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Grand Harbour Hotel

West Quay Road, Southampton SO15 1AG, England (Formerly De Vere Grand Harbour)
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Grand Harbour Hotel
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Grand Harbour Hotel
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742 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

I arrived very late around 23:30 and although I tottered in wearing 5 inch stilletos carrying a huge assortment of bags no offer of help was made to help! I checked if food was available but apparently only sandwiches from room service at an unreasonable £12 + £3 room service was all they had. My room was amazing, really really... More 

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Sleaford, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very nice big room and the staff was great nice food great car park will be back in June great hotel for Goodwood we have been going back for 6years husband and my grandson great shopping centre walk from the hotel lots of food place to eat too

Was this review helpful? Yes 2
Belfast, Northern Ireland, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Horrific experience- stayed one night and got to hear all the bedroom antics from the room next door due to poorly soundproofed interconnecting doors - emailed management and chased for a reply and yet to get a reply. A tired looking hotel and overpriced for what it is.

Was this review helpful? Yes 1
Wisbech, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Grand Harbour Hotel in Southampton is conveniently placed near the West Quay shopping area, close to Southampton Central Station, and by road very easy to follow if you come off the M3 (Follow signs for West Quay!). Staff pleasant, food good quality. Bed the most comfortable we have slept in for ages. Also the way to St Mary's Stadium... More 

Was this review helpful? Yes 2
Basingstoke, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Booked a hen do for 8 of us through spabookings.com. When we arrive we were told our rooms had been cancelled. Half an hour later this was resolved. Spa treatments had been double booked and staff unable to re arrange our treatments. Half the party had to rush in (with their luggage) so they didn't miss treatments. Not exactly relaxing.... More 

Was this review helpful? Yes 3
Rochester
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

This is a difficult one as it had lots going for it but somehow just didn't quite do it for us. We had 2 rooms, opposite from each other, both very comfy and clean so no arguments there. Was probably the lack of service that felt wrong. We had an afternoon tea on mothers day but had to hunt down... More 

Was this review helpful? Yes 1
Keerbergen, Belgium
Top Contributor
62 reviews 62 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

First of all, based on the reviews I've read on Tripadvisor, I thought this place was totally outdated and old, however this is not entirely true. I've stayed a week in this hotel (room 217) and the room itself is quite big and the bedroom has been renovated. The bathroom is indeed a bit older and could use some renovation,... More 

Was this review helpful? Yes 4
st.helens
Contributor
13 reviews 13 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

we stayed at the grand harbour on 7/03/2015 for one night. after traveling from just outside Liverpool 230 miles, we both needed a shower before going out for an evening meal at la tasca in bournemouth,the hot water was, off after reading the hotel had just had a 4 million pound refit, they should have spent some off the money... More 

Was this review helpful? Yes 1
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Kevin R, Thank you for your review. As are most of Southampton, we do not have boilers as our hot water is supplied via the Southampton Geothermal program, and have been since it’s and our inception. It is extremely rare for them to experience issues however sadly this did occur for a few hours on the evening you stayed.... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for one night and found the reception staff very welcoming, the room lovely - well equipped, clean with a very comfortable bed. My daughter, grandson and I booked to go to the main restaurant where the food was very good but I thought the waiting staff let it down on one or two points. My grandson cannot tolerate eating... More 

Was this review helpful? Yes 1
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Barney294, Thank you for taking the time to review your recent visit to the hotel. I am delighted you enjoyed the accommodation and found the reception team pleasing. Please accept my apologies that your experience in the restaurant was not as it should be. I have passed your comments to the team for retraining purposes so that this does... More 

Bournemouth, United Kingdom
Top Contributor
70 reviews 70 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

Only stayed one night due to a firms function. Very nice welcome at reception, room very large, clean and well equipped. Shame we were only there for one night as the room had more shelves/drawers/cupboards than a lot of other places. Breakfast was great. all fresh, considering how many people eating, nice welcome once again from staff. Thoroughly enjoyed our... More 

Was this review helpful? Yes 1
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear sanbran, Thank you for the great review of our hotel following the recent function that you attended and stayed overnight with us! We are delighted that you enjoyed your stay and hope to see you again very soon. Sincerely, Laura Laura Roberts / General Manager More 

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