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midlands
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5 of 5 stars Reviewed 3 days ago NEW

I stay at the Grand when I meet up with friends in Leicester. The staff are excellent, from front of house to the staff in Marcos, they are very efficient and welcoming. The rooms are a good size providing everything you need for a hotel stay. The new decor is amazing at the hotel making it look and feel very... More 

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Spain
Level Contributor
112 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 1 week ago

We generally come to England in the Autumn and when in Leicester we like to stay at The Grand Hotel. This year we came in August as it was a special time for us and James the Manager and his team helped make our visit to Leicester memorable. We usually stay in a Privilege room and ours is in effect... More 

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you "guest with standards" for your kind review. I was delighted to read you loved the changes since your last visit. I was also glad my team team look after you well during your stay. Once again thank you for your review and we hope to see you again soon. More 

Leicestershire, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

From entering the hotel it was apparent that the whole experience had the makings of a great celebration. The decor and appearance was of a very high standard as was the the reception and service, the staff were extremely efficient and welcoming, we were offered seats and drinks prior to going into the restaurant in order to peruse the menu.... More 

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for taking the time and trouble to post a positive review. I was delighted yet embarrassed by the nice comment regarding myself. Thank you also for the kind feedback regarding the team. I believe they are a fantastic bunch and work extremely hard to provide great service all the time. I was also pleased you had great food... More 

Caerphilly, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

Nice enough hotel. The grand part ended at my room door, a lot of the focus seemed to be on public area decor. To be honest, whilst the decor in these areas is modern and currently fashionable I did wonder if it won't become dated very quickly, and I really hope they didn't cover real, original pillars with great matte... More 

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your constructive review. The focus was on refurbishing the ground floor last year after we spent some monies on the bedrooms with new comfortable beds and decor. As with a building of our age and character care is taken to try and preserve the original features. I am currently in the process of planning capital expenditure for... More 

Leeds, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I regularly stay at Accor hotels. However this hotel did not meet up to the standards I usually expect from this chain. We were allocated a room "away from the noise of the wedding taking place that night". However it had a window that could not close, and we heard the noise anyway. There was no air conditioning. There was... More 

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your review. I am disappointed our bedroom did not live up to your ecpectations and please accept my sincere apologise for this. We have 104 rooms all of a different shape, size and design. If it is a modern souless pod found in most hotels that is not us. Our rooms are quirky with 3 carefully chosen... More 

Leicester, England, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The new Marco Pierre White restaurant in the old grand hotel is brilliant. The decor uplifts the hotel into the present day alongside the authenticity of the old style of the hotel. Lights accent the grey walls and the bar entices you into the warm welcoming room that you find as you enter the restaurant. The food is to die... More 

Was this review helpful? Yes 1
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your kind review. I was delighted our team in Marcos exceeded your expectations. They have their own Tripadvisor page and they would love to see your feedback on there also. I was also glad you love the refurbishment of our Grand Hotel. Once again thank you for your review and we look forward to welcoming you back... More 

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