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Hilton Leicester

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21 Junction Approach, Leicester LE19 1WQ, England
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Hilton Leicester
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834 Reviews from our TripAdvisor Community

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Traveler rating
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    170
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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Brighton, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for 1 night for a hen party of 24. Great big rooms with 2 double beds and sofa area. Very clean. Only 2 things let the rooms down... No air conditioning and no biscuits with the tea. Spa and fitness facilities were very good and the staff in the fitness centre were excellent, helpful and lovely. Good selection... More 

Was this review helpful? Yes
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear Alex A, Thank you for sharing your experience after your recent Hen Weekend. It is great to hear that you and your group thoroughly enjoyed your stay, making full use of our amenities and services. It is particularly a pleasure to hear how our colleagues Betty and Joanne looked after you so well at breakfast. The two will be... More 

Leeds, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed 2 days a week whilst I have been working in Leicester. I have now moved hotel and thought I would state the reasons why: - the wifi that is now free is so poor you can't work. - one room was above the pool and the notice was horrific not a bit of sleep; the hotels response; have free... More 

Was this review helpful? Yes
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear Claire F, Thank you for posting your feedback on Trip Advisor after your recent stays. I was sorry to hear of your reasons for moving to another hotel chain and apologise that your expectations have not been met by our team. Your comments have been noted and shared with the management team so that we may learn from your... More 

Manchester
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed in a deluxe family room which was part of an upgrade. The room was very big - we had a king size, a double and a sofa bed and still lots of room. The rooms aren't modern like other Hiltons but adequate. The bathroom was quite tired. We were kept awake by people being loud in the corridor... More 

Was this review helpful? Yes
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear westy2805manchester, Thank you for taking the time to share your feedback on Trip Advisor after your recent stay. It was great to hear that you enjoyed your stay with ourselves and were able to make full use of our amenities during the stay. I was sorry to hear that you were disturbed by other guests during your stay and... More 

Accrington, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

We have stayed here previously and found it very good, unfortunately this time was different VERY DIFFERENT, we found blood stained towels in our room and dirty glasses left under the bed in my daughters adjoining room, to be fair the Shreena the receptionist was very good and professional, we got a refund for my daughters room and 3 drinks... More 

Was this review helpful? Yes 1
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear nealmark, Thank you for taking the time to post your feedback on Trip Advisor after your recent stay. I was sorry to hear that your expectations had not been met on this occasion and apologise for the disappointment this caused. Please be assured this is not our usual level of service, and your feedback from during your stay has... More 

Reading, United Kingdom
Level Contributor
55 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

What a mix of staff. On checking staff seemed disinterested no room upgrade for diamond members, the fitness staff I met were rude, one of the housekeeping staff I asked for extra shampoo frighten me so much I felt I was asking for the Crown Jewels. Erection on check out again not very customer focused. On the other hand one... More 

Was this review helpful? Yes
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear 773ggf, Thank you for taking the time to post your feedback on Trip Advisor after your recent stay. I was sorry that your expectations were not fully met on this occasion and apologise for the disappointment this caused. We strife to provide outstanding customer service throughout our property and apologise this was not achieved on this occasion. Your feedback... More 

Washington DC, District of Columbia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was extremely clean, staff was very friendly and the restaurant had excellent food. The reason for the 3 stars is the beds in England are nothing like the HIlton beds in the U.S. The mattress was very hard and I woke up with my back hurting each morning. After a hot shower, the pain went away but as... More 

Was this review helpful? Yes
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear jarbi204, Thank you for taking the time to post your comments on Trip Advisor after your recent stay. I was sorry to hear that the beds did not meet your expectations on this occasion and apologise for the discomfort this caused. Your feedback has been shared with our Head Housekeeper to review. I am pleased to hear this was... More 

1 review
2 of 5 stars Reviewed 1 week ago

A really average hotel that charges the earth. I find the Premier Inn offers more modern and comfortable rooms. Being charged for parking in a hotel in the middle of nowhere next to the M1 feels like a kick in the teeth - and be prepared to pay for WIFI too. Leave this one to the business people on expenses!

Was this review helpful? Yes
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear MissTHL, Thank you for sharing your feedback on Trip Advisor after your recent stay. I was sorry that your expectations were not fully met on this occasion and apologise for your dissatisfaction. Whilst we do charge for wifi connection in our guest rooms, we do provide complimentary access in all of our public areas including the bar, lounge and... More 

Kent, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Hilton Leicester recently with my Band whilst we played a few nights in the Midlands. The Hotels location is great and the secure parking is important for us. Although we do not use the hotels amenities to the fullest - the chance for a swim in a nice pool was a bonus - great to relax before... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear Matthew G Thank you for posting your feedback on Tripadvisor after your recent stay. It was great to hear that you and your band enjoyed your with us. Taking the opportunity to utilize our facilities. We look forward to welcome you back to the hotel in the near future. Your sincerely John Dixon General Manager More 

Leicestershire, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My partner and I stayed here for 1 night in May 2015 after a shopping trip into Leicester. On arrival we had to obtain a car parking ticket and when looking at the parking charges was a little shocked as the price was incredibly high! We checked-in and were informed that it would cost £5 for us to park during... More 

Was this review helpful? Yes 2
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear Karyn 46, Thank you for taking a moment to share your recent expereince of our hotel. We appreciate your comments regarding our parking charges, and will include them in our next review of this area. When we first introduced our parking charges, over 10 years ago, we took the decision at the time to show transparency to our guests... More 

Brighton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel itself is quite impressive, but you do not get to park your car for free. My room was situated in just the right place to pick up a lot of late night noise from others. Didn't get much sleep. Have stayed in a lot worse. The following night, I stayed in the nearby Marriott, which was much better... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear Wayne I, Thank you for taking a moment to share your recent stay with us. I was sorry to hear of the disturbance from other guests, and apologise for the dissatisafaction this caused. We try to keep families and party revellers away from our business guests when allocating guest rooms, but unfortunatley due to the room configuration there are... More 

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