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All 23 Southampton hotels

Mercure Southampton Centre Dolphin

4.0 of 5 Hotel   |   34 - 35 High Street, Southampton SO14 2HN, England
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Ranked #14 of 23 Hotels in Southampton
A recent review
3 of 5 stars reviewed 3 days ago
TravelFun24 London, United Kingdom
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763 reviews from our community

Traveler rating
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    85
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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English first
London, United Kingdom
Top Contributor
155 reviews 155 reviews
45 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We booked this hotel as it was conveniently located for where we needed to be for this visit. Right in the centre of Southampton, near West Quay. However, despite arriving before 4pm, we were impolitely told that there was not any space available in the hotel car park and to park in the NCP. It was obvious to us that... More

Was this review helpful? Yes
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear TravelFun24 Thank you for your third review, your feedback is really appreciated. I was sorry to read you had problems parking your car, this area does get very busy but we do work very hard to manage the space and have a system in place for the vehicles on park and cruise package. Our location does mean that there... More

Rugby
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

We have just returned from this hotel having fortunately only suffered one night. The rooms are small and shabby. There is no air conditioning (not usually required in the UK) which meant that our top floor room became overheated with windows blocked to stop suicides I suppose. Had the room been half the price we might have thought it OK... More

Was this review helpful? Yes
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Steve D Thank you for taking the time to review your stay with us here at the Mercure Southampton Centre Dolphin Hotel. I was very sorry to read you did not enjoy your stay for which I sincerely apologise and would like to assure you the points raised will be addressed. Kind regards Neil Brailsford General Manager More

Stoke-on-Trent, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Was in a a room that was at the very rear of the hotel overlooking the car park and over the staff entrance. Had to sleep with window wide open as fan was like a limp lettuce but that was not an issue till the staff start going home late evening. Doors slamming, trolley of laundry rattling over cobbles all... More

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NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Daren S Thank you for your review and my sincere apologies that you did not enjoy your fifth stay as much as your four previous visits for which I sincereley apologise. I will of course investigate your comments and do hope we will have the pleasure of welcoming you back. kind regards Neil Brailsford General Manager Mercure Southampton Centre... More

Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed one night in late June 2014. Probably due to booking not very far in advance, the price was nearly as much as I paid for three star accommodation in central Paris (140 GBP/175 Euro), but due to the timing I didn't have much choice. Location is reasonable, with direct bus access right from the airport (take the airport bus... More

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NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Irishiceman Thank you for reviewing your stay in June, your feedback is important to us. I was pleased to read there were some positive elements to your stay and it is nice to read you enjoyed a good nights sleep. We do hope to have the pleasure of welcoming you back to the Mercure Southampton Centre Dolphin in the... More

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago via mobile

Stayed here for night prior to collecting in laws from cruise. Room was small, bathroom very old. Most disappointing was no air conditioning and couldn't open window as next to service entrance. Car was parked in, reception staff said they would request guest to move in morning so as to not disturb there evening. Too bad for us who would... More

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NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Lauurren Thank you for your feedback, I am sorry to read there were elments to your stay that were not up to our usual high standards for which I sincerely apologise. I will of course be addressing the points raised and do hope we will have the opportunity of welcoming you back in the future. kind regards Neil Brailsford... More

Perth Australia
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

I agree that probably the rooms are not ritzy but you don't always want A/C, Nepresso machines and all that stuff. We thoroughly enjoyed our 6 days at The Dolphin and wallowed in the history of the place, drank in the atmosphere of days gone by when it was a coaching inn. The floor plan is a little bit tricky... More

Was this review helpful? Yes
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear aussiedOn Thank you for taking the time to review your recent stay with us here at The Mercure Southampton Centre Dolphin Hotel. Pleased to read you enjoyed the history of the hotel and managed to explore the local area. We look forward to welcoming you back soon. kind regards Neil Brailsford General Manager More

Swansea, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel before taking a Baltic cruise with the Emerald Princess in August. The room was perfectly adequate and very clean. The location of the hotel was excellent with a short walk to the shopping malls and access to plenty of restaurants for an evening snack or breakfast. We had not booked breakfast and were pleased as... More

Was this review helpful? Yes 1
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Gillian J Thank you for you review and for choosing to stay with us before your cruise departure. Delighted to read you enjoyed your stay and I will ensure your kind feedback particularly with the reception team is shared. We look forward to welcoming you back before your next departure. kind regards Neil Brailsford General Manager Mercure Southampton Centre... More

Brighton, UK
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here one night on 26/08/14 for my wife’s birthday. I thought bit of shopping, some nice restaurants and a nice hotel nearby was what we needed. I booked the Mercure Centre Dolphin as the shopping arrears in Southampton are about 5 mins walk away so I thought it was a good choice for a hotel. The hotel was ok,... More

Was this review helpful? Yes 1
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Prem500 Thank you for reviewing your recent one nights stay with us here at the Mercure Southampton Centre Dolphin hotel. We really value all your feedback and I will ensure maintenance address the drainage in the shower. We look forward to welcoming you back in the future. kind regards Neil Brailsford General Manager More

Miami, Florida
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is a very expensive hotel for low quality facilities and services. One night our room was not clean and they pretended us to put linen and towels by ourselves. Hotel is too old and there is not A/C, only a poor quality small fan

Was this review helpful? Yes 1
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Ritriac100 Thank you for your review, I was very sorry to read you did not enjoy your stay for which I sincerely apologise. I will be addressing the points raised with the team but I do hope we will get an opportunity to restore your faith in the hotel in the future. kind regards Neil Brailsford General Manager Mercure... More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is located in the High Street in the heart of Southampton city centre. Although opposite a "gentleman's club" it made no difference to our family stay despite busy Friday and Saturday nights in the city centre and around the hotel. The hotel is located close to Oxford street (less than 10 min walk) the main bistro/wine bar and... More

Was this review helpful? Yes
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear John K Thank you for taking the time to review your stay with us here at the Mercure Southampton Centre Dolphin Hotel. Really appreciate all your feedback and I will ensure your comments about the porridge are shared with the breakfast chef. In regards to WIFI this service is offered complimentary so I apologise if you were told otherwise.... More

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Additional Information about Mercure Southampton Centre Dolphin

Address: 34 - 35 High Street, Southampton SO14 2HN, England
Phone Number:
Location: United Kingdom > England > Hampshire > Southampton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Southampton Centre Dolphin 4*
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Also Known As:
Mercure Southampton Centre Dolphin Hotel Southampton
Southampton Dolphin Hotel

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