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Hilton Blackpool Hotel


Hotel class 4.0 of 5
North Promenade, Blackpool FY1 2JQ, England
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Reviews you can trust

60% Recommend
3.5 of 5 stars 181 reviews
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By trip type
All (181)
[ Date ] [ Rating ]
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5 of 5 stars
Sunflower042   1 contribution
Manchester
Oct 31, 2009 | Trip type: Family

I have never stayed in a Hilton Hotel before, but I will again. The staff were polite and attentive, the evening entertainment was good (my daughter even joined the singer on stage). The carvery was first class as was the breakfast. Although there was a wait to be seated at breakfast. The location is good as not to near the... more

Management response from
Darren Walsh, Manager

Dear Sirs Thank you for taking the time to place such a positive review on Tripadvisor. The team and I are pleased to hear you had such a positive stay at our hotel. It is a pleasure to receive such feedback and I will be passing on your comments to all of our staff as they serve as a great...

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4 of 5 stars
candymansteve   11 contributions
nottingham
Oct 29, 2009 | Trip type: Family

first visit to this hotel for about 6 years and it was good then but imo the place has got even better . fantastic greeting at reception ,great help with our bags tothe room when wearrived at the room , twin family , we were very happy with the size , unfortunatly we were atthe back of the hotel so... more

Management response from
Darren Walsh, Manager

Dear Sirs, Thank you for taking the time to place a review on Tripadvisor. It is a pleasure to receive such positive and constructive comments. I will be sure to pass these on as they serve as a great motivator and an opportunity to improve our service. I was pleased to see your return to the hotel was as memorable...

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1 of 5 stars
PlymouthPixie45   1 contribution
plymouth
Oct 28, 2009 | Trip type: Family
1/2 found this review helpful

My family and I have not been to Blackpool for 8 years.I decided to go to celebrate my birthday, take in the lights and take my mum to see a show. The rooms were clean .The sofa bed was unsafe and very bad for anyone to try and sleep on! The first night my mum and kids wanted room service... more

Management response from
Darren Walsh, Manager

Dear Sirs, Thank you for taking the time to place a review on Tripadvisor. Guest feedback is most important to us. I was most concerned to read your comments regarding the service you received. I have passed your comments onto chef regarding the food. The hotel was operating at full occupancy during your stay; however I can offer no excuse...

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1 of 5 stars
writer59   5 contributions
SWANSEA, UK
Oct 27, 2009 | Trip type: Business
2/2 found this review helpful

Indifferent staff who do not know the meaning of the word service. Long wait at reception while two gossiped, a third spoke to her boyfriend on the phone and the fourth tried to cope alone. Dinner was truly dreadful, the worse kind of pre frozen pre packed canteen food, the buffet ran out of food at 8 although they were... more

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3 of 5 stars
GGee   8 contributions
London
Oct 21, 2009 | Trip type: Couples

stayed here on a last minute break ( booked the day before) got a great price £232 for 1 room for 2 people 2 nights breakfast for both mornings and dinner on the first night. Being a regular Hilton guest, I was expecting the usual warm welcome I usually recieve at the New York Hotels. We arrived at 2.30 the... more

Management response from
Darren Walsh, Manager

Dear Sirs, Thank you for taking the time to place a review on Tripadvisor. Thank you for your comments, guest feedback is most important to us. I was pleased to see you enjoyed some of the hotel services and facilities we have to offer, including the room with a sea view, the Leisure Centre and Pool. I would however like...

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4 of 5 stars
manxmanpaul   13 contributions
Isle of Man
Oct 15, 2009 | Trip type: Couples

Stayed here for the weekend (mid October) with my wife. Didn't have a refurbished room but the one we had was fine. Sea view, with new window that kept the traffic noise out. New flat screen tv & comfy bed. Breakfasts very good. All staff friendly. £3 for 15 minutes internet a bit steep! We enjoyed our stay & would... more

Management response from
Darren Walsh, Manager

Dear Sirs, Thank you for taking the time to place a review on Tripadvisor. It is a pleasure to receive such positive and constructive comments. I will be sure to pass these on as they serve as a great motivator and an opportunity to improve our standards and facilities. I am please to hear that you enjoyed your room and...

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3 of 5 stars
kaggsScotland   2 contributions
scotland
Oct 13, 2009 | Trip type: Family

stayed here with hubby and 2 children for a weekend oct 10. had allready read reviews, some good, some bad. we stayed in family room no 354, room was adequate and clean, bedlinnen was nice and crisp and my children enjoyed the big telly, bad stuff, the beds, 2 singles were raised too high, i felt like the princess and... more

Management response from
Darren Walsh, Manager

Dear Sirs, Thank you for taking the time to place a review on Tripadvisor. It is a pleasure to receive such positive and constructive comments. I will be sure to pass these on as they serve as a great motivator and an opportunity to improve our standards and facilities. I am please to hear that you enjoyed your room and...

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5 of 5 stars
brandy5041   3 contributions
chesterfield
Oct 10, 2009 | Trip type: Couples
0/1 found this review helpful

We have just returned to this hotel for a two night stay,as usual it was Excellent .From the reception desk, the restaurant and bars through to housekeeping the staff were very efficient and friendly.The food at both breakfast and dinner was superb.Our room was clean and tidy and had a good sea view. Well done Hilton for a great stay,we... more

Management response from
Darren Walsh, Manager

Dear Sirs Thank you for taking the time to place such a positive review on Tripadvisor. My self and the team are pleased to hear you had such a positive stay at our hotel. It is a pleasure to receive such feedback and I will be passing on your comments to all of our staff as they serve as a...

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4 of 5 stars
girlsumps   3 contributions
East of the Middle. England
Oct 4, 2009 | Trip type: Couples
1/1 found this review helpful

I stayed in this hotel for 3 nights from 1 to 4 Oct. We arrived early and our room was ready for us which was great. Check in was no problem and the view from the room was nice. The free car park was also an added bonus. Breakfast was the highlight of the stay. The staff were friendly and... more

Management response from
Darren Walsh, Manager

Dear Sirs, Thank you for taking the time to place a review on Tripadvisor. It is a pleasure to receive such positive and constructive comments. I will be sure to pass these on as they serve as a great motivator and an opportunity to improve our standards and facilities. Unfortunately we are unable to completely control the behaviour of all...

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1 of 5 stars
HOTELREVIEWER006   1 contribution
LONDON
Oct 4, 2009
1/1 found this review helpful

food not good, b. roast beef on the menu but was turkey, roast potatoes not cooked through, substandard. did return the next nigh for dinner even though I had pre paid my £21.95 x 2 . breakfast: rubbery fried eggs, tinned mushrooms, bacon barley warm ,cold plates food was cold by the time we reached our table.the coffee was terible.... more

Management response from
Darren Walsh, Manager

Dear Sirs, Thank you for taking the time to place a review on Tripadvisor. I am disappointed to read your review and to realise that you did not enjoy your stay with us. I do wish you had given me and the team the opportunity to put some of the point’s right whilst you where in the hotel, but saying...

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Hilton Blackpool Hotel Also Known As

  • Hilton International Blackpool
  • Blackpool Hilton Hotel
  • Hilton Blackpool
  • Blackpool Hilton
Address: North Promenade, Blackpool FY1 2JQ, England