I booked with booking.com for two nights 29/10/09 30/10/09 with my wife and disbaled daughter. The information intimated that on site parking was usually ok, however on my arrival I was unable to park and the advice offred inadequate, in addition my complaint was dismissed and the owners appeared patronising and uniterested in me. After a lengthy and at times... more

We recently stayed at the hotel; the staff was friendly and welcoming, and the location is superb. Unfortunately, the facilities are a bit dated. We stayed in a room directly above the kitchen; the the smell of toast would drift upstairs every now and then. The receptionist also came by asking us to mop up our bathroom floor, since the... more

I am saddened to see so many bad reviews from people who cancelled their holiday - surely you realise if you have to cancel, however unfortunate the situation is, then you forfeit the monies paid - that is why people take insurance out against things like that happening. We stayed at the Kensington last New Year - the celebrations were... more

Just returned from a stay at the Kensington Hotel and had a great time there. Staff are friendly, food is good and the entertainment was good. The room we stayed in was a bit dated but only needed it to sleep in and in it was very clean. If we plan on going to Blackpool next year would definitely book... more

I once had an occasion to book at the kensington, along with a aparty of others, mainly for the function room.... but sadly throught circumstances beyond my control i did have to cancel and yes it does clearly state..NO REFUNDS. But when people do ring the hotel and give an explanation to the owner, you are met with a very... more

First time we have stayed at the Kensignton,its idealy located,hotel facilites are good,excellent meals,owners and staff very friendly,hotel entertainment good, we would stay again more

I recently searched a Hotels in Blackpool site and came across the Kensington, it reminded me of my last booking in March this year ... Having stayed there on numerous occasions for large parties the function room was the main reason for our stay, everything else was adequate for our needs. However, with regret, I had to cancel my booking,... more

Recently had the misfortune to book into this hotel for 2 nights, unfortunetly had to cancel due to unforseen circumstances. I paid upfront for a twin room £130 gave approximatley 4 weeks notice of cancellation and was only reimburssed £24. When queried I was told I had been charged for meals & service." In my opinion this stinks" or the... more

If you use this hotel never book direct and if you cancel you will only get a small very small part back even if you cancel 4 weeks in advance.....nice hotel food could be better owners need replacing...should take a course in customer management.... more