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Grand Harbour Hotel

West Quay Road, Southampton SO15 1AG, England (Formerly De Vere Grand Harbour)
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Grand Harbour Hotel
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Grand Harbour Hotel
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776 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (213)
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There are newer reviews for Grand Harbour Hotel
See the most recent reviews
Ossett, England, United Kingdom
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 5, 2014

I thought as I was not pleased with my first visit I would give this hotel another go. Its priced at the top end of any hotel and does have great facilities and lovely rooms. On my first stay I was kept awake for a very long period of the night with a fire alarm and no information. It became... More 

Was this review helpful? Yes
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Kelly M, Thank you for your review. I am pleased to read you find the rooms and facilities lovely. Please accept my apologies for the issue you experienced on both your last stay, when a guest inadvertently set off the alarms, and secondly your return visit with a delay on check out. I have spoken with my reception Manager... More 

London, United Kingdom
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 1, 2014

From the outside this hotel looks quite smart, however the check in is usually a good guide as to how things are going to go. We found the whole procedure rather slow and the staff (three of them) seemed quite overwhelmed when 5 people, including us, arrived at the same time. They had a lengthy discussion with one man who... More 

Was this review helpful? Yes 3
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear DaveLD1, Thank you for your feedback. I am pleased that you found your breakfast to be great, albeit your overall visit only average, for this please accept my apologies. I can assure you all your comments have been shared with the team so we can work on these points to ensure we give people in the future more than... More 

crowland, lincolnshire, uk
Top Contributor
201 reviews 201 reviews
75 hotel reviews
153 helpful votes 153 helpful votes
3 of 5 stars Reviewed August 31, 2014 via mobile

Hadn't had afternoon tea for a while and on a sunny day came here. Bar area had clearly been busy some time ago but lots of tables still covered in meal debris, dirty plates and lots of litter on the floor. Found a table outside which was clear and ordered afternoon tea. Liquid came a long time before the edible... More 

Was this review helpful? Yes 1
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Mozart21, Thank you for reviewing your afternoon tea experience. I am sorry you found this only an average experience. All items including the pastries and cakes are baked right here on site and generally very well received. I am truly sorry that this feeling was not the case for yourself. I have passed your comments on to the team... More 

Contributor
12 reviews 12 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 29, 2014

I have just enjoyed a lovely stay with my family at the Grand Harbour Hotel Southampton. Every aspect met my expectations and we all thoroughly enjoyed our time in the hotel rooms and facilities. We booked three rooms - a large deluxe at the front over looking the busy harbour and two standard twins for the four kids 16-23. All... More 

Was this review helpful? Yes 2
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Simon G, Thank you for your fantastic review. I am delighted we were able to be part of your memories for two such fabulous events for your family. Thank you also for your great recommend that you would definitely stay again, it is a wonderful accolade for us, and highly appreciated. I hope we shall see you all again... More 

Bloomfield, New Jersey, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 28, 2014

we were spending two nights in Southampton prior to taking a transatlantic cruise back to New York. we booked the Grand Harbour without doing our normal research because of its proximity to the port of Southampton. We made a non-refundable reservation then decided to look at reviews. We were a little concerned as they were not at all good, citing... More 

Was this review helpful? Yes
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear John P M, Thank you for your review regarding your recent visit. I was very pleased to read that you rated the service, room and value all as very good. It is great that you enjoyed all aspects of your visit. I am sorry to see that you only noted your overall impression as average, however I can assure... More 

Droitwich, United Kingdom
Top Contributor
69 reviews 69 reviews
37 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed August 28, 2014 via mobile

Central Southampton with parking Great facilities, pool, health club etc etc Modern hotel Good bar Big rooms with large comfy beds Great nights sleep Buffet breakfast , lots of choice Definitely worth a visit if your ever in Southampton

Was this review helpful? Yes
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Charles H, Thank you so much for your great review. I was very pleased to read that you enjoyed your stay, and found all of the services and facilities you encountered were great. Thank you also for your fabulous recommend to others, this is very much appreciated. I hope we may have an opportunity to welcome you back again... More 

Arundel sussex
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 28, 2014

we booked for a Sunday night and got a rate of £71 which was excellentvalue, hotel has everything, it has a 70's feel, although built in 1992, I couldn't fault the hotel apart from expensive drinks in the bar, but that goes with the terrority when you book a 4 star hote, I used the leisure facilities, the gym and... More 

Was this review helpful? Yes
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Pauldendle, Thank you so much for your fantastic 5 star review of your visit. I was delighted to read that you found the service, cleanliness and value to be excellent. I hope we may have the opportunity to welcome you back again in the near future. Kind regards Laura, Laura Roberts General Manager More 

Los Angeles
Top Contributor
79 reviews 79 reviews
13 hotel reviews
152 helpful votes 152 helpful votes
4 of 5 stars Reviewed August 27, 2014

My husband and I stayed at Grand Harbour Hotel one night, on Aug 8, before our cruise to the Norwegian Fjords, and had a comfortable and pleasant stay. We booked the hotel and paid in full last December 2013, and asked for a double bed on an upper floor with water view, if possible. Although they did give us a... More 

Was this review helpful? Yes 1
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear TaraLosAngeles, Thank you so much for taking the time to review your visit. I was delighted to read that you enjoyed all aspects of your stay, and in particular that you found your room to be perfect, comfortable and clean. Thank you also for the great compliment that you would indeed stay with us again when visiting Southampton. I... More 

Liverpool, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 26, 2014

I have stayed here on a number of occasions the most recent being a one night stay on 26th July 2014. We had two rooms, a twin de lux and a double de lux with a balcony - the rooms were excellent and, since the refurbishment, they now have air conditioning which, on its own is a considerable improvement. The... More 

Was this review helpful? Yes
Grand Harbour H... S, General Manager at Grand Harbour Hotel, responded to this review

Dear DavidT Thank you for your honest review. I was pleased that overall you enoyed your stay at the hotel and I look forward to welcoming you back in the near future. Kind regards Laura Roberts General Manager More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 24, 2014

As soon as we open door to our delux double room feelt disappointed. It made me to do deeper research about standart and deluxe double rooms.the more I found the more I feelt we In the wrong room.the size, the windows.there was no extra bed for our boy.no dressing gowns.after contacting reception they sound surprised that there is no extra... More 

Was this review helpful? Yes 1
Grand Harbour H... S, General Manager at Grand Harbour Hotel, responded to this review

Dear SigaS Thank you for your review, I was disappointed to read that your recent stay did not meet your expectations. I understand that you spoke to our Guest Relations Manager regarding your reservation made via a 3rd party agent and she explained the difference in our room types to you. I'm sorry that you felt this was not handled... More 

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