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Hotel class 1.5 of 5
285 - 287 South Promenade, Blackpool FY1 6AJ, England
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Reviews you can trust

60% Recommend
3.0 of 5 stars 23 reviews
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[ Date ] [ Rating ]
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1 of 5 stars
Alan010   1 contribution
Merseyside
Oct 30, 2009 | Trip type: Family

I booked with booking.com for two nights 29/10/09 30/10/09 with my wife and disbaled daughter. The information intimated that on site parking was usually ok, however on my arrival I was unable to park and the advice offred inadequate, in addition my complaint was dismissed and the owners appeared patronising and uniterested in me. After a lengthy and at times... more

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3 of 5 stars
map_maestro   3 contributions
summertown
Oct 29, 2009 | Trip type: Family

We recently stayed at the hotel; the staff was friendly and welcoming, and the location is superb. Unfortunately, the facilities are a bit dated. We stayed in a room directly above the kitchen; the the smell of toast would drift upstairs every now and then. The receptionist also came by asking us to mop up our bathroom floor, since the... more

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5 of 5 stars
Akey   4 contributions
Hertfordshire, England
Sep 24, 2009 | Trip type: Couples

I am saddened to see so many bad reviews from people who cancelled their holiday - surely you realise if you have to cancel, however unfortunate the situation is, then you forfeit the monies paid - that is why people take insurance out against things like that happening. We stayed at the Kensington last New Year - the celebrations were... more

Great Hotel
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4 of 5 stars
LeeGilly   3 contributions
Scotland
Sep 7, 2009 | Trip type: Family

Just returned from a stay at the Kensington Hotel and had a great time there. Staff are friendly, food is good and the entertainment was good. The room we stayed in was a bit dated but only needed it to sleep in and in it was very clean. If we plan on going to Blackpool next year would definitely book... more

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1 of 5 stars
cheekygitlol   2 contributions
cheekygitlol
Aug 24, 2009 | Trip type: Couples

I once had an occasion to book at the kensington, along with a aparty of others, mainly for the function room.... but sadly throught circumstances beyond my control i did have to cancel and yes it does clearly state..NO REFUNDS. But when people do ring the hotel and give an explanation to the owner, you are met with a very... more

Ideal Hotel
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5 of 5 stars
Cop729   1 contribution
Scotland
Aug 22, 2009 | Trip type: Friends getaway

First time we have stayed at the Kensignton,its idealy located,hotel facilites are good,excellent meals,owners and staff very friendly,hotel entertainment good, we would stay again more

Management response from
kensingtonhotellancs, Manager

Management and staff thank you very much for your comments. We are glad you enjoyed your stay, and hope to see you again soon.

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2 of 5 stars
lalsargeant   1 contribution
Crysta1
Jul 7, 2009 | Trip type: Friends getaway

I recently searched a Hotels in Blackpool site and came across the Kensington, it reminded me of my last booking in March this year ... Having stayed there on numerous occasions for large parties the function room was the main reason for our stay, everything else was adequate for our needs. However, with regret, I had to cancel my booking,... more

Management response from
kensingtonhotellancs, Manager

Firstly, I would like to respectfully correct the reviewer on the date of the cancelled booking in question, as the cancellation was actually in May and not March. Regarding your non-refund, it clearly states on the back of our receipts, and in other forms of our literature, that customers who cancel are not entitled to a full refund in lieu...

Avoid
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1 of 5 stars
auds60   1 contribution
lancashire
May 18, 2009 | Trip type: Friends getaway

Recently had the misfortune to book into this hotel for 2 nights, unfortunetly had to cancel due to unforseen circumstances. I paid upfront for a twin room £130 gave approximatley 4 weeks notice of cancellation and was only reimburssed £24. When queried I was told I had been charged for meals & service." In my opinion this stinks" or the... more

Management response from
kensingtonhotellancs, Manager

I would like to respectfully remind the reviewer that as it states on our literature, as well as on the back of the receipt which they would have received, we are not liable to give a refund in the event of a cancellation, this is in lieu of business that we have turned away. This is a policy that is...

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1 of 5 stars
cooperman47   1 contribution
Warrington
May 15, 2009 | Trip type: Couples

If you use this hotel never book direct and if you cancel you will only get a small very small part back even if you cancel 4 weeks in advance.....nice hotel food could be better owners need replacing...should take a course in customer management.... more

Management response from
kensingtonhotellancs, Manager

Firstly, I would like to respectfully correct the reviewer on the date of the cancelled booking in question, as the cancellation was actually in May and not March. Regarding your non-refund, it clearly states on the back of our receipts, and in other forms of our literature, that customers who cancel are not entitled to a full refund in lieu...

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4 of 5 stars
kilipo2001   1 contribution
newcastle under lyme
Mar 26, 2009 | Trip type: Couples

We just stayed afew days, but we were made so very welcome by our hosts for our stay Paul + Tony and the rest of the staff. Our room was very clean airy and comfortable, the food was really tasty, hot and of plenty. Paul knows what guests need and goes out of his way to provide it. more

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Travelers Who Viewed This Property Also Viewed
Location: Blackpool, Lancashire
Price not available
Location: Blackpool, Lancashire
$130*
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Kensington Hotel Address

285 - 287 South Promenade, Blackpool FY1 6AJ, England