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Mercure Hull Royal Hotel

170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)
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Mercure Hull Royal Hotel
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741 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
421 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Mercure Hull Royal hotel is a magnificent hotel located adjacent to Hull train station.Just came back from a weekend break and stayed in this fine establishment'booked in at reception super fast and we stayed in a room on the first floor.Rooms were very clean and spacious and cleaned both days we were there.The hotel has a fantastic bar area... More 

Was this review helpful? Yes 1
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We was invited to a party here so thought we would make a weekend for it, we arrived mid afternoon booked in straight in good looking hotel friendly staff standard rooms are clean and basic all you need for a night stay beds are just typical hotel not comfi but ok for a night. The bar area is good with... More 

Was this review helpful? Yes 2
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Grand looking place on the outside and reception and than you get to your room. Dated, poorly decorated and noisy. The air conditioning doesn't work in most of the rooms (there were 10 of us here and no one's worked). The breakfast was Ok, but quite tasteless. It's cheap, so you get what you pay for, but if you can... More 

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Essex, England
Level Contributor
97 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel ticks all the boxes for convenience -centrally located by the railway station right in the centre of Hull with plenty of free parking. It also has a pleasant,quite grand bar and public area. Unfortunately, it also hosts large functions, hence our Friday night was dominated by pounding music reverberating through the room until well past midnight. The noise... More 

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glasgow
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2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great location good food staff very friendly rooms very clean only down side was the shower was fixed no noise from station bar very pricey great for traveling as you have bus station right next to it

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Aberdeen, United Kingdom
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Good welcome and trouble free check in and during our stay (three days) all the staff we had contact with were cheerful and very helpful. We requested a quiet room and that is what we got (third floor towards the back of the hotel). The room was a reasonable size and spotless. The bed was comfortable and we slept well.... More 

Was this review helpful? Yes 1
Greater Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

If you like hot rooms this place is for you. The windows have been painted shut and there's no air con. On most days of the year in the UK this won't present many problems but when it's warm, my God the rooms are hot. Apart from that an ok three star hotel.

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Preston
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

On approaching the hotel in the centre of Hull the imposing facade shouts ex Railway owned hotel, being adjoined to the railway terminus and bus station. The arrival at this hotel with another 48 people for a 1 night stay on a National Holidays coach tour went extremely well with enough staff on hand to issue our keys with a... More 

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David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. I as pleased to see that despite the age of the hotel you enjoyed your Katy as part of the tour. We are well versed in handling a large group checking in all at once and i am gad you agreed it went well.... More 

Bristol, United Kingdom
Level Contributor
323 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 292 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I like hotels with character, which is usually possessed by former railway hotels. This one is part of the very attractive Hull Paragon Station, which itself has been well restored (with a 'bus interchange included as well). But I also like character to include functionality, which is where this hotel broke down badly. I had asked for a quiet room,... More 

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David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. I was saddened to read about the issues you experienced during your stay especially those associated with our lack of air conditioning. You are correct that we no longer advertise Air conditioning but the fact that we are a member of a chain does... More 

Saltash, England, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here ta the end of May with my wife and family. My wife was born and raised in Hull and after many years visiting and satying with family we decided to stay in a hotel. We were impressed, the location is ideal in the centre of town and it doesn't take long to walk to the shops, trinity... More 

Was this review helpful? Yes 1
David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for posting your comments regarding your recent stay with us. I was glad to read that you enjoyed your stay with us, the hotel is ideally situated at the centre of hull close to all the shops and sights. I liked that you thought our staff friendly and helpful and particularly welcoming. Hopefully it will not be too... More 

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