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Mercure Leicester The Grand Hotel

73 Granby St, Leicester LE1 6ES, England (Formerly Mercure Leicester City Hotel)
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1 room 1 adult
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Mercure Leicester The Grand Hotel
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547 Reviews from our TripAdvisor Community

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Nottingham
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I often stay over in Leicester but this hotel is usually out of my price range so I was pleased to be able to grab a cheap room in their January sale. The public areas of the hotel are very impressive. It's an old building and they have tried hard to keep the original character of the hotel. Everything is... More 

Helpful?
Thank Archie118
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your review. The room you where allocated is the smallest room in the hotel. I guess you reserved a single and that is what you received. All our rooms do differ in shape size and design however as you found they are pretty well maintained and clean. I was delighted you loved the ground floor area. Once... More 

Nottingham, United Kingdom
Level Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed for one night and allocated a clean comfortable modern looking room with larger than average shower/bathroom. Everything worked in the room which, if anything, was too warm although the radiator in the bathroom was not working. The room was at the front of the hotel and despite double glazing there was a lot of traffic and reveller noise into... More 

Helpful?
Thank Alan D
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your review. I was delighted you enjoyed our breakfast that was served by a friendly team and your room was clean and comfortable. Unsure why the wifi was not working as soon as you complete the connection process you have free use of it. Once again thank you for your nice feedback and we hope to see... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We had come a long way with a lot of luggage and unfortunately we were given a room on the 5th floor and the lift only went to the 4th floor. We had to hump all our luggage up stairs to what must have been the servants' quarters. We asked for a room lower down and were given a tiny... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank gourm007
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your review. All our rooms differ in size, shape and design and the ones on the 5th floor are very popular. I was delighted our helpful staff found you one to your liking. We do hope to see you again soon. More 

Leicestershire, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

We called asking for more milk and none was ever delivered. At breakfast the staff were far from attentive and didn't ask if we wanted drink refills etc. Overall would say the venue is nice but the staff are not great.

Review collected in partnership with Mercure Hotels

Helpful?
Thank aw1771
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your review. Our team are normally fantastic as you see from most other reviews. May I express my sincere apologies that this was not the case in this occasion. I was delighted you like the room. I do hope we have the opportunity to welcome you back in the near future. More 

Leicester, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Couldn't fault our room, but we held our daughters wedding reception here. We were told when booking the bride and groom would get a complimentary room, but on the wedding night we found a room had not been reserved for them. Following 30 minutes of argueing with a receptionist they were given the room origanally promised.When we got home the... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Richard R
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your post. Complimentary bedrooms for Weddings are for Bride & Grooms who book a full package which was explained. However I do understand that our team did give a complimentary room and a complimentary bottle of fizz when it is not included nor agreed by our wedding coordinator as a gesture on the day for the confusion.... More 

Cambridge, United Kingdom
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Me and my boyfriend stayed here for one night last weekend. We got given a room a lot bigger than I thought I had booked. Had a lovely comfortable massive bed, a sofa, wardrobe, dressing table, TV and a large bathroom. As it was a Saturday night and there are clubs just outside the hotel, the music was loud and... More 

Helpful?
Thank holly w
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your review. I was delighted to read you had a great stay with us and the team looked after you. We do hope to see you again soon. More 

Market Harborough, United Kingdom
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 1 week ago

I have rated this as a 4, only because it really needs a freshen up. Having said that, we stayed there for two nights in a nice room on the 3rd floor. From the moment we arrived, we were treated well. Special thanks to James (General Manager) and his team for the professional and friendly manner in which they dealt... More 

Helpful?
Thank Njay_in_France
Shirley M, Guest Relations Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you so much for your kind words which will be a pleasure to share with all the team. We look forward to welcoming you back again in the near future. More 

Warwick, United Kingdom
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Lots of money spent on the grand foyer - but first impressions just didn't carry through. My room on the third floor had a tiny bathroom up several months steps - a complete Heath and safety challenge if ever there was one - and yes I tripped down the very steep steps in the middle of the night! Very lucky... More 

Helpful?
Thank Tringster007
Shirley M, Guest Relations Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for taking the time to write your review I am sorry that your stay did not exceed your expectations. With a lovely old Victorian hotel like ours all of our rooms do differ in size and lay out and l am sorry that you did not like your accommodation. Please be assured as always that your review will... More 

Travelers are raving about these Leicester hotels

Sleepy Hollow, New York
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location of Mercure is fantastic. The lobby is chic. The restaurant offers an interesting menu (although the giant photos of the chef are a little weird). The rooms are lovely and well priced. But what impressed us was the staff. The reception staff were among the most helpful people we have ever encountered at a hotel. They went above... More 

Helpful?
Thank ngjpc
Shirley M, Guest Relations Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your review, it was so pleasing to read your comments which will be shared with all the team. We look forward to welcoming you back again in the future More 

Kidderminster, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had a great weekend and a great stay! Nothing was too much from any of your staff, they were all keen to assist with anything we needed. Especially the breakfast staff, they were fantastic! Very helpful and friendly!! The hotel was beautiful and modern, I loved the decor in the lobby, bar and restaurant and I loved the artwork... More 

Helpful?
Thank Poduval
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for taking the time to post a very kind review. I was delighted you liked the decor on our ground floor area. We transformed the area nearly a year ago. I was also delighted to read you found the hotel clean, tidy and the staff were great. Once again thank you for your review and we hope to... More 

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