The only thing this hotel has going for it is the location, situated right on West Quay opposite the Grand Harbour hotel, the headquaters of Carnival Cruise lines and the large city centre shopping mall. The rooms are very tired, the lifts are extremly noisey and overall its just an old hotel that needs knocking down and re building!! The... More

Booked online for a 2 nights for 1 deal. They should have debited my card £175 but I discovered a few days later they had taken £200. I rang the HI customer service department, who told me to ring the hotel direct because they had changed the booking! I checked my confirmation email to double check the total amount that... More

Stayed the bank holiday weekend there and i would admit that qit was one of the nicest bed that i have slept on in a hotel. Overall great experience.

I stayed for 4 nights on business in Southampton and during my stay there were a couple of problems with housekeeping but I must extend my thanks to duty manager Rachel for all her help and understanding. I found the customer service excellent and the food very good. The views from both front and back of the hotel are great,... More

I wanted a cheap weekend getaway to see a show...This is FAR from what I got. I had the hotel booked for over 2 weeks and was very excited but on arrival I was informed about a 50 security deposit that would NOT be removed from my account unless I was to use it or cause any damage. After asking... More

Visited this hotel in March for 1 night. Nothing special but then again its a Holiday Inn so you know what your paying for. Having said that the hotel is very conviniently located and comfortable. Upon arrival we were promplty checked in with no complications. The lobby is very open with a nice bar/restaurant area. The rooms are basic, clean,... More

I stayed at this hotel on business and found it to be up to the usual standard delivered by this chain. The food was well cooked and presented and the staff helpful and friendly. This hotel has a great location, close to the River Test and right next to the cruise ship departure points and the Red Funnel to the... More

Stayed at hotel with family, room was very clean, hotel staff very helpful and friendly, asked to buy milk for our baby and was given the milk free of charge, good location, we visited oeppa pig world and it was only five minutes away, the breakfast room was a bit busy and food ok, good selection, i would stay at... More

Stayed 16th March for 2 nights. Ideally placed for those joining a cruise ship. Also adjacent to the West Quay Shopping Centre. Usual holiday inn breakfast, fruit, cereals, bacon etc. and fresh croissants. Restaurant ok as well as downstairs lounge. Stayed in one night and found drinks relatively expensive but this applies in most hotels. Stayed on the 7th floor,... More