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Novotel Southampton

GreenLeadersBronze level
4.0 of 5
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1 West Quay Road, Southampton SO15 1RA, England
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UK SUMMER SALE
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1 room 1 guest
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Novotel Southampton
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1,135 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
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  • All months
    (1135)
  • Mar-May only
    (274)
  • Jun-Aug only
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All months
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

5 min walk to west quay and close to nice restaurants and bars. this hotel is a little more dated of Novotel's however it was still amazing and very clean. The main reception and bar however are very modern. We were made to feel very welcome and we really enjoyed the pool and sauna. and again a Novotel bed which... More 

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london
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We have stayed several times at the Southampton novotel as it's a great base for visiting Portsmouth Harbour and also the new forest. The hotel is clean and the rooms are great for a family of four. No frills but everything you need,always clean and a great breakfast. Our children particularly like the pancake machine!

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Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, This is with great pleasure I can see you had some good time with the family and the children enjoyed the pancake machine for breakfast. We hope we will see you again in a very near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton More 

So. CA
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We stayed at Novotel Southampton property, Aug. 20-22. We paid for a Superior accommodation. The room we were given was pathetically basic and in need of major renovation. Rug was filthy, sink did not drain, no A/C or fan for ventilation. Cheap linens and towles. Everything was old, dirty and dingy. There is a separate area for the commode; another... More 

Was this review helpful? Yes 1
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, First, I want to thank you for your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guests experience and in this case we fell short. For the inconvenience caused by the low quality of the scramble eggs... More 

London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Good location with parking on site (£6 for the stay). Clean and modern hotel. Really good breakfast buffet. Extremely small pool and changing area - clean though.. We stayed over the bank holiday weekend. We would stay again. Entrance was a little difficult to find - look out for the McDonalds and you will see the hotel entrance. TGI Fridays,... More 

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Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, Thank you very much for your very nice comments, following your last stay. I am glad to see you found the hotel modern and cleaned. This comments help to keep improving our quality of service. We hope to see you again in a very near future. Kind regards. Patrick Le Henaff General Manager Novotel Southampton More 

Fairfax Station, Virginia
Level Contributor
67 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My parents and I spent two nights here before a Princess cruise. This hotel is in a modern section of Southampton next to an Ibis and an Ibis budget, and there is a TGFriday's near the hotel. The hotel was nice for us, nicer than the reviews seem to suggest. The staff was professional, and it was a quick check... More 

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Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, First of all, I would like to thank you very much for your very nice comments following your pre-cruise stay at the Novotel Hotel in Southampton. I am extremely happy to see you like our professional team, our large and clean bedroom and enjoyed the breakfast buffet. We hope we will see you again in the future. Kind... More 

Tring, United Kingdom
Level Contributor
10 reviews
3 of 5 stars Reviewed 3 days ago NEW

The reception staff were busy and a bit curt, room was comfortable but we reported a damp smell from the bathroom which remained during our stay. The rest of the staff were very friendly and helpful. Very well situated for the docks, old town and retail parks. Our boys loved the swimming pool although if there's more than 10 people... More 

Was this review helpful? Yes
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, Thank you very much for your nice comments about your last visit at the Novotel Hotel. I am very glad to see you had a good stay, you liked our breakfast, you found nice staff and a hotel great location for shopping. I am sorry if the temperature of the room was a bit high. We keep room... More 

Liverpool
Level Contributor
90 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for one night pre-cruise on a stay and park basis. The hotel is very clean, with friendly, efficient staff. Our room was an executive on the 5th floor. It was large with a very comfortable bed. Amenities included a modern flat screen TV, robes and slippers, and a Nespresso coffee machine. Bottles of water were complimentary. We didn't... More 

Was this review helpful? Yes 1
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, This is with great satisfaction we received your detailed comments about your stay and we are extremely happy to see you had a great time with us. It is a good motivation for the team to see you found the hotel very cleaned, with efficient, helpful and friendly staff. With free Wi-Fi, good breakfast, a Ok gym and... More 

London, United Kingdom
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Hotel is in West Quay near the Docks. Easy to find. The reception is good, bright, spacious and modern, but don't be fooled by this. The hotel rooms are tired, and small. I had a accessible room on the fourth floor. Firstly the wind on a August day circulating building created noise and poor sleep quality. The room was small,... More 

Was this review helpful? Yes 1
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, Thank you for your comments about your recent stay in one of our accessible bedroom. Your constructive comments will help us to correct and improve where possible area you found not satisfactory like the space available for between the beds and wet room. Your constructive comments will help to review some dishes in the restaurant. A new menu... More 

Guernsey, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Easy check in, great facilities, good, well priced food. Great location and cheap on site parking. Spacious room with a sofa and decent sized television. Reasonably priced stay given the facilities available on site. Will be staying again.

Was this review helpful? Yes
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, Thank you very much for the great feedback left for us following you last stay in Novotel Southampton. This help us to keep motivation for the pushing our quality of service. See you soon. Kind regards Patrick Le Henaff General Manager Novotel Southampton More 

Hotel Review Summarization

What travelers say

  • Very good(15)
  • Sofa bed(7)
  • Separate toilet(6)
  • Train station(6)
  • Swimming pool(5)
  • Car park(4)
  • Great location(3)
  • Executive room(3)
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Other (11)
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