Thank you for choosing the Quality Hotel St Albans and for taking the time to post a review. Please accept my apologies for the apparent confusion which led to your room not being serviced. We have passed this issue onto our systems provider for further investigation as we are not aware of this happening previously. I am pleased to note... More

Thank you for taking the time to review your recent stay with us. I am sorry that we did not match your expectations on this visit. Your feedback, especially providing the room number, is appreciated and we will certainly endeavour to use this in a positive way going forwards. As this forum is anonymous, we cannot always track the room... More

Many thanks for taking the time to review your recent stay at the Quality Hotel with your family. I was delighted to read that you found us to offer value for money and would stay with us again if you were in the St Albans area. I will certainly ensure that your kind comments in relating to our breakfast offering... More

Thank you for your custom over the years and for taking the time to share your feedback with us. I was delighted to read that you have returned on several occasions. I was certainly share your kind comments about the staff with the team, especially the Housekeepers and Chef. I am pleased to read that one of your highlights is... More

Many thanks for taking the time to share your experiences of the Quality Hotel gained during your many visits. I am delighted to read that you find us to be a home from home and that you find the Hotel to be comfortable. It is especially pleasing to read that the Reception team are welcoming. I will also ensure that... More

Many thanks for your review following your stay at the Quality Hotel St Albans. I was delighted to read that you enjoyed your stay with us. I was especially pleased to note that the team members who were on duty were proactive in the service that they gave you and you also found them friendly. I was certainly share your... More

Many thanks for your recent stay at The Quality Hotel. I was delighted to read that you had an enjoyable stay and were able to enjoy our Leisure Club facilities. Thank you for taking the time to highlight your satisfaction with breakfast, the cleanliness and also the team in general. I will certainly be sharing your feedback with all of... More

Many thanks for your recent stay with us and for taking the time to write a review. I was delighted to read that the team were able to swiftly assist with your requests in a friendly and polite manner. I do appreciate you recommending us for short breaks and sincerely hope to welcome you back again soon. More

Thank you for taking the time to review the Quality Hotel following your recent booking(s) with us. I am pleased to read that you enjoy our Restaurant offerings, both for breakfast and dinner. I will certainly share your comments with the Chef who will appreciate the recognition. I am sorry to read that you have found the bar service to... More