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Mercure Southampton Centre Dolphin

4.0 of 5
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34 - 35 High Street, Southampton SO14 2HN, England
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UK SUMMER SALE
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1 room 1 guest
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1,027 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed yesterday NEW

Due to a medical emergency which resulted in a stay in hospital the booking had to unfortunately be cancelled. The staff were completely unsympathethic and flatly refused to postpone the reservation to a later date. Absolutely disgusting!

Was this review helpful? Yes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed yesterday NEW

Booked this hotel in with a package for Peppa pig world, car park full on arrival, the kids didn't get a activity pack each like the description stated, our room was cold and noise from the street unbearable esp the strip club opposite that's open and noisy until 4am Fag butts on the window ledge Damp dressing gown in the... More 

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Travelers are raving about these Southampton hotels

Birmingham, United Kingdom
Level Contributor
66 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here the night before our ferry crossing to iOW .our room a standard double was just like the photos .it was spotless. Before you book please read that this hotel is a grade 2 listed building meaning its Old ! .the floors were a bit creaky but the carpets and furniture was clean and modern .This hotel is... More 

Was this review helpful? Yes 2
ECDolphinHotelGM, Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear amoldino I would like to thank you for your feedback on Trip adviser. I was very pleased to read that you enjoyed your stay here at the hotel, and myself and the team here look forward to your next visit to the hotel. Sincerely Arthur Callaghan Operations Manager More 

Brighton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I loved the Dolphin hotel, it exuded atmosphere and history, but had all the trappings of a modern four star hotel. I found all the staff to be very friendly and nothing was too much trouble. Also perfectly located for the city centre and docks. I shall return, hopefully soon!

Was this review helpful? Yes 2
ECDolphinHotelGM, Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Tripper0206 Thank you we really appreciate your feedback that is important to us. Your kind words will be passed to the team. We look forward to welcoming you back to the Mercure Southampton Centre Dolphin Hotel in the future. Kind regards Arthur Callaghan Operations Manager More 

Neath, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

after a 4 hour drive with heavy luggage being told there was no space to park was not ideal. Not a helpful or friendly response from defensive reception staff. However, the rooms were great. When reception asks how was your stay, and you are a bit critical, don't get so defensive and off.

Was this review helpful? Yes 2
ECDolphinHotelGM, Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Tomspetjaclal Thank you for taking the time and trouble to review your recent stay with us here at the Mercure Southampton Centre Dolphin Hotel. Kind regards Arthur Callaghan Operations Manager More 

London, United Kingdom
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had the privilege to stay at this historical Dolphin hotel, currently owned by the Accor group of hotels with friends and family for 3 nights. It was surreal to stay in a place which was one of the most sought of hotels from the 17th century. Here are my observations; Surprise Elements; 1. The information on the celebrities who have... More 

Was this review helpful? Yes 2
ECDolphinHotelGM, Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear columbus0909 I would like to thank you for your feedback pros and cons on Trip adviser. I was very pleased to read that you enjoyed your stay here at the hotel. I will pass your kind comments about our team members and myself and the team here look forward to your next visit to the hotel. Regards Arthur Callaghan... More 

London, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We booked The Mecure Dolphin as a pre-cruise package, although we did extend our stay to 3 nights. The whole experience worked like clockwork with very helpful and polite staff. The hotel is in a good position to walk into town and for the port, it also has a car park. We upgraded to a Privilege Room which was very... More 

Was this review helpful? Yes 3
ECDolphinHotelGM, Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Sophie_244 I would like to thank you for your feedback on Trip adviser. I was very pleased to read that you enjoyed your stay here at the hotel, and myself and the team here look forward to your next visit to the hotel. Regards Arthur Callaghan Operations Manager More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Long check in time, friendly staff though. Small and very hot rooms, clean though. Breakfast was a above average. It's in the city center and walking distance to everything. I wouldn't mind staying here again, but before booking, I'll look for other options.

Was this review helpful? Yes 1
ECDolphinHotelGM, Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Mikkel H Thank you for taking the time and trouble to review your recent stay with us here at the Mercure Southampton Centre Dolphin Hotel. Kind regards Arthur Callaghan Operations Manager More 

London, United Kingdom
Level Contributor
72 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Among the Mercure hotels in the UK are a number of lovingly preserved traditional ones, where the Mercure brand image is subordinated to tasteful maintenance of well-known local inns. The Dolphin is one. The minor criticisms below should not detract from my appreciation of this corporate sensitivity. Its location in the centre of the Old Town and close to the... More 

Was this review helpful? Yes 3
ECDolphinHotelGM, Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear RodneyfromLondon Thank you for the great 5 star review of our hotel! We are delighted to read that you enjoyed your stay and hope to see you again very soon and if you have any concerns with our WIFI we have a duty manager on duty 24 hours to help your stay more comfortable. Arthur Callaghan Operation Manager More 

Hotel Review Summarization

What travelers say

  • Car park(20)
  • Ground floor(11)
  • Very good(10)
  • High Street(6)
  • Reception staff(5)
  • Friendly and helpful(5)
  • Saturday nights(3)
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