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The Spa Hotel

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Mount Ephraim, Royal Tunbridge Wells TN4 8XJ, England
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414 Reviews from our TripAdvisor Community

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London, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Just to say a really big thank you to the staff at the Spa Hotel! We had specific dietary requirements which meant we had to bring in our own food. The staff couldn't have been more accomodating. They stored whatever needed to be frozen/refrigerated in their kitchen fridge and freezer and very kindly gave us any food items as and... More 

Helpful?
Thank estee2016
Hove, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We booked to stay at the Spa hotel for our friends wedding which was held within the hotel itself. Initial comments stated it was a 4 star rated hotel. On arrival we were asked to pay upfront which was a little unusual compared to most hotels. The main building and grounds are very impressive BUT to be truthful our room... More 

Helpful?
3 Thank MichandGeoff r
Brighton
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed one night in between Christmas and new year. I booked it to give the wife a treat after a very busy Christmas . I booked a superior room. The room was old fashioned but this fitted with the style and character of the hotel which I think is grade 2listed. The room was well appointed with all the... More 

Helpful?
Thank John B
Manchester, United Kingdom
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is an amazing hotel. The hotel has a fab atmosphere. The staff were polite and friendly and highly professional. No complaints here. The room was immaculate and very spacious. The bathroom was large and have a fab power shower. I would recommend this to anyone who enjoy the finer things in life. I was content and relaxed throughout my... More 

Helpful?
Thank Louise C
Spa2000, General Manager at The Spa Hotel, responded to this review

Thank you for your feedback. Glad to hear you were well looked after and we look forward to welcoming you back soon! More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed on Thursday Nov 26th in room 110. Bathroom brilliant, bedroom drab with four poster resembling a coffin with bright halogen lights implanted in headboard - hardly for romantics. Bar/brasserie too bright with no atmosphere and too many chairs requiring the use of ladders to each the seat. Breakfast not taken as served from 7am till 9.30 presumably aimed at... More 

Helpful?
Thank Peter L
Spa2000, General Manager at The Spa Hotel, responded to this review

Thank you for your feedback. I'm sorry that you were disappointed with several aspects of your stay. I note that you stayed some time ago and we have since addressed the ambient lighting (or lack of it!) in the Brasserie. We are currently looking at plans to modernise the restaurant, as the sheer size of the room with its current... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We've stayed here a number of times and like the grand style of the hotel with pleasant staff. You have to be selective about your bedroom. Some are a bit dull and overlook air conditioning extractor fans at the back of the hotel which would annoy us but possibly not others. Some modernised rooms have pleasing decor and we're very... More 

Helpful?
Thank robinhilary5
Spa2000, General Manager at The Spa Hotel, responded to this review

Thank you for your feedback. We have recently started working on a rolling bedroom refurbishment, with each room benefiting from Georgie Scragg's individual style, and the first lot of rooms are due to be completed this week. I'm sorry that you experienced a delay in the Brasserie, this is not our normal standard and your comments will be addressed. On... More 

Hernhill, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

We used the hotel as a one night stop over on the way to the South coast. This hotel is a traditional layed out hotel with spa leisure facilities. Reception was very helpful and polite. Check in was quick. We were in Room 202 which is at the end of the 2nd floor. It was very quiet and spacious. It... More 

Helpful?
Thank Simon G
Spa2000, General Manager at The Spa Hotel, responded to this review

Thank you for your feedback and delighted to hear you had an enjoyable stay. We agree that the existing layout of the spa is probably not what we would have designed, and are currently working on plans to improve this area, which will hopefully include a jacuzzi / hot tub area. We hope to see you again soon! More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Stop here for 4 nights on the 14th of Jan rooms are very nice and clean all the staff are very nice would stop here agen and will be in the summer hopefully the only problem that I had was that it seamed like they was doing some work in the room next to us which there was abit of... More 

Helpful?
Thank Jordan P
Spa2000, General Manager at The Spa Hotel, responded to this review

Thank you for your feedback, and delighted to hear you enjoyed your stay. Yes we are currently carrying out some refurbishment work and I am sorry that you were disturbed. We look forward to seeing you again the summer. More 

Ashford, United Kingdom
Level Contributor
45 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have come into contact with the Spa through work. We held our Christmas party here and the service was amazing. The staff were all super friendly, accommodated our every need and made our Christmas party very special. We have since been back for business drinks and again they have catered to our every need. Cannot fault!

Helpful?
Thank Houps17
Spa2000, General Manager at The Spa Hotel, responded to this review

Thanks for your feedback, delighted to hear you've been well looked after. Perhaps next time we can welcome you back for a weekend spa break?! More 

Southampton, United Kingdom
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

This is a really difficult review to write as it could and should have been a wonderful stay. But it wasn't. Check in: went smoothly & we were happily informed our room had been upgraded (very nice until this was thrown in my face in their "apology" but more on that later) Room 216: has its own little flight of... More 

Helpful?
4 Thank Susie600
Spa2000, Owner at The Spa Hotel, responded to this review

Thank you for your extremely detailed and lengthy review. Lets take a look at the facts. You stayed with us during our quietest month of the year, and as we were quiet we upgraded you to our beautiful balcony room at no extra cost. You posted on twitter how the room was beautiful and how you were having a wonderful... More 

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