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Hilton Southampton

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Bracken Place | Chilworth, Southampton SO16 3RB, England
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Hilton Southampton
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Hilton Southampton
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1,026 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Milford Haven, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had an exceptionally good stay at the Hilton in Chilworth, Southampton. The staff were brilliant. The room was perfect. The breakfast was the best ever, and so much choice as well. Nothing seemed to be too much bother for the staff.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Bedford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Extremely pleasant welcome at reception and very informative. Stayed for 1 night on a business trip. The rooms were very clean and comfortable. In a quiet are, so had a very good nights sleep. Fast wifi in rooms. Breakfast had a good selection. I would stay again.

Was this review helpful? Yes 2
HiltonSouthampton, General Manager at Hilton Southampton, responded to this review

Dear Df2721991 Thank you for your positive review, I have passed your comments on to both our front office and house keeping teams. I hope to welcome you back in the not to distant future/ Yours sincerely Richard Groome More 

Southampton, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

Although tucked away from the town centre, the hotel is based in a quiet area. Close to the motorway junction. Staff friendly Room Very Clean Bar restaurant etc excellent. Better than 95% hotels in Southampton. Would def recommend for business or pleasure.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonSouthampton, General Manager at Hilton Southampton, responded to this review

Dear Trevor G Thank you for your kind feedback. I am very happy to hear you enjoyed your visit to our hotel. I look forward to welcoming you back in the future. Kind regards Richard Groome More 

Sydney, Australia
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stopped at the Hilton Hotel on our way to Southampton to drop our vehicles for transfer to Australia. The hotel was clean and the service was above standard. The staff were very attentive and very professional. We were promptly shown to our room and the bar and restaurant was of a reasonable to high standard. The waiters, bar staff were... More 

Was this review helpful? Yes 1
HiltonSouthampton, General Manager at Hilton Southampton, responded to this review

Dear Peter M Thank you for your review left on this website. I have forwarded your feedback to our team and they thank you in return for your kind words. We really look forward to welcoming you in the not too distant future. Your sincerely Richard Groome More 

Llanarthne, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Good apart from the dinning area could have had cleaner tables .The staff where good .some could have had a cleaner suit to wear . oh come on 200 characters is a bit too much .ok ok ok ok ok ok ok ok enough

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 5
HiltonSouthampton, General Manager at Hilton Southampton, responded to this review

Dear Tompson C I am glad you enjoyed your stay with us. I am sorry to hear that when you dined with us both the tables and some of the staff uniforms were not clean. I have spoken to my Food and Beverage Manger regarding this feedback. I hope we will see you again soon? Yours sincerely Richard Groome More 

gurgaon
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice, clean rooms with basic amenities well taken care of. Washrooms were fine but could do with a little updations like hot & cold water mixer in the basin etc. The buffet breakfast was decent and the choice of room dine in menu is good too. Service is prompt and courteous. All in all a Good Deal.

Was this review helpful? Yes 2
HiltonSouthampton, General Manager at Hilton Southampton, responded to this review

Dear Gulhati Thank you for your review on this site. I am glad you enjoyed your stay and look forward to welcoming you back soon. Kind regards Richard Groome More 

Bedale, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here prior to a cruise, even though there are closer hotels to the docks this didn't prove a problem.We used a taxi company called Aero who were excellent. The hotel staff were very friendly and helpful, room clean and comfy and food delicious in the restaurant.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
HiltonSouthampton, General Manager at Hilton Southampton, responded to this review

Dear Georgina D Thank you for taking the time to add your review onto trip advisor. I am very happy to hear you enjoyed your stay and interactions with our team. Thank you Richard Groome More 

Stafford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Usually with the Hilton group you tend to get a decent experience, however I found this one in need to some updating. The bedrooms were basic and the mattress on the bed need to be changed very uncomfortable. The bathroom was fine with all elements required for your stay. The pool was closed and I was not made aware when... More 

Was this review helpful? Yes 1
HiltonSouthampton, General Manager at Hilton Southampton, responded to this review

Dear Please accept my apologies that we did not live up to your expectation's during your stay with us. I have passed your feedback regarding the bed on to our maintenance and house keeping managers. Kind regards Richard Groome More 

London, United Kingdom
Top Contributor
91 reviews 91 reviews
76 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked a one night stay here to attend a party in Southampton. The hotel is on the outskirts of the city but was only £12 in a taxi. Check in and check out was very friendly and I like the fact that you are offered a card with the name of the team member who checks you in, so you... More 

Was this review helpful? Yes 1
HiltonSouthampton, General Manager at Hilton Southampton, responded to this review

Dear Paul25 Thank you for your positive review, I will pass your feedback to our team. Kind regards Richard Groome More 

chesham
Top Contributor
174 reviews 174 reviews
23 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Visited Hilton Southampton for the night, on Sunday. Hotel is extremely spacious. Lovely big bar and lounge area, and also massive restaurant. We ate in the restaurant that evening, was lovely to have lots of space between tables. The food was very good, the ability to use the Tastecard, even better! 5 of us were all satisfied with our starters... More 

Was this review helpful? Yes 2
HiltonSouthampton, General Manager at Hilton Southampton, responded to this review

Dear juliekBucks Thank you for your positive comments regarding your stay. I am sorry hear you found a needle on the floor and hope this didn't ruin an enjoyable stay for you. Thank you for your kind word regarding our staff, it is always encouraging to receive reviews regarding our team. Your sincerely Richard Groome More 

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