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Mercure Hull Royal Hotel

170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)
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Mercure Hull Royal Hotel
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Mercure Hull Royal Hotel
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709 Reviews from our TripAdvisor Community

Traveler rating
    237
    232
    146
    58
    36
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87
287
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154
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Seeing this lovely building we thought we must pop in for a quick drink. On arrival we got greeted by a lady which was a nice touch. The hotel lounge /bar was nice clean and warming. Drink price was quite good aswell. The only let down was the toilets they were absolutely disgusting.

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Bucks
Top Contributor
77 reviews 77 reviews
23 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was working in Hull for 6 weeks and of course I needed a Hotel. This Hotel became my choice, as the Royal was the only Hotel in the near area with adequate parking and a good rate for a single room including breakfast. As I meet my own expenses I need to make sure I am getting value for... More 

Was this review helpful? Yes 2
David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. It was a pleasure to read that you enjoyed your stay with us finding all aspects of your stay meeting your expectations. Catering to the requirements of long term guests can often be difficult as guests can soon become immune to the service and... More 

Southerner up North
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

In terms of convenience it cannot be beaten with its prime location adjoining the main railway station. If you arrive by car its a different matter however. The car park is shared with the public and its easy to park in the wrong location given the generally poor and confusing signage. I was forewarned so I managed to avoid the... More 

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David C, Customer Service Mnager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your stay with us. I would firstly like to apologise for your stay not meeting your expectations, especially the lack of air conditioning in your room and the attitude of reception when reporting your concerns to them. I will raise these issues with the relevant managers who, i am... More 

Reading, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I loved it. Each year I go to the CCCBR annual meeting over three days and this was the best hotel yet. There was a great reduction for an advance and large booking and for that price we really had value . Superb, large room, courtesy bottle of water and extra plush coffee machine offering several recherche types of coffee,... More 

Was this review helpful? Yes 1
David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. It was such pleasure to read that you enjoyed your visit to us and that you found everything to your liking I think I speak for everyone at the hotel in saying that it was a pleasure hosting your event here in hull. Everyone... More 

Kingston-upon-Hull, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

the place was a bit dated in some places but overall was comfortable and spacious. foos was nice, a long treck through fire doors was a bit hectic for a couple of oldies especially when checking in late at night.

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David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to pst your comments regarding your recent stay with us. I was pleased to read that you enjoyed your stay, apart from having to go through so many fire doors. As you say, the hotel is a 'Grand old hotel' a little frayed at the seams (any one would be after 167 years) but... More 

Essex
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Quality staff and a certain distinctive charm to the property makes this a great base for a weekend break in the area. A very bid thank you to David, the Duty Manager whose care and consideration for our comfort was marvelous, and to Margaret too who was most welcoming at breakfast. Accessible by road, rail and coach this is quite... More 

Was this review helpful? Yes 1
David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. It was a pleasure reading that you thoroughly enjoyed your stay, especially the 'quality staff'. i will pass on your comment regarding Margaret to her line manager and to Margaret herself who i am sure will be grateful Hopefully you will be able to... More 

1 review
4 of 5 stars Reviewed 1 week ago

Lovely place ... great for deals and straight off the train not far away... great for shopping aswell. Hotel staff was friendly and welcomling . Would recommend as a break and food was exceptional . Fine dinning it was , helpful with refills and aswell there if u need anything was always there lovely and delicous food . Stayed in... More 

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David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for posting your feedback from your recent visit. i was pleased to see that you really enjoyed your visit to us finding the staff friendly and helpful and the food exceptional. it is good to see that the effort put in by our great stuff is appreciated Hopefully you will return soon Regards David Leadley Customer Service Manager More 

London, United Kingdom
Top Contributor
148 reviews 148 reviews
66 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 1 week ago

For me the two most important things about hotels are usually the location and the sleep quality. Both were great here, although the sleep quality took some working on after the first night being excessively hot and spent fiddling about trying to get the A/C to work but ending up with it just flashing at me very annoyingly all night.... More 

Was this review helpful? Yes 1
David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for posting your feedback on your recent stay with us. I would like to apologise for the issues you experienced during your stay, each one was unnecessary and avoidable. I will raise all the points highlighted with the respective department managers so they can hopefully be resolved. I was happy to read that you thought highly of the... More 

Blackpool, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

had a lovely weekend away to see family. the room was lovely and the housekeeper who made up the travel cot thank you as they put all my little girls teddys in and made it really cosy. the breakfast was great. will stay here again hopefully in the same room. 202.

Was this review helpful? Yes 1
David C, Customer Service Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. I was pleased to see that you enjoyed your stay, praising your room and the housekeeper who made the effort to add a little personal touch I hope it won't be too long before you can visit us again Regards David Leadley Customer Service... More 

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