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Smith & Western Tunbridge Wells

Certificate of Excellence
Linden Park Road, Royal Tunbridge Wells TN2 5QL, England
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Smith & Western Tunbridge Wells
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193 Reviews from our TripAdvisor Community

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Colchester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Although the hotel rooms are immaculately clean i was unfortunately a little less happy with the view over Sainsburys car park!! Such a shame. Bathrooms lovely although lighting not great for make up and a full length mirror would be an added bonus. Restaurant and bar theme was fun. Free snacks are always a plus.. Had a fab Mojito too!!... More 

Helpful?
Thank noonoo99
London, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 1 week ago

We booked this hotel on bookings,com and where aware that they would take the first nights booking before we stayed. It said in booking details that it would be up to two days before staying. So I was shocked to find they had locked this amount on my credit card over six months in advance of staying, we where not... More 

Helpful?
Thank MrMonkey65
George P, General Manager at Smith & Western Tunbridge Wells, responded to this review

Very you sorry you feel this way, However we have always taken the first nights stay as a deposit. however Bookings.com have changed their wording of this as it now states the payment will be taken up to 2 days before. We understand how this my appear unclear to some people and we are working with Booking.com to get this... More 

Eastleigh, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago

This report will describe how the Smith & Western Hotel in Tunbridge Wells took money from my credit card almost four weeks in advance of a proposed one-night stay and then failed to respond when I cancelled the booking a mere three days later, still three weeks prior to the one-night reservation. Had it not been for the efforts of... More 

Helpful?
Thank machaon
Essex, United Kingdom
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

My husband booked this hotel for an anniversary treat and what a great treat it was...staff lovely friendly and helpfull..our room was a themed room and clean and tidy with en suit shower room..dinner is amazing..would reccommend anyone to try this place you wont be disappointed !!1

Helpful?
Thank tinaandy2015
Chatham, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband booked an overnight stay here for our 11th wedding anniversary. Unfortunately on the day he was rushed into hospital. I called the hotel to inform them we could not make it and their kindness was amazing. I was able to rebook for another time. We checked in two weeks later. I wasn't sure what to expect but on... More 

Helpful?
Thank Gill H
kent
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I plus another couple were looking for somewhere to stay in Tunbridge Wells for one night. We found this place on here, read the reviews and decided to give it a try. We were not disappointed with our choice!! Rooms were ready early so we were able to drop our bags off and go to the bar!... More 

Helpful?
Thank minxcat
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Unlike a previous reviewer we did not see any rubbish outside when we arrived. Agree that all the staff were very cheerful and nothing was too much trouble. We stayed in the Comanche room which was more than adequate. The shower was probably one of the best we have used. Although we didn't plan to do so we decided to... More 

Helpful?
Thank Brian D
St. Albans, United Kingdom
Level Contributor
194 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Had a few problems finding it (head for Sainsbury's and you wont' go wrong) and the first impression wasn't great with loads of empty cigarette packets and other rubbish lying around the entrance. Once inside though the welcome is great, and the staff are really friendly. Room was excellent, although would have preferred a king bed rather than what appeared... More 

Helpful?
Thank TheFSG
Kent, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 4, 2015

We came for a theatre visit and this was the second time we stayed at Smith & Western. We gave it 100% last time and this time, because of all the Christmassy spirit and decorations, it exceeded that. The staff are lovely, the facilities are excellent, the atmosphere is great, cleanliness is 105% and the food is out of this... More 

Helpful?
1 Thank Philip D
London, United Kingdom
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed November 28, 2015

Fantastic setting really has the wow factor not tacky at all, bar has saddle seats at the bar which are fun , rooms are great would highly recommend staying really adds to the experience fantastic attention to detail ,

Helpful?
1 Thank dpac2014
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