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Mercure Hull Royal Hotel

170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)
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Mercure Hull Royal Hotel
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Mercure Hull Royal Hotel
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677 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Beverley, United Kingdom
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed today NEW

I attended the hotel this weekend with my friends as we were attending the Motown night, we sat down about half 7 and then we had a hot buffet to choose from only 2 dishes beef or turkey with sweet and sour veg, rice and potatoes abit disappointing in choice really. We sat down and ate and it was terrible... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed in this hotel for 2 nights. Room very small but also very clean. Pretty wide choice of food for breakfast. Eggs benedict and omlet delicious! Very nice staff during the Sarurday breakfast! But please change the taps in the bathroom. I've never thought that using taps might be so complicated:)

Was this review helpful? Yes 1
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Currently staying at the Royal on business (2 nights). My room is small but clean and the bed is large and pretty comfortable. The age of the building means there's probably not too much you can do about the size. The decor and bathroom is now a bit dated in style but I won't hold that against it. Ate in... More 

Was this review helpful? Yes 2
Lincolshire
Contributor
16 reviews 16 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I stayed at this hotel for one night. The building and situation are wonderful but marred by the clientele. The sweeping steps to the hotel entrance are shared by the smokers standing around with their pints of lager. A wonderful meet and great for new customers! We came down to breakfast at eight-thirty in the morning to... More 

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David C, Customer Service and Training Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. Firstly I would like to thank you for your comments regarding the hotel and it's staff, they are both wonderful. It is unfortunate that the sight of people smoking at the front of the hotel upset you so much, since the introduction of the... More 

St. Albans, United Kingdom
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I came here for a night before a job interview. Parking was great and easy. Lilly on reception was excellent and really welcoming when I arrived. The room was tired and a few bits need freshening up. However, I only paid £65 for the room. It was clean and quiet, I can't ask for more for that price.

Was this review helpful? Yes 2
David C, Customer Service and Training Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. It is a shame that you thought our rooms a bit tired and in need of freshening up, I will certainly take this up with our maintenance team. I was pleased to see that you thought Lily, on reception, was excellent with her warm... More 

Huddersfield, England, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Six of us (3 couples) stayed for my husband s 60th birthday. The hotel is great. Staff, food, rooms all lovely. It is so central and there are many places to visit nearby. We would stay there again anytime no hesitation.

Was this review helpful? Yes 4
David C, Customer Service and Training Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. It is always a pleasure when someone writes that they have enjoyed their stay, none more so when you were celebrating an important occasion like a 60th Birthday. I am very happy that we were able to contribute to your excellent stay away and... More 

Rotherham
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife & I had a most enjoyable two night stay at the Mercure Hull Royal. The accommodation was first class but I was more impressed with the friendly professional staff who really couldn't have been more helpful. Overall 10/10

Was this review helpful? Yes 1
David C, Customer Service and Training Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. I am so pleased you and your wife enjoyed your two night stay finding the accommodation first class. I am also happy the you were so impressed with our staff's professionalism and eagerness to please, they do try. Hopefully it will not be too... More 

Baesystems
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned from a 3 night Easter break to this hotel. We had a fantastic time. The room was excellent, clean and tidy with all the facilities that you could want. The hotel is in a great location, next to the new shopping centre and only a ten minute walk to the bars and restaurants in the city. The staff... More 

Was this review helpful? Yes 2
David C, Customer Service and Training Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. It was pleasing to read that you had an excellent time here over the Easter break and found the hotel to have all that you needed. I was also pleased to see that you thought all our staff were pleasant and helpful and that... More 

Senior Contributor
31 reviews 31 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Spent here only one night. The car park has a few spaces right in front and a few more on the side, so i had no issues with it. The hotel is right beside the train station, and you can see the platforms from the restaurant windows. The style is akin to an old mansion, and it gives out a... More 

Was this review helpful? Yes 1
David C, Customer Service and Training Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us, I am so glad you enjoyed your stay. We do have ample parking, not only at the front and side of the hotel but at the rear as well; and it's free to guests I like your comment of the hotel as having the... More 

Leeds, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Free parking, free fast and reliable WiFi, clean room and bathroom with a powerful shower. Excellent for the price that I paid. Would recommend for anyone visiting Hull especially when travelling by train due to its proximity to the station. Would return.

Was this review helpful? Yes 1
David C, Customer Service and Training at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to complete our questionnaire regarding your recent stay with us. I was pleased to read that you thought our hotel excellent value and that you would recommend it to people. Our central location close to all the transport links, museums and shopping makes it the ideal location Regards David Leadley Customer Service and Training... More 

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