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The New Promenade Hotel

3.0 of 5 229 Central Promenade, Blackpool FY1 5DL, England
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The New Promenade Hotel
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The New Promenade Hotel
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192 reviews from our community

Traveler rating
    80
    47
    13
    12
    40
See reviews for
58
43
6
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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    (192)
  • Mar-May only
    (25)
  • Jun-Aug only
    (74)
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    (74)
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    (19)
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Glasgow, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed at hotel for New Year, 5th time staying at hotel and it has always been great. New manager Raouf was very accommodating as were all the staff, really friendly atmosphere in the hotel. Food was superb, both breakfast and evening meals. Looking forward to returning to the hotel again this year.

Was this review helpful? Yes 1
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Thank you for your review of our Hotel. I am delighted that you enjoyed your stay with us. My staff and myself do aim to help our guests enjoy their stay with us. As we are now in the process of our refurbishment, we would b pleased to see you again this year to enjoy our new facilities. My staff... More 

Glasgow, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Bus party from glasgow 21. Of us had a great time at New Year 5 th time at this hotel and will defo be back next year ,especially with the new manager Raouf and all his staff as the hospitality was 2nd to none,food excellent all round atmosphere fantastic counting down the days until we return.

Was this review helpful? Yes 4
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Thank you for your kind review. I am pleased you enjoyed your stay with us .It is our policy to ensure our guests enjoy their stay with us, and I am pleased that you found the food and hospitality to be of a good standard. We are now in the process of refurbishing the Hotel, and would be delighted to... More 

Daventry, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 15, 2014

Walked into The New Promenade Hotel, Was made to feel at home. Me and My Friend Walked in and they was welcoming and gave us a good deal on the room for a few nights, We was quite picky and couldn't really make up our mind on weather we was staying here one night or more, They was totally accommodating.... More 

Was this review helpful? Yes 3
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Thank you for your nice review. I am pleased you enjoyed your stay with us, and found us very accommodating. We are now in the process of refurbishing the Hotel, and would be delighted to see you again this year. My staff and myself would like to wish you a Happy New Year. More 

1 review
1 of 5 stars Reviewed December 8, 2014 via mobile

well I'm glad I had only come away for a weekend for dance as we didn't need to spend much time there as we were at the Blackpool tower dancing from 9 in the morning til early hrs so it was just somewhere to lay our heads if I'd booked a family holiday I would of been gutted to be... More 

Was this review helpful? Yes
Raouf E, General Manager at The New Promenade Hotel, responded to this review

I am sorry to hear you did not enjoy your stay with us. as u were aware, we are renovating the hotel, so was therefore surprised you felt we were unaccommodating as, at no extra cost to you, we upgraded you to a family room. Also I was surprised that you were not happy regarding breakfast, as you paid reduced... More 

1 review
5 of 5 stars Reviewed November 5, 2014 via mobile

New owner was very polite and accommodating Refurbishment in progress but will always book a room if available. Nothing was too much trouble.right on sea front. The full English breakfast was good.tea and coffee facilities in room brill.

Was this review helpful? Yes
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Thank you for your kind review of our Hotel. I am pleased you enjoyed your stay and our facilities. We hope to see you again to enjoy our refurbishments, which are now in progress. Regards Raouf Elnaggar More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 3, 2014

My first private bus trip to Blackpool , everyone who got off the bus asked about going back next year , cannot praise Raouf and Hayley and the rest of the staff , so friendly , my mother in law summed it up when she said the place just had that calm and nice feeling when.you were inside , look... More 

Was this review helpful? Yes
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Thank you for your nice review. We are delighted that you chose our Hotel, and that you enjoyed your stay with us. We always aim to ensure our guests find us warm and welcoming. and am pleased you found that with us. we hope to see you again soon. Regards Raouf Elnaggar More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2014 via mobile

Had 2 nites here great location for lights. rooms are been modernised after the season but all clean white bedding,tea/coffee facilities, shower and tv what more do you want if you want 5 star go and pay for it!!!!! They were very pleasant and couldn't do enough and breakfast. We will stay again. Pool table and bar was clean and... More 

Was this review helpful? Yes 1
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Thank you for your nice review. We always strive to ensure our guests have a pleasurable stay at our Hotel. It is our policy to help guests enjoy their time here, and I am happy you experienced this. We hope to see you again very soon. Regards Raouf Elnaggar More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 26, 2014

Fantastic value for money considering this hotel is in the middle of all attractions. Friendly staff and brilliant management. Housekeeping come round everyday to make sure all your tea making facilities are replenished and all your towels are replaced if used. You couldn't ask for a better breakfast both continental and full English always plenty to choose from the staff... More 

Was this review helpful? Yes
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Thank you very much for your review. It is always nice for my staff and myself to know that our guests have enjoyed their stay at the Hotel. We do aim to ensure that all facilities at the hotel are to a high standard, and are pleased that you found this. We would be delighted to see you again soon.... More 

Conwy N Wales
Contributor
14 reviews 14 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 20, 2014

We stayed at this hotel for the weekend fri to sun there where 39 on the coach I don't know why people are knocking this hotel we have been going to Blackpool for years and this hotel is one of the cleanest hotels we have stayed in yes the rooms are small but you only need a place to get... More 

Was this review helpful? Yes 1
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Dear Tony, Thank you for your nice review of the Hotel, and we are pleased you enjoyed your stay with us. It is our aim to ensure all our guests have a nice time, and pleased u felt that nothing is too much trouble for myself or my staff. We are also delighted you enjoyed the food on offer. We... More 

Herefordshire, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 9, 2014

This is the third that we have stayed at The New Promenade Hotel...and each time we have been in the past we have been very impressed with it...this time was no exception to that, even though this is the third time that there has been a change of ownership of the Hotel. Raouf, the Manager, was extremely helpful and friendly... More 

Was this review helpful? Yes 2
Raouf E, General Manager at The New Promenade Hotel, responded to this review

Thank you for your nice review, it has been gratefully appreciated. I am delighted to hear that once again you enjoyed your stay with us. it is our policy to help guests enjoy their stay with us, and am glad you found that, and also that you found us helpful and friendly. I will be delighted to welcome you both... More 

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Additional Information about The New Promenade Hotel

Address: 229 Central Promenade, Blackpool FY1 5DL, England
Location: United Kingdom > England > Lancashire > Blackpool
Price Range (Based on Average Rates): $
Hotel Class:3 star — The New Promenade Hotel 3*
Number of rooms: 30
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