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All 42 Leicester hotels

Mercure Leicester The Grand Hotel

4.0 of 5 Hotel   |   73 Granby St, Leicester LE1 6ES, England (Formerly Mercure Leicester City Hotel)
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Mercure Leicester The Grand Hotel
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58%
Ranked #23 of 42 hotels in Leicester
A recent review
4 of 5 stars reviewed 5 days ago
Mark R Chester, United Kingdom
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292 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
Chester, United Kingdom
Top Contributor
68 reviews 68 reviews
35 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have stayed here twice in two weeks on business. I am very impressed from check in to room allocation, customer service at the bar and brasserie, to check out. The hotel is a former very grand affair with huge function rooms and a myriad of different bedrooms that have obviously been added to and refurbed over the years. During... More

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Dear Mark R It is always a pleasure to here from a regular customer and thank you for your kind feedback. I was delighted to read that the team have provided you with great service at almost every ocassion. There are certain benefits for being a higher level of Leclub card holder (Accor loyalty scheme) and a complimentary drink is... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

The hotel itself is beautiful. Wonderful decor, great atmosphere, clean and welcoming. The only thing that was a massive let down for me was the food. I went to the restaurant on the first evening and the waiter didn't speak any english so was quite difficult to order our food, he didnt say thank you or manners it was pretty... More

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for posting a review. I was disappointed to read that our dnner service was not up to our normal high level. May I express my sincere apologies. On a positive note I was glad to read you found the hotel to be clean, welcoming and have good decor. I will share your comments with our team to ensure... More

Bedfordshire
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

My partner and I stayed here for one night using a voucher from Buyagift.com, having read some of the previous reviews we were a little sceptical of what to expect, but found ourselves pleasantly surprised. Having caught an early couch we arrived in Leicester just after 10am and decided to see if we could check our bags in. Having been... More

Was this review helpful? Yes 1
Shirley M, Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you so much for your constructive review It was so nice to read how highly you commended the team here which was so rightly desrved. We are passionate about the hotel and as commented by yourself, we do have extensive refurbishment being carried out at the moment, once the bedroom corridors are complete it will move onto the ground... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Stayed for 1 night on a Saturday, twin room one of the beds had no bedside table of any sort so all personal items had to be left on floor at side of the bed?? Receptionist at check in was extremely helpful on check out the receptionist was the complete opposite. Room stunk of cigarette smoke and we were warned... More

Was this review helpful? Yes 1
James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for taking the time to post a review. I was disappointed your stay was not as good as it should have been. The room you where in had a portable bedside table and a zip and link bed. When we split the bed there is enough room to move the table in between the two singles. Its clear... More

Surrey
Top Contributor
80 reviews 80 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a beautiful Grade II listed building with refurbishment almost complete. The bedrooms have all been re-decorated to a high standard. Due to the nature of the building some are a slightly quirky shape and there is no air conditioning. However the windows open and fans are available on request. Our room was not large, but adequate. We could... More

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for posting a nice review. I was delighted you recieved our normal high level of comfort and care from our friendly team. We look forward to seeing you again soon. More

Manchester, United Kingdom
Top Contributor
59 reviews 59 reviews
32 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed in this hotel for one night on business, quick in was quick and easy and the room was nicely decorated, they were doing some refurb work whilst I was there but it didn't interfere with my stay at all. Parking is behind the hotel, you had to pay but it was a city centre location so wasn't an issue.... More

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for postimg a review. I was delighted you would reccommend us over the three other hotels you stayed in, in Leicester so far. We try and provide every guest with good old fashioned customer care in a professional way. Our location is great only minutes from the train station, Curve, main shopping are and of course our new... More

Dudley, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Pleasant week here on business, the staff are very friendly on reception and I had decent food in the restaurant, where service was also attentive. My room was functional and the bathroom was enormous (as big as the bedroom actually). The bed had plenty of pillows - I love that - and was comfy and firm, not one of those... More

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for posting a review. I was delighted to read that everything within our control at hotel level we got correct. That being good staff, good comfortable bed and clean. The ari conditioning is not and cannot be part of the refurbishment program due to listed guidelines. I was delighted you where given a fan within minutes of requesting... More

Carlow, Ireland
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We only used Leicester as a stop off point for a longer trip. The hotel is in a great location with good parking behind. The room was recently decorated, as the whole hotel is being. As it seemed to be one of the hottest days and nights it was a shame that the window that did open only opened a... More

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for posting a review. All our windows do open a little bit however due to health and safety guide lines they can only open a little bit unless you request for us to come and take the restrictors off the windows. You will find this in every hotel in the UK. Our restaurant is open 7 days a... More

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Additional Information about Mercure Leicester The Grand Hotel

Address: 73 Granby St, Leicester LE1 6ES, England (Formerly Mercure Leicester City Hotel)
Location: United Kingdom > England > Leicestershire > Leicester
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Leicester The Grand Hotel 4*
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Also Known As:
Mercure Leicester Hotel Leicester
Ramada Leicester
Leicester Ramada

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Amenities

Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#4 Luxury Hotel in Leicester #8 Romantic Hotel in Leicester
Hotel Class
Official Description (provided by the hotel)
Choose Mercure Leicester The Grand Hotel, where Victorian charm meets modern comfort in Leicester city centre. ... more   less 
Number of rooms
104

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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