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Hilton Leicester

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21 Junction Approach, Leicester LE19 1WQ, England
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Hilton Leicester
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973 Reviews from our TripAdvisor Community

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Birmingham, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

For a high end hotel, I was rather disappointed with my stay. Firstly, I used the swimming facilities, which were rather nice. I then went back into my room to find that the heating was on. No air conditioning in the room, so I had to cool the room down by opening the small window. The tv was very blurry... More 

Helpful?
Thank Gug123
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear Gug123, Thank you for taking the time to post your feedback on Trip Advisor after your recent stay. I was sorry to hear that your expectations were not fully met on this occasion and apologise for the disappointment this has caused. Your feedback has been shared with our management team for further review. In light of your comment regarding... More 

London, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We always stay at this hotel, as it acts as a wonderful half way stop to (1) Our fiends up in Farnworth, Bolton and (2) Further up to Lake District and Lake Windermere. The spa facilities are spread really well and maintained to a high standard. The bedrooms are the most comfortable we have encountered away from ones own place.... More 

Helpful?
Thank JNH154
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear JNH154, Thank you for taking the time to post your feedback on Trip Advisor after your recent stay. It is great to hear that you enjoy your stays with ourselves and this time was no exception. We look forward to welcoming you back to our hotel in the future. Yours sincerely Paul Michael General Manager More 

Manchester, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed at the Hilton in Leicester last night for a business trip I've stayed here a few times now and I've always found the rooms, service and food to be great-this time it was just okay The room I stayed in looked like it could also be used as an office-the main bed was a fold away style, and... More 

Helpful?
Thank Lolly1234
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear Lolly1234, Thank you for taking the time to share your feedback on Trip Advisor after your recent stay. I was sorry to hear that your expectations were not fully met on this occasion and apologise for the disappointment this caused. Your feedback is important to ourselves and has been shared with the relevant Heads of Department so that we... More 

United Kingdom
Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Ideally located, with city centre only a few miles away. Staff were all very friendly and attentive. The room however was a let down, compared to other Hilton hotels we've stayed in. Decor was a bit tired and dated, rock hard mattress with lumpy uncomfortable pillows. If I'm in the city again I'd be more inclined to try another hotel,... More 

Helpful?
Thank Sanjeev S
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear Sanjeev S, Thank you for taking the time to post your feedback on Trip Advisor after your recent stay. I was sorry to hear that your expectations were not fully met on this occasion and apologise for the disappointment this caused. Your feedback has been shared with our Head Housekeeper and Maintenance Manager for consideration moving forward. I hope... More 

Turin, Italy
2 reviews
1 of 5 stars Reviewed 1 week ago

I am often using Hilton hotels during my business trip worldwide. This is the worse I have visited and the Price paid does not really correspond to the quality offered. Personnel was fine, but the building/rooms need some heavy maintenance...

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Stefano C
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear Stefano C, Thank you for taking the time to share your experience on Trip Advisor after your recent stay. I was sorry to hear that expectations were not fully met on this occasion and apologise for the shortfall. Your feedback has been shared with our Executive Team, to review and ensure no future reoccurrence. Thank you again for your... More 

Travelers are raving about these Leicester hotels

Selby, United Kingdom
Level Contributor
90 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

So it may be looking a bit dated in parts as others have noted but I find it a very relaxing hotel with excellent friendly service. There is a Good gym & decent pool and a great breakfast with a great choice of top quality food. Nice touch with complementary small bottles of wine, sweets and nuts in the rooms... More 

Helpful?
Thank ggtandj
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear ggtangj, Thank you for taking the time to share your feedback on trip Advisor after your recent stay. It is great to hear that you enjoy your stays with us, and find the experience relaxing. We hope to welcome you back to our hotel in the near future. Kind Regards Paul Michael General Manager. More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Hotel was perfect for meeting being held there and decided to stay night before, the rooms are spacious and clean, the service was fantastic, and the staff were friendly and helpful, the only issue I had was the connection to internet is clunky and password not given on check in, so always ask before you go to your room for... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank David H
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear David H, Thank you for posting your feedback on Trip Advisor after your recent stay. It is great to hear that you enjoyed your stay with ourselves. Your feedback regarding the internet connection has been shared with the Front Office manager for resolution with her team. I hope we will have the opportunity to welcome you back to our... More 

Liverpool, United Kingdom
Level Contributor
53 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

2 night stay just me and my teenage daughter we were visiting family in the area. Check in was quick, room was nice plenty of room I had the double bed and my daughter had the sofa bed which was made up on request. Flat screen TV, coffee making facilities and a desk and chair. I would only say the... More 

Helpful?
Thank bobandmand
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear bobandmand, Thank you for taking a moment to share your experience on Trip Advisor after your recent stay. It is great to hear that both you and your daughter enjoyed your stay with ourselves. it certainly sounds as if you took time out to relax and unwind. We look forward to welcoming you back to our hotel in the... More 

Bedfordshire, United Kingdom
Level Contributor
969 reviews
154 hotel reviews
common_n_hotel_reviews_1bd8 552 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Met colleagues here today for a meeting I was late to the meeting as the hotel is really badly sign posted off the motorway - you need to keep left, loop round and go back on yourself at the first roundabout. The hotel is only sign posted once youve swept left round the corner on the left hand filter lane.... More 

Helpful?
Thank MJH1
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear MJH1, Thank you for taking the time to share your feedback on Trip Advisor. We appreciate your feedback and have shared this with our team so that we may learn from your experience moving forward. I hope we will have the opportunity to welcome you back to our hotel in the future. Yours sincerely Paul Michael General Manager. More 

Wellingborough, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed previously at and again Booked 4 Rooms in November 2015spoke to Manager Emma great service friendly and helpful The service for Breakfast especially from Betty was exceptional Will be looking at staying again later this year Looking forward

Helpful?
Thank bhav s
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear bhav s, Thank you for taking the time to share your recent stay on Trip Advisor. It is great to hear that you enjoyed your stay with ourselves, and found our team to be welcoming and attentive. We look forward to welcoming you back to our hotel later this year. Yours Sincerely Paul Michael General Manager. More 

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