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BEST WESTERN Abbots Barton Hotel

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36 New Dover Rd, Canterbury CT1 3DU, England
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BEST WESTERN Abbots Barton Hotel
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596 Reviews from our TripAdvisor Community

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Traveler rating
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    67
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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    (596)
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    (162)
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strathpeffer
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

I spent almost a week here with a coach party from Highlands of Scotland. It was our base for day trips to other parts of Kent. The hotel is very welcoming with friendly and extra helpful staff. We enjoyed a variety of delicious meals in the Fountain restaurant, good choices of menu, a chance to try new things (personally).Choices at... More 

Was this review helpful? Yes 1
Godalming, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Very well run hotel with organised, courteous, professional and accommodating staff. Ample parking and it was no problem leaving the car in the car park for a few hours after we had checked out of the room, which allowed us to see more of Canterbury and use hotel amenities before we left for home. Very dog friendly, they are allowed... More 

Was this review helpful? Yes
Kent, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

The room content was good but the location was not. Room 320 looks down on the car and coach park. When the coach started up it was loud. Needs better window insulation. The ground floor toilets are neat but they are like walking into a Sauna. Both front desk and Restaurant staff were very good, we overslept but after a... More 

Was this review helpful? Yes
St. Albans, United Kingdom
1 review
1 of 5 stars Reviewed 3 days ago NEW

Tired old hotel, showers change temperature every 10 seconds, be warned you will be scalded or frozen, not all baths have non slip surface. One of our party fell in the shower due to temperature fluctuation, staff stated that as Best Western is an American Company they do not have to comply with English safety regulations???!!! Very poor sound insulation,... More 

Was this review helpful? Yes
abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review

Dear Guest, Thank you for your review and your comments. I am slightly bewildered as my staff know that the hotel is privately owned and managed,not run by BEST WESTERN UK or USA. We do have high standards to adhere too working within the brand, however,we do deliver at all times, polite and courteous staff. All extras required in bedooms... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We decided to come back to the Hotel for our Tenth wedding anniversary, was nice to see that the hotel had kept the same features from then, although the evening stay comparing the room and prices with other hotels in the area was very over priced. The card and chocolate was a nice gesture, and the food in the restaurant... More 

Was this review helpful? Yes 1
abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review

Dear guest, Thank you for your review with regard to your recent stay at the Abbots. I am pleased you enjoyed your special chocolates and card, this is something we like to do as it's adds a personal touch when here for an anniversary. As I met with you the next morning to discuss your comments, I explained about the... More 

Hookwood, United Kingdom
Level Contributor
3 reviews
3 of 5 stars Reviewed 6 days ago NEW

The room was lovely, and we had a small dog which they provided for as well which was lovely, but we have had better breakfasts ie variety where continental is concerned, also we felt uncomfortable as waitresses were clearing tables right beside us for evening meals whilst we were still eating and the dining room was far from busy. We... More 

Was this review helpful? Yes
abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review

Dear guest, Thank you for your review, I am pleased my team made you feel welcome and you enjoyed your stay along with your little dog. The breakfast we offer is vary varied for both cooked and continental, if there was something that you were looking for in particular, I am sure if you had mentioned it to my head... More 

London, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The building looked beautiful from the outside and the inside did not let it down with Victorian style paintings dotted around. the restaurant looked quite unassuming the staff were helpful and polite. I had a two course set meal, a main and dessert. main being a duck leg with potatoes and chorizo and a minuscule amount of veg which was... More 

Was this review helpful? Yes
abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review

Dear guest, Thank you very much for your delightful review about the hotel, staff and your evening meal. I have passed your comments to the team, who hope you will come back and see us soon. Best regards Christine More 

Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently stayed with a group. The rooms were comfortable although some of the air conditioning units were noisy. Showers were good and breakfast great. However food ordered at the bar took over an hour to arrive, tables for dinner weren't available until late and the hotel seemed understaffed (one person trying to manage the bar and reception). I kept... More 

Was this review helpful? Yes
abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review

Dear guest, Thank you for your review, my staff and I are pleased you had an enjoyable stay, we do apologise with regard to the service which you have mentioned that you felt let the hotel down. It is a very busy time of year, we do have tour groups in and when they eat, we do at times have... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

A lovely hotel in a Beautiful surrounding. The staff were attentive and the food was lovely. I didn't stay so can't comment on the rooms but it was a lovely venue for my cousins wedding. The only thing stopping me give an excellent rating is the lack of baby change facilities. I was told to change my baby on the... More 

Was this review helpful? Yes
abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review

Dear guest, Thank you for your review, my staff and I are pleased you had an enjoyable day at your cousins wedding. My apologies for the lack of baby changing facilities and the way you were advised to resolve it, this is not the correct way and I think one of my young waiting staff must have misunderstood, as this... More 

Margate, United Kingdom
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago

A warm greeting awaited us at reception and so it continued - fabulous staff and nothing is too much trouble. We had a deluxe room that was enormous with an extremely comfortable bed and spa bath - well worth booking! Exemplary service at the bar and at breakfast too - warmly greeted again and the food was lovely, lots of... More 

Was this review helpful? Yes
abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review

Dear guest, Thank you for your lovely review, it was our pleasure to ensure you had a wonderful stay and my team and I look forward to welcoming you back in the future. Best regards Christine More 

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