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All 13 Penrith hotels

North Lakes Hotel & Spa

4.0 of 5 Hotel   |   Ullswater Road, Penrith CA11 8QT, England
Hotel amenities
North Lakes Hotel & Spa

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78%
Ranked #9 of 13 hotels in Penrith
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 4 days ago
363chloe Blackpool, United Kingdom
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397 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Blackpool, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 4 days ago NEW

Stayed at the hotel for one night. Had a lovely experience the room was a good size as having a 5 year old with a lot of toys needs a big room. Room was nice beds were comfortable little one slept on a sofa bed and was spacious and cosy. The spa and pool were amazing spent hours there. Staff... More

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Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Thanks for the glowing review, and we look forward to welcoming you back! Kind regards More

wolverhampton
1 review
1 of 5 stars Reviewed 4 days ago NEW

Awful. The room smelled faintly of smoke. No hot water. Hopeless staff. Offered free stay after complaining to the head office, but not accepting this level of service. Have stayed on números ocasions in the part, big this experience a real surprise. Expected better of a 4 star hotel.

Was this review helpful? Yes
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

I am genuinely sorry that our attempts to remedy matters for you whilst you were here were met with robust rebuff. I am also sorry that you deemed our offer of either a refund of your accommodation or a complimentary future stay unwelcome. That offer remains, should you wish to contact me. The hot water issues were quickly resolved, and... More

Lancaster, United Kingdom
Contributor
16 reviews 16 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was our third visit to this hotel for a formal works function. The rooms are very comfortable and very clean only niggle no tissues in the bathroom. The pool and spa looked very good but we didn't try them. Bar area comfortable with a cosy log fire. Breakfast was good.

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Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Thanks for the lovely review, and sorry about the tissues! Kind regards More

Dubai, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Stayed here while visiting family at Christmas. Firstly, the staff could not have been nicer. Throughout the hotel from the front desk, restaurant staff and Spa everyone made us feel very welcome. Pleasantly surprised by the room. Very happy with the evening meal. Happy with breakfast and knocked out by the spa! We will always stay here when we visit... More

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Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

And we look forward to your next visit.... Thanks for the comments about the team, it means a great deal! Kind regards More

2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed here for one night and cannot really fault this hotel. There was a problem with our tv upon arrival and after phoning reception, someone was there to fix it within 5 minutes. Basic room but lovely, comfortable bed. The swimming pool and leisure facilities are great and the spa is lovely. We had a 3 course evening and... More

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Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Thank you for taking the time to post a review, I'm delighted that you enjoyed your stay so much! - do come back soon! Kind regards More

Kirkby Lonsdale, United Kingdom
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We decided to try the North Lakes Hotel for a Mothers Day lunch which feature 3 generation of 'Mothers'. The Food was excellent, the service friendly throughout from all of the staff, and we all left completely pleased with our experience. Roll on next year..!

Was this review helpful? Yes
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Thanks for the review, and great to hear your comments - see you next year! Kind regards More

Devizes
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is in the ideal position for us to visit relatives and we have now visited 3 times. It is very comfortable and lovely to be able to have an early morning swim. We tend to be out all day and have only eaten breakfast, which offers a good choice. Comfortable, clean and friendly. I don't think there is... More

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Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Lovely comments, thanks ever so much! Look forward to seeing you soon. Kind regards More

England
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel is located in a perfect position but there are some fundamental issues in the hotel that start with their approach to customers. This is my fourth visit and enough is enough. For what it is worth they should try some secret shopping on video and see just what their customers experience. I stayed in room 205... horrendous value!!.... More

Was this review helpful? Yes
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Thanks for taking the time to write a review. Clearly you were disappointed with your stay, and rather than post your expected 'Defence document', if you would care to give me a call, then not only can I apologise in person, but hopefully restore a little faith! Kind regards More

Inverness, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Arrived a bit late to enjoy the excellent gym and pool facilities but enjoyed a decent supper. Clean, quiet comfy and spacious room, good tea/coffee tray, bathroom good with a range of toiletries etc. Its very close to where the M6 and A66 meet and 10 minutes walk from the railway station and less than 20 minutes walk from Penrith's... More

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Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Short and sweet, thanks! We look forward to your next visit. Kind regards More

Preston, United Kingdom
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had booked this hotel for an overnight stay to have a business meal with some colleagues of my husbands, we originally picked it as we prefer to stay I hotels than bed and breakfast, we arrived and were given a warm northern welcome and were told our room was ready. We booked a superior room which was fine. We... More

Was this review helpful? Yes
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Pleasant hotel & lovely friendly staff - thank you! Great recommendation on the Chateaubriand by the way! Come back soon. Kind regards More

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Additional Information about North Lakes Hotel & Spa

Also Known As:
North Lakes Hotel And Spa
North Lakes Penrith
North Lakes Hotel
North Lakes Hotel & Spa Penrith, UK - Lake District
Address: Ullswater Road, Penrith CA11 8QT, England
Location: United Kingdom > England > Cumbria > Lake District > Penrith
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 13 hotels in Penrith
Price Range (Based on Average Rates): $$
Hotel Class:4 star — North Lakes Hotel & Spa 4*
Official Description (provided by the hotel):
The traditional hunting lodge style of the North Lakes Hotel & Spa, Penrith reflects the rugged beauty of the Lake District. Local stone, natural wood and open log fires create a genuine 'away from it all' environment in this exclusive 4 star resort hotel. A major refurbishment, completed in February 2005, has transformed the hotel, creating new lounges, a new restaurant and cafe bar. ... more   less 
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