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BEST WESTERN PLUS Dover Marina Hotel & Spa

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Dover Waterfront, Waterloo Crescent, Dover CT17 9BP, England
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BEST WESTERN PLUS Dover Marina Hotel & Spa
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BEST WESTERN PLUS Dover Marina Hotel & Spa
BEST WESTERN PLUS Dover Marina Hotel & Spa
BEST WESTERN PLUS Dover Marina Hotel & Spa
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611 reviews from our community

Traveler rating
    159
    236
    122
    60
    34
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118
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
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2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

I don't even know where to start. On arrival we expected just a simple room, maybe a decent shower, and a floor that was flat. How wrong were we... We were put into a room on the 3rd floor, that had dips and slants in the floor as we walked in. The toilet was actually blocked, and the wardrobe was... More 

Was this review helpful? Yes 4
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We went to Dover over Easter period and decided we should stay at this hotel due to its location close to the see and not far from Dover Castle. When we checked the staff were really friendly but i was shocked by the room. We had a sea view room but the room had hardly any new faciltities not even... More 

Was this review helpful? Yes 7
Kiel, Germany
Top Contributor
59 reviews 59 reviews
8 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My wife and I used this hotel at the end of March 2015 as the last stopover before taking the ferry back to Calais after a six day coach tour of southern England. Our party of around 50 senior persons had arrived late in the evening and we had to reach the 4th floor where our room 402 was situated.... More 

Was this review helpful? Yes 8
bwmarina, General Manager at BEST WESTERN PLUS Dover Marina Hotel & Spa, responded to this review

Dear Mr Peter, Thank you very much for your valuable feedback. I am so sorry to note that you were not entirely satisfied with your stay. As a listed building that is over 185 years old, unfortunately we are unable to install another lift in the hotel and I am very sorry this inconvenienced you. I am so sorry you... More 

Newport, United Kingdom
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed here with family as a stop over before going to France on the ferry! Check in was quick and staff helpful and polite. There was a gym on site. This was big with plenty of equipment. Food was lovely and again staff friendly and polite. They offered an a la carte menu and a bar menu. The hotel is... More 

Was this review helpful? Yes 7
bwmarina, General Manager at BEST WESTERN PLUS Dover Marina Hotel & Spa, responded to this review

Dear RMCELP, Thank you very much for your review. I am pleased to note that you enjoyed your meal in the hotel and found the staff to be friendly and helpful. I am so sorry you found the room floor to be uneven and the room not soundproofed. As a listed building that is over 185 years old, unfortunately our... More 

Grimsby, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Lovely hotel with friendly staff. We had a great room overlooking the sea. Breakfast had good range of foods. Free wi-if in rooms. Free parking was a bonus as we didn't need car as shops within a few minutes walk.

Was this review helpful? Yes 1
bwmarina, General Manager at BEST WESTERN PLUS Dover Marina Hotel & Spa, responded to this review

Dear Chris, Thank you very much for your lovely review. I am pleased to note that you have enjoyed your stay with us and that you found the staff to be friendly. We look forward to welcoming you back to the hotel in the near future. Thank you & Best Regards, Thusitha Sumanasekera General Manager More 

brighton, england
Contributor
20 reviews 20 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed recently on an overnight deal and was deighted with the stay. Booking by phone was simple , with the brilliant receptionist suggesting we join Bestwestern and get a free room upgrade. Location is great, with extensive sea/ harbour views, good outdoor seating and cafe next door ( part of hotel). Wecome was great as was the wonderful massage (... More 

Was this review helpful? Yes 1
bwmarina, General Manager at BEST WESTERN PLUS Dover Marina Hotel & Spa, responded to this review

Dear Pauline, Thank you very much for your lovely review. I am pleased to note that you have enjoyed your stay with us and that you found the food to be good and the staff to be friendly. We look forward to welcoming you back to the hotel in the near future. Thank you & Best Regards, Thusitha Sumanasekera General... More 

Sevenoaks, United Kingdom
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here as attending an exhibition in Dover and using as a stopping point for a trip to France. Very impressed with the helpfulness of the staff here, in the hotel reception, restaurant and bar. Older style building right on the seafront, in very good order, and our room had everything you would expect. Great breakfast the next morning... More 

Was this review helpful? Yes 1
bwmarina, General Manager at BEST WESTERN PLUS Dover Marina Hotel & Spa, responded to this review

Dear Chris, Thank you very much for your lovely review. I am pleased to note that you have enjoyed your stay with us and that you found the staff to be friendly and helpful. We look forward to welcoming you back to the hotel in the near future. Thank you & Best Regards, Thusitha Sumanasekera General Manager More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This is a lovely hotel right on the seafront, clean and comfortable, the staff were welcoming and full of smiles, we had a lovely weekend break and would recommend it, we arrived sunday afternoon and the bar and restaurant were full, so food must be good too. Its a few steps away from the pier, where you can have a... More 

Was this review helpful? Yes 1
bwmarina, General Manager at BEST WESTERN PLUS Dover Marina Hotel & Spa, responded to this review

Dear Jackie, Thank you very much for your lovely review. I am pleased to note that you enjoyed your stay with us and that you found the staff to be friendly. We look forward to welcoming you back to the hotel in the near future. Thank you & Best Regards, Thusitha Sumanasekera General Manager More 

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