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Holiday Inn Express Southampton West

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Adanac Park, Southampton SO16 0YP, England
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Holiday Inn Express Southampton West
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Holiday Inn Express Southampton West
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560 Reviews from our TripAdvisor Community

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Traveler rating
    118
    203
    133
    68
    38
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220
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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  • Spanish first
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English first
  • All months
    (560)
  • Mar-May only
    (142)
  • Jun-Aug only
    (207)
  • Sep-Nov only
    (134)
  • Dec-Feb only
    (77)
All months
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

Great stay, friendly staff and clean comfortable rooms. Really let down by the food. Under cooked chips, all the dishes seem to be pre cooked and far to expensive for the quality. I don't mind paying for a decent meal but for those prices I would expect a better quality meal.

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Helmshore
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I cannot rate this (or any) hotel as excellent because hotels do not achieve perfection but I would find it difficult to fault. It may be a little more expensive than others but, in my experience of hotels in and around Portsmouth, it is well worth the extra cost and it is considerably less expensive than many. I will make... More 

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Rugby, United Kingdom
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Great location for Southampton, the docks, ferries and Portsmouth. However, it's a a bit isolated from other amenities, restaurants etc, so if you want a relaxing drink in the evening without taxis, you have to use the in-house restaurant and bar which is what let the place down. Overall decor is good, rooms immaculate, beds really comfortable, decent shower. All... More 

Was this review helpful? Yes 1
Jurgita G, Front Office Manager at Holiday Inn Express Southampton West, responded to this review

Dear Harv1909, Thank you for staying with us and reviewing our hotel . I am happy to read that you found our team to be professional and friendly. Our staff takes great pride in their jobs, and I am so happy to read that you noticed. However I would like to apologise that we did not meet your expectation with... More 

Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed for one Sunday night prior to cruise. Typical of this type of hotel. Staff were friendly. Hotel was clean. The room was clean comfortable although did not have air con and it was a very warm day. A fan had been provided which was alright. We opened the window and this helped but on a week day may prove... More 

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Jurgita G, Front Office Manager at Holiday Inn Express Southampton West, responded to this review

Dear Pelston54, Thank you for reviewing our hotel. I am happy to read that you will be returning to our hotel and had a good stay with us. I am pleased to let you know that we will have a cooling system in each room this year and we will have soft refurbishment in the lobby. Please note lift has... More 

London, United Kingdom
Level Contributor
188 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
2 of 5 stars Reviewed 1 week ago

Tired HIE but was able to get a good nights sleep. The outstanding issue of the stay was the absolutely terrible food. The hotel is out on a limb so it is either eat at the hotel in the evening or travel. The food is ordered at the bar and then it seems it is pot luck. The order was... More 

Was this review helpful? Yes 1
Jurgita G, Front Office Manager at Holiday Inn Express Southampton West, responded to this review

Dear JonnyBerlin Thank you for reviewing our hotel. I am glad you had a good nights sleep. However I am sorry to hear that the dinner and breakfast service were not to you satisfaction in the areas you have highlighted the short comings, we will speak to the staff involved to ensure a quality of service is maintained. Please be... More 

Bristol, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

Booked five rooms for one night prior to our daughters graduation. All rooms were clean and spacious with comfortable beds and excellent shower facilities. Breakfast was included in the price and even though it wasn't extensive, it was more than adequate. With regard the price, £68 per room was excellent value for money. Last but by no means least were... More 

Was this review helpful? Yes
Jurgita G, Front Office Manager at Holiday Inn Express Southampton West, responded to this review

Dear Nick194, Thank you for taking the time to leave your fabulous feedback on your recent stay here at Holiday Inn Express Southampton West. We are pleased to read that you found our hotel to be great and you had a superb stay with us. Great to hear that the hotel cleanliness are on top and our staff were welcoming.... More 

Norwich, United Kingdom
Level Contributor
350 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
3 of 5 stars Reviewed 1 week ago

This HI is conveniently situated just off the motorway...there's not much else around. Check-in was efficient and brisk. The room basic, but comfortable for a night's stay. We'd arrived after 20:30 so they'd stop serving food unfortunately. The friendly tall gentlemen pointed us to a supermarket near-by. The complimentary breakfast was surprising good; a mixture of cold and hot items,... More 

Was this review helpful? Yes
Jurgita G, Front Office Manager at Holiday Inn Express Southampton West, responded to this review

Dear Guest, Thank you for staying with us and taking the time to review our hotel. Holiday Inn Express is a worldwide known brand and we are popular in the area for offering value for money for our guests, who can enjoy their stay in a modern bedroom with included breakfast and free Wi-Fi and also parking is free on... More 

Halstead, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Firstly, I should say the staff were very friendly and helpful and the room was fine. However, the choice of food in the evening was limited and very little vegetarian choices and the breakfast was abysmal! The only choice of eggs was scrambled, there was no bacon, we had to ask for beans the sausages were questionable. The were no... More 

Was this review helpful? Yes 3
Jurgita G, Front Office Manager at Holiday Inn Express Southampton West, responded to this review

Dear Phil, Thank you for staying with us and for drawing your concerns to our attention. First of all please except my sincerest apologies for the shortfall during your stay. We are not a full service hotel and our menu selection is a continental buffet breakfast which consists of three hot items sausages, baked beans and scrambled eggs.We appreciate your... More 

London, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel was easy to find, check in was quick. Room was spotless, staff were very friendly and helpful. Breakfast was a hot buffet and continental affair, which was good. This is a great hotel, would stay again.

Was this review helpful? Yes
Jurgita G, Front Office Manager at Holiday Inn Express Southampton West, responded to this review

Dear 786Chris82, Thank you for staying with us an reviewing our hotel. I cannot be more happier reading that you found our hotel to be a great hotel. Our aim is to be hotel number 1. I am very pleased that your experience was positive. Many thanks and see you soon! Regards, Jurgita Deputy General Manager More 

Sud de la France
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stay twice a year at this hotel as it's convenient visiting family. This time the lift was out of order and had been for over a week. My room was on the 3rd floor so the hotel staff lugged my suitcase up the stairs, poor things. They were helpful. Breakfast menu never changes but is fine for a couple... More 

Was this review helpful? Yes 1
Jurgita G, Front Office Manager at Holiday Inn Express Southampton West, responded to this review

Dear Jazur, Thank you for taking the time to review our hotel. I am sorry that you had experienced issue with broken lift. Please accept my sincerest apologies that we couldn't fix on the same day as it was a big issue, therefore we had to wait for the part and this was out of our control. I am pleased... More 

Hotel Review Summarization

What travelers say

  • Sofa bed(14)
  • Family room(7)
  • Car park(5)
  • Peppa Pig World(4)
  • Evening meals(4)
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