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All 20 Kingston-upon-Hull hotels

Mercure Hull Royal Hotel

3.0 of 5 Hotel   |   170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)
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66%
Ranked #11 of 20 hotels in Kingston-upon-Hull
A recent review
4 of 5 stars reviewed 2 days ago
Antony123 B Stockton-on-tees, United Kingdom
  • Reviews (476)
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476 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
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English first
Sheffield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Third visit to this hotel food excellent if you'd enjoy why not go back .loved it staff great rooms great .get focus hotels deal .two brekkies great two evening meals two lunches £89 quid .ps two free bars 7pm till 11pm get in yeah x

Was this review helpful? Yes 1
Ringwood, United Kingdom
Top Contributor
70 reviews 70 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 1 week ago

This Hotel is well situated in central Hull and is attached to the railway station. The building has been partially renovated and the rooms though small are comfortable up to a point, although the view of station in the morning was not inspiring. The plumbing leaves a bit to be desired. My shower leaked over the bathroom floor and the... More

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David C, General Manager at Mercure Hull Royal Hotel, responded to this review

Dear David, Thank you for your constructive reveiw. I was very concerned to read your comments regards breakfast and I have discussed these with our new breakfast supervisor. I would be very grateful if you could email me with the date of your stay - this will allow us to establish what went wrong and work to improve our service... More

Blyth, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel for a work trip. Very nice downstairs in the lobby and receptionists were very friendly. Yet that went downhill when I found out my room backed onto Hull train station. The tannoy in the train station went on til about midnight, and to add to that, the room was very hot and the air conditioning system,... More

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David C, General Manager at Mercure Hull Royal Hotel, responded to this review

Dear Roy, Thank you for your review. I was so sorry to read that you had such a poor night sleep. We have a very few rooms which are disturbed by the noise of the station and we are careful to ensure guests who are allocated these rooms know exactly what they are getting at the time of their booking... More

LEICESTER
Top Contributor
64 reviews 64 reviews
51 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 2 weeks ago

just back from one night stay lovely room bit noisy being on front but had lovely view great meals considering 3 coaches in great resturant service for evening meal brillant brakfast great location in centre of city defintly be back in the future

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David C, General Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for your review. I was very pleased to read that you had such a good experience and delighted that we retained this standard whilst being so busy. Best wishes David More

Halifax, United Kingdom
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed here overnight with National Holidays. Pleasantly surprised at this grand old hotel right next to the railway station with a great location for the city centre. Good clean room with bath and shower and comfy beds and hospitality tray (just ring reception for fresh milk). Also a plus point were the bedside lights which had an extra reading light... More

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David C, General Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for your review. I was very pleased you had a good stay and enjoyed your time in Hull. I am sorry you experienced a problem with your shower, this has happened in a number of showers and we are in the process of replacing the defective parts in all rooms. Best wishes David More

Nottingham, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wasnt expecting such a good quality hotel. Food was really good with a great veggie choice forachange, room excellent with a beautiful bathroom which wasspotlesslclean. Customer service was brilliant. I have neverbeen to Hull before, its lovely. Would book again in a flash!!

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David C, General Manager at Mercure Hull Royal Hotel, responded to this review

Dear Sally, Thank you for your review. I was very pleased to read that you had an enjoyable stay, enjoying our food, customer service and our lovely rooms. Hull is a great city and in a world which is at times becoming homogonised and bland - Hull has a real identity and character- I am glad you enjoyed it! Regards... More

Senior Reviewer
8 reviews 8 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great parking, nice welcome and a lounge that screamed but a glass of wine in sink into a sofa. staff very helpful. Rooms basic but had a revamp so comfortable. Great value but don't expect cold glamour!

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David C, General Manager at Mercure Hull Royal Hotel, responded to this review

Dear Sue, Thank you for your review Best wishes David More

Redcar, United Kingdom
Top Contributor
50 reviews 50 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A one night stay to see a show at Hull Truck Theatre which is just a fine minute walk along the road. Car parking at front of the hotel is reserved for lady drivers - perfect. Easy check-in, pleasant enough room which was clean. Our first floor room faced the front of the property and the main road, with no... More

Was this review helpful? Yes 1
David C, General Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for your review. I was pleased to read you will be returning to stay with us again and recognise that we need to make improvements to really impress you Best wishes David More

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Additional Information about Mercure Hull Royal Hotel

Address: 170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)
Phone Number:
Location: United Kingdom > England > Yorkshire > East Riding of Yorkshire > Kingston-upon-Hull
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Hull Royal Hotel 3*
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Also Known As:
Quality Inn Kingston Upon Hull
Quality Hotel Kingston Upon Hull

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style
#6 Romantic Hotel in Kingston-upon-Hull
Hotel Class
Official Description (provided by the hotel)
The Mercure Hull Royal Hotel is ideally located in the City Centre, adjacent to the Railway Station. The Hotel is next to the St Stephens Shopping complex and the Hull Truck Theatre. Close to Hull's historic Old Town Centre and The Deep Aquarium, everything is just a few minutes walk away. The hotel offers free WiFi throughout and free parking. ... more   less 
Number of rooms
155

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