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Hilton Leicester

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21 Junction Approach, Leicester LE19 1WQ, England
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Hilton Leicester
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Hilton Leicester
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762 reviews from our community

Traveler rating
    217
    286
    155
    71
    33
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254
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215
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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newcastle upon tyne
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed at the Leicester Hilton for 2 nights with my husband and 4 children as part of a stay, play, explore deal. On my booking email, I asked for a travel cot to be placed in our room. At check-in at 5pm I reminded reception staff that we needed a travel cot. We then went out for dinner, returned... More 

Was this review helpful? Yes
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Thank you for sharing your feedback on Trip Advisor after your recent stay. May I in the first instance apologise for the obvious service shortfall you encountered with our Front Office and Housekeeping Departments. I have shared your feedback with our Head Housekeeper and Front Office Manager to investigate further with their teams and to understand how the communication break... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

We spent three nights at this hotel at a rate for a weekend treat. It was superb. We have never had so many staff being so friendly and helpful as at this hotel. The food was also excellent with generous portions. We could not fault the service. We will definitely be back in a few months' time.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear Archimeded1947 Thank you for sharing your feedback on Trip Advisor. It is great to hear that you enjoyed your weekend stay with ourselves, especially our freindly staff. We look forward to welcoming you back to our hotel in the future. Yours sincerely John Dixon General Manager More 

Buxton, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were looking for somewhere to extend our trip to the National Space Centre into a mini break. The kids were greeted at reception with activity/colouring packs, which made us feel welcome straight away. The room was very clean, proper beds for all 4 of us, no sofa beds or camping beds. Evening meal and breakfast were good quality. Enjoyed... More 

Review collected in partnership with Hilton Hotels & Resorts

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GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear Caroline J, Thank you for taking the time to post your feedback on Trip Advisor after your recent stay. I was delighted to hear that you and your family enjoyed their Easter Break with ourselves, and were able to make the most of our amenities during your stay. I hope we will have the opportunity to welcome you back... More 

United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago NEW

We really enjoyed our stay. The staff were friendly, attentive and very helpful. Made to feel very comfortable and welcome. Some of the room furnishings were a little tired but its cleanliness could not be faulted. The breakfast service was excellent, as was the food. Would definitely stay here again

Review collected in partnership with Hilton Hotels & Resorts

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GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear Andrew J Thank you for taking the time to post your feedback on Trip Advisor after your recent stay. It is great to hear that you enjoyed your stay with us and that our team made you feel very welcome. Likewise it was great to hear that you enjoyed your meals with us especially our Hilton Breakfast. I hope... More 

Essex
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

stayed here on business, hotel ok, good breakfast, rooms clean and spacious, some road noise. However I left my phone charger in the room,on contacting the hotel they advised they hadn't found it when I checked out, know I left it there so make sure you use room safe for valuables as they obviously have some dishonest staff. This was... More 

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GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear Aylott817, Thank you for taking the time to post your feedback on Trip Advisor after your recent stay. I was sorry to hear that your phone charger has not been found after you checked out from the hotel. We have a procedure for recording and storing all lost property, and having checked our records, no phone chargers have been... More 

Cheshire, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at Hilton in Leceister on buisness, when I arrived I asked if there was wi fi in the rooms, I was told it was £15, as I was staying for 5 nights I was about to purchase, to find it was £15 per night. The rooms are very good with a desk and business area to work from,... More 

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GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear Joyful1912, Thank you for taking the time to post your feedback on Trip Advisor after your recent stay. We are grateful for your feedback on our Wi-fi provision and have noted your comments to include in our next review of our wi-fi provision and associated cost. I hope we will have the opportunity to welcome you back to our... More 

Llangadog, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed for a week during which the staff were very helpful. The room and hotel communal areas were pleasantly decorated, clean and tidy. Its a few miles outside the city centre. Its near good roads; but the access to the hotel is complicated and not well enough sign-posted.

Review collected in partnership with Hilton Hotels & Resorts

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GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear DME996, Thank you for taking the time to post your feedback on Trip Advisor after your recent stay. It was great to hear that you enjoyed your stay with us. We are currently in negotiation with our local authority to increase our directional signs therefore simplifying the process to reach us. Thank you again for your feedback. Yours sincerely... More 

Darlington, United Kingdom
Senior Contributor
49 reviews 49 reviews
29 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Check in via the online system, had an early check in with the room I requested. Staff couldn't have been any more helpful, ordered me a taxi to go Wellford Road. Breakfast was self service and was one of the best buffets I have had. Poached eggs were top notch.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear Alantd60 Thank you for posting your feedback on Trip Advisor after your recent stay. It is great to hear that you enjoyed your stay with us, especially our Hilton Breakfast. I hope we will have the opportunity to welcome you back to our hotel in the future. Yours sincerely John Dixon General Manager More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Great hotel to stay at, just accross from Fosse Park shopping centre and also just off the M1 Motorway. Arrived late evening and discovered that mine was the last room unoccupied but they had still kept a room with a rollaway bed for our grandson

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear Eddie O, Thank you for taking the time to post your feedback on Trip Advisor after your recent stay. It is great to hear that you enjoyed your stay. I hope we will have the opportunity to welcome you back to our hotel in the future. Yours sincerely John Dixon General Manager More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've stayed in this Hotel in 21st of Jan 2015. The location is ok (not in the city center and you need to go there by car/taxi). The hotel is old (you need to walk and walk to arrive to your room). Once I am a Gold Member I've been upgraded to a suite room with some amenities but even... More 

Was this review helpful? Yes
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear Manuelmonterroso, Thank you for taking the time to post your feedback on Trip Advisor after your recent stay. I was sorry to hear that your stay did not meet your expectations on this occasion and apologise for the service shortfall. Your feedback has been shared with the team so that we may learn from your experience. Thank you again... More 

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