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Holiday Inn Rochester-Chatham

3.0 of 5
Maidstone Road, Chatham ME5 9SF, England
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Holiday Inn Rochester-Chatham
Ranked #5 of 5 hotels in Chatham
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223 reviews from our community

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Traveler rating
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Date Rating
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 20, 2013 NEW

Use Holiday Inn and other IHG hotels a lot- and the standard you can expect is pretty much universally good. This ones no exception. It's dated on the outside (late 80's brick) and it's got a bugger of an entrance and exit (watch out). But rooms were spacious, decent size. Bathroom needed updating maybe. Hotel has restaurant, pool, gym etc.... More

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Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review
May 21, 2013

I'm sorry you found the hotel a little dated on the outside, but pleased to hear you found us universally good. Next time you stay with us please feel free to phone the hotel directly to make your booking and request a room away from the road side. We will do our best to accommodate your request. More

Chatham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed May 17, 2013

We very often stay here. The staff are friendly and also ready to help with any queries you may have. The rooms are very clean and accommodating. The food is reasonably priced both in the bar area and the restaurant. The health suite is equipped well in the gym. The sauna, steam room and jacuzzi are fabulous. The pool is... More

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See 2 more reviews by TraceyS50 for Chatham
Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review
May 20, 2013

It is great to hear you stay here often and the staff are always so friendly and helpful. I am glad you are so pleased with all aspects of the hotel and we look forward to welcoming you back again soon. More

ashby
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 10, 2013

I was pleasantly surprised by my stay at this hotel. On first arrival it looked like any other roadside motel but once inside my opinion changed. Very bright and modern in contrast to the architecture outside. Good reception, reasonably priced bar, competitive food/drink offers, clean room (with no musty bathroom smell despite the shower curtain - why do hotels still... More

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Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review
May 13, 2013

Thank you for taking the time to review the hotel. I am so glad to hear that we exceeded your expectations and that you would stay again. More

Horsham
Senior Contributor
49 reviews 49 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 6, 2013

This hotel is perfectly adequate but I don't like the way they give you an attractive starting price, then bump up the price with extras. I stayed on a Friday night and got a price of £55.00 when I booked a couple of months previously, which is very good value. However, when I checked in I had to buy a... More

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Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review
May 7, 2013

Thank you for reviewing the hotel. I am glad you got such a good deal for your room rate. I am sorry you felt the charges for the extra's were so high. More

London, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 29, 2013

For what it is, this is a pretty average place to stay. Rooms had no proper temperature control and even in winter time it was so hot in the rooms I felt like I was going to pass out as the radiators are jammed on and you can't open the windows. Me and my partner had a broken boiler at... More

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Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review
April 30, 2013

Thank you for reviewing the hotel, I am glad to hear you enjoyed the breakfast. Sincere apologies that the heating in the bedroom was not working at the time of your stay last year. Since then all the heating has been fixed. I do hope your boiler at home is also fixed. More

Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 28, 2013 via mobile

The welcome was fantastic "Sam" on reception is helpful, informative and very polite. Rooms were very clean and cleaned daily with fresh towels. Nothing was too much trouble, even down to getting a nail file! :) The pool and jacuzzi are a must! We only had bar food while we stayed but the meals we had were nice and bigger... More

Was this review helpful? Yes 1
Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review
April 30, 2013

Thank you for taking the time to review the hotel. It was great to hear how helpful the receptionist was and how clean the rooms were and I'm glad you enjoyed the use of our leisure club. My sincere apologies for the poor service you received in the bar. if you would like to call the hotel directly I will... More

Seaton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 25, 2013

26 family members stayed in this hotel over the weekend 19 - 22 April. Without exception everyone said how helpful the staff were, how clean the rooms were and that all meals taken were good. We all enjoyed our stay. Particular thanks to Vicky Trowbridge, Elisha and Laura. Laura good luck with your baby and your wedding. Richard and Sue... More

Was this review helpful? Yes
Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review
April 26, 2013

Thank you for taking the time to review the hotel. I am so glad you all had such a great stay. I hope you enjoyed the wedding. More

Kent
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 13, 2013

Oh dear! The hotel and location are nice BUT I was made to feel small and embarrassed by the total lack of customer service. It specifically stated that a large print menu was available. After an intolerable wait in the restaurant whilst the staff looked for one they eventually said they did not have one. How difficult is it to... More

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Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review
April 18, 2013

I am so sorry for the poor experience you received in the restaurant when asking for a large print menu. This is not usual practice and I am extremely sorry you felt the way you did. We have reviewed this and we do now have large print menu's available. More

bn13 1dg
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed April 9, 2013

This was a very nice hotel, the staff were very helpful and friendly.I would have given it five stars but it fell down on the following.When all the guest had arrived in fair numbers and assembled at the bar there was only one person serving for a while and the wait for a drink was so long some had to... More

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Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review
April 15, 2013

Thank you for taking the time to review the hotel. I am glad you found all the staff so friendly and helpful. My sincere apologies for the slow service issues that you experienced, we will be looking into these further. I do hope that you enjoyed your brother in laws wedding. More

Luton
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 8, 2013

A Weekend Break organised by my Pensioners Club, we have a couple a year. Holiday Inn Standards are generally very high, and this was no exception. Usual very nice (Standard Double), although getting one of the rooms fronting the adjacent main road meant traffic noise early in morning spoilt a lay-in. Radiator in room did not work, so suffered the... More

Was this review helpful? Yes
Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review
April 9, 2013

It was great to hear you had a lovely weekend away at the hotel. I am so pleased that you enjoyed it and we lived up to your expectations. I am so sorry that the radiator in your room did not work, i only wish we could have rectified this for you at the time. I hope that we can... More

 
 
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Additional Information about Holiday Inn Rochester-Chatham

Also Known As:
Holiday Inn Rochester-Chatham Hotel Chatham
Holiday Inn Rochester-Chatham Hotel
Holiday Inn Rochester Chatham
Holiday Inn Chatham
Chatham Holiday Inn
Holiday Inn Rochester-Chatham Kent, UK
Address: Maidstone Road, Chatham ME5 9SF, England
Phone Number:
Region: United Kingdom > England > South East England > Kent > Chatham
Amenities:
Business Center Fitness Center Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Chatham
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to The Holiday Inn Rochester-Chatham hotel. This modern, well equipped hotel contains fully air-conditioned bedrooms all with high speed internet access. With our mix of Double, Twin & Family Rooms (Kids Stay & Eat Free) and fuly equipped Spirit Health & Fitness Centre with Pool, the hotel is the ideal location for both business & leisure travellers.The Holiday Inn Rochester-Chatham hotel is ideally located for key attractions including Leeds Castle, Historic Dockyard Chatham, Rochester Cathedral, Dickens World & Brands Hatch Race Circuit. Access to the Holiday Inn Rochester-Chatham hotel is easy via both the M2 & M20, or by train to Rochester station, making the hotel a central base for touring Kent or a convenient stop-off en-route to Folkestone and Dover.For Conference & Events, the hotel has fantastic facilities for all types of Meetings, Functions & Ceremonies within the Academy Conference Centre. Click here for more info. ... more   less 
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