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Mercure Leicester The Grand Hotel

73 Granby St, Leicester LE1 6ES, England (Formerly Mercure Leicester City Hotel)
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Mercure Leicester The Grand Hotel
Best prices for: 1 room 1 guest
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Ranked #22 of 42 Hotels in Leicester
A recent review
4 of 5 stars reviewed 3 days ago
Dazzler28
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411 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
4 of 5 stars Reviewed 3 days ago NEW

Having booked a 2 night with my wife we arrived in evening and parked the car in the hotel car park. As we drove through a barrier we noticed a pay machine. We checked in and asked about the car park if it was free to hotel residents and the reply was no. It's £10 per night. Was not happy... More 

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for taking the time to post a review. Our secure car park is charged at £8 per night for residents which is cheaper than our main two competitors in the city. This is on every website plus my team would have informed you of this should the question arisen. In relation to the bar pricing, we carry out... More 

Nottingham, United Kingdom
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Night out in Leicester city and location was ideal as 2 minute walk to the venue, fab reception, parking just around the back of hotel, staff were lovely, rooms were great. We stay in Mercure's quite a lot as pretty consistent

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Dear Lisa Thank you for your kind review. We are in a great location, minutes from train station, Curve Theatre, shopping areas, Richard 11 visitor centre, Cathederal, Tigers and the King Power Stadiums. I was delighted to read you found the ground floor fab, parking onsite good, the staff to be lovely and the rooms great. Once again thank you... More 

Melton Mowbray, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for one night on the 2nd of May for a works presentation night, we have stayed many times in the past and is our choice of hotel in Leicester. Car parking is plentiful, the refurbished work as mentioned in my Decembers review adds a modern contemporary look, the staff where as efficient as ever, check-in was just a matter... More 

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your kind review. I was delighted you liked one of our Privilege rooms and loking at your photos it is 323. It is well worth that extra bit to gaurantee a large room, extra toilteries, movie package, free newspaper, bathrobe, slippers and of course the Nespresso coffee machine. I was also please the reception team where their... More 

Coventry, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I booked 5 rooms here for my birthday expecting something above average after viewing the hotel gallery online. Unfortunately my expectations were not fulfilled 😞 The lobby area is amazing! Very spacious and well designed. However, as the rooms vary so much.. You could pull the short straw. I was told upon arrival that as we were there to celebrate... More 

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for taking the time to post a review. It is always disappointing when we do not exceed expectations and may I express my sincere apologies. I have shared your note with the reception team who Champagne delivered to the room as they wrongly presumed it was just Champagne. As we are a Victorian, grade 11 listed hotel all... More 

Travelers are raving about these Leicester hotels

Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Totally acceptable business hotel. Premiere Inn standard. Nothing special. Situated in central street in Leicester - which is not a selling point as the area is fairly shabby/run-down and gets 'dodgy' on a Saturday night. Room was fine - very small but totally acceptable for one night stay. Breakfast - good food, pleasant staff. Parking - dont park in the... More 

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your post. Not sure I agree with your comments as I am pretty confident there are not many Premier Inns that have a ground floor like ours or in fact do they have a fitness room. The car park you refer to is not an NCP or secure hence why it is £5 a night. Our nearest... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a super Two days the service was first class both at reception and in the restaurant with special thanks to Tess and Anya the breakfast was first class and service excellent also it was great to get free Wifi. We will be back

Was this review helpful? Yes
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for taking the time to post a nice review. I was delighted my team, both at reception and breakfast looked after you in their normal way. Our complimentary high apeed wifi has become a great benefit to our guest's with most of our competitor charging. We look forward to welcoming you back in the near future. More 

Peterborough, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed at the Mecure Leicester several times- location is very central. Unfortunately on my first stay, the service was under-par: i was told i couldn't order room service from my room nor could i pay by my card. Also the internet Wifi was not working. This wasn't what i expected for a 4 star hotel. I explained this... More 

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Dear Craigster89 Thank you for posting a constructive review. Sometimes we can get things wrong and that is the time when you put your hands up and say sorry and try to resolve. I was delighted to read my team turned one poor experience into many pleasant stays since. Once again thank you for your feedback and we look forward... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Go to Leicester they said, experience life away from the North East they said. And so I landed. Mid February, in a strange city without a friend in the world (sad face). After two weeks at a hotel down the road I realised that a change was needed and I accidently stumbled across the Mercure 'Grand' Hotel. To say this... More 

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Dear John Thank you for taking the time and trouble to share your experience over the past 3 months with us. I was delighted my team all made you feel at home in a strange city and delivered their normal high level of comfort and care. I will be sure to share with the team as we continuously strive for... More 

Woking, United Kingdom
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel previously and I have to say the refurbishment has been a great success. the new decor really is lovely and it now has the wow factor it was lacking previously. I am not too sure if all of the hotel rooms have been finished yet as there are some recent reviews on here that... More 

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for taking the time to post a review. I was delighted you had a great stay. All our rooms have had a soft upgrade, with comfy bed, nice decor and throws, cushions etc. Although there is shower gel and shampoo in every room this is not limited. A call to reception and they will gladly bring more. You... More 

United Kingdom
Top Contributor
74 reviews 74 reviews
34 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for one night on business. I found the hotel lobby very clean and modern. Staff were friendly and accommodating. Bedroom was a little on the small side with the double bed pushed against the wall, which meant that you could only get in and out from one side. Great central location and parking was easy too.

Was this review helpful? Yes
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Dear Simon Thank you for taking the time to post a review. I was delighted you liked our new ground floor with new bar, reception and Marco's New York Italian. Our 104 rooms are all of a different, shape, size and design and where we could on the 10 smaller rooms we introduced a double bed. Once gain thank you... More 

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