my partner and i stayed at the grand metropole for one night, we arriveda couple of hours early to book in and were told we couldnt have a key to the room but the receptionist gave us a card which on our return we could exchange for the key, so after a couple of hours milling round blackpool in the... more

we went back to see what had been done , after paying £172 for two for 2 nights i was exspecting a bit more,room was clean but had only been painted no looroll holder in bathroom no shaver socket anywere my shaver was flat had no way of shaveing food was good until second morning breakfast the only thing that... more

Having stayed at this Hotel several times before, expectations were high as the multi million pound refurbishment was underway last time we stayed some 2 years ago. However,having just returned from a 4 night Easter Break, I would never go back or recommend this Hotel to anyone. Rude ignorant staff, dirty rooms, tasteless food and rubbish entertainment. Bar staff who... more

We went to stay at this hotel on the 7th of april for 3 nights our bathroom was never cleaned and if you wanted a loo role you had to go to reception for one the cleaner makes the bed without even moving the pillows we had to leave our dirty towels on the bed just to give them a... more

We booked a 4 night stay in the NORBRECK CASTLE hotel- one of the 'partner' hotels. Because of an Elvis convention, we were forcefully put into this hotel. I have stayed at the Norbreck before any really enjoyed it, which is why we booked to go to this hotel, and were very disappointed for the 'like for like' we had... more

We stayed for one night only, £78 for 2 adults and 2 Children Dinner Bed and Breakfast. We arrived in Blackpool just before 12 noon, ringing the hotel to ask if we would be able to park on the car park, we were told this was fine take a ticket and just get it validated whenever we were ready to... more

me and my wife and 2 children stayed at the hotel as a get away for the weekend treat. i had read so many negative reviews.we arrived quite late 4.30pm so no queueing for us ,the receptionist was very helpful.our room was very nice and it had about 10 channels on the tv.we were situated at the nightclub/street side,it was... more

By far the worst hotel experience all the staff from bar to Gm where appauling even after complaining to head office it was apparent this is a company that disregards its guest, all aspects of the stay from mouldy food, refused clean linen, bar closing early, lifts broke dirty standards rude staff ! more

We booked two double rooms via the internet. I received a confirmation email with two reference numbers which I was instructed to keep as there would be no further communication from them. Fair enough! We wanted only one night stay and I selected this hotel as according to their website it met our criteria of a good evening meal followed... more