Stayed there for only one night but its in a great location. Ate dinner there, food was good, breakfeast good too. Overall enjoyed the stay. Would recommend.
- Southampton Holiday Inn

Stayed there for only one night but its in a great location. Ate dinner there, food was good, breakfeast good too. Overall enjoyed the stay. Would recommend.
The only thing this hotel has going for it is the location, situated right on West Quay opposite the Grand Harbour hotel, the headquaters of Carnival Cruise lines and the large city centre shopping mall. The rooms are very tired, the lifts are extremly noisey and overall its just an old hotel that needs knocking down and re building!! The...
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Booked online for a 2 nights for 1 deal. They should have debited my card £175 but I discovered a few days later they had taken £200. I rang the HI customer service department, who told me to ring the hotel direct because they had changed the booking! I checked my confirmation email to double check the total amount that...
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Thank you for your comments regarding the mix up with your booking charges.
As I put in my letter to you, on some specific hotel bookings which come via out central reservations system, we have to do a manual adjustment for internal accounting purposes. Sadly on this occasion, it was not administered correctly resulting in an overcharge which we refunded...
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Stayed the bank holiday weekend there and i would admit that qit was one of the nicest bed that i have slept on in a hotel. Overall great experience.
I stayed for 4 nights on business in Southampton and during my stay there were a couple of problems with housekeeping but I must extend my thanks to duty manager Rachel for all her help and understanding. I found the customer service excellent and the food very good. The views from both front and back of the hotel are great,...
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Thank you for the feedback from your recent stay with us. I have passed on your kind comments to Rachel & the operational team regarding food & service we provided you with. It is good that the issues you encountered were rectified efficiently
Many thanks
Alastair Lawson
General Manager
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I wanted a cheap weekend getaway to see a show...This is FAR from what I got.
I had the hotel booked for over 2 weeks and was very excited but on arrival I was informed about a 50 security deposit that would NOT be removed from my account unless I was to use it or cause any damage. After asking...
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Thank you for your feedback regarding your stay with us. I am very sorry about the situation you encountered with the £50 security deposit which was taken on arrival. This is a company policy & the money is not removed from your account, it is earmarked but it is most unfortunate that it did not allow you to have funds...
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Visited this hotel in March for 1 night. Nothing special but then again its a Holiday Inn so you know what your paying for. Having said that the hotel is very conviniently located and comfortable. Upon arrival we were promplty checked in with no complications. The lobby is very open with a nice bar/restaurant area. The rooms are basic, clean,...
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I stayed at this hotel on business and found it to be up to the usual standard delivered by this chain. The food was well cooked and presented and the staff helpful and friendly.
This hotel has a great location, close to the River Test and right next to the cruise ship departure points and the Red Funnel to the...
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Stayed at hotel with family, room was very clean, hotel staff very helpful and friendly, asked to buy milk for our baby and was given the milk free of charge, good location, we visited oeppa pig world and it was only five minutes away, the breakfast room was a bit busy and food ok, good selection, i would stay at...
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Stayed 16th March for 2 nights. Ideally placed for those joining a cruise ship. Also adjacent to the West Quay Shopping Centre. Usual holiday inn breakfast, fruit, cereals, bacon etc. and fresh croissants. Restaurant ok as well as downstairs lounge. Stayed in one night and found drinks relatively expensive but this applies in most hotels. Stayed on the 7th floor,...
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Thank you for your feedback. I am very pleased that you found the hotel to be value for money.
Our location is very good in relation to West Quay shopping centre & the cruise departure terminals. I have asked my housekeeper to address any smells on the 7th Floor
Regards
Alastair
General Manager
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