We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN PLUS Dover Marina Hotel & Spa

4.0 of 5 Dover Waterfront, Waterloo Crescent, Dover CT17 9BP, England
Hotel website
Hotel deals
Special Offer
Save up to 50% off stays!
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
BEST WESTERN PLUS Dover Marina Hotel & Spa
Professional photos View all
Browse nearby
BEST WESTERN PLUS Dover Marina Hotel & Spa
BEST WESTERN PLUS Dover Marina Hotel & Spa
BEST WESTERN PLUS Dover Marina Hotel & Spa
Write a Review

553 reviews from our community

Traveler rating
    135
    220
    112
    58
    28
See reviews for
113
245
22
62
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (553)
  • Mar-May only
    (110)
  • Jun-Aug only
    (165)
  • Sep-Nov only
    (170)
  • Dec-Feb only
    (108)
All months
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

lovely character-some hotel overlooking Dover harbour. Friendly reception staff, clean rooms. Room can be hot at night. Only disappointment was the food. Meals were well prepared, however waited over 50 minutes in bar for food, offered a drink when i queried the wait - but no apology. Breakfast was excellent, however the waiter's trousers were filthy and he managed to... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes 4
1 review
5 of 5 stars Reviewed 1 week ago

Fantastic service by Olly at the hotel tonight. The hotel serves excellent food and has good accommodation. The staff are all friendly and look after you. Recommend this place a lot and use it on a regular basis.

Was this review helpful? Yes
bwmarina, Manager at BEST WESTERN PLUS Dover Marina Hotel & Spa, responded to this review

Dear Philip, Thank you very much for your lovely review and your kind words on the staff, especially Olly. I am sure he will be thrilled to read your comments and I will ensure that he is suitably recognised and rewarded for his efforts. Thank you & Best Regards, Thusitha Sumanasekera Operations Manager More 

Croydon
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Visited here on basis of a spa deal! There's no pool, no steam room no jacuzzi just a sauna, arrived Sunday afternoon and the receptionist in the 'spa area' very unhelpful. Restaurant was good, food was good, bedrooms were a nice size, and main receptionist very helpful.

Was this review helpful? Yes 3
bwmarina, Manager at BEST WESTERN PLUS Dover Marina Hotel & Spa, responded to this review

Dear Jenhel28, Thank you very much for your review. I am so sorry the spa Therapist has come across as unhelpful. It is only with constructive feedback that we could improve our service and thus our Spa Manager will undertake retraining to improve customer service to her staff. I am pleased to note that you enjoyed the food and the... More 

Bromley, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We purchased an online voucher for one night dinner bed and breakfast with glass of prosecco and one spa treatment per person and paid on arrival for an upgrade to a room with a balcony (£20 extra). I can recommend room 108 as it has a double frontage, lovely view and huge balcony. We were just bowled over by a)... More 

Was this review helpful? Yes
bwmarina, Manager at BEST WESTERN PLUS Dover Marina Hotel & Spa, responded to this review

Dear Juliatk168, Thank you very much for talking time to post a review on tripadvisor. I am glad you enjoyed your stay and found the staff friendly and helpful. I am also please to hear that you enjoyed the hotel and it's facilities and especially the breakfast. We look forward to welcoming you to the hotel in the near future.... More 

Dublin, Ireland
Contributor
18 reviews 18 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed over long weeknd in family room. Lovely spacious room overlooking the sea. Our bed was very soft and was never quite dressed properly over the four days, sheets not tucked in or pulled tight. Pillows not at all comfortable, they do need to address this. The room got very warm but you can open the windows so not a... More 

Was this review helpful? Yes
bwmarina, Manager at BEST WESTERN PLUS Dover Marina Hotel & Spa, responded to this review

Dear Maggiemay65, Thank you very much for your review. I am pleased to learn that you enjoyed the hotel and it's facilities, specially the evening meals and the breakfast. Thank you very much for your kind words on the reception staff and the service staff. I am so sorry to hear that the pillows and the bed were uncomfortable and... More 

Cresswell, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed 1 night on my way to France. Good sized room, friendly staff, beds were comfy and there was free internet for a business traveler like me which was helpful. Not far from the Dover ferry terminal which is a ideal location to access many restaurants and bars. Overall my experience was good and I'll stay here again.

Was this review helpful? Yes
bwmarina, Manager at BEST WESTERN PLUS Dover Marina Hotel & Spa, responded to this review

Dear Brandan, Thank you very much for your review. I ma please to learn that you enjoyed the hotel facilities and found the staff to be friendly. we hope you would come back and stay with us again soon and look forward to welcoming you back to the hotel in the near future. Thank you & Best Regards, Thusitha Sumanasekera... More 

Senior Contributor
22 reviews 22 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Check in was efficient, the room was clean an tidy. It's in a great location on the waterfront and only a short stroll to town centre. Ordered room service and this is where it all went down hill. It took over 10mins for tjem to answer the phone and take my order, it than took another 50mins for it to... More 

Was this review helpful? Yes 2
bwmarina, Manager at BEST WESTERN PLUS Dover Marina Hotel & Spa, responded to this review

Dear David, Thank you very much for your review. While I am pleased to hear that you liked the room and found the check in to efficient, I am sad to hear about the unpleasant room service experience you have had. Our Food & Beverage Manager will revisit the room service procedure and will undertake staff retraining where necessary. On... More 

Clevedon, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed here a couple of times. The last being Monday 8th December. Have always had a good experience, and the staff are friendly. Seafront hotel with shops and restaurants very nearby, along with views of Dover Harbour.

Was this review helpful? Yes 1
bwmarina, Manager at BEST WESTERN PLUS Dover Marina Hotel & Spa, responded to this review

Dear Ray, Thank you very much for your review. I am pleased to learn that you enjoyed your stay with us and liked the hotel and its facilities. Thank you very much for your kind words on the friendly staff. we look forward to welcoming you back to the hotel soon. Thank you & Best Regards, Thusitha Sumanasekera Operations manager More 

Contributor
19 reviews 19 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for two nights (Friday & Saturday) to allow for a day-trip to France to stock up on wine etc. from the hypermarkets in Calais and Boulogne. It’s only about a 15-minute drive to the Eurotunnel terminal at Folkestone, and only a couple of minutes to the ferries at Dover, so ideally situated for this. This is a very... More 

Was this review helpful? Yes 1
bwmarina, Manager at BEST WESTERN PLUS Dover Marina Hotel & Spa, responded to this review

Dear RPD22, Thank you very much for your review. I am pleased to learn that you enjoyed your stay with us and liked the charm of hotel in this historical building and its facilities. we look forward to welcoming you back to the hotel soon. Thank you & Best Regards, Thusitha Sumanasekera Operations manager More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN PLUS Dover Marina Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Dover Marina Hotel & Spa

Address: Dover Waterfront, Waterloo Crescent, Dover CT17 9BP, England
Phone Number:
Location: United Kingdom > England > Kent > Dover
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN PLUS Dover Marina Hotel & Spa 4*
Number of rooms: 81
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotels.com, Cheap Tickets, Orbitz, Hotel.de, Despegar.com, Odigeo, EasyToBook, TripOnline SA and Tingo so you can book your BEST WESTERN PLUS Dover Marina Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Dover Marina Hotel And Spa
Best Western Dover Marina Hotel Dover
BEST WESTERN PLUS Dover Marina Hotel & Spa England, UK
Hotel Style:
#2 Luxury Hotel in Dover

195 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (152)
Viewed
View from room (28)
Viewed
Hotel & grounds (37)
Viewed
Room/suite (37)
Viewed
Pool/beach area (8)
Viewed
Dining (7)
Viewed
Bathroom (15)
Viewed
Other (20)

Management photos: Courtesy of the property manager

Viewed
All management photos (44)
Viewed
Dining (9)
Viewed
Hotel & grounds (27)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay