Although we got a free upgrade to a superior room I was very disappointed. This can not be the top of Tunbridge Wells, as far as accomodation concerns. It is a dusty, overaged and overrated hotel. Beds were terrible. Room was big but not clean. I found dustbins hadn't been emptied and milkcups under the desk from the guests before... more

A special occassion Afternoon Tea session with friends turned into a very disappointing experience. After booking weeks in advance, rather than being seated in the lovely Orangerie, we were asked to sit in the front lounge near reception (a less than 4-star experience). It was all-but-impossible to get the serving staff's attention, despite the fact we were a large group,... more

Beautiful location and impressive exterior fail to make up for very badly laid out rooms and confused staff. Trouser press and TV each "stuck" on walls without thought for passage of people. Rooms clean but not spotless and oddly arranged. Breakfast stops at 09:30 sharp (4 Stars???) despite staff advising us that it was 10:00. Breakfast (for me, my wife... more

We stayed here for our wedding anniversary on the Friday night special offer (room, 3 course dinner and breakfast) and were very pleased with the value for money. Couldnt fault the hotel, except a small wedding was taking place in a conference room on the corridor our room was in which was slightly noisy. However despite our room being next... more

Stayed for a conference which we held in a large well laid out room, only downside was the noise from the kitchen. Room 216 was excellent, spa great but the food was not up to standard. Looked good but was not hot and lacking in taste. Breakfast was slow so if your in a hurry call ahead. Broadband was down... more

Stayed 1 night on special package, surprise from the wife!! Lovely room, and good service, nice grounds Food in restaurant superb, what a jewel in the crown Excellent presentation and menu, local and seasonal!! Beauty spa very nice and excellent breakfast, all fresh. we will be back, maybe I will surprise my wife next time! more

I booked into the Spa hotel during a business trip to Tunbridge Wells and I was not disappointed. The hotel had a lovely lounge area where you could relax with a drink or enjoy light snacks. The restaurant was amazing. Really high ceilings and big drapes on the windows. My room was great with a fantastic bathroom. Everything was spotless,... more

My friend and I stayed for three nighrs while visiting National Trust properties in the area. The staff were unfailingly helpful and the hotel itself very restful, with beautifiul grounds. We ate in the restaurant, lounge, and by room service (the latter rather slow) and the food was fine - though some of the restaurant items were over-complicated. "Balsamic whip"... more

we came for valentines weekend, the reception is really nice, we had paid for an upgraded room and this was very disapointing as the decor was very outdate and the bathroom was basic although the size was good. i was very unpleased with the swimmimg pool it is very small and very grubby with mold and grime on the tiles,... more