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Holiday Inn Express Southampton West

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Adanac Park, Southampton SO16 0YP, England
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1 room 1 guest
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Holiday Inn Express Southampton West
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576 Reviews from our TripAdvisor Community

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Traveler rating
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    138
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    40
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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  • Spanish first
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English first
  • All months
    (576)
  • Mar-May only
    (142)
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    (77)
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Birmingham, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The hotel was easily accessible from the motorway. The staff were efficient & polite. Our room was ready for us as soon as we arrived, the room was clean & the bed was comfortable. The restaurant could have been a bit bigger but the service was good.

Was this review helpful? Yes
Jurgita G, Front Office Manager at Holiday Inn Express Southampton West, responded to this review

Dear Pauline, Hope you had fabulous celebration with family and had a great time. Thank you for choosing to stay with us. We are pleased to read that you had a great experience here at Holiday Inn Express Southampton West. Kind regards, Jurgita Deputy General Manager More 

Bristol, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

My parents stayed at this hotel - I tried to phone ahead and pay in advance for them with my loyalty points but as they had already paid on a non refundable rate this couldn't be changed. An administration error by the hotel then caused them to be charged twice as the hotel had incorrectly added an extra room to... More 

Was this review helpful? Yes 3
2 reviews
4 of 5 stars Reviewed 1 week ago

We stayed in the hotel for a week for business, The staff have been excellent especially Sianna. The rooms are as you would expect from a hotel of this standard. The hotel is clean and well kept. The choice at breakfast in not vast but gives you everything you need and the meals served in the evening are tasty and... More 

Was this review helpful? Yes
Jurgita G, GSA at Holiday Inn Express Southampton West, responded to this review

Dear Martin. Thank you for your kind review of our hotel, we are very glad that you enjoyed your stay and we hope to welcome you back sometime soon in the hope that we may even exceed your expectations of us once again. Kindest regards and a pleasant day to you. Joshua Bromage, Guest Service Assistant More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked in here, with my family which includes 2 young daughters aged 4 &2. When we arrived we was greeted with a warm welcome, also the receptionist gave my 2 children a little colouring book and crayons free of charge. They also gave us a free news paper and there was free wifi in all rooms. The wifi is... More 

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Port Talbot, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived and were greeted by Adrian Ahmed at the desk, such a pleasantly nice and helpful man. He is originally from Durban in South Africa, all I can say is, it is South Africa's loss, and our gain. He made us feel as though we were really welcome. The rooms were comfortably but hot, and if the windows were... More 

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south wales
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I have recently stayed at this hotel (Friday 14th August) for one night. It is located on a business Park with not alot of local amenities but it is close to the motorway junctions. Firstly we were warmly welcomed at reception and the usual was explained to us in a friendly manner. The first thing I noticed was the heat... More 

Was this review helpful? Yes
Jurgita G, Front Office Manager at Holiday Inn Express Southampton West, responded to this review

Dear Keithy_P, Thank you for staying with us and taking the time to review our hotel. I am very pleased that you found my colleagues to be friendly and welcoming, spotless room and happy with our Express start breakfast and dinner service. I am pleased to let you know that soon we will be having soft refurbishment in our hotel... More 

Faversham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent customer service from start to finish. 2 male receptionists were extremely helpful and very thoughtful, especially as our granddaughter was not very well. They could not have been kinder. Evening bar staff also very helpful. Room was comfortable, no complaints.

Was this review helpful? Yes
Jurgita G, Front Office Manager at Holiday Inn Express Southampton West, responded to this review

Dear Kim, Thank you very much for staying with us and leaving such a wonderful feedback. We hope your granddaughter well, please say hello to her from us. We are looking forward to welcoming you back to our hotel. Kind regards, Jurgita Deputy General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We stayed here as part of a Peppa pig world 'short breaks' package. Room was 1 dbl bed and a very uncomfortable lumpy bumpy sofa, tight for 4 people but tidy. Dinner was atrocious, we ordered at 615pm and were served at 740pm, almost an hour and half for microwaved food. The kids ordered sausages and the fish which turned... More 

Was this review helpful? Yes 1
Jurgita G, Front Office Manager at Holiday Inn Express Southampton West, responded to this review

Dear Marissa, I am so sorry for the shortfalls you have experienced during your stay. I would like to ensure that this is not normal our standard and normally our dinner served on time. I sincerely do apologise that we failed on one day. We have taken all your comments on board and will do our best to create the... More 

Brixham, United Kingdom
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is rather isolated. Our reception was very slow as they had no record of our booking. But the staff were very polite and friendly. The room was very good except there was only one chair in a room for two, so not easy to have a game of cards or both read sitting at the large desk. A... More 

Was this review helpful? Yes
Jurgita G, Front Office Manager at Holiday Inn Express Southampton West, responded to this review

Dear Carole, Thank you for reviewing our hotel. I am delighted to read that my colleagues were helpful and polite. However I do apologise for inconvenience in regards to no details having of your booking, I hope this did not cause too much trouble to you. I am please to read that you will come back to us. Many thanks... More 

Barnsley, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staff very friendly and helpful, room spacious clean and tidy. Free wifi in all rooms. Breakfast basic but plenty of it and good quality bar open until late but card payments only after 11pm. Would happily stay here again

Was this review helpful? Yes
Jurgita G, Front Office Manager at Holiday Inn Express Southampton West, responded to this review

Dear jackyS67, On behalf of my team and myself I would like to say a big Thank You for staying with us and taking the time to review our hotel. I cannot be more happier seeing that we met your expectation and you will be back to us. Thank you and see you soon! Regards, Jurgita Deputy General Manager More 

Hotel Review Summarization

What travelers say

  • Sofa bed(14)
  • Family room(7)
  • Car park(5)
  • Peppa Pig World(4)
  • Evening meals(4)
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