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The Imperial Hotel

North Promenade, Blackpool FY1 2HB, England
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The Imperial Hotel
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2,020 Reviews from our TripAdvisor Community

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Traveler rating
    710
    628
    352
    211
    119
See reviews for
500
831
50
173
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (530)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Portuguese first
  • Any
English first
  • All months
    (2020)
  • Mar-May only
    (503)
  • Jun-Aug only
    (590)
  • Sep-Nov only
    (598)
  • Dec-Feb only
    (329)
All months
Manchester, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

Have stayed in this hotel many times and every time we come to Blackpool. The hotel is beautiful on the outside and inside. The staff are always welcoming and will do there best to help you out with whatever you want. The bar is great I'd recommend the mayflower spirit cocktail. Breakfast is a must with a wide range of... More 

Was this review helpful? Yes
Coventry, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

The hotel was lovely, very traditional building, beautiful wood inside the hotel grand features and helpful friendly staff. The family made use of the swimming pool, again helpful staff. Anything we asked for they gave us, including room service which was quick and efficient. There was a play room for the little one, which she loved, could have done with... More 

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Sheffield, England, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

just come back from a long weekend break and absolutely love this hotel, so much so we have stayed there for the last couple of years. Whilst it is not a trendy hotel it is comfortable and the staff are friendly. We had a Sea view room which was lovely and romantic with a lovely view of the sea. whilst... More 

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Isle of Mull, United Kingdom
Level Contributor
87 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

One of our priorities is that a hotel needs to be dog-friendly, and this one is - so that is a tick in the box from us. Also, the staff are very friendly. The girl who served us at dinner was so cheerful she really made our day, and the staff on reception were charming. Perhaps it is the contrast... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear Louise F, Wow! What a lovely review. We are very proud of being dog friendly and I am pleased to read that your dog enjoyed the stay just as much as you. Thank you for leaving us such kind comments particular regarding my team’s friendly and cheery disposition. We do hope you will return to us soon. Kindest regards... More 

Prague, Czech Republic
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Arrived at 7.45pm to check in in a relatively old style reception. The woman on check in was very friendly and helpful (as were all the staff at the hotel). We booked a Master Sea View Suite which, on the hotel's website states the rooms have bay windows and some with four poster or sleigh beds. Some also have real... More 

Was this review helpful? Yes 4
TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear BDPW, Thank you for leaving us a review I am sorry that your room did not meet expectations on this occasion. We are due to begin refurbishment of parts of the hotel including our bedrooms later on in the year. With this in mind along with the excellent service you received, we hope that you will return to see... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Stayed for one night last week must admit not impressed in the slightest Turned up at 2pm to be advised the room wouldn't be available till 3pm very late check in considering check out is 11am While we were waiting we sat in the bar. The bar unfortunately was full of children, I personally think it would be better to... More 

Was this review helpful? Yes 2
TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear Mark R, I am sorry to read that you were disappointed with aspects of your stay here with us. We do use fresh produce from the local area for our breakfast offering and it is disappointing to read that this did not meet your expectations on this occasion. Please accept my apologies that the children disturbed your visit to... More 

wigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

On arrival no parking spaces at or around the hotel. We was allocated room 314, upon entering the room was hit by a mouldy smell, room was dark and wall was discoloured under wallpaper which was the mouldy smell. Window was broken so couldn't keep it open as catch was gone. Sink was tiny and not pristine as you'd expect,... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear Sarah H, Thank you for leaving us a review. Your feedback regarding the cleanliness and maintenance of your first room has been discussed with my housekeeping manager as this is not of our usual high standard. We do hope that you will return to us next time you are visiting Blackpool, as I am certain we will restore your... More 

England
Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 1 week ago

We love visiting the Imperial Hotel and the staff are truly amazing, so helpful and pleasant - 10/10 for service. However, every time we visit the hotel is a little shabbier and desperately needs some TLC and money spending on it. The prices paid for a room sadly do not reflect what you get either - no robes, VERY basic... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear Holibobs27, It is great to read that you continue to visit stay here with us and also that you enjoy your stay each time. The refurbishment that you have mentioned will be starting later this year. We look forward to your future return and would love to show you what has been done so far. Thank you for taking... More 

Manchester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked a room for a friends birthday and looked very nice on the pictures. On first approach the hotel looked grand yet on entering the premier room was disappointed to find very dated with shabby furniture and tatty through. In desperate need of an update. Would not book again unless refurbishment :(

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear debbie6078, I am sorry that your room did not meet expectations on this occasion. We are later this year embarking on a refurbishment programme which covers many parts of the hotel including bedrooms. I hope that with this in mind along with our excellent location that you will return to us in the future. Thank you for leaving us... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

i spent six nights here at the being of july 2015. the staff's helpfulness and knowlege made up for any small blemishes to the building?. building work was going on,but was not notceable... I would stay here again as had no problems with staff or building would stay will do full broad next time

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear Alan S, I am pleased to read that you enjoyed your stay here with us and that you would happily return to us. Thank you for leaving us such kind comments. As you have mentioned we are in the process of refurbishing parts of the hotel and I am delighted that this did not affect your stay as this... More 

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