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Castle House

Certificate of Excellence
Castle Street, Hereford HR1 2NW, England
Hotel amenities
Castle House
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Ranked #1 of 14 Hotels in Hereford
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Philip365 Colwyn Bay, United Kingdom
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237 reviews from our community

Traveler rating
    174
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    11
    5
    2
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30
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Colwyn Bay, United Kingdom
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Friendly and welcoming staff; top quality food and comfortable surroundings. A well-run hotel retaining traditional values - a great credit to Hereford. Great location within a few minutes walk of the cathedral. Will certainly return with the family.

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Hereford, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Took my wife here for her birthday treat we dined in the Bistro. What a wonderful experience. We had been told how good the food was but the whole experience was far more fantastic than we could have imagined. Brilliant attentive staff very helpful and knowledgeable made for an evening experience to remember for ever. Definitely going back when time... More 

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Axminster, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

A very comfortable and well located hotel with some traditional style. Stayed in suite 2 . Small peaceful gardens ,with seating , on the edge of the moat. Just a few moments walk to the Cathedral and centre, at the end of the cul de sac road. Samantha one of the receptionists was charming and most helpful

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Fleet, Hampshire
Senior Contributor
47 reviews 47 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is the best in Hereford by a mile. It is run by a lady GM & lady executive chef and it shows!!! Very efficiently run and attention to detail - like real milk in a jug in the fridge in our suite! Beautiful flowers everywhere and comfy and warm. We had a suite overlooking the pond and park.... More 

Was this review helpful? Yes 1
Portsmouth, United Kingdom
Contributor
19 reviews 19 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I booked a short break as a surprise following my husband's 70th birthday having seen the hotel on a previous visit to Hereford. We were very impressed from the time of our arrival until our departure on the efficiency and friendliness of the staff. Our room was a junior suite which was very comfortable. extras such as fresh milk in... More 

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herefordshire
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Having put off my trip to Hereford and castle house hotel for quite a while I have not been disappointed ! I have just return from the overnight stay and I cannot give the hotel too high praise. At the least Mr W was happy which says it all. Our evening meal was excellent. The dining room team very attentive... More 

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Hereford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

Lovely hotel in a lovely setting and pleasantly presented. Went for a 50thbirthday high tea with some lovely people. We were sat on 2 separate tables? 8 scones between 10, bland cup cake containing no decoration. Sandwich was good I had 1 quarter smoked salmon and earl grey tea and 1 scone £20.00 What a shame If you would like... More 

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mmarriottlodge, General Manager at Castle House, responded to this review

Dear SJC23, Thank you for your review. I'm pleased that you think the hotel is lovely and pleasantly presented, but sorry to hear that you would give the afternoon tea a 'wide berth' Any complaints we receive we take very seriously and investigate fully, here are my findings. From your comments I believe you were part of the afternoon tea... More 

New Ross, Ireland
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 8, 2015

I recently attended a family celebration at this charming hotel and was most impressed by the service, attention to detail and comfortable and elegant dining room, most lovely for such an occasion. Well done to all the staff.

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Orpington, United Kingdom
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed February 6, 2015

We had a 2 night stay here last weekend, through a Secret Escapes deal. From the minute we arrived until we reluctantly left we felt throughly looked after. Every member of staff were polite, efficient and friendly, without exception. The food was absolutely delicious. Plenty of choice at breakfast, freshly cooked to order, quality ingredients and very generous portions, as... More 

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Fareham, United Kingdom
Top Contributor
55 reviews 55 reviews
20 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed February 4, 2015

Booked a Junior Suite as the other rooms were taken and glad we did, having only paid an extra £10 for it. The tea and scones were a lovely way to spend the afternoon and reading the paper in the comfortable lounge. The room was fabulous but on the second floor just a minutes walk from the hotel which we... More 

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