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The Victoria Hotel

59 London Road, Canterbury CT2 8JY, England
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The Victoria Hotel
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Ranked #13 of 18 Hotels in Canterbury
A recent review
4 of 5 stars reviewed 2 weeks ago
Paulathome At home
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224 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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At home
Contributor
13 reviews 13 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 3 nights over Easter and found it to be a lovely hotel. Big car park, wonderful staff, very friendly and very helpful with any questions raised. Ate at the hotel 2 nights out of the 3 and found it to be very good, always hot and always served with a smile. Breakfast was cooked to order and... More 

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Worthing, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were given room 400, a whole flat! That was great as it had two bedrooms and lots of room for a family of 4. We only needed it for a night, but was great to get. The overall presentation of the hotel is OK and it needs the details doing up, such as chipped paint, raw edges of flooring... More 

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Romsey, United Kingdom
Top Contributor
57 reviews 57 reviews
29 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here for 9 nights on a recent business trip to Canterbury. The hotel staff were helpful and friendly, and the room, while comfortable, was a little small for a double. Some of the rooms have been created out of a larger room, divided off by a stud-partition wall, and, if you happen not to have sympathetic neighbours as... More 

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Salisbury, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel last night with my daughter and a friend as we were visiting the university of Kent. The hotel is perfectly situated with ample 'free parking'. Lovely spacious and clean bedroom with modern bathroom. Hotel staff extremely helpful and friendly, especially the Manager Stuart Martin who was welcoming, cheerful and very informative of the area. Breakfast... More 

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2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 15, 2015

It was extremely busy as I knew it would be but staff were very friendly and service was excellent and quick , the food was to die for, well done to everyone including the chefs, will be going back soon

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2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 14, 2015 via mobile

Went around 8pm on 14th March. Found manager/senior staff member, whom I believe was called Stuart Martin (?), definitely the rudest person I had come across that day. He had no idea of customer service, believed insulting the customer was acceptable when simple compromise was possible. Such a shame as ruined a very nice evening.

Was this review helpful? Yes 3
Guildford, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2015

I thought this hotel offered great value for money. Our room was spacious, well furnished and spotlessly clean. Although some of the decor in the communal corridors is slightly dated , noted by other reviewers, the room itself was decorated to a modern theme and appeared fresh and inviting, it included tea-coffee facility, hairdryer, t.v which all worked fine. The... More 

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Maidstone, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 8, 2015

My son James had his graduation for his PGCE at Canterbury Christ Church University and we decided to go to Victorias as it was near my Mother-in-laws place and we had used the venue sometime ago. Its a privatly run hotel and Carvery & Grill. The service was very quick and we did not book a table. The decor is... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 6, 2015 via mobile

I was coming to Canterbury for my sister's graduation, she book the victoria hotel for us. The minute my family and i arrived at the door we were tired, hungry but to be greeted the way we were was not what i had in mind. The receptionist made rude remarks and was totally sarcastic all the time, he seemed distant... More 

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Canterbury, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 2, 2015

Had a great stay here the weekend just gone. Nicely priced and have to say that the carvery was a good option for lunch. If I am ever back in Canterbury, would be happy to stay here again. Rooms were good and staff friendly.

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