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Mercure Hull Royal Hotel

170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)
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1 room 1 adult
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Mercure Hull Royal Hotel
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890 Reviews from our TripAdvisor Community

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huddersfield
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

just had a pleasant stay here , and must firstly give credit to the very professional sally on reception who took my booking and greeted us on arrival and was tremendously helpful, our room although compact had all the facility's of a three star and the beds were very comfortable, the only let down was the Sunday morning breakfast which... More 

Helpful?
1 Thank russellandann
Bedlington, United Kingdom
Level Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here on the 6th Feb as our stop over on the way to York. It's a very impressive building on the main street. When you get inside it's beautiful! Classic designs, muted colours, fab. Our room was small but very clean, the bathroom was spotless with lovely fluffy white towels. Comfortable bed, good pillows, only 2 things spoils it,... More 

Helpful?
1 Thank minidriver28
HULL
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

We spent last night at the hotel. Firstly I have to say I cannot fault the breakfast, there was plenty of choice and very good quality, however the hotel room was dated, and the bathroom door came off in my hand. We ended up having to tie a scarf around the door so that it didn't shut and we got... More 

Helpful?
Thank Rebeckah O
Stirling, United Kingdom
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I stayed at the mercure hotel Last night in room 311. To start with the positives the breakfast was really good. Everything was cooked perfectly and the breakfast staff were really helpful. Last night however whilst checking in, the girls on reception were really nice however I think they struggled with getting their work done. One girl was in training... More 

Helpful?
Thank Deborah D
David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

I would like to, firstly, thank you for providing me with your feedback of your recent stay at out hotel. Secondly, i would like to say how saddened i was to read of your poor experience of the hotel. At the Mercure Royal we pride ourselves on the friendly and professional service provided by all our team so it is... More 

Glasgow, United Kingdom
Level Contributor
44 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

A fawlty towers hotel if ever there was one. Room was freezing with the curtain moving with the wind due to no double glazing. The whole hotel needs a refurb and quickly. Service was poor as was the food. There are more hotels in hull and another Mercure one that you need to book instead if thus one. This isn't... More 

Helpful?
Thank Marsden72
David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Hull Royal Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Birmingham
1 review
4 of 5 stars Reviewed 1 week ago

Was made to feel welcome at reception, Room was a good size, clean and comfortable, bathroom likewise. Breakfast was excellent a good choice of quality food and drinks, staff very attentive. I had dinner in the lounge and service was good as well as the meal.

Review collected in partnership with Accorhotels.com

Helpful?
Thank philipl979
David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

I very much appreciate your comments regarding your stay at the Mercure Hull Royal Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Level Contributor
110 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

A single night in Hull, proved to be an excellent choice . I have stayed here before, it's considerably improved. This time with a room deal for a higher grade twin at the front. Spacious, very clean, well equipped and a comfortable sleep with no noise. Good area downstairs for meeting your own guests with prompt Bar service, including non... More 

Helpful?
Thank majen
David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your feedback from your recent stay. It is always a pleasure to receive such positive feedback knowing we have exceeded a customer's expectations. The fact you believe the service and food provided has considerably improved since you were last here says much about the staff. I do hope you get the opportunity... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

A very pleasant two night all inclusive break, we were given a room upgrade on request. Andrew the Head Waiter looked after us in the restaurant with pride and excellent service. This was our 3rd inclusive break here in Hull and recomend the Hotel that offers all guests service of a first class nature. Alan and Roy

Helpful?
1 Thank alan J
David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your feedback from your recent stay with us. It is always a pleasure to read such positive comments especially when they concern the service provided by our staff, in this case Andrew from the restaurant. I will share your comments with Andrew and the rest of the hotel team and i am... More 

Stockport, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here last Saturday night on a National Holiday mystery weekend on arrival we were quickly checked in , room was small very hot but very clean. Evening meal and breakfast was very good but the server at the carvery did need some customer training. Unfortunately there was a junior boxing tournament on which the parents seem to more interested... More 

Helpful?
Thank Ian B
David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for posting your feedback of your recent stay at our hotel. It is always a pleasure receiving such good feedback, especially when it concerns myself. The evening in question was indeed a busy one with a full hotel and a junior boxing event keeping the management team and staff occupied. I was only too happy in providing somewhere... More 

Bridlington, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Well when your staying at the station hotel...what could be better than a view of the platforms with the trains coming in and out, I thoroughly loved this Hotel it has some wonderful internal features and the ambience was very relaxed and welcoming. Breakfast was extremely good, buffet style, but with very good ingredients and friendly staff.

Helpful?
Thank Adrienne H
David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

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