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Canterbury Hotel

3.0 of 5 140 Wincheap | Kent, Canterbury CT1 3RY, England (Formerly Thanington Hotel)
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Certificate of Excellence 2014
Canterbury Hotel
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Canterbury Hotel
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82 reviews from our community

Traveler rating
    52
    28
    2
    0
    0
See reviews for
17
33
3
9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Peterborough, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

the hotel staff were very welcoming and accommodating. The room was well equipped and nice and clean. Not all the tv channels worked and the staff could not find me new batteries for the tv remote which was disappointing. The biggest problem was the room temperature 😔 it was unbearably hot!! With windows and curtains open we were still unable... More

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Hampshire
Senior Contributor
49 reviews 49 reviews
32 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We chose the Canterbury Hotel for a group visit to Canterbury, and stayed 4 nights. Our members occupied the normal rooms, the suite, the four Poster, and the family room. We were all pleased with the standard, and the breakfast was well up to standard. The girls in reception were always very helpful, and they gave good advice when requested... More

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Sydney
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

I was really taken with this hotel. Only issue was that the room was a little too warm. Other than that everything was perfect. Lovely breakfast too. With cereal, fruit, yogurt and a full English breakfast.

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Toronto, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 2, 2014

This is a lovely old hotel outside of the centre of town. The staff were uniformly wonderful. They provided welcoming, friendly service, and were able to answer any questions, provide suggestions, and generally help in any way. There is a beautiful courtyard garden and an indoor pool, which provide lovely relaxation at the end of a busy day of sightseeing.... More

Was this review helpful? Yes 1
thanington, Public Relations Manager at Canterbury Hotel, responded to this review

Dear Guest, Thank you very much for leaving such a great in depth review for us, reviews like this one are a real help in attracting potential guests to stay with us as you really gave a wonderful insight into the positives of the hotel, especially regarding our customer service. I can only apologise for the humidity/heat issue with your... More

Berkhamsted, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 1, 2014

We were made to feel really welcome from the minute we arrived. The car park is a blessing as once parked we had no need to get back into the car until we left. Our room was spotless with a bathroom that looked brand new. A 10-15 minute walk to the city centre and we had a wide variety of... More

Was this review helpful? Yes 1
Alex R, Public Relations Manager at Canterbury Hotel, responded to this review

Dear Guest, We’d like to thank you very much for such a wonderful review, it really means a lot to the staff when our guests go to the effort of doing so. We sincerely hope we see you again in the future! Kind regards, Alex More

London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 1, 2014

Fantastic spa, lovely staff ..I endulged in a hot stones massage ... well worth it! Looking forward to trying something else on the list on next visit. And only a 5 min walk into the heart of the City.

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Alex R, Public Relations Manager at Canterbury Hotel, responded to this review

Dear Kathryn, Thank you very much for your review, it was lovely having you with us again, and the therapists will always be delighted to see you! Kind regards, Alex More

Lewes, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 30, 2014 via mobile

What a perfect hotel very clean,staff very helpful nothing was too much trouble and the icing on the cake was the pool which stayed open till 9.30 in the evening and opened in time to have a swim before a lovely breakfast everything was perfect.

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Alex R, Public Relations Manager at Canterbury Hotel, responded to this review

Dear Josephine, Thank you very much for your kind review, as we are always delighted to receive such positive feedback from our guests. I am very glad you were able to take advantage of the swimming pool having such long opening hours too, and hope it added to a relaxing stay for you. We hope to see you again in... More

Luxembourg City, Luxembourg
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed August 29, 2014

We only spent one night in this hotel en route back to Luxembourg, but we were very pleased indeed with our choice. Staff were very friendly in all parts of the hotel, the room (albeit a little small) was very well equipped and decorated. Off-street parking was most welcome. And the breakfast was excellent, well cooked and presented with friendly... More

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Alex R, Public Relations Manager at Canterbury Hotel, responded to this review

Dear John, Thank you very much for your kind review, and sincerely hope we do see you again if you’re in the area! We pride ourselves on our customer relations here, so to receive such praise for our staff here is truly pleasing. Hopefully next time you’ll be able to stay with us for more than one night, as it’s... More

1 review
4 of 5 stars Reviewed August 26, 2014

Lovely hotel, very friendly and helpful staff, only 5/10 minute walk to the city centre! Would recommend to family's or couples looking to stay in Canterbury. Free parking only issue is spaces are limited! Breakfast was lovely, shame the order had to be placed the night before.

Was this review helpful? Yes
Alex R, Public Relations Manager at Canterbury Hotel, responded to this review

Dear Jonathan, Thank you very much for your kind review, we are very glad to receive all feedback from our guests, especially the positive! Regarding your comment about the breakfast; we make sure to let our guests know that whatever you choose on your menu can be altered in the morning if you would like to do so, but we... More

Islamabad, Pakistan
Contributor
13 reviews 13 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 16, 2014

The best way to assess a hotel is the attitude of the staff - and you will be stunned if opting for the Canterbury Hotel. In all of my travels both at home and abroad - i have yet to find such an accommodating, friendly and courteous staff. On the whole, the hotel is comfortable - with spacious rooms, decent... More

Was this review helpful? Yes
Alex R, Public Relations Manager at Canterbury Hotel, responded to this review

Dear Dr Ali, Thank you very much for leaving us such a positive review, especially regarding your comments about our staff. We believe that having excellent Customer Service is the staple of any successful hotel, so to hear such praising comments is very pleasing, and the staff will be delighted to hear them. We sincerely hope to see you again... More

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Additional Information about Canterbury Hotel

Address: 140 Wincheap | Kent, Canterbury CT1 3RY, England (Formerly Thanington Hotel)
Location: United Kingdom > England > Kent > Canterbury
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Canterbury Hotel 3*
Number of rooms: 15
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