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All 42 Leicester hotels

Mercure Leicester The Grand Hotel

4.0 of 5 Hotel   |   73 Granby St, Leicester LE1 6ES, England (Formerly Mercure Leicester City Hotel)
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Mercure Leicester The Grand Hotel
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59%
Ranked #21 of 42 Hotels in Leicester
A recent review
5 of 5 stars reviewed 5 days ago
LivingstonGee
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298 reviews from our community

Traveler rating
    73
    104
    75
    35
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Visited a couple of months ago but never got round to reviewing. Had a works conference here for the afternoon which was great to be a part of due to the fantastic attitude shown by all the members of staff involved. Had a 3 course meal whilst on the conference in which all the food was cooked brilliantly. If I... More

Was this review helpful? Yes
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Dear LivingstonGee Thank you so much for your kind review. Its always a pleasure to read that my team delievered their normal high level of service. We are particular popular for conferences and i was delighted that you had a great meal at lunch. Once again thank you for your kind review. More

Cardiff
Contributor
18 reviews 18 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed at this hotel while in Leicester for my birthday. Generally, it is a nice hotel and I would recommend it, and I would stay there again. It was a bit noisy though in the bedroom - transferable noise from other guests. And, the breakfast while nice, was served from a proportionally small service area. A lot of breakfast... More

Was this review helpful? Yes
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Dear Cardiff Theresa Thank you for your review. It is always a pleasure to receive positive and constructive feedback. I was delighted you found the hotel to be good overall and had a nice atmosphere and you would recommend. I was however disappointed that breakfast didn't go as smoothly as it normally would. Thank you for the feedback on the... More

Skegness, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived early around 11.00am, didnt expect a room just wanted to park the car and come back later, however pleasently surprised the very helpful and most pleasent Receptionist found a room and we were booked in there and then Sunday Morning Papers ordered, off to our 2nd Floor Room recently refurbished to a very good standard (I am a Construction... More

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for taking the time to post a nice review. It is always a pleasure to recieve good comments regarding the team and the hotel. They do try at every ocassion to provide every guest with the care you received. Our rates vary at the weekends and if you book well in advance you are more than likely to... More

Swindon, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Very good hotel Situated at heart of the town centre and walking distance from De Montfort hall. Comfortable stay, nice amenities and friendly staff. Lift needs little renovation but room was big, clean and comfortable. Bathroom was very clean and tidy with a big walking shower. Overall very good value for money and made my stay a memorable one.

Was this review helpful? Yes
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for posting a great review. I was delighted you found the hotel to be "very good", well located, friendly staff, bedroom to be big, clean and comfortable. We are currently refurbishing the public areas with in the hotel and you may have noticed our bedrooms corridor carpet with parts of the hotel incorporated with in the design. Once... More

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Very ordinary and expensive. Had to stay here at last minute and got a pokey double room close to the lift and stairs. Very noisy. Breakfast extra and not that good. To be fair the receptionist listened to my complaints on check out and did provide a discount and waived the car parking charge but I wouldn't want to stay... More

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for posting a review. I am disappointed that your stay did not meet your expectations. May I express my sincere apologies. It is unfortunate you never gave us the opportunity to room move you at the time you entered the room as most our other rooms are larger than the one allocated. However I was delighted to read... More

Chester, United Kingdom
Top Contributor
68 reviews 68 reviews
35 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed here twice in two weeks on business. I am very impressed from check in to room allocation, customer service at the bar and brasserie, to check out. The hotel is a former very grand affair with huge function rooms and a myriad of different bedrooms that have obviously been added to and refurbed over the years. During... More

Was this review helpful? Yes
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Dear Mark R It is always a pleasure to here from a regular customer and thank you for your kind feedback. I was delighted to read that the team have provided you with great service at almost every ocassion. There are certain benefits for being a higher level of Leclub card holder (Accor loyalty scheme) and a complimentary drink is... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

The hotel itself is beautiful. Wonderful decor, great atmosphere, clean and welcoming. The only thing that was a massive let down for me was the food. I went to the restaurant on the first evening and the waiter didn't speak any english so was quite difficult to order our food, he didnt say thank you or manners it was pretty... More

Was this review helpful? Yes
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for posting a review. I was disappointed to read that our dnner service was not up to our normal high level. May I express my sincere apologies. On a positive note I was glad to read you found the hotel to be clean, welcoming and have good decor. I will share your comments with our team to ensure... More

Bedfordshire
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My partner and I stayed here for one night using a voucher from Buyagift.com, having read some of the previous reviews we were a little sceptical of what to expect, but found ourselves pleasantly surprised. Having caught an early couch we arrived in Leicester just after 10am and decided to see if we could check our bags in. Having been... More

Was this review helpful? Yes 1
Shirley M, Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you so much for your constructive review It was so nice to read how highly you commended the team here which was so rightly desrved. We are passionate about the hotel and as commented by yourself, we do have extensive refurbishment being carried out at the moment, once the bedroom corridors are complete it will move onto the ground... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Stayed for 1 night on a Saturday, twin room one of the beds had no bedside table of any sort so all personal items had to be left on floor at side of the bed?? Receptionist at check in was extremely helpful on check out the receptionist was the complete opposite. Room stunk of cigarette smoke and we were warned... More

Was this review helpful? Yes 1
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for taking the time to post a review. I was disappointed your stay was not as good as it should have been. The room you where in had a portable bedside table and a zip and link bed. When we split the bed there is enough room to move the table in between the two singles. Its clear... More

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Additional Information about Mercure Leicester The Grand Hotel

Address: 73 Granby St, Leicester LE1 6ES, England (Formerly Mercure Leicester City Hotel)
Location: United Kingdom > England > Leicestershire > Leicester
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Leicester The Grand Hotel 4*
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Also Known As:
Mercure Leicester Hotel Leicester
Ramada Leicester
Leicester Ramada

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