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All 23 Southampton hotels

Grand Harbour Hotel

4.0 of 5 Hotel   |   West Quay Road, Southampton SO15 1AG, England (Formerly De Vere Grand Harbour)
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Grand Harbour Hotel
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54%
Ranked #18 of 23 hotels in Southampton
A recent review
4 of 5 stars reviewed yesterday
Ann S Nottingham, United Kingdom
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483 people have reviewed this hotel

Traveler rating
    119
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
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English first
Nottingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

A warm welcome and a very clear precise details of the cruise package.Everything went smoothly.great start and finish to the cruise.The pool is good.Food is also good.Most relaxing experience.Very helpful staff.

Was this review helpful? Yes 1
Verona, Italy
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was in Southampton for a conference. The hotel is located in Southampton harbour, and mainly hosts tourists who hop on and off from cruise ships. My room was huge, and overlooked the sea. The mattress and the room amenities were good. The athmospere was quiet. There is not much to see around, Southampton itself is not an exciting city... More

Was this review helpful? Yes 1
Leicester, United Kingdom
1 review
3 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed the night of 21/6/14 at full price ( not on a deal).prior to sailing on a cruise. There was no one to help with our cases both booking in & checking out. Prices in the restaurant were exorbitant. We decided to eat in the bar atrium area. Service was bad. Waitress kept passing us by... More

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Harrisburg, Pennsylvania
Top Contributor
62 reviews 62 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

On our ride from Heathrow Airport to the hotel, the driver told me that the hotel was recently remodeled and was one of the best hotels in Southampton. I believe it. From the time we checked in, the service was friendly, personable, and efficient. The entire hotel looked brand new - both our room and all of the public spaces.... More

Was this review helpful? Yes 2
London, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

Service in this hotel was disappointing and not particularly friendly. The food was also a let down. We are big fans of afternoon tea, but this really doesn't compare to other hotels we have experienced. Instead of delicate sandwiches, you get thick chunks of bread roll with various below average quality fillings. The scones however were lovely and light, but... More

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Carlisle, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked into the Grand Harbour for one night prior to setting off on a cruise. We got an amazing deal as they kept the car parked for 29 days. It's a beautiful hotel and we got a lovely room with balcony. However my highest praise must go to their excellent concierge service where the staff were efficient, courteous and... More

Was this review helpful? Yes 3
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear StewartCrossCarlisle, thank you so much for your 5 star review of your stay. I was delighted to read of how much you enjoyed your stay. Also the wonderful praise for our concierge team, which I know they have taken great motivation from, as have I, thank you. Thank you for taking the time to share your review, it is... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

Whilst visiting family in the new forest we have stayed at two hotels - grand harbour being the first. We had a pleasant enough stay and the room was adequate but like many large hotels it lacked in character. Staff were helpful but seemed very busy and didn't have enough time to go that extra mile. Would we stay again?... More

Was this review helpful? Yes
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Jane h, Thank you for your feedback. I am sorry you felt your stay only average. I have noted your comments on feeling our hotel too corporate and we will add these to our on-going service program. Although a large hotel locally, we strive to ensure every guest feels comfortable and for us to have not met this expectation... More

Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I checked in on Sunday 6/7/14 When I got to the reception the receptionist was on the phone and I understood she had to talk to customers. She mimed something to me and I replied its ok no worries only to realise she was asking my name. I gave my name and she was filling in the details when it... More

Was this review helpful? Yes 3
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Seashe, Thank you for your feedback, I am pleased you enjoyed the room and facilities on offer. I am sorry to read though that we let you down on service, please accept my sincere apologies for this. Although we encourage our team to be genuine in nature when speaking with guests, I can see how on this occasion it... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

The hotel is clean and service is good. I stayed in the Chilton suite which I think is the best layout Ive ever seen at a hotel. Its comfortable and is a good recommendation for a place to stay as it is close to the peir and shopping. I guess something was missing but I cant quite put my finger... More

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Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Caludia857, Thank you for your review regarding your recent visit. I am delighted you enjoyed your stay in the Chillworth suite, and I am pleased that you happily recommend as a place to stay in Southampton. Kind regards Laura, Laura Roberts / General Manager More

Melbourne, Australia
Contributor
11 reviews 11 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed in this hotel after disembarking from QM2 early in the morning. Asked about early check in to be told check in is at 3 pm. Fully understanding how hotels work we asked if it was POSSIBLE to have an early check in.Answer "Check in is at 3 " SO, if you have a mini monopoly on accommodation at Southampton... More

Was this review helpful? Yes 2
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Madeleine671, Thank you for your review. I am pleased to read you found the room lovely and the bed comfortable with good facilities in the room. I am sorry that we were unable to check you in prior to check in time and I have passed your comments to the team in regards to the way in which they... More

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Additional Information about Grand Harbour Hotel

Address: West Quay Road, Southampton SO15 1AG, England (Formerly De Vere Grand Harbour)
Location: United Kingdom > England > Hampshire > Southampton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Harbour Hotel 4*
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Also Known As:
De Vere Grand Harbour Hotel Southampton
De Vere Grand Harbour Southampton
De Vere Hotel Southampton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Luxury Hotel in Southampton
Hotel Class
Official Description (provided by the hotel)
Set sail for a unique stay at the 4-star Grand Harbour Hotel Southampton. Overlooking Southampton waterfront, this iconic hotel with its towering glass atrium is a cut above the rest. Visit one of two restaurants each with their contemporary cuisine or try the unique candlelit spa. If you are in Southampton on business we can facilitate any meeting requirements with our impressive function rooms and dedicated event co-ordinators. ... more   less 
Number of rooms
173

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