The hotel has just changed hands and rumours about the future are rife. One thing is certain the new owners have put up the bar prices and seem to have lost a chef as the food was very disappointing. More

Poor quality food, restaurant staff un-pleasant. very tired rooms, toilet smells through some corridors. Manager un-available when needed. Bread buns removed from your table will be recycled for the next customer! Food is not cooked to order as once your order was placed it was on your table within a minute or so. Upon complaining at reception, I was told... More

7 of us booked for a meal, starter of mandarin and kiwi cocktail was dried up, chicken dish was awful, cheese was dried up because it had been exposed to the air too long, chocolate pudding was cold, head waiters attitude was appualing and he thought it was o/k to scrape plates behind you as you sat at the table,... More

The rooms were dirty and unkept but my main gripe is the staff, especially the manager Alex. I had a complaint on the first night about the way a member of staff spoke to me and I went to Alex to complain. It seemed to me that he wasn't interested in listening to me and because I have a sensory... More

I had 2 young children with me and was disgusted at the state of the room we had to stay in! this hotel has very unfriendly staff also the food I wouldn't give to a dog I don't know how the place is still open. I also emailed the manager when I got home with my complaint and got nothing... More

The hotel was not our choice as it was an organised event to celebrate an Aunt and Uncles Golden Wedding. Very good location situated between the Pleasure Beach and the Tower with an easy walk to both. We found the rooms to be somewhat dated and in need of refurbishment and we believe it is just under new management who... More

stayed here in January - excellent location - right on the promenade at the South Pier very clean, rooms are a bit dated with the 1970s decor however cant complain if it's clean enough! staff are polite and friendly there is a clean pool area with sauna the bars provide good evening entertainment best thing: good english breakfast in the... More

I had stayed in the Queens a couple of times before. It is in a convenient location, near to the South Pier and Pleasure Beach. The room was clean, breakfast good. Enjoyed the swimming pool. All needs updating, very 70's. Would stay there again. A tad too expensive at £80 per room per night. The heating pipes kept knocking in... More

Just got back from Blackpool.Did not stay at the Queens but met friends who did,Went in the Theatre Bar as usual for the Rock@Roll,very good as usual.However,the theatre bar is a shadow of what it was now the hotel is with new ownership.The acts are not of the Same Qualityon Saturday or Sunday.No Joe Wildy on Saturdays.Bar now shut Sunday... More