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The New Promenade Hotel

229 Central Promenade, Blackpool FY1 5DL, England
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254 Reviews from our TripAdvisor Community

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Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 2, 2015 via mobile

We have stayed in this hotel a few times and can never fault it..ideal location. Clean and tidy..Raouf and his staff r so friendly and offer excellent value for money. We will b returning in March and June

Helpful?
1 Thank Craig G
1 review
5 of 5 stars Reviewed November 29, 2015 via mobile

Very welcoming , great company , would definitely come again , was great with the children and went out of his way to please us , couldn't ask for a better host , can't wait to return , definitely worth every penny , great value for money and scrummy breakfast xx

Helpful?
Thank Zoe E
Stoke-on-Trent, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 27, 2015

Stayed here again for the second time this year , a great stay yet again and raoffe, Debbie and the staff I would like to say a big thank you , especially raoffe for his help with my elderly mum, nothing is ever to much trouble for these guys they are fantastic, the best, cannot wait to see you all... More 

Helpful?
Thank marie j
Barnsley, United Kingdom
1 review
1 of 5 stars Reviewed November 13, 2015

Not enjoyable at all.Customer service terrible, building under construction repairs and management are like dictators. These problems forced me to leave 1 night early. I am still awaiting a response regards the afore mentioned issues from the Hotel. Only use this Hotel if you wish to experience Prison Life. BE WARNED.Very poor.

Helpful?
Thank yorkie453
Duns
Level Contributor
3 reviews
5 of 5 stars Reviewed November 2, 2015

The hotel was getting refurbished, new balcony from last year. Went with a bus load of people and we all had a fab time at the hotel. Breakfast was great. The hotel is right over the road from the beach

Helpful?
Thank Louiseheb
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Thank you for your nice review. We are happy to note you enjoyed your stay, and also our breakfast. We do aim to ensure our guest have a nice time, and am pleased that you did. We hope to see you again soon. Kind Regards Raouf Elnaggar More 

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 1, 2015

Hands on staff from manager Raoulf to the girls who seem to be in all areas and jobs, rooms are what u expect , they are there for sleeping in , I had bus load and everyone enjoyed themselves ,brilliant location also

Helpful?
Thank followfollow1
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Thank you for your review. We are happy you and your group enjoyed your stay, and that you found that our Hotel is in a good location for all amenities. We are planing to upgrade all rooms in January 2016. We hope to see you again soon. Kind Regards Raouf Elnaggar More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 1, 2015 via mobile

On way home after our 2nd visit to the hotel, fantastic friendly staff who make you feel very welcome, some lovely changes from last year including a new balcony which is a great addition and the bar area has been newly upgraded, situated on the seafront with great access to the prom, beach and just across the road from the... More 

Helpful?
Thank herbie1478
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Thank you for your kind review. We are pleased you enjoyed your stay, and that you enjoyed our new refurbishments. We are still undergoing more refurbishments, and hope you will enjoy these also on your return. We will be happy to see you again soon. kind Regards Raouf Elnaggar More 

1 review
5 of 5 stars Reviewed October 31, 2015 via mobile

Just got back from a lovely weeks holiday at the new promenade hotel. The hotel owner, Wael, always makes us feel welcome and his staff, Debbie and her daughter Beth makes the hotel feel like home away from home.

Helpful?
Thank Grumpycow74
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Thank you for your kind review. Myself, Debbie and Bethany were delighted you enjoyed your stay with us. We are always pleased when guests have a good time, and are pleased to note you found your stay was just that. We will be happy to see you again soon. Kind Regards Raouf Elnaggar More 

Leeds
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 stars Reviewed October 30, 2015 via mobile

Found online as usual place we stay was fully booked- looked at website all looked promising - booking process quick and efficient ..... Then we arrived and oh my days scruffy exterior but thought hey ho they renovating outside so should be fine inside judging by pics on website. How wrong firstly trying to get pushchair up steps into establishment... More 

Helpful?
Thank jillib4
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Thank you for your review. I am sorry to read that you felt you had problems at the Hotel. I am aware that there was a discrepancy with your accommodation, but it was rectified swiftly for you. I must also apologise as I did not see you struggling into the Hotel, as unfortunately I was very busy with administrations, and... More 

1 review
5 of 5 stars Reviewed October 29, 2015 via mobile

Chose this place after reading reviews on here. Glad we did. Great room (sea view), great service and lovely staff. The boss guy was dead sound. Sociable but not in your face. Bethany and Debbie were brilliant. Breakfast was spot on. They even catered for me with my lactose free milk. They also went the extra mile by helping us... More 

Helpful?
Thank Hardyschardy
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Thank you for your kind review. We are always pleased when guests have enjoyed their stay with us. We do try to ensure our guests are fully catered for. We hope to see you again soon. Kind Regards Raouf Elnaggar More 

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