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Swallow Chaucer Hotel

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
2.5 of 5 stars 23 reviews
23 Reviews
5.0 of 5 stars
1
4.0 of 5 stars
6
3.0 of 5 stars
5
2.0 of 5 stars
3
1.0 of 5 stars
8
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#21 of 22 hotels in Canterbury
Description: Hotel built around attractive old House & retaining Regency appearance & atmosphere.
  • Address
    63 Ivy Lane
    Canterbury CT1 1TU
    England
Check Rates: $187 £94 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 2.5 of 5 stars Based on 23 traveler reviews
  • What to Expect:
    • 3 based on 13 reviews Rooms
    • 3 based on 13 reviews Service
    • 2 based on 15 reviews Value
    • 3 based on 13 reviews Cleanliness
    • 3.5 based on 2 reviews Dining
  • Recommended For:
    • 30% based on 15 reviews Older travelers
    • 20% based on 15 reviews Young singles
    • 10% based on 15 reviews Families with young children
    • 10% based on 15 reviews Families with teenagers
    • 10% based on 15 reviews An amazing honeymoon

Reviews of Swallow Chaucer Hotel

( 1-10 of 23 )
Apr 11, 2008

When I first arrived at this hotel I follwed the signs into the their overspill carpark. This was full of rubbish and the building looked shabby (almost derelict). A short walk found the main carpark which was better, aleit full of office workers smoking from the nearby offices. My company booled this room for me, and I'm glad because if... more

Management response from
gm_chaucer, General Manager

Thank you for your comment. We welcome all feedback as it guides us in our efforts to improve. The hotel is currently decorated in a traditional theme. Unfortunately some rooms are in need of updating. We are soon to embark on a refurbishment programme. This room more than others will obviosly benefit . We are genuinely sorry you did not...

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4 of 5 stars
Southampton
Mar 3, 2008
0/1 found this review helpful

We were surprised at the negative tone of some of the reviews. We found the hotel welcoming and friendly. The decor is past its best, but full of character, much more than a modern chain. Our room was huge and very clean and comfortable with a bathroom big enough for a game of squash. All the hotels were located in... more

Management response from
gm_chaucer, General Manager

Many thanks for your response, we look forward to welcoming you back to the hotel in the future.

Feb 15, 2008
1/1 found this review helpful

Following a single night stay in what can only be described as a grubby hotel in need of refurbishment, I am covered in what look like flea bites. Is that just a coincidence? you decide. more

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3 of 5 stars
ukgroom
Feb 11, 2008
0/1 found this review helpful

I stayed at the Swallow Chaucer this weekend, having found myself in Canterbury without a bed for the night. Overall I found the hotel quite pleasant, so was surprised at there being so many negative reviews here. We chose the Chaucer based on it's location (about 2 minutes walk from the centre and less than 5 from the Cathedral) and... more

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1 of 5 stars
Bournemouth, United Kingdom
Jan 24, 2008
2/2 found this review helpful

Location – On the wrong side of town – whilst only a few minutes walk from the city centre you approach on foot through a dark & twisty subway – the neighbourhood may be OK but there is a sense of uneasiness that is not pleasant. Perhaps the fact that the hotel is right behind a Inland Revenue tax office... more

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1 of 5 stars
Hulst, The Netherlands
Jan 14, 2008
1/1 found this review helpful

My boyfriend and I spent a week in England Sept 2006. We spent five nights in London and the other three in Canterbury. At the time of planning this trip we couldn’t reserve the hotel we wanted so our only choice was the Swallow Chaucer. We wished we would have reserved more in advance as many hotels have a small... more

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1 of 5 stars
East Anglia
Dec 10, 2007
2/2 found this review helpful

We booked this hotel on a seasonal winter break deal as a perfect way to spend a birthday weekend... We arrived at 4pm and were given a room on the first floor overlooking the front of the hotel. On first inspection it seemed reasonable enough, a little shabby and tired but bearable. However, outside, just underneath our window was a... more

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4 of 5 stars
Dudley, west midlands
Dec 9, 2007

not the most glamorous hotel, but it proved good for our first visit to Canterbury. Arrived slightly earlier than planned, but cheerful receptionist checked if our room was ready..yes it was and the key passed over. On the second floor; views of the Cathedral; large bathroom; twin beds; separate sitting area. Lovely bed linen, but the room and most of... more

Oct 27, 2007

I have stayed here a few times now. The best thing about the hotel is the location with plenty of parking and easy access to the town. The hotel building is on the shabby side and it is somewhat over-priced. Rooms are reasonable, but when I arrived on a hot day the windows were closed up and the room was... more

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3 of 5 stars
Cambridge
Aug 7, 2007

Hotel was a little shabby. Staff found it difficult to understand English at times. Rooms were tidy and clean. As we paid only £84 this was acceptable, but no more. PS Underpass was ok !! more

Reviews of Swallow Chaucer Hotel

( 1-10 of 23 )
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Swallow Chaucer Hotel Address

63 Ivy Lane, Canterbury CT1 1TU, England