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Holiday Inn Express Southampton West

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Adanac Park, Southampton SO16 0YP, England
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Holiday Inn Express Southampton West
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Holiday Inn Express Southampton West
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491 reviews from our community

Traveler rating
    97
    173
    121
    63
    37
See reviews for
188
126
29
65
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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Sittingbourne, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We have alway enjoyed our stay at this hotel, but this time it was spoilt by children running about in the restaurant while we were having our breakfast. The children were unsupervised in the buffet area and generally making at great deal of noise, some of which were running around in their pyjamas. We were told one night there were... More 

Was this review helpful? Yes 1
London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff are amazing. Nothing is to much trouble for them. They are polite, helpful and very attentive. The rooms are clean and the breakfast is lovely with a wide choice of hot and cold food. We will certainly be returning. Thank you to all of the team.

Was this review helpful? Yes
Normanton
Contributor
13 reviews 13 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wonderful place!!!! romms always spotless food, though limited in choice, is top rate and very tasty. New chef in place who works very hard to satisfy customers. Reception staff superb, Greg is always helpful and polite and as for Ania........ beyond belief, always there with the brightest of smiles, always attentive too, nothing is too much trouble for her, though... More 

Was this review helpful? Yes 3
Truro, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed 1 night before boading a cruise. The staff are always helpful cannot do enough to make your stay enjoytable and they have alweays got a smile. Value for money. Rooms very comfortable and clean.

Was this review helpful? Yes 2
GeneralManagerSW, General Manager at Holiday Inn Express Southampton West, responded to this review

Dear Valued Guest Many thanks for taking the time to review our Hotel I am sol pleased to read that once gain you had a very enjoyable stay before boarding your cruise I will pass on your kind comments to the team, I hope you have a very enjoyable cruise too we look forward to welcoming you back to out... More 

Cambridgeshire, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Arrived a bir early (2 pm std checkin) - no problem, room already prepared. Rooms new and clean, pity no bath. Limited but good evening meals. Service friendly and prompt. Breakfast free and really good. Anita the duty manager always around, hands on and makes the place tick with a smile.

Was this review helpful? Yes 3
GeneralManagerSW, General Manager at Holiday Inn Express Southampton West, responded to this review

Dear Valued Guest Firstly thank you for taking the time to review our Hotel, I am so pleased to read that you had such an enjoyable stay with us and that you found the Hotel to be of great value and the staff great I will pass on your kind comments to our team and in particular Ania whom i... More 

Royal Tunbridge Wells, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were expecting to get what we had paid for as the price was well under the average in that area. However, this is a very nice hotel with clean and spacious rooms and many amenities that wouldn't expect. Only improvement that We would suggest is the coffee!.

Was this review helpful? Yes 1
GeneralManagerSW, General Manager at Holiday Inn Express Southampton West, responded to this review

Dear Valued Guest Thank you for taking the time to review our Hotel, I am delighted to read that you felt the Hotel exceeded your expectations and that you had a really enjoyable stay with us, We pride ourselves on the guest experience so its great to hear your kind feedback I will of course pass on your Comments to... More 

Contributor
14 reviews 14 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very good for stop over if taking a cruise. Near to docks, quiet area. Room clean, staff helpful and friendly. Can get evening meal there, limited menu, but for one night it really doesn't matter. There was a luggage trolley to take your cases to your room. Price of room very competitive and definitely value for money. Breakfast was included... More 

Was this review helpful? Yes 1
Torbay
Reviewer
5 reviews 5 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 19, 2015

Upon arrival reception could not locate my reservation despite me showing the printed number. Unfortunately as we arrived the bar area was under water, and subsequently we couldn't get a drink. There were only 50 guests approximately and the restaurant/bar was deserted, probably in part due to the flood. The room (102) was clean, of reasonable size and everything was... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Southampton West, responded to this review

Dear paulstabb, Thank you for taking the time to share your feedback about your recent stay with us. Our staff always goes out of their way to be helpful and attentive to the guests and we are glad that you enjoyed their hospitality. It was unfortunate to see your stay was not as comfortable as it could have been due... More 

Karlovy Vary, Czech Republic
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 18, 2015

All the staff here were very friendly, helpful and welcoming. On our arrival one of our bookings had accidentally been made in another Holiday Inn Express. This was our fault but they offered us a room for the same price I'd paid originally. My father is in a wheelchair and they were very helpful at breakfast time, helping to serve... More 

Was this review helpful? Yes 1
GeneralManagerSW, General Manager at Holiday Inn Express Southampton West, responded to this review

Dear valued Guest Many thanks for taking the time to review our Hotel I am so pleased to read that you found the team to be both friendly and welcoming, and that overall you had a very pleasant experience at our Hotel We hope to welcome you back to our Hotel In the very near future Regards Lee Price General... More 

plymouth
Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 16, 2015

Booked 2 nights whilst visiting son at uni. We had a very friendly and efficient welcome and the room was exactly as expected - clean and comfortable - all the furnishings and decoration looked fairly new and modern. The hotel is right next to motorway junction but do not worry about this as any traffic noise could barely be heard... More 

Was this review helpful? Yes
GeneralManagerSW, General Manager at Holiday Inn Express Southampton West, responded to this review

Dear Valued Guest Many thanks for taking the time to Review our Hotel here at the Holiday inn Express Southampton West, I am pleased to read that you had such an enjoyable stay with us and especially as you found the Hotel to be of Excellent value for Money , I will pass on your kind comments to the team... More 

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