Dear Claire and Family, thanks so much for the fantastic review - I was delighted to read that you thoroughly enjoyed your stay. We always make welcome families and the team is happy your daughter enjoyed our Sam’s club pack on arrival. I am also please your husband enjoyed our newly refurbished gym. I do hope to have the pleasure...

Dear Guest, thank you for your review and the fantastic comments about hotel, the team and the excellent service you received. You may be interested to know that all Trip-advisor reviews are conveyed to the team and our directors. Thank you for sharing your comments with all trip advisor users. We look forward to seeing you again in the future...

Dear concerning Customer. Firstly, I would like to take this opportunity to apologise on behalf of the team at the hotel for the shortcomings you experienced during your recent stay. I can but only apologise for this being the case. The feature rooms are located throughout the hotel however the feature “lake view rooms” are limited these are generally requested...

Dear Customer, I would like to take this opportunity to thank you for the comments made on your recent review. The companies website does provide the greatest discount and the most up to date rates available. It was gratifying to read that you found the staff friendly and helpful and I am pleased you enjoyed your walk. I have passed...

I was very sorry to read that you did not enjoy your recent stay with us here at the Low Wood Hotel. Customer feedback is very important to us and your points will be discussed and actioned by myself and the team. A Duty Manager is always available to speak to guests about any areas of concern during their stay...

I was very sorry to read that you did not enjoy your recent stay with us here at the Low Wood Hotel. Customer feedback is very important to us and your points will be discussed and actioned by myself and the team, especially concerning your dietary requirements as this is usually an area that we pride ourselves in. I do...

Dear Customer, thank you for a rewarding review especially about the friendliness of our team, breakfast and the leisure facilities. You may be interested to know that all Trip-advisor reviews are conveyed to the team and our directors. Thank you for sharing your comments with all trip advisor users. We look forward to seeing you next year, good luck with...

Dear Guest, I was very sorry to read that you did not enjoy your recent stay with us here at the Low Wood Hotel. Customer feedback is very important to us and your points will be discussed and actioned by myself and the team. I do however thank you for the kind comments made regarding the staff, the cleanliness of...

Dear Guest, thank you for your rewarding review, especially regarding the team, the accommodation and leisure facilities. The Great North Swim was a great success and we look forward to hosting the event again next year, I do hope to have the pleasure of welcoming you and your family back. It was gratifying to read that both your daughter and...