We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 42 Leicester hotels

Mercure Leicester The Grand Hotel

4.0 of 5 Hotel   |   73 Granby St, Leicester LE1 6ES, England (Formerly Mercure Leicester City Hotel)
Hotel amenities
Mercure Leicester The Grand Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Mercure Leicester The Grand Hotel to your Saves list
Ranked #22 of 42 Hotels in Leicester
A recent review
3 of 5 stars reviewed 6 days ago
ada02
Write a Review

333 reviews from our community

Traveler rating
    83
    115
    83
    39
    13
See reviews for
27
101
15
121
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (333)
  • Mar-May only
    (77)
  • Jun-Aug only
    (94)
  • Sep-Nov only
    (94)
  • Dec-Feb only
    (68)
All months
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed for 2 weeks on business, hotel was under refurbishment however was kept tidy and no distractions from workforce- however the food was unacceptable waiting over 45 minutes just for drinks and food not cooked properly! Certain nights were better than others but overall service was not good! Certain members on the front desk were very rude and had to... More 

Was this review helpful? Yes
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for posting a review. I was disappointed to read that your experience was just OK. We at the Grand try and provide great service to every guest all of the time. Please may I express my sincere apologies for the fact we didn't meet your expectations on this ocassion. We look forward to welcoming you back in the... More 

UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

A mixed bag really. Kimberley was very welcoming at check in. A gentleman then gave me specific directions to room and helped me into lift which was most welcome. The hotel is being renovated and should look great when finished. My room was compact but modern. No socket by bed - always handy for phone to charge and alarm. Breakfast... More 

Was this review helpful? Yes
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your review. Our linen is hired from an external specialist and replaced daily by our housekeeping team. I was delighted to read the cooments regarding the team, they are very helpful. We do hope to see you again soon when the changes have been complete. Have a great Christmas from all at the Grand Hotel. More 

Melton Mowbray, United Kingdom
Top Contributor
86 reviews 86 reviews
70 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 1 week ago

Back to the Grand for another Tigers match! We stayed in April 2014 and decided that this is our preferred Leicester hotel. There is still refurbishing work being carried out at the moment so you are not seeing it at its best but can already get a good idea of the way it is going to look when it is... More 

Was this review helpful? Yes
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your kind review. Good result also yesterday for the Tiger's! It will be fantastic once complete and we are nearing the conclusion. Once again thank you for your review and we look forward to seeing again soon. More 

Melton Mowbray, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Stayed for one night on the 4th of December, we have visited many times in the past and is our choice of hotel if spending a night out on that side of Leicester i.e the Athena, with plenty of shops and restaurants close by. There was some major refurbish works ongoing in the afternoon upon arrival making the car parking... More 

Was this review helpful? Yes
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for taking the time to post a review. If you have stayed many times in the past you would have been aware that our rooms got a soft reburbishemnt last summer. We have continued the investment this year with the bedroom corridors being done this summer with a bespoke carpet design as well as the mellow paint colours... More 

Kettering, United Kingdom
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I would have given this hotel a 3 star rating but as the price was so extortionate i have given it 2. The is well situated within Leicester and has a very cramped car park. Booking in was a bit awkward has it was all pre paid and they wanted to charge again. I was placed in a room on... More 

Was this review helpful? Yes
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for posting a review. The fact the car park was cramped is a good sign as it means we are busy. The price paid is the market rate in Leicester for a Tuesday/Wednesday night currently. However if you did come on a Monday or Thursday you would be very likely to get a rate around the £80 you... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Came here for training. There currently having renevation works in the lobby which is where the bar area is, however there active in the evening when the bars at its busiest. You cant hear yourself think. The radiator didnt work so my room was freezing. The surfaces were inch thick in dust. The electricity was buzzing loudly. And half the... More 

Was this review helpful? Yes
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for posting a review. It is unfortunate you did not see the hotel at its best. As you noted we are currently refurbishing the ground floor and may express my sincere apologies that this hindered your experience with us. The contractors generally do work as discretly as possible and never work after 7pm when the restaurant opens for... More 

East Cowes
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Another great stay at the Grand, This is fast becoming our favourite Hotel in Leicester!!!!! As always, it is the staff who make this Hotel so good. A slight technical problem instantly attended to by the brilliant Reception Team. Many Thanks and see you soon.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for such a kind review. I will share your comments with all the team as it is through positive feedback like yours keep the team motivated to try provide this type of service all of the time. Once again thank you for the kind review and we look forward to seeing you again soon. More 

1 review
1 of 5 stars Reviewed 3 weeks ago

I've been checking in this hotel for training. The receptionist couldn't find my reservation. After a bit of wait of wait she managed to do it.went up to my cold room, toiled roll was used and almost finished. Moved on after that and went downstairs for dinner. Menu doesn't offer a lot and it's a bit expensive for Leicester. We... More 

Was this review helpful? Yes
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for taking the time to post a review. I was very disappointed to read that on this occasion we did not meet or exceed your expectations. Please may I express my sincere apologies. As you see from most Tripadvisor comments this is nowhere near our normal high standard of comfort, care and attention to detail we provide. If... More 

Staffordshire, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have visited this hotel a number of times and i must say i am never disappointed! Recently the hotel has undergone a bit of a face lift, there seems to have been a lot of money spent on decor and it looks great! (Money well spent)! Hotel staff are always pleasant whether it be staff on reception, bar staff... More 

Was this review helpful? Yes
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for taking the time to post such a positive review. It is always nice to hear from guest's who have experienced the hotel over a period of time as they get to try every aspect. I was delighted to read my team excelled each time. Once again thank you for your kind review and we look forward to... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Mercure Leicester The Grand Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Leicester The Grand Hotel

Address: 73 Granby St, Leicester LE1 6ES, England (Formerly Mercure Leicester City Hotel)
Location: United Kingdom > England > Leicestershire > Leicester
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Leicester The Grand Hotel 4*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, ACCOR, Orbitz, Despegar.com, TripOnline SA, Agoda, Travelocity, Odigeo and Tingo so you can book your Mercure Leicester The Grand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Leicester Hotel Leicester
Ramada Leicester
Leicester Ramada
Hotel Style:
#4 Luxury Hotel in Leicester
#8 Romantic Hotel in Leicester

39 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (15)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (1)
Viewed
Room/suite (4)
Viewed
Dining (2)
Viewed
View from room (1)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (8)
Viewed
Business center/function rooms (7)
Viewed
Dining (3)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay