Cold room, old bathroom very difficult to adjust cold n hot water. Poor customer service. When I requested to book a taxi, a front desk staff lied me that a taxi had already come and left the hotel. But I was waiting it outside the lobby all time. Although breakfast was included in price, foods served were very cold, breads... more

My husband described this hotel as "comfy like an old cashmere sweater that has some holes in it but also has new buttons". I know what he means. We booked last minute for a Fri/Sat night B&B treat and chose the Winchester mainly because of its central location and what was available. For the sake of ease I'll split this... more

I couldn't agree more with the previous comments. I've stayed here on business several times. This hotel is in a perfect location right in the middle of the city so ideal walking distance to cathedral, shops and station; and, although in city centre, there's a lovely garden to escape from the bustle. The staff are really friendly and polite and... more

I was working in Winchester for a couple of days and overall was extremely plessed with the service that the hotel provided me throughout my stay. the room was spotless and comftable. The location of the hotel is in the center of Winchester and has it's own back garden which guests are able to relax in. The food in the... more

We received a warm welcome at the hotel and couldn't fault it. We had a view over the lovely gardens and the bed was very comfortable. The hotel was quite atmospheric as it was an old building - although the quid pro quo for this was a very slight tattiness in places if you looked really hard. Having said that... more

My boyfriend booked this hotel as a surprise weekend away for our anniversary and have to say, 10 out of 10 for his effort, 2 out of 10 for the hotel's. We arrived early afternoon and were delighted to find that our room was ready. The hotel was really quaint in the old part (and the garden is very picturesque)... more

I booked online, the first and last time I will do so. For the first time ever I phone to confirm and they had never heard of me. They said they would call me back. 3 hours later I phoned them and had to make a new booking, thankfully they had rooms available. Upon arriving I was greeted by very... more

Stayed two nights linked to a conference. I went for the best available rate (as I was spending public money). The hotel is incredibly 1980s with heavy floral wallpaper etc etc and just a little bit tatty overall. I stayed in the old part of the hotel. The room was adequate, but the bed was incredibly soft and uncomfortable. The... more

arriving & learning my room was on the top floor I advised them my wife was disabled the duty manager didn't want to know and came across as if she didn't care they had got the booking and it wasn't going to change now and with bad legs they still made her walk up two flights of stairs (no lifts)... more