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Novotel Southampton

GreenLeadersBronze level
4.0 of 5
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1 West Quay Road, Southampton SO15 1RA, England
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UK SUMMER SALE
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Novotel Southampton
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Ranked #9 of 25 Hotels in Southampton
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed yesterday
gpalmer711 Peterborough, United Kingdom
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1,092 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta
Level Contributor
137 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We arrived on a Sunday after our flight from the states. It was very busy when we arrived about 10:30 AM with lots of cruise passengers leaving. We were able to get into our room about 12:30, which we were thankful for as it was raining outside, and we were jet lagged. The room was small but adequate. The included... More 

Was this review helpful? Yes
London
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

On a weekend when many hotels were at full capacity, on short notice the Novotel provided a reasonable rate even though I booked an executive room. This property is situated not too far from Oxford Street and Ocean Village where there are many restaurants and bars. Even closer is the Town Quay which also has some quality eateries and bars.... More 

Was this review helpful? Yes
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guest, Thank you very much for taking the time to post your comments on Trip Advisor. It was pleasure to read that you had a pleasant stay and your room met with your expectations. I will pass your comments on to the team and once again thank you very much. We look forward to welcoming you back in the... More 

Channel Isles
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

very disappointed in this hotel.we requested high floor with good view, neither honoured got view of flat roof, low floor.Room unbearably hot, no air con and room fan did not work, we opened windows but then had police and ambulance sirens right outside all night long. Sink plug impossible to stay down, and very offensive drain smell when water ran,... More 

Was this review helpful? Yes
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guest, Thank you very much for your recent Trip Advisor review following your stay with us. I am very sorry about all room issues. I was disappointed to read we did not live up to certain expectations and I will be talking to the staff mentioned in your review. And hopeful we can welcome you back again to exceed... More 

Prague, Czech Republic
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Good hotel with nice standard. It was nice to have girl from Slovakia on the reception and speak with her with my mothertongue :) I had a room with the view on the West Quai Retail Park, so not the best thing in the world. On the other hand there was a nice view on really big boat. The good... More 

Was this review helpful? Yes
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guest, Thank you very much for your comments. I am so glad that you had an enjoyable time during your stay with us. I will pass your comments on to the team and I hope we can welcome you back to Novotel Southampton in the near future. Regards Patrick Le Henaff General Manager Novotel Southampton More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Did not realize when I booked this that it was so convenient to transportation. Bus station is 2 blocks away and train is one block. You can take the train to Salisbury if you want to visit Stonehenge and there are tour buses at the station there to take you to the Stones. Very convenient. Again, we found the staff... More 

Was this review helpful? Yes
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, Thank you very much for the review and the great comments about the hotel and your stay in Southampton. You have enjoyed the good location of the hotel as well as the friendliness of the team. This make us very happy and we hope to see you in a near future. Kind regards, Patrick Le Henaff General Manager... More 

Muscat, Oman
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Good business hotel, efficient and clean. I had the executive room on a corner (528) and this room was quiet, although the view was not spectacular. The small restaurant serves a decent breakfast with fast service. Reception staff are friendly and work efficient. Upon request the taxi was booked and confirmed immediately. The location is about 10 minutes walk from... More 

Was this review helpful? Yes
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guest, Thank you very much for taking the time to post your comments on here. It was pleasure to read that you had a pleasant stay and your room met with your expectations. I will pass your comments on to the team and once again thank you very much. We look forward to welcoming you back in the near... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

As title said, there were no fan available. Was given a desk heater fan which clearly useless for during summer as it is very noisy and doesn't make your room cooler at all ! The staff didn't take the complain seriously either and gave a look on me. The reason I was really disappointed because 2 weeks prior my stay,... More 

Was this review helpful? Yes
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, Thank you very much for your comments following your last stay. I am extremely sorry to see we were not able to explain how to use our fan, both heating and cooling can be selected. Please accept my full apologies. We hope this will not deter you coming to Novotel Southampton. Kind regards, Patrick Le Henaff General Manager... More 

Newmarket, England, United Kingdom
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 1 week ago

We decided to stay here before our cruise and the hotel from the outside looked fine and the same said for the hotel lobby. However the initial disappointment came when we checked in and the reception staff just looked fed up and bored. The women didn't seem to have a clue what she was doing and when we asked her... More 

Was this review helpful? Yes
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, Thank you for your comments. I am extremely sorry for your dissatisfaction about the hotel. Please, if you wish to discuss further, get back to me on 00 44 2380 330 550. Kind regards Patrick Le Henaff General; Manager Novotel Southampton More 

Hotel Review Summarization

What travelers say

  • Very good(15)
  • Sofa bed(7)
  • Separate toilet(6)
  • Train station(6)
  • Swimming pool(5)
  • Car park(4)
  • Great location(3)
  • Executive room(3)
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