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All 12 Grasmere hotels

Macdonald Swan Hotel

3.0 of 5 Hotel   |   Keswick Rd, Grasmere LA22 9RF, England
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Macdonald Swan Hotel
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Ranked #8 of 12 Hotels in Grasmere
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
AbbeyDale Cheshire
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446 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cheshire
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Friendly attentive staff with good value autumn 2night break. Plenty of local walks,so no need to use the car. Can recommend paying for an upgrade for an executive room,as these have been refurbished and have the better views.Dining in the pub is a relaxing alternative to the restaurant for those wanting a more traditional menu. Minor criticism-the inclusive packed lunch... More

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Choppington
1 review
5 of 5 stars Reviewed 4 days ago NEW

book early to get a better price, well worth it. Welcome and service great, staff friendly but not complacent, rooms very well presented and clean. The only negative the breakfast buffet area was in an alcove but thats being really picky

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Longridge, United Kingdom
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Just back from a two night break last week. My wife has limited mobility so we booked the one room which was equipped for disabled use. The room and the bathroom were spacious and comfortable. We were advised at the time of booking the room was on the first floor and that the hotel had no lift but that access... More

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Walton-on-thames
1 review
4 of 5 stars Reviewed 5 days ago NEW

Take plenty of change for parking when you leave the Hotel for the day. Ask for a room at the back of the Hotel not the front as its a bit noisy. Food was very good in the evenings with a good selection.

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Wormit
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Enjoyable stay. Staff made us welcome. Good comfortable room with a lovely view. Great walks from the hotel. Good food. We were on walkers break deal which gave us better value. Ate in the restaurant one night and the bar the second night as restaurant was fully booked. Just as good in the bar and service was better [maybe because... More

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Senior Contributor
29 reviews 29 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Just come back after spending 5 days at the Swan. Driven past it on many occasions always thought it looked a bit outdated. Once inside it's a lovely warm and friendly hotel. Very welcoming on arrival. We had been upgraded to an executive room with views across to Helm Crag and the gardens. The bed was massive with the comfiest... More

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Cheshire, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Amazing view from our bedroom although the furthest back in the hote,l it was worth the walk. Big, classic king size bed that was so comfy. The meals were fantastic, nicely presented and delivered by staff who were attentive to needs. The position of the hotel is great in regards to the village and the lakes, parking isn't a problem,... More

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gmswangrasmere, Manager at Macdonald Swan Hotel, responded to this review

Good Afternoon Brian O Thank you for taking the time to post your review. I was happy your enjoyed your stay and I do agree the classic rooms some of them do have stunning views over our gardens to Helm Crag and Dunmail Raise, also with Grasmere random weather the view is always changing. I have passed your comments on... More

Cranleigh
1 review
4 of 5 stars Reviewed 1 week ago

We first visited Swan hotel on our honeymoon 25 years ago this year, very welcoming on arrival, excellent room with bubbles on arrival, food good, very relaxing time. Need to return before another 25 years have passed.

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gmswangrasmere, Manager at Macdonald Swan Hotel, responded to this review

Good Afternoon Philip T Thank you very much for your review. I have forward this on to all the team. I am glad we could make this special trip just as memorable and relaxing as the last time you were here. I look forward to welcoming you back in the very near future Kind Regards Scott Davies More

Wirral
1 review
2 of 5 stars Reviewed 1 week ago

Staff need training in dealing with complaints and general courtesy. Manager needs to respond to complaints made as was never available to talk to. Hotel is run down drab and depressing with no atmosphere or ambiance. Music played in restaurant was 30 years old and depressing. Shower was either hot or cold. Room was cold and damp. Milk was off.... More

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gmswangrasmere, Manager at Macdonald Swan Hotel, responded to this review

Good Afternoon Maria W Thank you for taking the time to post your review I was disappointed to see you found the hotel run down and drab. We are currently in the process of updating the public areas including the restaurant which will prevent it looking so dark in the future. I have passed your comments onto the chef and... More

2 reviews
3 of 5 stars Reviewed 3 weeks ago

My friend bought me the stay here for my birthday present and for a MacDonald hotel, whose reputation is good quality we are so far very disappointed. It is not located in the village, only a 1 min drive, unsure of walking distance, will do tonight but will have to take our flat shoes aswell as heels. We were told... More

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gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this review

Good Morning Janheto, Thank you for taking the time to post your review of your currant stay at the hotel, we appreciate all our reviews whether they are constructive or positive and we share them with the whole of the team on a regular basis. I am disappointed to learn that you are so far not happy with your stay,... More

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Additional Information about Macdonald Swan Hotel

Address: Keswick Rd, Grasmere LA22 9RF, England
Location: United Kingdom > England > Cumbria > Lake District > Grasmere
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Macdonald Swan Hotel 3*
Number of rooms: 38
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Also Known As:
Hotel Macdonald Swan
Macdonald Swan Grasmere

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