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Village Urban Resort Blackpool

4.0 of 5 East Park Drive, Blackpool FY3 8LL, England (Formerly De Vere Herons Reach)
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Village Urban Resort Blackpool
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Village Urban Resort Blackpool
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1,034 reviews from our community

Traveler rating
    261
    293
    267
    135
    78
See reviews for
260
332
17
103
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (267)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (1034)
  • Mar-May only
    (228)
  • Jun-Aug only
    (296)
  • Sep-Nov only
    (304)
  • Dec-Feb only
    (206)
All months
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Has great potential but falls short. Can only comment on our experience but check in was a 15-20 minute wait, we also found - possibly as it was a busy time - unfortunately the young man who checked us in was stressed and quite rude. He wasn't able to explain the rule on preauthorisation of room charges and when we... More 

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England
Top Contributor
155 reviews 155 reviews
32 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here for the second year running at Christmas. Some of the hotel staff were very friendly, but they were seriously understaffed (or ill equipped), breakfast was a long wait to be seated, some guests signed themselves in and sat themselves down! They ran out of bread and I'm assuming they went to the bakery to get more! The wait... More 

Was this review helpful? Yes 1
Truro, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Blackpool is not a place I would normally recommend, as I was born and lived there for far too many years before moving to Cornwall. Blackpool today sadly is no longer the family resort I remember so well and is now very run down, tatty and just a mess of hen and stag party weekends and we do not enter... More 

Was this review helpful? Yes 1
Garstang, United Kingdom
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here 21/12/2014 for a Party / Tribute night - check in very professional , excellent customer service . Room clean , quality bed , flat screen t.v. with sky , bathroom spotless . Hotel is so comfortable and clean and the staff are so helpful and professional. The Party room was decorated so well - the food was... More 

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VILLBLACK, General Manager at Village Urban Resort Blackpool, responded to this review

Hi "fredtheredManchester", Thank you for your recent review of Village Blackpool. I am pleased that you have a fantastic time celebrating with us. We do have some more Tribute Nights scheduled for next year, so please do not hesitate to contact us direct should you want any further information on these? Many Thanks, Martin Jorgensen - General Manager More 

NJ
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

I don't know why this place only has 3.5 on trip advisor, stayed here last night (19/12/14) and have to say the hotel was great, room lovely & spotless, check in & out staff were very friendly & helpful & the breakfast was also very good including the staff that worked in restaurant. Only fault was the Starbucks staff (bit... More 

Was this review helpful? Yes 1
VILLBLACK, General Manager at Village Urban Resort Blackpool, responded to this review

Hi "lloveubye", Thank you for your recent review of Village Blackpool. I am pleased that you had a great stay with us and I will of course pass your comments onto our Starbucks Manager with regards to the team. I do hope you come back and visit us again soon. Many Thanks, Martin Jorgensen - General Manager More 

Top Contributor
111 reviews 111 reviews
42 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here whilst away on business, nice location just outside the main town. Lovely leisure facility's. My room was clean and comfortable, very good wifi coverage throughout the hotel, and friendly & helpful staff. Definitely recommend

Was this review helpful? Yes
VILLBLACK, General Manager at Village Urban Resort Blackpool, responded to this review

Hi "squawking44", Thank you for your recent review of Village Blackpool. I am pleased that you enjoyed your stay with us and I hope that you will return and see us again soon as we will look forward to welcoming you back. Many Thanks, Martin Jorgensen - General Manager More 

Antibes France
Top Contributor
85 reviews 85 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The environment here is great and the staff are friendly but the delay in food arriving is unacceptable. We were a party of five and ordered five snacks...4 club sandwiches and a wrap...not exactly labour intensive choices. After waiting an hour, we enquired about the delay. "was it not explained that there would be a delay of 45 minutes?" No.... More 

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VILLBLACK, General Manager at Village Urban Resort Blackpool, responded to this review

Hi "Jane B", Thank you for your recent review of Village Blackpool. I would like to apologise for the service you received within our main pub. Please be assured I will ensure that your feedback is relayed to the team on site. Please do not hesitate to contact me direct should you wish to discuss your issues further at Martin.jorgensen@village-hotels.com... More 

Blackpool, United Kingdom
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The facilities at this hotel are superb, the breakfast was good too with a huge choice of food, the staff are very polite and efficient, in fact, nothing was too much trouble, however there was nowhere to sit where we could talk after 10pm. There was a Xmas party in part of the public bar with a disco, the sound... More 

Was this review helpful? Yes 1
VILLBLACK, General Manager at Village Urban Resort Blackpool, responded to this review

Hi "kaz239", Thank you for your recent review of Village Blackpool. I am pleased that you enjoyed your stay with us and enjoyed utilising the facilities we have. We are particularly busy at the moment due to the festive celebrations but I do hope that you would return and stay here again should you be in area? Many Thanks, Martin... More 

Littleport, Ely.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed in an "upper deck" upgrade which was very average. Busted double glazing and wear and tear, large bed was two singles, a pet hate, staff busy arguing about what night to work and an Italian manager of the restaurant the mood and face on him was unreal in greeting. The fire alarm is set off at 11am dead on... More 

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VILLBLACK, General Manager at Village Urban Resort Blackpool, responded to this review

Hi "Thegadge", Thank you for your recent review of Village Blackpool. I would like to apologise that you did not enjoy your recent stay with us. I do hope that you did raise your issues during your stay? If this is not the case and you would like to discuss your issues further then please do not hesitate to contact... More 

Newcastle upon Tyne, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

My customer service experience did not start well. I sent a query via their online automated enquiry form a week and a half before my stay and did not receive a response. I am working in the area during the week and have used the gym and spa facilities numerous times and found them to be impressive. With this in... More 

Was this review helpful? Yes
VILLBLACK, General Manager at Village Urban Resort Blackpool, responded to this review

Hi "AD7976", Thank you for your recent review of Village Blackpool. I would like to apologise that you were disappointed with your recent stay. Please be assured we do take all feedback seriously and I will ensure the team on site are aware of your experience. If you do wish to discuss your issues further then please do not hesitate... More 

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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(44)
  • Golf course(40)
  • Leisure facilities(22)
  • De Vere(21)
  • Very good(13)
  • Victory bar(13)
  • Swimming pool(10)
  • Very small(9)
  • Evening meals(6)
  • Good value(3)

Additional Information about Village Urban Resort Blackpool

Address: East Park Drive, Blackpool FY3 8LL, England (Formerly De Vere Herons Reach)
Location: United Kingdom > England > Lancashire > Blackpool
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Village Urban Resort Blackpool 4*
Number of rooms: 174
Reservation Options:
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Also Known As:
Village Herons Reach Hotel Blackpool
Herons Reach Blackpool
Herons Reach Hotel Blackpool
Blackpool De Hotel Vere
Hotel Style:
#3 Spa Hotel in Blackpool
#7 Luxury Hotel in Blackpool

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