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4.0 of 5 Hotel   |   Mount Ephraim, Royal Tunbridge Wells TN4 8XJ, England
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A recent review
5 of 5 stars reviewed yesterday
Ghostbuster1924 London
  • Overview
  • Reviews (253)
  • Photos (34)
  • Amenities
  • Room tips (64)
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253 people have reviewed this hotel

Traveler rating
    77
    98
    42
    20
    16
See reviews for
44
95
10
45
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
London
Contributor
13 reviews 13 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I stopped at the Spa for the one night in July after attending a social event in the area. Parking was convenient and secure, the staff at reception were very efficient and welcoming and even our room - which we hadn't bothered to upgrade - was far better than we would normally expect for a standard room.... More

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South Ockendon, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

really nice hotel set in gardens with lots of places to sit. Had evening meal in main restaurant and was pleasantly surprised by quality of food . All staff we encountered were very friendly.our 3 rooms were spacious . Spent time in spa had facial and massage which was lovely. there is a pool and gym for residents to use... More

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Leicester, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in The Royal Spa overnight for work purpose and I was really pleased with the hotel. It had a nice royal antique feel to it and the location was quiet and peaceful. The staff were very friendly and very welcoming and made time to answer my general questions about Tunbridge Wells. The rooms were small, but still spacious and... More

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Kent
Contributor
14 reviews 14 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Our daughter and now son-in-law decided to get married at The Spa. From the first meeting with the coordinator until the day of the wedding everything ran very smoothly. My daughter and I stayed at the hotel the night before the wedding and the staff were very welcoming and accommodating. There was a wedding on the day we arrived and... More

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Dublin, Ireland
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here overnight on business. It's a beautiful hotel with real old world charm. The room was beautifully laid out and made the most of the small space. The bathroom was spotless, air con was effective and the bed was really comfy. Staff throughout the hotel were very pleasant and said hello as you passed them. My meal in the... More

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Echo Beach
Top Contributor
53 reviews 53 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Wonderful quaint little hotel. The rooms are small, clean and very comfortable. The staff were helpful and professional. The bar serves a cappuccino that rivals anything you will be served in Italy. And the prices are more then reasonable. I'd go back.

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east midlands
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I'll keep this snappy-ish, as I could go on and on Check in: They can't find my booking, so I give the young lady the reservation number. She informs me I was booked for the previous day. So I show her the booking request / confirmation, which clearly showed I was correct. She apologises and informs me she can sort... More

Was this review helpful? Yes 4
Spa2000, General Manager at The Spa Hotel, responded to this review

Thank you for your feedback. Unfortunately without a date and room number, or guest name, it is very difficult to investigate such comments. However we would once again reiterate the importance of raising any issues with the Duty Manager. If we are not made aware of issues, we cannot address them. We are sorry that your card was not pre-authorised... More

maidstone
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The Spa Hotel has increased the price for 3 course Sunday Lunch and coffee to £34. On the last two visits the restaurant was almost empty. Although the food is good they have increased the price too much and customers are going elsewhere. Sorry to say probably our last visit.

Was this review helpful? Yes 1
Royal Tunbridge Wells, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband had booked and paid for a spa day at Spa Escapes T wells for myself and two friends, when we arrived it was closed - and it seems never to open again. In desperation of trying to salvage what was looking to be a disappointing and wasted day, I rang the Spa Hotel in an attempt get a... More

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Birmingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 weeks ago

As I was travelling alone on business and unable to find a Premier Inn locally, this was in the right place at the right time. Looked very nice on the web site etc.... so booked it. Then I reviewed the hotels very elaborate menu and found it to be really expensive (e.g 8oz steak £36!), with little choice of "normal"... More

Was this review helpful? Yes 1
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Additional Information about The Spa Hotel

Address: Mount Ephraim, Royal Tunbridge Wells TN4 8XJ, England
Location: United Kingdom > England > Kent > Royal Tunbridge Wells
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Spa Hotel 4*
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Also Known As:
The Hotel Royal Tunbridge Wells
The Spa Hotel Royal Tunbridge Wells, Kent

34 photos of this hotel

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Hotel & grounds (3)
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Management photos: Courtesy of the property manager

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Hotel & grounds (3)
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Pool/beach area (4)
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Room/suite (2)
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Amenities

Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
This 18th century mansion is situated within 14 acres of beautiful gardens and grounds, just a short walk from the town centre. Facilities include 70 bedrooms, spa and leisure club, contemporary bar and award winning restaurant, ample free car parking and wifi. The Hotel has undergone significant, sympathetic refurbishment since it was purchased by the Scragg family in 2007 and is now the Hotel of choice in Royal Tunbridge Wells. ... more   less 
Number of rooms
69

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