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Macdonald Swan Hotel

Certificate of Excellence
Keswick Rd, Grasmere LA22 9RF, England
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Macdonald Swan Hotel
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Macdonald Swan Hotel
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636 reviews from our community

Traveler rating
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    91
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63
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Clitheroe
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had a very relaxing anniversary stay at the hotel. The staff were very attentive and even left some chocolates for us , which was a very nice touch. Hotel is in a stunning location right in the heart of the lakes on the edge of Grasmere and it was only a short walk to the village centre.

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Richmond-upon-Thames, United Kingdom
Top Contributor
61 reviews 61 reviews
28 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the hotel on our way to Scotland. Fantastic service from Rosa on reception who was unbelievably helpful and the two young ladies waiting on the tables in the dining room who were very pleasant. Hotel is very well situated for Grasmere with great views and easy to walk around the village. Booked this hotel on one of the... More 

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gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this review

Thank you for taking the time to write such a wonderful 5 star review. We are very lucky at the Swan to have such amazing views Your kind words about Rosa and the restaurant team are very much appreciated . We look forward to welcoming you back soon. Thanks for choosing the Swan and Macdonald hotels . Best Wishes Jane... More 

Tyldesley
Contributor
12 reviews 12 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Just come back from another great weekend away at the swan. There has been some great changes there for the better, breakfast was excellent poached egg was perfect and so was the scrambled eggs. Staff where great especially Samantha in the restaurant and the receptionists. Would also like to say keep up the good work to the new manager love... More 

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gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this review

Hi there, Thank you for such a lovely review and your kind words about Samantha . it was a pleasure to meet you both I enjoyed your company very much . I look forward to seeing you again soon. Best wishes Jane More 

Coventry
1 review
5 of 5 stars Reviewed 1 week ago

We had an excellent overnight stay en-route to Scotland, our first time in the Lakes. We'll definitely be back. The staff were extremely helpful and very friendly. We enjoyed an excellent evening meal. The breakfast service was well presented with plenty to choose from.

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gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this review

Hi there, Thank you so much for your 5 star review, Its wonderful to hear that your first experience in the Lakes was spent with us. Thanks for your kind words about the staff and food. We hope you to see you very soon. Thanks for choosing the Swan and Macdonald hotels Best wishes Jane More 

Stockport, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My friend and I have had a girly weekend and we spent a night here at The Swan. We ate in the restaurant, the food was incredible. I went for the Catch of the day which was cooked to perfection and the staff were friendly and helpful especially when recommending wine to accompany the food. The bedrooms were lovely big... More 

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gmswangrasmere, Front Office Manager at Macdonald Swan Hotel, responded to this review

Thank you so much for such a wonderful 5 star review. I'm so glad you had a relaxing time with us. Your comments and feedback about the staff and food are greatly appreciated . We look forward to welcoming you back with your family very soon! Best wishes Jane More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Everybody should know about The Swan and everyone should go and stay! My friend and I were away for a few days in the lakes and The Swan was one of our nights and we loved it. The location is breathtaking and 5 minutes walk down to the lovely village of Grasmere. The food was excellent, salt cod with mussel... More 

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gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this review

Thank you for such a lovely 5 star review. I'm so glad to hear that you enjoyed your stay with us. Your comments about the team are much appreciated . I agree our catch of the day is always amazing! We hope to see you again very soon Best Regards Jane & the team More 

Newcastle Upon Tyne
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed on a Sunday night in early may. The hotel was very clean and well presented. The breakfast was excellent. Staff very friendly and helpful. Hotel is located on the outskirts of the village but in easy walking distance. Great choice.

Review collected in partnership with this hotel

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gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this review

Thank you for taking the time to give us a wonderful 5 star review your kind words are much appreciated, We look forward to seeing you again soon. Best Regards Jane More 

London
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The worst attitude reception I have ever met. I went to the hotel directly, but the reception said no vancacy for three rooms. I know the hotel's running(cut the supply to increase the price), and I do not really care about the prices. Because we obtained a 3 years kids who is very tired already and we tried a lot... More 

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gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this review

Hello, I'm Jane the General Manager at the Swan. Thank you for taking the time to write a review. It is very disappointing to hear your comments about the reception staff at the Swan , as you will see from previous reviews the Swan prides itself on excellent customer service and a warm welcome. I have looked into your enquiry... More 

Cheshire, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

This Hotel is in a great location and we had a lovely stay. Will definitely return as this is one of our favorite weekend retreats and beautiful walking area. The bar menu was restrictive and would return to D B& D as restaurant wonderful.

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gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this review

Hello, I'm Jane the General Manager at the Swan, Its lovely to hear that the Swan is one of your favourite weekend retreats, Grasmere is a great place to relax and unwind. Thank you for your comments about the restaurant, I have an amazing team at the Swan. We are about to launch a more extensive bar menu as we... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed one night as part of coast-to-coast walk. Staff were welcoming and helpful. Rooms were nice and the bar is great with good beers on tap. Lovely garden and easy access to the centre of Grassmere

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gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this review

Hello , I'm Jane the General Manager at the Swan Thank you for taking the time to write such a complementary review. We do have a a very friendly team here who aim to ensure guests have nothing but a memeorable experience . We sincerely hope you visit us again soon. Regards Jane More 

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