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BEST WESTERN PLUS Dover Marina Hotel & Spa

4.0 of 5 Dover Waterfront, Waterloo Crescent, Dover CT17 9BP, England
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BEST WESTERN PLUS Dover Marina Hotel & Spa
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BEST WESTERN PLUS Dover Marina Hotel & Spa
BEST WESTERN PLUS Dover Marina Hotel & Spa
BEST WESTERN PLUS Dover Marina Hotel & Spa
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532 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Northwood, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at the hotel on 10 November for one night. We were welcomed warmly, and we found our room easily. It was on the fourth floor with seaview - small but comfortable and very clean. The bed would have been better if it could have been wider, and there was certainly a need for a wider duvet as it... More

Was this review helpful? Yes 1
Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We stayed here for one night to see Dover and take a day trip to Calais on the ferry. The hotel is lovely and within walking distance of the port. We chose a sea view room. The room was clean and functional, it could do with a soft refurb, but all in all fine. The building obviously has a lot... More

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent a night here and it cost £38. Not bad! The hotel is within walking distance of the town centre and the docks (eastern and western). The lobby and reception look fresh and the staff were welcoming, smart and friendly. There was a nice bar and restaurant area although I didn't try the food. The room was small but... More

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East Kilbride, Glasgow
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Booked in to this hotel as we were catching the Ferry to Calais in the morning. We had stayed in another hotel the year before but it was more out of town and was quite run down. I didn't expect much as there was 3 of us in the one room(my daughters 17), but were pleasantly surprised by the fresh... More

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Top Contributor
85 reviews 85 reviews
43 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The hotel itself is quite nice, a good location with a view of Dover Castle, only 2km from the White Cliffs of Dover. Check in took at least 15 mins before we were even acknowledged, the person before us complained about how long she had to wait before staff spoke to her and the staff person was very rude to... More

Was this review helpful? Yes 2
bwmarina, Manager at BEST WESTERN PLUS Dover Marina Hotel & Spa, responded to this review

Dear sm05060, Thank you very much for your review. I am so sorry you did not have a pleasant check in experience and the meal & service was not to our usual high standards. The Front Office Manager the Food & Beverage manager will use your valuable comments to undertake retraining of their teams in order to avoid such occurrences... More

New London, New Hampshire
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A classic waterfront Hotel. Clean, comfortable and up to date WIFI,television. Great location for Castle and ferry port. 15 minute walk to either Train station or Castle. Excellent restaurant Staff was very proactive and attentive

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bwmarina, Manager at BEST WESTERN PLUS Dover Marina Hotel & Spa, responded to this review

Dear Joe, Thank you very much for your review and the lovely comments on the hotel and staff. We value your positive feedback and look forward to welcoming you back soon on your next visit to Dover. Best Regards, Thusitha Sumanasekera Operations Manager More

Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My mum brought me a groupon voucher for both of us to use the spa and afternoon tea, we had a fantastic afternoon very relaxing. The afternoon tea was beautifully presented and was very very nice with endless amount of tea or coffee. Great value for money would really recommend it.

Was this review helpful? Yes 1
bwmarina, Manager at BEST WESTERN PLUS Dover Marina Hotel & Spa, responded to this review

Dear Measha, Thank you very much for your review. We are glad to hear that you and your Mum enjoyed your visit to the hotel and the afternoon tea. Thank you very much for your kind words and the great feedback. We value your positive feedback on our high levels of service and look forward to welcoming you back soon... More

Chester, United Kingdom
Top Contributor
51 reviews 51 reviews
24 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked a room with an extra bed for our grandson. The room on the 3rd floor had a magnificent view of the sea but the sofa bed had to be turned down by ourselves, not a problem but should have been done beforehand. The lift is from a different era and the hotel generally needs a good smarten up.... More

Was this review helpful? Yes 2
bwmarina, Manager at BEST WESTERN PLUS Dover Marina Hotel & Spa, responded to this review

Dear David, Thank you very much for your review. I am so sorry to hear that your room was not made up to your requirements prior to your arrival. I am also very sorry that we did not have any Real Ale during your stay with us. I am sorry you found the lift to be inadequate. As a listed... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

too many managers in my opinion within this hotel who simply do not know how to manage and communicate with their junior team. I say this from actual observations made in person. DAY ONE. 1. Upon checking in for both rooms full payment was taken ? Normally this should be taken after our stay upon check out! 2. The room... More

Was this review helpful? Yes 4
London, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This Hotel is in a perfect setting, A view of France in the distance. HOWEVER, There is to many managers withi this hotel who simoky do not know how to manages and communicate with their junior team. Day one. Room was perfect, view was perfect , checkin was perfect to a point. Charged for the rooms before even stayed their... More

Was this review helpful? Yes 3
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Additional Information about BEST WESTERN PLUS Dover Marina Hotel & Spa

Address: Dover Waterfront, Waterloo Crescent, Dover CT17 9BP, England
Phone Number:
Location: United Kingdom > England > Kent > Dover
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN PLUS Dover Marina Hotel & Spa 4*
Number of rooms: 81
Reservation Options:
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Also Known As:
Best Western Dover Marina Hotel Dover
Best Western Dover Marina Hotel And Spa
BEST WESTERN PLUS Dover Marina Hotel & Spa England, UK

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