We've stayed at this Holiday Inn several times. We love the fact there is always parking, the rooms are always nice and well-decorated (although we did have a December stay when the rear-facing, very plain and cheerless room was very cold and we had to request a heater). Ask for a front-facing room and you have wall to wall window... more

Stayed here for one night prior to cruise. Booked a cruise package for £126 which included bed & breakfast and free car parking for up to 21 days. When we checked in we were asked if we wished to reserve a table for dinner, as restaurant was almost fully booked. As the restaurant resembled a cafe and was just off... more

Typical Holiday Inn, clean, efficient, easy and good value - upgraded for free. Nice views of the harbour. Easy parking and access. more

I stayed here prior to the QM2 round Britain cruise in October. It was probably the best customer service I have ever received in a hotel. The reception desk was helpful beyond expectations. The room was large, comfortable, clean and I was fortunate to have an amazing view. I had booked the dinner, bed and breakfast package which I thought... more

Stayed one night on business - my second visit to the hotel in 2 months. A very convenient location near to the town centre, railway station and docks. The staff are very good and all do their best to help. The lady who manages the restaurant at breakfast is particularly cheery and appeared to know several of the customers who... more

We stayed for three nights in October and were pleasently surprised. Don't be fooled by its exterior. Inside is clean smart and well presented. The staff are friendly and helpful. The food at the resaurant excellent and the service of a very high standard. more

We flew into LHR from DEN and arrived at 1PM. I hired a private service to drive us to the hotel. It was money well spent 77 pounds. We arrived at the hotel and checked in. There were no luggage dollies to help with our luggage and it was a bit of a struggle to get us and the luggage... more

Paid £99 per night, including breakfast, which seemed expensive at first. But when noting the rather captive cruise liner clientele I understood why Holiday Inn gets away with these slightly high charges. Staff in check in very efficient and pleasant, room was very clean and functional. The recently refurbished hotel bar and breakfast area were clean and functional. Breakfast was... more

The hotel is really not much to write home about but it has a central location by the port. My single room had nice views of the harbour. The furniture was less than pleasant with 2 stained chairs, a desk and a high chair, queen size bed was OK. Internet access was good. Bathroom small and dated but the shower... more