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Hilton Leicester

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21 Junction Approach, Leicester LE19 1WQ, England
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1 room 1 guest
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Hilton Leicester
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862 Reviews from our TripAdvisor Community

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Traveler rating
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    325
    174
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250
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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English first
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    (862)
  • Mar-May only
    (200)
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    (289)
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    (203)
  • Dec-Feb only
    (170)
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Huddersfield, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We enjoyed three nights at the family friendly hotel. We had two young children and staff for checking in to checking out made our stay comfortable and enjoyable. We visited three stay, play and explore venues and the hotel was a good centre base for travel. Breakfast staff were brilliant especially chef Syed who really made a real effort which... More 

Was this review helpful? Yes
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear sultanandfamily, Thank you for sharing your experience on trip advisor. It is wonderful that you and your family were welcomed to the hotel and then shown excellent customer care throughout your stay. Your kind comments regarding our breakfast chef, have been shared with him and will be recognised through our internal recognition programme. I hope we will see you... More 

Manchester, United Kingdom
3 of 5 stars Reviewed 2 days ago NEW

Luxery brand but you wouldn't always notice this. The decor looks tired and parts of the hotel feel neglected and over used. There used to be these amazing apple and cinnamen breakfast muffins - but sadly these have gone and i'm not sure the breakfast is worth the £16.00 you pay. Room service menu could do with a refresh Great... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear Graeme T, Thank you for posting your feedback on Trip advisor after your recent stay. I was sorry to hear that your expectation were not fully met on this occasion and especially the decision to replace the apple and cinnamon muffins with the new Nuttella flavour. Your comments have been passed on to our Head Chef to include in... More 

Leicester, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We booked the hotel for our ceremony and accommodation for us and guests, the staff were excellent and very attentive, the rooms were clean and good quality and the food was also good. Really impressed with the attitude towards us as newlyweds and the kindness the staff showed us during our stay

Was this review helpful? Yes
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear Paul C, Thank you for sharing your experience after your recent stay. It is wonderful that our team were able to make your day special and memorable to you and your wife. We wish you many years of happiness together and hope to see you back at hotel in the future. Kind Regards John Dixon General Manager More 

London, United Kingdom
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Have stayed at this hotel for a number of years when visiting family in Leicester as its well placed close to the M1 and M69 motorway plus also on the ring road in Leicester allowing you to get to any place within Leicester with ease. Beyond the location, the hotel has very helpful staff who will accommodate your requests as... More 

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GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear Dignant V, Thank you for taking the time to share your experience on Trip Advisor after your recent stay. We are grateful for your feedback, and apologise for your disappointment regarding our bed and sofa bed. Your feedback has been shared with our head housekeeper for further review and solution. I hope this did not detract from your overall... More 

Oxfordshire, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We booked a two night stay while visiting Leicester for the weekend. The hotel's excellent location, immediately off the M1, was superb. On arrival the hotel was fairly busy with a large conference going on but the reception staff saw to us promptly. I wasn't overly impressed at having to pay £5 per night to park in the hotel's car... More 

Was this review helpful? Yes
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear MathandAndy, Thank you for taking the time to share your recent experience on Trip Advisor after your recent stay. I was sorry to hear that your expectations were not fully met on this occasion. Your feedback has been shared with the relevant managers for review and so that we all may learn from your experience. I hope we will... More 

Birmingham
Level Contributor
210 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

There was no air conditioning in the bedroom, and as it was a hot evening, we had to sit by door in main reception to get s breeze. Buffet breakfast wasn't very warm, and we had to wait for hot plates, as they ran out. Staff at reception didn't give us wifi code when we checked in, and didn't tell... More 

Was this review helpful? Yes
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear TravellingSolo_11, Thank you for taking the time to share your feedback on Trip Advisor after your recent stay. I was so sorry that your expectations were not met on this occasion and apologise for the upset this has caused. Your feedback has been conveyed to the relevant managers so we may learn from your experience. Thank you again for... More 

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London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

A typical motorway conference hotel with charming staff but really poor bedrooms. Simple things like poor and expensive WiFi no water in the rooms and the squeakiest bed springs I have slept on in years left me tired and irritated at the end of the stay. I would however commend the restaurant staff for being helpful and charming. Very disappointing... More 

Was this review helpful? Yes
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear Debbie T Thank you for your comments after your recent stay. I was sorry to hear that your expectations were not fully met on this occasion and apologise for the disappointment this caused. Your feedback has been conveyed to the relevant departments for immediate review and resolution. I hope we will have the opportunity to welcome you back to... More 

Epworth, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel for one night in the summer holidays after a day trip to the National Space Centre. I booked a family deluxe room for me and my two children, and a double deluxe room for my parents. Both rooms were very big and comfortable. The bathrooms were a bit dated but clean. Deluxe rooms = free... More 

Was this review helpful? Yes
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear AlisonEpworth, Thank you for sharing your experience on Trip Advisor after your recent stay. It is great to hear that you and your family enjoyed their stay with ourselves and I hope we will see you again in the future. Thank you again for your feedback. Kind Regards John Dixon General Manager More 

Forres, United Kingdom
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Had been put up here for a conference so not paid for personnally. An awful loy of waste in these chain hotels, from using soap only twice & a new bar next day - as was shampoo, conditioner & towels. Hall lights blazing all night & light seepage through doors, noisy people till midnight then showers & tv's going on... More 

Was this review helpful? Yes
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear 953ger, Thank you for posting your feedback on trip Advisor after your recent stay. We are grateful for your feedback and have shared your concerns to unnecessary waste with our Head housekeeper to review our current practice. Likewise feedback from your evening meal has been shared with our Food and Beverage Manager for review and discussion with their team.... More 

Birmingham, United Kingdom
Level Contributor
145 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 1 week ago

A convenient hotel next to the M1 an near Leicester city Surprised that no complimentary water or fridge in the room Beat my usual complaint with 15 3 pin sockets in the room? The pool jaccuzzi sauna and steam room with gym are well placed and equppied and open 24 hrs which is unusual and also free for hotel guests... More 

Was this review helpful? Yes
GM_HiltonLeicester, General Manager at Hilton Leicester, responded to this review

Dear witsend18, Thank you for sharing your experience after your recent stay with ourselves. Your feedback has been noted and will be discussed when we next review our amenities. I hope we will see you again in the future. Yours sincerely John Dixon General Manager. More 

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