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Mercure Southampton Centre Dolphin

4.0 of 5
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34 - 35 High Street, Southampton SO14 2HN, England
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Mercure Southampton Centre Dolphin
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Ranked #20 of 25 Hotels in Southampton
A recent review
3 of 5 stars reviewed yesterday
sarhem65
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1,004 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (254)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1004)
  • Mar-May only
    (291)
  • Jun-Aug only
    (306)
  • Sep-Nov only
    (207)
  • Dec-Feb only
    (200)
All months
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

Booked for two nights. Staff really helpful especially duty manager Saturday night sorted a problem we had with shower immediately. Breakfast was what you expect from big hotel. Overall good for price and location.

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Bishops Stortford, United Kingdom
1 review
3 of 5 stars Reviewed 3 days ago NEW

We booked this Hotel using Tesco vouchers so were satisfied with the price we paid but, had we had to pay the full price we would have been quite disappointed. There was nothing particularly wrong with anything but nothing outstanding either. Breakfast was ample and at a reasonable price. Rooms were clean and well stocked but a little tired looking.... More 

Was this review helpful? Yes 1
ECDolphinHotelGM, Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear PhilMo 100 Thank you for taking the time and trouble to review your recent stay with us here at the Mercure Southampton Centre Dolphin Hotel. Kind regards Arthur Callaghan Operations Manager More 

Dover, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel in Southampton High Street is a delightful mish mash of old buildings brought up to date. On arrival the man in the car park assisted in finding a space in a very overcrowded park and made sure our exit was clear for our early departure. the young lady on reception was very helpful. The rooms were very pleasant... More 

Was this review helpful? Yes 1
ECDolphinHotelGM, Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Vanessa B We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin. It is always a pleasure to receive positive feedback. I will share your comments with our team and Sara. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

England, United Kingdom
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Stayed for 2 nights fir a business trip. Comfortable, clean welcoming staff. Parking fine. Not too much noise from the busy street below. Would definitely stay again as in ideal lication for city centre.

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ECDolphinHotelGM, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear cooky 827 Really appreciate your feedback that is important to us. We look forward to welcoming you back to the Mercure Southampton Centre Dolphin Hotel in the future. Kind regards Arthur Callaghan Operations Manager More 

Level Contributor
94 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here night before a cruise. The hotel is lovely and very friendly. They provided a very good gluten free breakfast without any problems. Deal included overnight, breakfast, taxi to and from ship and car park for two weeks. Brilliant service. The room was very confortable we were in the old stables which was great for the amount of luggage... More 

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ECDolphinHotelGM, Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Heth T Thank you for taking the time and trouble to review your recent stay with us here at the Mercure Southampton Centre Dolphin Hotel. I am pleased to read your comments about breakfast that your needs were catered for. I have spoken to Rhys and Jose and thay asked to thank you for your kind words. We look... More 

Lancaster, United Kingdom
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed here as part of a package, one night in the hotel with parking and taxis to the port. The Hotel is very old and historic, the floor boards all creak and groan. Which is Atmospheric apart from in the night!!!! The windows are single glazed and shash windows. The room had been repainted, but the windows were peeling.... More 

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ECDolphinHotelGM, Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Dear EFF62 Congratulations on being the 1000 guest to review the MERCURE SOUTHAMPTON DOLPHIN HOTEL. Please do contact the hotel and asked to speak to myself as I would personally like to thank you. We appreciate your feedback that is important to us. We look forward to welcoming you back to the Mercure Southampton Centre Dolphin Hotel in the... More 

A TripAdvisor Member
1 of 5 stars Reviewed 6 days ago NEW

Having chose this hotel i realise what a mistake I made as within 2 hours of being there we reported the shower cold! Nothing done other than ask me to pay for car parking . After complaining to the agent who we booked through the hotel have now lied and said we didn't report it despite talking to the manager... More 

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Travelers are raving about these Southampton hotels

Nottingham, United Kingdom
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Was a little concerned having read mixed reviews but will always stay here now when coming to Southampton. We were attending an event at Cowes and this hotel could not have been more convenient for the ferry. Useful to be able to park at the hotel also.The room was comfortable and very big, there was a liitle noise (from a... More 

Was this review helpful? Yes
ECDolphinHotelGM, Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Jan C Really appreciate your feedback that is important to us. We look forward to welcoming you back to the Mercure Southampton Centre Dolphin Hotel in the future. Kind regards Arthur Callaghan Operations Manager More 

southampton
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed at the Dolphin and again what a treat. Check in was brilliant and the staff were so friendly and helpful. The car park was busy, but wouldn't expect any different for a busy city centre hotel and it was managed brilliantly by the gentleman helping guests in the car park. Bar service and dinner in the restaurant was lovely... More 

Was this review helpful? Yes
ECDolphinHotelGM, Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear burntboyfriend Thank you for taking the time and trouble to review your recent stay with us again. Your comments will be shared with the team and we do look forward to your return to the Mercure Southampton Centre Dolphin Hotel. Kind regards Arthur Callaghan Operations Manager More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Old historic hotel with a great history behind it. Worn and a bit tired but.. And it's a big but The atmosphere and staff is fantastic. Right in the heart of Southampton , couldn't ask for a better location My room was ok. Clean tidy with on suite and a flat screen TV. Free wifi The breakfast is not included... More 

Was this review helpful? Yes 2
ECDolphinHotelGM, Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Miki F Really appreciate your feedback on the atmosphere and staff that is important to us. We look forward to welcoming you back to the Mercure Southampton Centre Dolphin Hotel in the future. Kind regards Arthur Callaghan Operations Manager More 

Hotel Review Summarization

What travelers say

  • Car park(20)
  • Ground floor(11)
  • Very good(10)
  • High Street(6)
  • Reception staff(5)
  • Friendly and helpful(5)
  • Saturday nights(3)
Questions? Get answers from hotel staff and past guests. Ask a question

167 photos of this hotel

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