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Village Urban Resort Blackpool

4.0 of 5
East Park Drive, Blackpool FY3 8LL, England (Formerly De Vere Herons Reach)
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Village Urban Resort Blackpool
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Village Urban Resort Blackpool
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1,137 reviews from our community

Traveler rating
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    290
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    89
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276
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (291)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (1137)
  • Mar-May only
    (276)
  • Jun-Aug only
    (296)
  • Sep-Nov only
    (304)
  • Dec-Feb only
    (261)
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Glasgow, United Kingdom
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I have stayed at many of the urban village hotels but my seat at Bkackpool on 15th April was really disappointing. At arrival there was no one on reception for 15 minutes and despite try to find someone none was available. The room allocated had not been serviced prior to me checking in and the meal at the Italian restaurant... More 

Was this review helpful? Yes 2
Contributor
14 reviews 14 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We really do like the Village brand. The rooms are really comfortable and clean, had a wicked nights sleep. We used the leisure facilities which were well equipped and clean. Had a drink in the on-site pub. Breakfast was busy but good choice and well cooked. Worth commending this hotel for employing young local staff, giving them the essential work... More 

Was this review helpful? Yes 2
VILLBLACK, General Manager at Village Urban Resort Blackpool, responded to this review

Dear Guest, Thank you for your recent review of Village Urban Resort Blackpool. I am very pleased to hear you had an enjoyable stay! I am sorry to hear that your evening meal was not 100% to your satisfaction, I will be sure to pass your feedback on to the head chef and the F&B manager. Your feedback is very... More 

Blackpool, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Are first impression on arrival we wait nearly 10 minutes at an empty reception with someone else credit card details in full view. We had requested a disabled room but the walk to the room was a very long way for someone with walking disabilities. The disabled room had very poor lighting with dark decor. The service at the restaurant... More 

Was this review helpful? Yes 1
VILLBLACK, General Manager at Village Urban Resort Blackpool, responded to this review

Dear Guest, Thank you for your recent review of Village Urban Resort Blackpool. I am sorry to hear that your stay with us was not 100% to your satisfaction. I will be sure to pass your comments on to our front of house manager. Your comments are very important to us in order to move our business forward. I am... More 

Wigan, United Kingdom
Top Contributor
62 reviews 62 reviews
43 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It is not the place for a romantic get away. Nor the place for peace and quiet. But it does what it does very well. We were a party of 25 (well behaved) golfers/visitors. Rooms were fine. Food was good. Nice and busy. Staff very pleasant. Comfortable beds. What more would you want from this type of hotel?

Was this review helpful? Yes 2
VILLBLACK, General Manager at Village Urban Resort Blackpool, responded to this review

Dear Guest, Thank you for your recent review of Village Urban Resort Blackpool. I am pleased to hear you had an enjoyable stay at the hotel and we look forward to welcoming you back soon. Kind Regards Martin Jorgensen - General Manager More 

Greenock, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Booked this hotel at short notice, We stayed here on a Friday and Saturday nights. We stayed in an upper deck room which was overlooking the golf course and worth the extra. Only criticism of the room (and it's a personal one) there was no arm chair in the room only a desk chair Bathroom was one of the smallest... More 

Was this review helpful? Yes 2
VILLBLACK, General Manager at Village Urban Resort Blackpool, responded to this review

Dear Guest, Thank you for your recent review of Village Urban Resort Blackpool. I am pleased to hear you had an good stay at the hotel and you enjoyed your treatments in the spa. I will be sure to pass your kind comments on to the rest of the team. I will make sure your feedback is passed on to... More 

Whitehaven, United Kingdom
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

If you want a spacious but darkly furnished room with a restricted view and you your family to be kept awake all night by idiots trashing a neighbouring room and to subject your family to foul language, arguments and listen to a half wit arguing with police all night then please stay here. Do not associate this place with luxury... More 

Was this review helpful? Yes 6
VILLBLACK, General Manager at Village Urban Resort Blackpool, responded to this review

Dear Guest, Thank you for your recent review of Village Urban Resort Blackpool. I am very sorry to hear you did not have an enjoyable stay at the hotel and you were disturbed by other guests in the hotel. To discuss your issues further please do contact suzi.barnes@village-hotels.com. Many Thanks Martin Jorgensen - General Manager More 

Warwick
Contributor
20 reviews 20 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived quite late as we had spent the day at the pleasure beach and the boys wanted to enjoy every minute of their time on the rides. When we checked in we found the staff to be both helpful and entertaining, they made my wife and i laugh and even had the boys laughing. the rooms were not possibly... More 

Was this review helpful? Yes
VILLBLACK, General Manager at Village Urban Resort Blackpool, responded to this review

Dear Guest, Thank you for your recent review of Village Urban Resort Blackpool. I am pleased to hear that you enjoyed your stay with us and our staff made you feel so welcome. Your feedback is very important to us and I must apologise that your room was not 100% to your satisfaction. I am sorry to hear you were... More 

England
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here on a Friday/Sat night recently and had a lovely stay. We stayed in an upper deck room which was I little dark, needs more lighting with dark decor. Bathroom was a little on the small side but had a bath, room was clean, shame there is no fridge. Used the spa were we had a great massage... More 

Was this review helpful? Yes
VILLBLACK, General Manager at Village Urban Resort Blackpool, responded to this review

Dear Guest, Thank you for your recent review of Village Urban Resort Blackpool. I would like to thank you for your feedback, it is very important to hear our customers comments in order to improve and grow our business. I am pleased to hear you had an enjoyable stay and we look forward to welcoming you back to the hotel... More 

Aberdeen
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Cannot fault the staff at this hotel at all!!!.. The only thing I would say is maybe the housekeeping could have been a wee bit better. We were given a room where there were still toiletries / scrap paper and a mattress on the floor from previous guests. We were moved to another room and Reception were very professional and... More 

Was this review helpful? Yes
VILLBLACK, General Manager at Village Urban Resort Blackpool, responded to this review

Dear Guest, Thank you for your recent review of Village Urban Resort Blackpool. I am pleased to hear you found the staff so helpfull. We pride ourselves on our customer service and ensuring all guests are well looked after. I will ensure your kind words are passed on to the team. I am sorry to hear that your room was... More 

Liverpool, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Booked here at the beginning of April for a one night spa break to pamper my daughters and future daughter-in-law. From the moment we walked in, I knew it was going to be lovely. Everyone who works here..the reception staff, bar staff, waiters in the evening and breakfast staff as well as the girls in the spa were professional, courteous... More 

Was this review helpful? Yes 1
VILLBLACK, General Manager at Village Urban Resort Blackpool, responded to this review

Dear Guest, Thank you so much for your fabulous review of Village Urban Resort Blackpool. It is always great to here such fantasic feedback and I will be sure to share you positive comments with the rest of the team. All of our staff work very hard to ensure all guests have an enjoyable and memorable stay. We hope to... More 

Hotel Review Summarization

What travelers say

  • Italian restaurant(38)
  • Golf course(35)
  • De Vere(18)
  • Leisure facilities(17)
  • Very good(13)
  • Victory bar(12)
  • Very small(9)
  • Swimming pool(8)
  • Evening meals(6)
  • Stanley Park(3)
Questions? Get answers from hotel staff and past guests. Ask a question

317 photos of this hotel

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Double Full Plus Room (29)
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Family Plus Room (25)
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Indoor Pool (11)
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Outdoor Pool (10)
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The Hotel (21)

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Other (17)
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