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Macdonald Swan Hotel

Certificate of Excellence
Keswick Rd, Grasmere LA22 9RF, England
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Macdonald Swan Hotel
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701 Reviews from our TripAdvisor Community

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Traveler rating
    271
    268
    107
    39
    16
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74
509
11
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (701)
  • Mar-May only
    (171)
  • Jun-Aug only
    (209)
  • Sep-Nov only
    (176)
  • Dec-Feb only
    (145)
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County Durham, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

our first visit to the lakes.... what a beautiful hotel with excellent helpful friendly staff. the room was amazingly clean and the bed.....we didn't want to arise from this morning it was that comfortable :-). we visited the restaurant last night and ordered a starter and a mean each...both delicious then arrived the mains which where equally just as good...we... More 

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Wigan, United Kingdom
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a lovely hotel with excellent staff, lovely rooms and great food. We were made to feel very welcome and got the best room we've ever had when taking a dog. The food in the restaurant was excellent and the tables were set out so that we had privacy. Great choices at breakfast, with buffet cereals and fruits but... More 

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Stafford, United Kingdom
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Just had two nights at The Swan, booked an Executive room on a special rate.Lovely traditional Hotel with old charm,extremely comfortable, great spacious bedroom, with everything you need, didn't intend to eat there each night but because the weather was wet we did and it was some of the best Hotel food we have had,Sunday night we had a most... More 

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Portishead, United Kingdom
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

A very nice hotel conveniently located just outside Grasmere. Knowing the area well I requested a room away from the front and the busy road and was placed in an excellent room overlooking the garden with fine views up the valley. Everything about the rooms was good and, with the quiet position, we enjoyed some of the best nights sleep... More 

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gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this review

Dear Reviewer Thank you so much for taking the time to review your stay. I am very happy to hear that you had a comfortable stay at the Swan and you found our food of a high standard . We are working hard to ensure we are delivering high standard of service so it reassuring to hear that you recognised... More 

North Yorkshire, United Kingdom
2 reviews
3 of 5 stars Reviewed 1 week ago

We have stayed here before but had a front facing room which was very good indeed. This time we were allocated room 15 (an executive room). We had booked a twin but found it made up as a king-size so had to wait for that to be changed and then came the problem of the noise. Room 15, as well... More 

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gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this review

Thank you very much for taking the time to leave us a review. I am so sorry to hear that on this occasion room 15 did not meet you expectations. I have spoken to reception and they informed me that they had in fact offered to move room's so you could be moved on the second night but you declined... More 

5 of 5 stars Reviewed 2 weeks ago

We had a fantastic meal at the restaurant and the service was superb. Keep a seat we'll be back. There have been a number of changes since we were last there and these are a definite positive.quality of food was exemplary and wonderfully presented. We had a few days in Grasmere and thus meal was certainly a highlight.

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gmswangrasmere, Manager at Macdonald Swan Hotel, responded to this review

Thank you very much for leaving us a 5 star review, I'm very happy to hear that you found the found the quality and presentation of the food of the highest quality. It is reassuring to hear that you found the changes positive and thoroughly enjoyed our new menu. Your compliments are greatly appreciated I will most certainly pass your... More 

Nantwich, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Highly recommend staying at the Swan to explore the lakes! The hotel is in a good location and has a great 360 view ;o) Nice rooms and friendly staff. Possibly the best full breakfast you will have!!!

Review collected in partnership with this hotel

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gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this review

Thank you for taking the time to review your stay at the Swan . The Swan is ideally placed for exploring the surrounding area's . I'm so glad to hear that you found my team friendly. I have to agree the Macdonald breakfast certainly does set you up for the day!! . We look forward to welcoming you again soon.... More 

Newcastle
Level Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our 11th visit to this hotel. As normal we booked an executive room and we' were pleased to be allocated the room we requested. The executive rooms are well furnished and very comfortable. The classic rooms are now being upgraded and it will be interesting to see them when the work is complete. Check in was fine but... More 

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gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this review

Hello and thank you for writing about your stay. I'm glad that your 11th visit was comfortable and pleasant . I'm sorry that you had to request a box chocolates from reception its our aim to ensure we acknowledge all regular guest's and we do were possible leave a gift. I do apologise that a gift was not left in... More 

Edinburgh, Scotland, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

i had classic king room for a 3 night stay the room was clean and the bed was very comfy and the staff are very polight . i whould stay at this hotel again.stayed from the 16-18 july 2015 also bar meal,s where ok

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Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

After many visits over the years, we were so disappointed with our recent visit. Our room 12 possibly the worst in the hotel -superb scenery? all we could see was a tiled roof! The Walkers Bar was closed for renovation - in the height of Summer? And the service at Breakfast was a little like Fawlty Towers, capped on the... More 

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gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this review

Dear Colin Hickman Thank you for your review, The Swan certainly is in the most superb setting we are very lucky to be so ideally placed nestled amongst the mountains as soon as you step out the door. I am sorry to hear that room 12 did not meet your expectations. Although it is opposite the restaurant roof the mountains... More 

Hotel Review Summarization

What travelers say

  • Very good(10)
  • Evening meals(4)
  • Short walk(3)
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