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All 42 Leicester hotels

Mercure Leicester The Grand Hotel

4.0 of 5 Hotel   |   73 Granby St, Leicester LE1 6ES, England (Formerly Mercure Leicester City Hotel)
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Mercure Leicester The Grand Hotel
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Ranked #22 of 42 Hotels in Leicester
A recent review
4 of 5 stars reviewed yesterday
Barrymc78 Canterbury, United Kingdom
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347 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Canterbury, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here with a group of 6 for a training course in Leicester. OK there was a refurbishment going on, but every place needs one from time to time and the prices reflected the smell of paint on the ground floor. The receptionist on our arrival was very helpful and printed out a route plan to help us find our... More 

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Rutland
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My Wife & I stayed here for 2 nights in January. although mot the cheapest hotel in Leicester,it was certainly worth the money. We decided to "splash out" a bit & booked a Superior Room. Unfortunately, due to a mix up At Reception, we were booked into a Privilege room, one below the top of the range Superior. When I... More 

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Shirley M, Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you so much for taking the time to write your review. All the team at the hotel are passionate about the victorian building and are really looking forward to seeing the ground floor renovations completed which will still have all the original features but with a 21st century twist. We are so pleased that we were able to exceed... More 

London
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 5 days ago NEW

I am not usually one to write reviews but after reading the poor reviews, left by some people recently (that made us doubt the choice of Hotel) I thought about giving my view. First things first: yes, there are renovations going on. Over the weekend we were there (01/2015) they where going on in the lobby/ bar. There was some... More 

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for taking the time and trouble to post a nice review. We are 4 days away from completion of our newly refurbished ground floor. As you say it will be worth the wait. The final few finishing touches start from tomorrow and you will see massive cahnges over the next few days. The heating is being commissioned today,... More 

loughborough
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I went out on a group dinner and I was not impressed at all. The hotel was undergoing some renovations so it was not a pretty sight and the Queens Ballroom we were in had carpet held together with thick black tape and was generally a bit shabby. The bar was pretty small with no draught beers, just a small... More 

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Shirley M, Manager at Mercure Leicester The Grand Hotel, responded to this review

Rob, thank you for your reveiw but l am confused as we served a lot of draught beer from your event bar on Saturday and all our bottled beer is £3.90. Also we have received very positive feedback from some of your fellow guests with reference to the meal and service. However, I am sorry that we were not able... More 

North Yorkshire, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

Good afternoon all. I stayed at this hotel in the big city of Leicester at the beginning of December with my fiancé. I was not impressed with the hotel at all. The front staff and food was fine as was the location of the hotel, perfect for our interest in modern and old Architecture and the fact that we visited... More 

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Shirley M, Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for taking the time to write your review but it is with dissappointment to receive such feedback. We are currently undergoing a one million pound refrubishment which is now being continued on the ground floor since your visit. We do try to keep the mess between changeovers to a minimum but obviously this sometimes does effect some people.... More 

Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Spent New Years Eve at this hotel attending a party in their grand ballroom - a beautiful huge room, decorated with sparkly lights, balloons and a fab DJ for the evening too. The food was delicious, and the service we received from the staff was excellent. Congratulations to everyone involved, you made NYE very special

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you so much for your kind review. Our Victorian ballroom the Kings Hall is "stunning" and an ideal setting for New Years Eve, weddings, large dinners or conference. We are centrally located right in the heart of the city. I was extremely please to read my team looked after ou and your fellow party goers so well. We hope... More 

Birmingham, United Kingdom
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
134 helpful votes 134 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here on a three day break with a group of friends and party-goers for New Year. The hotel was lovely, clean and modern. The room was compact and well appointed. We ate here for breakfasts and 3 dinners. All were very good, and nicely presented. Breakfast buffet replenishment was a little slow, but with so much choice it... More 

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James C, General Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for your kind review. It is always a pleasure to respond to such feedback. The team do at every ocassion try and provide the level attention and service you received. We have been in contact with the organiser of your party and he is going to canvas to see if you would all like to return this year!... More 

Coventry, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

I can't think why or where the poor reviews come from. All I can think is that things have changed recently. The staff were quite honestly fantastic. From more toffee sauce to help with a stiff radiator control they were prompt, professional and happy to please. The food for three days was great and does show that it is possible... More 

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Shirley M, Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you for taking the time to write such a nice review which will be shared with all the hotel team I am so pleased that you enjoyed your new year's eve party and yes the Kings Hall does look superb when decorated for any event and we thank you for your appreciation We look forward to welcoming you back... More 

wakefield
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I came to join a large group for a New Years Eve party and found all the staff extremely friendly and attentive and were really pleased to be able to check in hours early, leaving the car safely in the car park and have a look around Leicester - the hotel is in a good location. The... More 

Was this review helpful? Yes
Shirley M, Manager at Mercure Leicester The Grand Hotel, responded to this review

Thank you so much for your review. The hotel team are so pleased that they assisted in your enjoyment seeing in the new year. We do try to exceed all of our guests expectations but appreciate that sometimes we don't always get it right, but very happy when we do. We look forward to welcoming you back to the hotel... More 

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Additional Information about Mercure Leicester The Grand Hotel

Address: 73 Granby St, Leicester LE1 6ES, England (Formerly Mercure Leicester City Hotel)
Location: United Kingdom > England > Leicestershire > Leicester
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Leicester The Grand Hotel 4*
Number of rooms: 104
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Also Known As:
Mercure Leicester Hotel Leicester
Ramada Leicester
Leicester Ramada
Hotel Style:
#4 Luxury Hotel in Leicester
#8 Romantic Hotel in Leicester

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