My husband and I had a lovely time at The Swan! The staff was excellent. Though it is part of the MacDonald hotels, it actually felt more like a small, family run hotel than the actual family run hotel where we stayed afterwards. You could not ask for a better staff - friendly, charming, helpful. They seem to mean it... more

We did not stay at the swan this time, but popped in for lunch with extended family. It may have been the fact the manger was not there or they were short staffed, but the service and food was pretty awful. In fact they gave us a refund, so one brownie point. We wasted the afternoon and ended up eating... more

Excellent hotel, good food, exceptionally helpful staff and a very relaxing experiance. From the moment we checked in we were greated with a very friendly and helpful receptionist. Although clearly busy not only did she go through the formalities of booking in but took time to have a chat with us recommending some good walks and places to visit. This... more

We have stayed in Grasmere several times in a more expensive hotel but wanted a cheaper break this time. The Swan cost half of what we usually pay and it was a more enjoyable experience all round. The service was excellent, the room was spacious and clean. Its often the additional small things that also add to experience and unusually... more

We have read the previous reviews and stayed at the hotel over Easter. Although we had a very enjoyable weekend we do wonder if we stayed at the same hotel, which I would class as 4* rather than 5* and not up to the usual MacDonald standards, with a few niggles. Breakfast: one morning the baked beans looked like they... more

We have stayed at the wonderful swan at grasmere many many times over the last 25 years so thought we really should now write a review following our stay this week! The swan has recently undergone a new refurbishment which is luxurious, modern and yet sympathetic to the character of the old building. The food, both breakfast and dinner, as... more

We've just spent Easter weekend at the Swan Hotel and it was simply fabulous. The staff were so welcoming and professional and they really made the stay perfect. Nothing was too much trouble. The food in the restaurant was outstanding. The bed and the room in general were so comfortable. It was a short walk into Grasmere village. The bar... more

The Hotel is in a great location overlooking the village which is in easy walking distance. The staff were extremely helpful and attentetive throughout our stay We were recommended this hotel because it is dog friendly and this was very true, the only place we couldn't take our dog, understandably, was into the residents dining room, but you can take... more

The service was incredible. Nothing was too much trouble. They helped us to organise our Daughters' wedding down to the last detail. I was able to enjoy the day and not worry about anything as the Manager and his staff took control and made sure everything went to plan. Our wedding guests all commentated on the quality of the food... more