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Hotel du Vin & Bistro

4.0 of 5 Crescent Road, Royal Tunbridge Wells TN1 2LY, England
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Certificate of Excellence 2014
Hotel du Vin & Bistro
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Hotel du Vin & Bistro
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422 reviews from our community

Traveler rating
    192
    130
    59
    36
    5
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51
226
4
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nottingham, United Kingdom
Top Contributor
73 reviews 73 reviews
45 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I have stayed in a few Hotel du Vin locations around the country and this is on a par with the best. The staff are top notch and know how to run a quality operation. We arrived early and were upgraded to a Principal bedroom - a nice touch. The room was spacious and well equipped and lack nothing. The... More 

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Datchet, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

The Hotel Du Vin, Tunbridge Wells is such a lovely building. Inside is cosy and elegant. What you would expect from this group. We arrived early just before Sunday Brunch and asked if we could park the car and come back to book in. It was no problem, so we were delighted. We booked a superior room with B&B and... More 

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Royal Tunbridge Wells, United Kingdom
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Local people so have popped in here on occasion. Had a bad patch a couple of years ago but now back up to speed. Not overly extensive menu choice but what is offered is top notch. Wine list superb. If you live in TW definitely a place to try - would love to be sitting in the bar when it's... More 

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Tunbridge wells
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We had been to this Hotel du Vin a number of times prior to our visit in November and had always been pleased with the food and service. This time round we booked their anniversary meal online and , as it was an 18th birthday, we went to the bar beforehand . Our parents had ordered Cuba Libre cocktails for... More 

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Nikki D, General Manager at Hotel du Vin & Bistro, responded to this review

Dear reviewer, thank you for your feedback regarding your recent visit to us. As you mentioned it was very odd for a bar tender to not add coke to the Cuba libre cocktails. In this instance I have checked our cctv and confirm that these were all made to receipe and coke was included. I understand you ordered two rounds... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Attended here for a work Christmas do. I'd heard great things about this place and was disappointed. Firstly we sat in the lobby as no where else for us to be seated, then we were shown to the table, the menu stated Turkey with all the trimmings no mention of pork which I don't eat meaning my main was disappointing.... More 

Was this review helpful? Yes 1
Nikki D, General Manager at Hotel du Vin & Bistro, responded to this review

Dear reviewer, many thanks for your recent feedback on trip advisor, despite our bar being refurbished to house extra seating we found ourselves very busy the weekend of your visit so I apologise you were unable to find a seat. If we find ourselves in this situation we do ask diners if they would like to enjoy a drink at... More 

Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The weather outside may have been cold and wet outside but we were given a warm welcome by the staff. Our room was very comfortable and what I would expect of a hotel of this reputation. A small but appreciated detail was fresh milk in the fridge and the Nespresso coffee maker. It was a very comfortable room to relax... More 

Was this review helpful? Yes
Nikki D, General Manager at Hotel du Vin & Bistro, responded to this review

Dear reviewer, thank you very much for your kind words on trip advisor, I'm pleased to say that the welcome here in Tunbridge wells will be even warmer now that we have our cosy fire lit for Christmas! I will pass on your feedback to the team here whom always appreciate knowing they are doing a good job. If you... More 

Axbridge, United Kingdom
Top Contributor
74 reviews 74 reviews
19 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall I liked our stay here but to be honest, having heard so much about the Hotel du Vin chain from others I was expecting more. The best part was our lovely King Size room overlooking the park which had a massive very comfortable bed, comfy chairs, and a lovely view. Like many hotel bedrooms it was badly lit but... More 

Was this review helpful? Yes
Nikki D, General Manager at Hotel du Vin & Bistro, responded to this review

Dear reviewer, many thanks for taking the time to write your recent feedback of the hotel. Although it seems that we have let ourselves down on the service and you serverly lacking a welcome which I will address personally with the team I do feel we offer a range of menu options. The bistro itself now has its autumn menu... More 

2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My friends and I came here for afternoon tea on tuesday and to be honest we were more than dissapointed with the experience. We all work in the hospitality industry and serve afternoon tea on a daily basis and with Hotel Du Vin being what it is and having heard so many good things about it we were very shocked.... More 

Was this review helpful? Yes 2
Nikki D, General Manager at Hotel du Vin & Bistro, responded to this review

Dear reviewer, thank you for taking the time to write a review which I have read with much disappointment considering other feedback I have recieved regarding our afternoon tea offering. There were other afternoon teas that day and I understood that they all enjoyed both service and quality of food. The waitress in question became very upset when I spoke... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Had my 50th birthday in the Havana Room. A superb room to have a dinner for 30 or so people, it creates a great atmosphere. The pre-event organisation was excellent and, along with the service on the evening, helped make it such a success

Was this review helpful? Yes
Nikki D, General Manager at Hotel du Vin & Bistro, responded to this review

Dear reviewer, many thanks for taking the time to write a great review for us regarding your event. It was an absolute pleasure to help you celebrate the occassion and I will certainly pass on your comments to bothour front and back of house event teams. I hope we will have the opportunity to welcome you back for another party... More 

Oslo, Norway
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Enjoyed a nice stay here. Staff are very helpful. Cosy bedroom overlooking the Park in Tunbridge Wells. A 10 minute walk to the train station with fast service to London Charing Cross! Bistro is lovely with a French Theme & tasty dishes, perfect for a special celebration. Bar was relaxing with great service.

Was this review helpful? Yes
Nikki D, General Manager at Hotel du Vin & Bistro, responded to this review

Dear reviewer, many thanks for taking the time to write a lovely review of our hotel. I am very pleased to read that you found the staff helpful, bistro lovely and that the bar had great service. We are very lucky to be so close to a train station. With being only 45mins away from Charing Cross, we are becoming... More 

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Additional Information about Hotel du Vin & Bistro

Address: Crescent Road, Royal Tunbridge Wells TN1 2LY, England
Location: United Kingdom > England > Kent > Royal Tunbridge Wells
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel du Vin & Bistro 4*
Number of rooms: 34
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Also Known As:
Hotel Du Vin And Bistro
Hotel Du Vin & Bistro Royal Tunbridge Wells, Kent

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