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All 42 Leicester hotels

Mercure Leicester The Grand Hotel

4.0 of 5 Hotel   |   73 Granby St, Leicester LE1 6ES, England (Formerly Mercure Leicester City Hotel)
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Mercure Leicester The Grand Hotel
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Ranked #23 of 42 Hotels in Leicester
A recent review
3 of 5 stars reviewed 1 week ago
Snootyroo Royal Tunbridge Wells, United Kingdom
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310 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Royal Tunbridge Wells, United Kingdom
Top Contributor
89 reviews 89 reviews
21 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 1 week ago

Only stayed for one night so not an in depth insight! The location is right in the very center so walkable to the station etc! Easy check in! Car parking good! The room 505, top of the building,bit of a strange shape but ok! The bathroom was very small with a small shower! The room was very clean,bedding was ok!... More

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your review. All our bedrooms have 2 sets of towels, one in the bathroom and one in the drawer in the bedroom. The tea/coffee/milk is located on the black tray beside the kettle in every room also. If this was not the case in your room a simple phone call to reception would have rectified. Once again... More

Selby, United Kingdom
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed in this hotel whilst on business, no choice as it was a corporate booking. Check in was a bit slow. Lifts to the room were a bit worrying! Decor and furnishings looked a little tired. And the bar was small and looked like an after thought. However, the room I had was compact and bijou but comfortable. The... More

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for taking the time to post a review. I was delighted to read that you would use us again and you found us comfortable. Each of our front facing rooms and they all have secondary glazing and when seal shut they do eradicate the noise. I was also glad to read you found our breakfast to be good.... More

Crewe, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Until very recently, I have been staying at this hotel for a period of months on business, and wanted to take this oportunity to thank James (General Manager) and his team for their close and professional support. Wherever possible, they also went out of their way to make me and my colleagues feel 'at home' and part of 'the family'.... More

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Dear Kevin Thank you so much for taking the time to post such a great review. It was a pleasure to look after you and your colleagues for the past 8/9 months or so. Just a shame the works are finished! My team do at every ocassion try and provide the high level of comfort and care you experinced. I... More

Leicester, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here last Saturday night at short notice and managed to book a room at a reasonable rate. We arrived early and were met by very pleasant, efficient receptionists. We were allowed to drop our bags to the room far earlier than we expected or were told. The room was nicely decorated and set out very well. Our bed... More

Was this review helpful? Yes 1
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for taking the time to post a nice review. I was delighted my team looked after you in their normal way. The hotel is 116 years old in April of this year and yes it is difficult trying to maintain a building of this age. However we love it and we do our best to care for it.... More

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed in the Mercure from 14th to 18th September. I arrived in the evening tired from my journey but was instantly made to feel welcome by the friendly, happy reception staff. What a difference to some hotels I have stayed in previously. The room was a privilege room and was lovely and spacious with everything I could need. The... More

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you so much for taking the time to post such a kind review. I was delighted to read that you welcomed by our reception team in their usual manner. All our Privilege Rooms are spacious and do have added extras from a classic room like espresso machine, bath robe and slippers, complimentary news paper to name a few. I... More

London, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel for the first time. The lobby area is very smart and comfortable. The receptionists extremely welcoming and helpful. Our rooms were large and good sized bathrooms. Perhaps there could have been more tea/coffee sachets in the room. We only stayed one night but would stay here again. Two small irritations: the rooms were extremely hot and... More

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your kind review. It is always a pleasure to receive positive and constructive comments. The small "irritations" - we have a stock of portable fans for evenings when it gets to hot and we have been experiencing some extordinary weather recently. Way above the norm. The car park is very reasonable at £7 per night for a... More

Manama
Contributor
17 reviews 17 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We spent 3 nights at the Hotel, booking two rooms and thought that by upgrading to Privilege we would have received better quality. The rooms and the Hotel in general are tired and in need of refurbishment but what really lets the Hotel down is the fact that if your room faces Candy Stripe (a club opposite), you can expect... More

Was this review helpful? Yes 1
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for taking the time to post a review. I was disappointed you felt the rooms where tired. They have had a refurbishment at the latter part of last year with a carefully chosen design and scheme to match our beautiful grade 11 listed Victorian hotel. The "bar" across the street would normally not be an issue as we... More

Cambs
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed 2 nights on business, good central location and impressive reception/bar area. My double room had been re-furbished but it felt as it it had been done 'on the cheap' i.e. new curtains in the bedroom but it still had the grubby net in the high level bathroom window. I had room service (burger and chips) it came fairly promptly... More

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for posting a review. Not all rooms are small in fact most are on the larger side, however as stated they are clean and have had a soft refurbishment at the latter part of last year. I was disappointed your room service was not up tp our normal standard, however I was delighted you found the staff to... More

Doncaster, United Kingdom
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just completed a two day event at the Hotel in the Charnock Suite. Although had a few teething problems with the hotel equipment and had to eventually use my own (issue with cabling). The conference and banqueting staff worked hard to ensure it went well. The syndicate rooms were a bit fusty and needed airing but the service and food... More

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your review regarding your conference held with us. We are a very popular conference venue and have a room to suit everyones needs from interviews to 450 theatre style . I was delighted to read you found the venue to be "excellentent", the servcice and food to be good and we have easy onsite parking. Once again... More

Mansfield, United Kingdom
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Attended a two day conference here in September and I would recommend it as a venue in Leicester. Stunning listed building with lots of original features which creates a great atmosphere. The catering was of a good standard both for lunch and evening meal. Watch out in the bar, very expensive £23 for a bottle of average wine! And a... More

Was this review helpful? Yes
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for being our 300th review! The hotel is a beautifull Grade 11 Listed building with lots of its original character in tact and soon to be enhanced. We are a very popular conference venue and my team are experienced at looking after delegates no matter how large or small the conference is for. The chef will be pleased... More

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Additional Information about Mercure Leicester The Grand Hotel

Address: 73 Granby St, Leicester LE1 6ES, England (Formerly Mercure Leicester City Hotel)
Location: United Kingdom > England > Leicestershire > Leicester
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Leicester The Grand Hotel 4*
Number of rooms: 104
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Also Known As:
Mercure Leicester Hotel Leicester
Ramada Leicester
Leicester Ramada

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