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Hacketts York House Hotel

14 - 20 Queen's Promenade, Blackpool FY2 9SQ, England
Hotel amenities
1 room 1 adult
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Hacketts York House Hotel
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427 Reviews from our TripAdvisor Community

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Ilminster, United Kingdom
Level Contributor
118 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Our family visit to this hotel on the Blackpool Northshore Seafront was very satisfactory. The hotel is clean and tidy and staff are most helpful. This is a good value hotel and suitable for anyone on a budget. Don't expect anything very special in food or accommodation.

Helpful?
Thank Richard B
HackettsHotel, Public Relations Manager at Hacketts York House Hotel, responded to this review

Dear Customer, Many thanks for taking the time to review our business on Trip Advisor. We are delighted that you enjoyed your visit to our hotel as you would see we are in the process of fully renovating the hotel and as such we have recruited a new team of chefs who will be improving the food menu. We do... More 

Leeds, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago via mobile

A strange story. We we're moved to this hotel at 2am as the room in our other hotel had a leak. I honestly cannot fault the room, we were in the newly refurbished part and it was spot on. Very clean with a comfortable bed it was lovely and warm too. So as we went to leave the hotel we... More 

Helpful?
Thank Katie W
HackettsHotel, Public Relations Manager at Hacketts York House Hotel, responded to this review

Dear Customer, I think it is only fair to allow other readers the chance to read what actually happened with this booking. Around 00.17 on Sunday morning a booking was placed via Booking.com by a Mr Adam Hodgson reserving a twin room priced at £21.50 per person. Mr Hodgson arrived at our hotel at approx 01.00 to get the key... More 

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Burnley, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Its been a few years since I stayed at Hacketts, the hotel was getting run down the owners did not seem to care. My Son and myself were going to a concert at the winter gardens so we thought okay just for one night it will do. Well what a change they have new owners and they are upgrading bit... More 

Helpful?
Thank GeorgeandLizzie98
HackettsHotel, Public Relations Manager at Hacketts York House Hotel, responded to this review

Dear Customer, Many thanks for taking the time to review our business on Trip Advisor. The hotel has recently been bought over (October 2015) and we are in the process of full refurbishment. We have decided to remain open during most of the work so that we would not inconvenience our regular clients who have already booked. We will be... More 

York, United Kingdom
2 reviews
4 of 5 stars Reviewed 3 weeks ago

just had 4 nights at the hotel, very clean and tidy, all staff very very nice, great stay will be back next year, if you want better for the money, dont moan go to the hilton. all my mates had a great time to, nothing was a problem to the staff. Richard

Helpful?
Thank richard t
HackettsHotel, Public Relations Manager at Hacketts York House Hotel, responded to this review

Dear Customer, Many thanks for taking the time to review our business on Trip Advisor. The hotel has recently been bought over (October 2015) and we are in the process of full refurbishment. We have decided to remain open during most of the work so that we would not inconvenience our regular clients who have already booked. We will be... More 

Wolverhampton, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just returned from a great holiday at Hacketts York Hotel Blackpool great entertainment great food very friendly staff and very helpful . always obliging. very clean bedrooms but very basic always clean bedding and towels I think they are up grading all of the bedrooms this year it sounds very nice ... you can get a taxic or a tram... More 

Helpful?
Thank Holly399
HackettsHotel, Public Relations Manager at Hacketts York House Hotel, responded to this review

Dear Customer, Many thanks for taking the time to review our business on Trip Advisor. I am delighted you enjoyed your visit. The hotel has recently been bought over (October 2015) and we are in the process of full refurbishment. We have decided to remain open during most of the work so that we would not inconvenience our regular clients... More 

Rochdale, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a three day break between Christmas and new year in the recently refurbished part, the accommodation being all new was excellent. The food was good as was the service also the entertainment over the three days was excellent. The only downside for me being a coeliac, was my option of food being very limited. The way they handled... More 

Helpful?
Thank johnJ2278JE
HackettsHotel, Public Relations Manager at Hacketts York House Hotel, responded to this review

Dear Customer, Many thanks for taking the time to review our business on Trip Advisor. We are delighted that you enjoyed your visit to our hotel, the food and the service our staff delivered to you. We do hope that you will stay with us again during the 2016 season and be able to enjoy the benefits of our full... More 

Manchester, United Kingdom
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
1 of 5 stars Reviewed December 29, 2015

what can I say been going to this hotel for 3 years allways been great just bucked a twixmas break aaa not a party hat not a cracker in sight all the staff av left new owners taken over joke they are spending money on it but they av got no soul towards people spoke to at least 30 people... More 

Helpful?
2 Thank michael k
HackettsHotel, Public Relations Manager at Hacketts York House Hotel, responded to this review

Dear customer, Many thanks for taking the time to review our business on Trip Advisor. I am very sorry to read your review you published about your "Twixmas" Break. You are quite right about the new owners and I feel I need to respond just so that anyone else reading this can understand our perspective on this. During the "Twixmas"... More 

Birmingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 15, 2015

I booked a family room through a booking website, originally for 2 adults & 2 children, myself, youngest daughter, Niece and her daughter. Only to need to change to 3 adults as my older daughter was coming ( a little break from university), I phoned direct to the hotel explained the situation and asked if there was any chance of... More 

Helpful?
1 Thank bluecocks
HackettsHotel, Public Relations Manager at Hacketts York House Hotel, responded to this review

Dear Customer, Many thanks for taking the time to review our business on Trip Advisor. We are delighted that you enjoyed your visit to our hotel, the food and the service our staff delivered to you. We do hope that you will stay with us again during the 2016 season and be able to enjoy the benefits of our full... More 

Liverpool, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed December 2, 2015

windows falling out bed noisey floor boards loose and squeaky gap all the way down bedroom door could see the light on the landing wind whistling through door all night advertised wi.fi had none booked for two nights only stayed one night had enough

Helpful?
4 Thank stanley w
HackettsHotel, Public Relations Manager at Hacketts York House Hotel, responded to this review

Dear Customer, Many thanks for taking the time to review our business on Trip Advisor. The hotel has recently been bought over (October 2015) and we are in the process of full refurbishment. We have decided to remain open during most of the work so that we would not inconvenience our regular clients who have already booked. We will be... More 

Sheffield, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed November 29, 2015 via mobile

Stayed for 2 nights booked with coach company. Was a bit worried after reading reviews but had a very enjoyable weekend. The room was obviously one of the recently refurbished rooms and was clean and modern in decor. Very comfy bed plenty of hot water for a shower and the housekeeper came round to tidy the room etc on the... More 

Helpful?
Thank natstocks
HackettsHotel, Public Relations Manager at Hacketts York House Hotel, responded to this review

Dear Customer, Many thanks for taking the time to review our business on Trip Advisor. I am delighted that in general you enjoyed your stay and the food. We have now recruited a wonderful chef and the food menu is currently being revised so there will be many more choices for you on your next visit. The hotel has recently... More 

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