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Hilton Southampton

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Bracken Place | Chilworth, Southampton SO16 3RB, England
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1 room 1 guest
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Hilton Southampton
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1,138 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Middlesbrough, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We booked a triple room for two adults and my teenage son but on arrival at about 11pm after a 6 hour car journey we discovered only a double bed present in the room. Eventually a ZedBed was brought to the room which had zero support and hardly an inch depth of matress. The following morning we had a package... More 

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Lincoln, United Kingdom
1 review
4 of 5 stars Reviewed 4 days ago NEW

had a lovely stay here staff very helpful on arrival room not quite ready given drinks vouchers to use in costa or bar very nice after a long journey went down well good start to get in the holiday mood rooms do need to have air condioning but ok for this stay

Review collected in partnership with Hilton Hotels & Resorts

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Greater London, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Booked for a weekend break and saw the clear banner saying Leisure centre closed for refurbishment. Oh well no matter lets give it a shot, and so glad we did.....The Hotel is well designed, the conferencing/events area is attached but far enough away from the rooms to prevent any noise carrying. The public areas are a little rough around the... More 

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Huddersfield, United Kingdom
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Wait to be booked in. No help with luggage, no eye contact. Charged £5.00 extra for car-park. Not a good start. No remote control for TV. Ask for one and promised it will be sent immediately. Thirty minutes later no remote. Asked again, no apology but will send one, arrived still no apology. At breakfast no gluten free bread or... More 

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Lagos, Nigeria
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This beautifully located Bracken Place branch of the Hilton International was advertised as the place to stay the night before one's unforgettable cruise...being an HHonors member, needless to say, we promptly booked online for a night. The place was far away from the port and we nearly didn't get of the train in time. I guess if we were serious... More 

Review collected in partnership with Hilton Hotels & Resorts

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SOUTHAMPTON
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Myself and 9 friends had a lovely afternoon tea, the sandwiches, cakes, scones were all scrumptious. Some of the group have been to other top hotels in the New Forest and Winchester area and they agreed this afternoon tea was in the same league. Some of the group wanted more sandwiches we asked for a few more another 3 plates... More 

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St Julians, Malta
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hilton Southampton is a beautiful and serene hotel and is ideal for an overnight stay or longer. We had interconnecting double rooms, one of which had an accessible shower. It has all the amenities one expects from Hilton, nice bar and dining facilities.

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HiltonSouthampton, General Manager at Hilton Southampton, responded to this review

Dear marildeStJulians Thank you very much for your positive feedback. I am pleased to hear that you had a really good pre-cruise stay with us and that you liked the facilities we offer. Our aim is to provide you with a comfortable and relaxing stay and I am glad we met your needs. Thank you for taking the time to... More 

Eastleigh, United Kingdom
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good service, good value with Amazon voucher . Clean restaurant with friendly staff. Price of wine rather expensive, but to be expected as drinks at 'hotel prices' seem always to be OTT. A Dress code should be encouraged for diners, as groups of male contractors were inappropriately clothed for dining in this pleasant venue.

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HiltonSouthampton, General Manager at Hilton Southampton, responded to this review

Dear Peterjp57 I am very pleased to hear that you had enjoyable meal with your friends at our restaurant. Thank you for your feedback and I have noted your comments relating to dress code. It's always good to hear from guests as it helps us to improve our service to you. Sincerely, Richard Groome General Manager More 

Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here with our daughter and two small grandchildren prior to a visit to Peppa Pig World at Romsey. We had two spacious, connecting rooms and a great breakfast which were excellent value. The staff were, without exception, friendly and helpful. They were great with the kids, even finding them a couple of balloons to keep them happy over... More 

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HiltonSouthampton, General Manager at Hilton Southampton, responded to this review

Dear DebbieMel Thank you for your great feedback. I am pleased to hear that you had a fantastic stay with us and we really look forward to welcoming you back in the near future. Sincerely, Richard Groome General Manager More 

Ashford, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I booked a package through the Peppa Pig website to stay at the Hilton with 2 days at the theme park which included breakfast at the hotel for myself and my 2 young children. As I was traveling down from Kent I decided to add an extra nights stay at the hotel so we were there the night before and... More 

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HiltonSouthampton, General Manager at Hilton Southampton, responded to this review

Dear NicoleWatson81 Thank you for providing feedback regarding your booking. I am sincerely sorry to hear that you had conflicting information relating to your reservation and that the process caused you to be inconvenienced. Please be advised that this is not our usual practice and I apologise for the inconvenience caused. However, I am very pleased to hear that you... More 

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