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Mercure Hull Royal Hotel

170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)
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Mercure Hull Royal Hotel
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Mercure Hull Royal Hotel
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665 reviews from our community

Traveler rating
    222
    217
    136
    57
    33
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80
269
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145
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kingston-upon-Hull, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

I am writing on behalf of my grandparents who came to stay recently to visit me in Hull.They wanted me to mention the following points: Great location- couldn't believe hotel was accessible straight from the train platform. Very close distance to city centre and museums (recommend Maritime). Hotel foyer warm, welcoming and impressive Check in easy and quick Room served... More 

Was this review helpful? Yes
Durham, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I stayed here for one night in a twin room with my Daughter. We were on a Mystery Tour with National Holidays. It is in a great location. The reception area is very grand. The staff were all very polite and helpful. The room was spotlessly clean, very comfy beds. The food at the evening meal and breakfast was really... More 

Was this review helpful? Yes 1
Bradford, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

just stayed the one night but had an evening meal and breakfast. the food was excellent and a good choice. staff very welcoming and the room was excellent would definitely go there again. could not fault it went with National holidays very good value for money

Was this review helpful? Yes 2
Glasgow, United Kingdom
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Here on business. Naturally a hotel built into a railway station is going to be a bit noisy, however rooms in the annexe are beyond the pale. The wood chipped ceilings and absolutely tiny bathroom were enough to make my double room feel like a bedsit. I could tell which tv programme the first in the room next door was... More 

Was this review helpful? Yes 2
David C, Customer Service and Training Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. I was saddened to read that you did not enjoy your stay with us. We do have many fine rooms on the' Annex' and although it runs adjacent to the station platform noise is not always an issue. I am glad to read that... More 

Nottingham, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

What an absolute great hotel this is ,beautiful building,great location right in the centre of it all, staff courteous and helpful. Room of a decent size and nicely decorated,breakfast was nicely laid out and plenty of variety ,would definitely stay here again.

Was this review helpful? Yes 1
David C, Customer Service and Training Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. I am so pleased to see that you enjoyed your stay with us. The hotel is indeed great, situated in the centre of the city close to all the amenities. I also agree with your description of our staff - courteous and helpful. I... More 

Crawley, United Kingdom
1 review
1 of 5 stars Reviewed 6 days ago NEW

Tables in the lobby/ bar area left filthy in the hour we sat there. We were surrounded by left overs. No cold water in the sinks. At breakfast we were told there was a queue for an unknown amount of time. There were at least 10 rooms infront of us and the lounge area was full of people waiting. This... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
David C, Customer service and training Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay. I would like to apologise for the poor service you experienced last weekend. Unfortunately the hotel was extremely busy with coaches and leisure guests all on dinner packages and this put severe pressure on our Food and Beverage outlets both at dinner and the following morning.... More 

Lincoln, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was our second stay at this hotel, all the staff were extremely attentive and helpful. Good location and within easy walking distance for shopping. Our sincere thanks to Jade, Elizabeth and Graham for their support and assistance when a family member required urgent medical assistance during the early hours of Saturday morning.

Was this review helpful? Yes 1
David C, Customer Service and Training Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. I was pleased to read that you thought our staff so helpful and that they are a great help when one of your family members took ill. I will pass your thanks onto Jade, Lizzie and Graham and i do hope your family member... More 

Brighouse, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed at several Mercure Hotels through Great Little Breaks and never been disappointed.This was our second visit to Hull Royal. Right in the centre of Hull next to the bus and rail stations. We were with friends and, being of the pensioner class, were able to use the service bus X62 from Leeds to Hull completely free with... More 

Was this review helpful? Yes 3
David C, Customer Service and Training Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. I thoroughly agree with your comments concerning both the hotel and hull. The hotel is situated right in the middle of everything you could do on a weekend break. All our staff go out of their way to make everyone's visit special and I... More 

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