What a depressing hotel. On arrival the receptionist had the personality of an ant. There was no eye contact, no smile or please and thank you. She was sullen and miserable and a poor indicator of what was to come! We paid extra for a seaview which was lovely, the room was slightly dated and smelled of stale tobacco as... More

Rather tired place that is well past it's prime, although the staff try hard to make your stay bearable, it remains an uphill battle. Parking is extremely limited and to park elsewhere means a long walk or bus-ride of about a mile. Even disabled parking is far away.

My husband and i booked an over night stay at the Grand Metropole Backpool for our Wedding Aniversary on sunday 20th May. We have stayed at the Norbreck Caste Hotel Blackpool a few times and also stayed at the Grand Burstin Hotel Folkestone, all Britania Hotels, weve had very good breaks at these Hotels and 1 bad experience at the... More

We recently stayed for a weekend and had a fantastic time. We arrived on the friday and the room we were given was spacious and very clean including the en suite bathroom. We had booked bed, breakfast and evening meal and we enjoyed every meal, were we were given ample choices. We were made to feel very welcome by the... More

After booking this hotel as a late deal and a short trip away for the weekend, i must say the prices you pay you would have expected a lot more. we wasnt allowed to check in until 3pm, when we finally did check in the reception staff which served us was rude and impolite looked as though she couldnt of... More

My wife & myself are regular visitors to 'The Las Vegas of the North' - we have stayed at numerous hotels and, in truth, had previously avoided The Grand Metropole because of the volume of negative reviews on this site. Having now 'taken the plunge', we thought it would be helpful to give a more objective, unbiased opinion of the... More

We stayed overnight on a wine and dine offer the hotel was clean and tidy and all the staff were very helpful and friendly.The food was excellent there was something for everyone our room was comfortable with a telly and tea and coffee facilities,we think it was very good value £50-00 per room and that includes a bottle of wine... More

The pictures we saw on the net was good BUT something the pictures didn't show was the pathetic and appalling service. Firstly, the staff treat you as though you have gone there to ruin their day and act so. Ours was a triple room and they hadnt bothered to check the no. of towels and toiletries were apt and when... More

Just got back from spending a wonderful 5 night break with dinner bed and breakfast with sea view room and would like to tell anyone to go for this hotel.The location,food, room and general service is a credit to all concerned and having stayed at many Britannia hotels over the years could not recommend this hotel more highly it was... More