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Hotel du Vin & Bistro

4.0 of 5 Crescent Road, Royal Tunbridge Wells TN1 2LY, England
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Certificate of Excellence 2014
Hotel du Vin & Bistro
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Hotel du Vin & Bistro
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438 reviews from our community

Traveler rating
    198
    137
    62
    36
    5
See reviews for
53
235
5
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Fabulous hotel we checked out this morning and were delighted with the entire experience, beautiful old English feel with class and an exceptional receptionist Lucy who not only up graded us to a fabulous suite for a fair price but also was incredibly understanding when two of our business colleagues had to cancel their room due to their flights being... More 

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Royal Tunbridge Wells, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We held our wedding reception here in earlyJanuary. From our first enquiry the discussions ,suggestions and organisation were enthusiastic,helpful and caring to ensure our special day was special. The beautiful Ruinart Room was suggested to accommodate the number of guests comfortably and at the same time enable easy access to facilities for my wheelchair bound relative. Many dietary requirements were... More 

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Bristol
Top Contributor
227 reviews 227 reviews
48 hotel reviews
220 helpful votes 220 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I have stayed here on 2 occasions recently, once immediately before Christmas and secondly, just in the last week. I was impressed on both occasions, particularly with the staff throughout the hotel, at reception, in the bar and in the restaurant. All seem genuinely to be interested and to care about service and the customer. The rooms I stayed in... More 

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Brighton, England
Top Contributor
88 reviews 88 reviews
40 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed on a Sunday night, on a dinner bed and breakfast special rate. We were checked in at reception by the very charming Rashida, who somewhat to my surprise didn't just hand over the key, but took us to our room. When we got there the cleaners were still inside and it wasn't ready. Rather than making us wait,... More 

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Marden, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed in this hotel in December 2014 as part of a group attending a wedding locally. The room was gorgeous and staff did their best to allow us to check in a little early, in order for us to get ready for the wedding. The overall look of the hotel is extremely stylish, luxurious, artistic and a little quirky... More 

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Nikki D, General Manager at Hotel du Vin & Bistro, responded to this review

Dear guest, I am so sorry to hear of your disappointment in returning to the hotel for drinks after the wedding you attended. Our policy is to continue serving residential guests after midnight and we offer this on a room charge basis only. There should not have been a problem with serving you drinks. I will take this up personally... More 

Sidcup, United Kingdom
Top Contributor
54 reviews 54 reviews
9 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My husband and I came here for a night away and it was lovely. The service was very good and the staff were very accomodating. The lady at reception was extremely knowledgeable when it came to finding a place to eat dinner and her recommendations were spot on. The only little grumble I had was that the bed was quite... More 

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Nikki D, General Manager at Hotel du Vin & Bistro, responded to this review

Dear guest, Many thanks for taking the time to write a review. I am delighted that our reception staff were able to assist in where to dine in the local area. I'm sorry to learn of your uncomfortable nights sleep. We are currently investing in new beds for the rooms, which should arrive later in the year. I am grateful... More 

Senior Contributor
43 reviews 43 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We pop in for cocktails when we go out in t wells. It's so much nicer than any normal bar. Haven't stayed here so can't comment but the cocktail bar is very good and the restaurant is great and serves consistently excellent food. We highly recommend this place

Was this review helpful? Yes 1
Nikki D, General Manager at Hotel du Vin & Bistro, responded to this review

Dear reviewer, Many thanks for your kind recommendation of our hotel. I am delighted that you enjoy our bar and its new look. I will certainly pass on your kind words to the bar team here and I do hope you will have the opportunity to stay overnight with us one day soon! More 

Brighton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Such a lovely hotel, well kept, clean, room was fabulous, everything we needed for a fab romantic weekend! The food in the bistro was just excellent although the bar area was being redone and therefore not open, the staff made sure they made up for this by being very attentive and made sure we were comfortable in the lounge area.... More 

Was this review helpful? Yes
Nikki D, General Manager at Hotel du Vin & Bistro, responded to this review

Dear reviewer, Many thanks for taking the time to write us a review. I do apologise that you were not able to take full advantage of the bar however the work has now been completed and it would be our pleasure to invite you back to see the end result. I will certainly pass on your thanks to the team... More 

London, United Kingdom
Top Contributor
63 reviews 63 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have been here twice. Both times it could have been so much better. First up, the staff. They seem to spend a lot of time talking to each other (in the bar or behind the bar) and not much time paying attention to customers. Second, the staff. They appear unenthusiastic and uninterested. It's a job, not much more. Few... More 

Was this review helpful? Yes 2
Nikki D, General Manager at Hotel du Vin & Bistro, responded to this review

Dear reviewer, It is with disappointment that I read your feedback. As you can see from other reviews our staff are rated 'top notch' and give 5 star service. It is unfortunate that you feel this is not the case and I can only apologise. We work very hard to maintain high standards and although we inevitably will not please... More 

dani91
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Recommended by a friend I booked a one night stay here at Christmas on Boxing Day night. The service was fantastic and we had a lovely spacious room. The bed was large and comfortable, with the room featuring all of the amenities you would need such as a smart television. The bathroom was a great size with a shower and... More 

Was this review helpful? Yes
Nikki D, General Manager at Hotel du Vin & Bistro, responded to this review

Dear guest, It is always a pleasure to read feedback such as yours, being one of your favourite places. I am delighted you have such a wonderful time with us and find everything you need in your room. We have a great offer at the moment with 2 and 3 course set meals at £16.95 and £19.95 which run alongside... More 

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Additional Information about Hotel du Vin & Bistro

Address: Crescent Road, Royal Tunbridge Wells TN1 2LY, England
Location: United Kingdom > England > Kent > Royal Tunbridge Wells
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel du Vin & Bistro 4*
Number of rooms: 34
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Also Known As:
Hotel Du Vin And Bistro
Hotel Du Vin & Bistro Royal Tunbridge Wells, Kent

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