this hotel is one of two very different tales the hotel is well located for walking into Penrith town centre, close to major transport connections and local services. the bedroom was a good size, with good facilities, great size wash basin and bath, comfortable bed, great pillows, good curtains that blocked out light staff were polite and helpful, main reception... More

Looking for a convenient weekend base for a family wedding near Penrith, we decided to treat ourselves and our grown-up children to somewhere with facilities and obvious comfort. We were not disappointed. Large bedrooms, comfortable beds (although why did they utilise only a king-size quilt on a superking bed?), good pool and decent breakfasts. The hotel has ample parking and... More

This hotel is very good at looking after you and the well mannered staff are to be commended on their impeccable customer focus. Far from being one of the numbers you are treated as an individual and nothing is too much trouble, even when something goes wrong you can approach the staff and be secure in the knowledge that something... More

We arrived from the Isle of Skye after a long drive from the Isle of Skye to find out that the reservation we expected to have been made for us did not exist. The reception staff was marvellous and did everything they could to help us make contact with the reservation agency. We ended taking one of the two remaining... More

I stayed here for one night for a business trip. Finding the hotel was very easy, just off the M6, which after a long drive was convenient. The parking bays were a bit small but most are these days! Check in was painless and quick and the lobby area was open and spacious. The room was large enough and clean... More

Stayed at the hotel over 30 times in the last 6 months and found the service to be excellent with the staff in particular very friendly and accomodating. Rooms fit the bill with only one negative comment which relates to the TV - the range of channels / signal quality needs to be reviewed - very limited when compared with... More

I stayed for one night. The hotel is in the middle of a housing area and my sat navigation went bonkers trying to find it. Rooms very clean. But nothing remarkable. Service at dinner was pleasant but food slow. Breakfast was okay. But they could learn from Premier Inn. Absolutely nothing wrong with hotel but nothing about it stands out... More

Stayed one night with a friend. Beds very comfortable, room clean and tidy with complimentary toiletries and room service. Evening meal was very very good, and the service was excellent. Staff helpful, friendly and approachable. Would defiantly recommend and looking forward to my next stay, The facilities are highly recommended and I will use them on my next visit.

We stayed recently on a two night bed and breakfast break, and also had treatments in the spa. The room was excellent, comfortable and clean, just the usual high standard we expect. Having stayed at this hotel several times previously, we knew how high the standards are. It may cost more than other hotels, but we are happy to pay... More