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Mercure Hull Royal Hotel

3.0 of 5 170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)
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Mercure Hull Royal Hotel
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Mercure Hull Royal Hotel
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634 reviews from our community

Traveler rating
    209
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    132
    54
    30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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UK
Top Contributor
78 reviews 78 reviews
51 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is a renovated former Railway Hotel. Comfortable and simple. A decent 3 star and the staff are extremely friendly and helpful. We had a fire alarm at 3 am when i stayed and it was very well handled - to the extent that when i went back to collect my bag the next day, they offered me a free... More 

Was this review helpful? Yes
David C, Customer Service and Training Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. I am pleased to read that you enjoyed your stay and I do agree with you that the staff are friendly and helpful. The Hotel is, indeed, ideally located at the heart of the city close to all that hull as to offer. I... More 

Stamford, United Kingdom
Top Contributor
64 reviews 64 reviews
30 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Went by train to Hull, Hotel right at end of station platform. Staff as usual were excellent in Hotel, Room very good, Food was very good restaurant staff excellent. Loved the atmosphere in Hotel, very central to all of Hulls attractions. Well done to David and his staff for giving us a very enjoyable weekend.

Was this review helpful? Yes
David C, Customer Service and Training Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. It is so nice to hear from our regular guests, knowing you have had such a nice visit and I am sure, David Cooke, will be as pleased as I am to see our staff looked after so well Hope it is not too... More 

middlesbrough
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here for one night on a national holiday trip. We were pleasantly suprised when we arrived at the hotel. The reception desk had our rooms passes ready and were all checked in. The room was small but fine for two of us. It was spotlessly clean and the bed linens and towels were good quality. The room was... More 

Was this review helpful? Yes
David C, Customer Service and Training Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. I was pleased to read that you enjoyed your visit to our hotel, Coach parties can so easily be treated as second class but not here, all our staff pride themselves on treating every guest as f they were ViPs - which they all... More 

London
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Good things. 1. Very close to the station, city centre attractions and has good transport links. 2. Looks nice and the room was nice and clean. Our room (232) was on the side facing the city centre and was quiet. 3. Staff were friendly when approached. Bad thing. I have stayed at hotels all over the world and would not... More 

Was this review helpful? Yes 2
David C, Customer Service and Training Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for posting your comments regarding your recent stay with us. It was pleasing to read that your stay was a pleasant one and that apart from the incident with the shower you enjoyed your stay. I would like to apologise for the faulty shower and I will address this with our housekeeping and maintenance teams Regards David Leadley... More 

Bristol, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I have to say that i do like this hotel, because it is nice and clean and the staff their are always friendly and helpful. And if anybody comes and visit Hull then this is the best hotel to stay in. :)

Was this review helpful? Yes 4
David C, Customer service and Training Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay, it is pleasing to read that you enjoyed your stay so much that you recommend us to friends and family. I do hope it is not long before you have reason to visit us again Regards David Leadley, Customer Service and Training Manager More 

Stockport, England
Top Contributor
95 reviews 95 reviews
46 hotel reviews
239 helpful votes 239 helpful votes
4 of 5 stars Reviewed 1 week ago

The wife and I stayed at the Royal for one night on 14th February as part of a National Holidays weekend break, taking in Lincoln and York. The fact that we stayed here at all came as quite a surprise as the quality of the hotel is significantly above that which National usually provide. After a few pleasant hours in... More 

Was this review helpful? Yes 2
David C, Customer service and Training Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your stay with us. I was pleased to read that you enjoyed your stay with us and believed the hotel to be significantly above the standard usually offered to coach party guests; we ourselves believe that all guests no matter how they arrive (by coach, train or car0 are... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice hotel very close to the train station breakfast nice bad points well not to bad the room was on the small side room number 131 but other than that everything OK. There is a fantastic bistro called Leonardos great food and drinks everyone who visits hull must try there

Was this review helpful? Yes
David C, Customer Service and Training Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. I was pleased to read that you enjoyed staying with us and found breakfast nice. Hull does have many fine Restaurants, Cafes and Bistros for those wishing to dine out although our own restaurant is well worth a visit Regards, David Leadley Customer Service... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here many times and always been a comfortable stay. In the heart of the city so plenty of 'night life' to see and enjoy. Its also at the train station so a good place to stay if exploring the North / North East places in UK

Was this review helpful? Yes
David C, Customer Service and Training Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. I agree with you that the hotel is ideally located for everything that Hull as to offer and do hope that you return to us soon regards, David Leadley Customer Service and Training Manager More 

Hampshire, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

The room was clean but backed onto a busy station concourse, the room was a little dated but nice and clean. Free wifi offered but limited to 1 code for 1 device. The restraint food was good and the staff very good

Was this review helpful? Yes
David C, Customer Service and Training Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your comments regarding your recent stay. I was pleased to read that you enjoyed your stay and I do agree with your comment regarding the staff, they are very good. I would like to clarify the point about Wi-Fi though. It is, indeed, one voucher per device but you are allowed as... More 

Peterborough, United Kingdom
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just come back from an all inclusive weekend at the Royal and the staff were lovely. The evening meals were to a very high standard and the staff were very helpful. We did have a small complaint about portion size of the cheese compared to the biscuits (5 in total) but this was some fixed... All in all... More 

Was this review helpful? Yes 2
David C, Customer Service and Training Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for taking the time to post your recent comments regarding your stay. Being a regular guest, each time you stay your expectations are harder to meet and exceed and it is nice to see that we are still able to do so. Having spoken to you during your stay i am aware of the issue with the cheese... More 

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Additional Information about Mercure Hull Royal Hotel

Address: 170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)
Phone Number:
Location: United Kingdom > England > Yorkshire > East Riding of Yorkshire > Kingston-upon-Hull
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Hull Royal Hotel 3*
Number of rooms: 155
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Also Known As:
Quality Inn Kingston Upon Hull
Quality Hotel Kingston Upon Hull
Hotel Style:
#8 Romantic Hotel in Kingston-upon-Hull

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