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Hotel du Vin & Bistro

Certificate of Excellence
Crescent Road, Royal Tunbridge Wells TN1 2LY, England
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1 room 1 guest
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514 Reviews from our TripAdvisor Community

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Traveler rating
    240
    155
    73
    42
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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    (125)
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London, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My wife and I stayed for 2 nights in August. The hotel is relaxed and friendly and is well appointed. We had a standard double with shower and although the room was small, it was lovely and ad everything we needed.

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London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

So first of all, I should maybe say that I have stayed with hotel du vin maybe 20 times or more over the last years, and that the Hotel du Vin in Tunbridge Wells used to be my favourite hotel. Having recently stayed there for our wedding aniversary, I must say I am quite disappointed. Here is why: So first... More 

Was this review helpful? Yes 3
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The barman didn't know anything about wine! The bar lights were covered in dust! The food was ok ish! I ate my starter, off the set menu and left my main as the steak and chips was a poor quality steak! Sadly, last time I went to eat the food was poor too. Fab for drinks but give the food... More 

Was this review helpful? Yes 1
Nikki D, General Manager at Hotel du Vin & Bistro, responded to this review

Dear Yvette, Many thanks for taking the time to write a review which I have course read with dissapointment. You dined at lunchtime on 8th August and paid the bill in full. It is a shame that no mention of your steak was made to the staff so that we could rectify on the day. I have had no other... More 

West Malling, United Kingdom
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We only ate here but enjoyed every moment. The staff were welcoming and helpful. As it was a 'special' the menu was limited but had enough choice - but you get what you pay for. It was extremely good value and a taster of what they can offer and the usual high quality. The food was most enjoyable. I had... More 

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Nikki D, General Manager at Hotel du Vin & Bistro, responded to this review

Dear 55GrahamS, Many thanks for taking the time to write a review. I am delighted that your enjoyed your meal with us in the bistro and were able to take advantage of our Al Fresco offer. I will certainly pass on your feedback to all the team here who will be delighted to read them. A very happy anniversary from... More 

London, United Kingdom
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had our wedding here a few weeks ago. We stayed in two different rooms and both were brilliant. We particularly enjoyed the suite on the second night which had a fabulous view over Calverly Park. Beds comfy, big bathrooms, nice linen, and all very clean. The staff are absolutely excellent here - events organisers, waiting staff, reception, everyone we... More 

Was this review helpful? Yes 1
Nikki D, General Manager at Hotel du Vin & Bistro, responded to this review

Dear Clare M Many thanks for taking the time to write a review on tripadvisor for us. I am delighted that you chose to celebrate your wedding with us and that your day was a complete success. I am delighted that you would recommend our hotel as the best in Tunbridge Wells and I will certainly pass your feedback onto... More 

uk
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed here a couple of times recently. Staff are very professional and pleasant. Rooms are authentic but lacking tlc tatty wallpaper in places. Food on the pricey side but good quality. Toiletries not replenished daily even after asking. Plus points fridge is a bonus in the room and good facilities in the room. Could do with some biscuits... More 

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Nikki D, General Manager at Hotel du Vin & Bistro, responded to this review

Dear gmblonde, Many thanks for your recent review. I am delighted that you enjoyed you stay overall. I am very pleased to confirm that our bedroom refurb starts tomorrow so the bedrooms will get the tlc they deserve. I have of course spoken to our housekeeping team regarding replenishing the toiletries to ensure that this remains a disappointing one off... More 

kent
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Spent last night at hotel du vin , numerous problems for the Bride , they gave her room away was just the start ,although planned down to the last thing they still got it wrong ., even to locking the bride in the garden and her having to climb over a fence, Our room was pretty on first look but... More 

Was this review helpful? Yes 1
Nikki D, General Manager at Hotel du Vin & Bistro, responded to this review

Dear fudgelulu, Thank you for your tripadvisor review which I have read with disappointment. First and foremost I have checked our CCTV and there is no sign of a bride jumping a fence to get into the hotel. I have also spoken to our reception team and absolutely no rooms were given away, all guests arriving were given their rooms... More 

Prague, Czech Republic
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is one of the best hotels I've ever stayed in. The hotel itself is beautiful, rooms are very cosy and pretty and the staff was excellent! Rooms has equipment like Nespresso coffee maker, magazines, beautiful bathroom and all the vanity kits you need. We arrived with a dog and they even prepared a bowl and very comfy and soft... More 

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Nikki D, General Manager at Hotel du Vin & Bistro, responded to this review

Dear Luckybambo, A very heartfelt thanks for your lovely review of us. I am so pleased that you all had such a lovely stay here in Tunbridge Wells. I will certainly pass your thanks to all the staff, we would be delighted to have you all back again soon! Kind regards Nikki Dorkings General Manager More 

Brighton, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 19, 2015

Very pleased with our stay here. Great dinner, free upgrade to a larger room, and really friendly staff. The hotel has a long interesting history and is a beautiful building that oozes heritage (Queen Victoria stayed there many times), so worth a visit.

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Nikki D, General Manager at Hotel du Vin & Bistro, responded to this review

Dear Tresdigital, Many thanks for leaving such a lovely review for us. I am so pleased to read that you were very pleased with your stay and that we were also able to offer you a free upgrade to a larger room. We are very proud of the history our grand building has associated with it and I would urge... More 

The Hague, The Netherlands
Level Contributor
90 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed July 14, 2015

enjoyable experience with a spacious room overlooking the park, nice food and wine, an attentive staff and good breakfast. We enjoyed a few days here and would happily come back; we recommend you go for the sunday brunch, when wanting a nice additional experience. Well organized with several buffet options, good food, fun atmosphere.. Gardens ask for a stroll and... More 

Was this review helpful? Yes
Nikki D, General Manager at Hotel du Vin & Bistro, responded to this review

Dear tmaria v Many thanks for your recent review on tripadvisor. It is always a pleasure to read such positive feed back regarding the hotel and team and I will certainly be circulating your kind feedback. Our gardens are a hidden gem in Tunbridge Wells, but we are slowly getting word out about dining Al Fresco and making full use... More 

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