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All 18 Canterbury hotels

BEST WESTERN Abbots Barton Hotel

3.0 of 5 Hotel   |   36 New Dover Rd, Canterbury CT1 3DU, England
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Ranked #7 of 18 Hotels in Canterbury
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Ian H Bristol, United Kingdom
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399 reviews from our community

Traveler rating
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    54
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bristol, United Kingdom
2 reviews
4 of 5 stars Reviewed yesterday NEW

Although we only stayed overnight, the staff were extremely welcoming and the room very pleasant. Evening meal and Breakfast were most enjoyable and served by efficient and friendly staff. Some building work at rear of hotel but did not disturb us.

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Dorking, United Kingdom
Top Contributor
111 reviews 111 reviews
31 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed for one night in a standard double. Check in was abrupt but professional. room was clean, comfy, plenty of storage, good shower but overall was dated in style. Cant complaint tho as we both got a good nights sleep as fortunately there was no noise from others or the building work. The hotel in general is tired and... More

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abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review

Dear guest, Thank you for your review. My staff and I are happy you had an enjoyable stay and pleased your nights sleep was a good one. I expect check in was a busy one and we are training currently, I have passed your comments to Hannah who is a delightful receptionist and also works on our weddings with me.... More

West Midlands
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here with my wife on a Monday and Tuesday night. We are retired. The hotel was well appointed and in a good setting within ten minutes walk of the city centre. The full English breakfasts were very well prepared and we found the staff excellent. Would be very happy to return at some stage.

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abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review

Dear guest, Thank you for your review. My staff and I are pleased to hear you had an enjoyable stay and we look forward to welcoming you back in the future. Kind regards Christine More

Canterbury
1 review
5 of 5 stars Reviewed 3 days ago NEW

Good room , good hotel , good service & good food . I have come here twice and the service is still very good . The price of staying one night is reasonable and worthy . Thanks a lot to all staff of the hotel .

Review collected in partnership with Easytobook.com

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abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review

Dear guest, Thank you very much for your review. My team and I are delighted you enjoyed every aspect of your stay. I will pass your comments to them all. We do hope to see you again. Kind regards Christine More

UK
Top Contributor
133 reviews 133 reviews
90 hotel reviews
87 helpful votes 87 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Won't waste too much time on here, have seen some of the other reviews. Safe to say I travel a lot and like BW as the hotels are different. Had an attic room, branded executive, expensive, warning notice not to leave window open as there is a pigeon problem, so hot stuffy night on the lumpy bed. Dinner, what an... More

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abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review

Dear guest, Thank you for your review. Firstly, please accept my sincere apologies with regard to the problems you have mentioned during your stay. I have actually just replied to you personally as you completed the BEST WESTERN guest survey online. I have explained the VAT issue and I have also commented on the other points you bought to my... More

Southend-on-Sea, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently spent a lovely weekend at this hotel (3rd October). The rooms are large and very comfortable. Shower very efficient plus big bath with plenty of hot water! Breakfast excellent. The staff were very friendly and helpful. The manager / restaurant manager very efficient. The location is excellent, a short walk and you are in the centre of Canterbury... More

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abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review

Dear guest, Thank you very much for your review. My team and I are delighted to hear you had a lovely stay and we look forward to welcoming you back in the future. Kind regards Christine More

Gravesend, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago

Unfortunately our stay was ruined by the behaviour of other hotel guests who shouted and played loud music at around 2am. The duty manager was very slow to react. It took four calls before he took corrective action and the noise finally stopped. The following morning, a member of staff paraded the offenders in front of us at the breakfast... More

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abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review

Dear guest, Thank you for your review. I must apologise for the situation that you experienced during your stay in February. I do find your comments a little disturbing with regard to the the noisy guests being introduced to you during breakfast as this is not the usual standard of my Duty Managers. I would be very interesed to know... More

Colchester, United Kingdom
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed the weekend with a group of 45 friends (22 couples & one single). The staff were efficient & welcoming. Our room was very big and comfortable. The bathroom likewise was big and the shower efficient, unlike so many hotels. The bar prices were OK but they had no beers on draft, only keg beer. The evening meal for our... More

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abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review

Dear guest, Thank you for your review. My team and I are pleased you enjoyed your stay,however, I am sorry to hear that one of your evening meals was spoilt along with your Sunday lunch. I will of course be looking into this with the Chef, if you wish to discuss the matter further with me then please feel free... More

London, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We visited the Abbots Barton as part of a group of 50 people and the whole experience was fine, the check in was painless - the room allocated was spacious and the staff were very eager to please, especially the bar manager and his assistant Andrew. Nothing was too much trouble. I agree with other comments regarding the breakfast, I... More

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abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review

Dear guest, Thank you for your review, it was a pleasure to read and we are very pleased you enjoyed your stay My team and I would be delighted to welcome you back at any time you are in Canterbury. The building works you mentioned is actually our new function room and bar, which we hope to have operational in... More

London, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is nice, the rooms are clean, spacious and in the quiet place. The receptionist rushed to give us the keys, my son's room didn't take it, so I had to go three times to ask to reprogramme it and at the end she did give me a new key. Whilst waiting, and it was so rushed and without... More

Was this review helpful? Yes
abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review

Dear guest, Thank you for your review. Firstly, please accept my sincere aplogies for the reception you received at check in and the rudeness of the Night Porter on the morning you required an earlier breakfast. I am actually very disappointed to hear your comments as this is not the hotel's normal standard,I can assure you.We our proud of our... More

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Additional Information about BEST WESTERN Abbots Barton Hotel

Address: 36 New Dover Rd, Canterbury CT1 3DU, England
Phone Number:
Location: United Kingdom > England > Kent > Canterbury
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Abbots Barton Hotel 3*
Number of rooms: 40
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Also Known As:
Best Western Canterbury
Canterbury Best Western

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