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All 23 Southampton hotels

Mercure Southampton Centre Dolphin

4.0 of 5 Hotel   |   34 - 35 High Street, Southampton SO14 2HN, England
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61%
Ranked #15 of 23 hotels in Southampton
A recent review
4 of 5 stars reviewed yesterday
Natalie A Great Notley, United Kingdom
  • Reviews (726)
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726 people have reviewed this hotel

Traveler rating
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    42
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
Date | Rating
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English first
Great Notley, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed yesterday NEW

We stayed at this Mercure Dolphin and was pleasantly surprised! Being in the Travel Industry I have stayed in a lot of Hotels and trust me this hotel is of a good standard, please read on! Firstly I would like to say how accommodating the staff were both before and during our stay. Dominic was fantastic and the lovely ladies... More

Was this review helpful? Yes
Nuneaton, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our room was fantastic :-) So clean & really comfortable. Couldn't wish for a better start to our holiday. The food is to a very high standard. The staff at the hotel are so welcoming & nothing seems to be too much trouble. Wouldn't consider going anywhere else.....ideally situated for the cruise terminal & the shops are literally up the... More

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Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

How come the reviews all looked good when I booked! On arrival our room was lovely, roomy and trendy. But it was very hot so I opened the windows only to be greeted by a bunch of wedding guests chatting very loud and smoking round a wooden outdoor setting right outside our window! I called reception who said they'd move... More

Was this review helpful? Yes 2
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Ausielyn Thank you for taking the time to review your stay with us here at the Mercure Southampton Centre Dolphin Hotel we appreciate your feedback. I was very sorry to read you did not enjoy your stay for which I sincerely apologise. Having spoken to the duty manager who helped you during your stay they thought they had resolved... More

Spalding, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We stayed as part of a package visiting Peppa pig world. We arrived around 7 pm. The hotel didnt look appealing from the front. We eventually found the car park round the back and check in. We arrived at our Rooms opened the door to be hit by the heat!!! This was one of the hottest days of the year.... More

Was this review helpful? Yes 1
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear robbell5 Thank you for taking the time to review your recent stay with us here at the Mercure Southampton centre Dolphin Hotel. I was sorry to read you were effected by the spell of particularly hot weather we are currently experiencing for which I sincereley apologise. kind regards Neil Brailsford General Manager More

Delft, The Netherlands
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This hotel claims to be 4-star but there's no airco in the rooms. I was lucky to have a room with a window I could open but my colleagues who stayed on the ground floor weren't so lucky. The shower was inside the tub and there was no way I could control the water temperature with the old-fashioned faucet. I... More

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NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear b9601 Thank you for your review we appreciate your feedback, which we will use to help us improve the service and facilities we offer. In regards to your final point the safety of our guests and staff is paramount at the hotel, and we make regular checks and reviews to ensure this is the case. kind regards Neil Brailsford... More

Sydney, Australia
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We arrived and found that they did not have us booked in on there computer so we had to wait for about 25 min till they sorted it out, they made us tea in the foyer and were very friendly our room was small and hot as was the rest of the hotel (no air conditioning) had to have window... More

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NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear John T Thank you for posting our 720th review on trip advisor. We really value your feedback and do hope that we will have the pleasure of welcoming you back to the Mercure Southampton Centre Dolphin Hotel sometime in the future. kind regards Neil Brailsford General Manager More

Leicester, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

We booked along with six other couples to celebrate a 50th birthday, the hotel called each of us individually during the morning of the day of arrival to confirm we were coming. The first 4 couples to arrive checked in fine and left the hotel for a drink in Southampton. The last two couple arrived including my brother who was... More

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NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Jamie036 Thank you for your review and feedback. I would like to apologise for the problems you experienced, unfortunately we found ourselves in an unusual situation that we had to deal with. This is not something that happens on a regualar basis and I am very sorry that it happened on such a special occasion. We have been in... More

cumbria
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights for my birthday, the check in was ok just a small wait the room was rather small it overlooked the car park it was uncomfortable hot and couldn't seem to cool it down like most of the hotel. The staff friendly and free wifi all over. The breakfast was good and plentiful. The hotel... More

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NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear PaulCumbria Thank you for reviewing your recent stay with us here at the Mercure Southampton Centre Dolphin hotel, we value your feedback and hope to welcome you back in the future. kind regards Neil Brailsford General Manager More

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

This is some what hard to find the parking space and the lady who directed us on the phone was a little hard to understand. Found it eventually. Our room overlooked the courtyard on the swcond floor. The hotel twists and turns inside and is great inside. Modernly decorated and the bed was very very comfy. Breakfast at £13.95 pp... More

Was this review helpful? Yes
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Lindsay P Thank you for reviewing your recent stay with us really appreciate your feedback and delighted to read you found our beds so comfortable. We look forward to welcoming you back to the Mercure Southampton Centre Dolphin Hotel in the future. Kind regards Neil Brailsford General Manager More

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Additional Information about Mercure Southampton Centre Dolphin

Address: 34 - 35 High Street, Southampton SO14 2HN, England
Phone Number:
Location: United Kingdom > England > Hampshire > Southampton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Southampton Centre Dolphin 4*
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Also Known As:
Mercure Southampton Centre Dolphin Hotel Southampton
Southampton Dolphin Hotel

133 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#4 Luxury Hotel in Southampton
Hotel Class
Official Description (provided by the hotel)
The Mercure Southampton Centre Dolphin hotel is a stunning Grade II listed 4 star hotel located in the heart of Southampton - offering a modern and contemporary feel, while maintaining its traditional appeal. Perfectly located to explore the historic old town and walls, extensive shopping centre within walking distance and the perfect place to stay before and after your cruise with park and cruise packages available.Free Wifi available throughout the hotel.Privilege rooms now available. On site car parking available however there is a charge for this service. ... more   less 
Number of rooms
99

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