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Grand Harbour Hotel

West Quay Road, Southampton SO15 1AG, England (Formerly De Vere Grand Harbour)
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Grand Harbour Hotel
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797 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Southampton, United Kingdom
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed yesterday NEW

I am gym member here so try to spend a lot of time here. I come to unwind after work and days off and often stay overnight too. I enjoy the facilities and the staff are delightful and always make me feel welcome. I love gym and pool facilities as small and compact and when I joined was not overwhelmingly... More 

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Yorkshire
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed yesterday NEW

The management of this hotel must take action to correct a major problem at this otherwise great property, nice rooms, nice staff (sadly except the restaurant for dinner) nice public rooms, good parking. Slow at taking order's, even slower at delivering the food to table - my rule of the thumb is 20 minutes maximum between courses not 40+ and... More 

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Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

It was "Ok" but didn't feel impressed or anything with this hotel. Feel like it needed a bit of TLC overall? Reception lady was friendly but the gentleman behind breakfast hot counter was not. Maybe he was just having a bad day as we all do, but just felt like he didn't want to be there or help me when... More 

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Clarksville, Indiana
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

I would highly recommend this hotel. Our ship was delayed by bad weather. everyone on the staff were very helpful and polite helping store our luggage till the coach arrived to take us to an alternet place to wait the arrival of our coach to take us to another venue to await the arrival of our ship.They were so pleasant... More 

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Oxford, United Kingdom
Top Contributor
54 reviews 54 reviews
32 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We splashed out this weekend and stayed in the Grand Harbour hotel in a Deluxe King room, which was a bit above our budget, but it was last minute and we wanted a sea view. We got the sea view or more of a river view, no sea to be seen from here. Over all the stay was very good... More 

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Wokingham, United Kingdom
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

just come back from a weekend spa package break at the Grand Harbour and I have to say I am very impressed with the hotel, food and location. Situated opposite the old wall and 5 min walk to a great shopping centre (west Gate) and Ikea.Restaraunt service was top notch.. all hotel staff very attentive and couldnt do enough. Not... More 

Was this review helpful? Yes 2
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear 66min66, Thank you for the great 5 star review of our hotel! We are delighted to see your stay was perfect and that you enjoyed all aspects of your stay. Thank you also for the great compliment of recomending us to others. We hope to see you again very soon. Sincerely, Laura Laura Roberts / General Manager More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Stay in a suite which you only dream of, 4 person jet bath with separate double shower and double sinks.oversized bed with a lounge and dinning table.passage way had wardrobes . Butler would ring door bell when your room services he'd arrived with dinner.Then we took are night cap glass of champagne onto a huge balcony which was the size... More 

Was this review helpful? Yes 1
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Kim H, Congratulations on your recent wedding! Thank you for the great review of our hotel and for choosing our venue for your special night away. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Laura Laura Roberts / General Manager More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Have stayed here a few times before a cruise, and whilst the bar area and restaurant is good (breakfast has also always been very nice), the rest of the hotel needs some TLC. Rooms are tired and some are more "battered" looking than others, particularly some bathrooms. The hotel does charge what might be considered a premium price for the... More 

Was this review helpful? Yes 1
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Matt B, Thank you for taking the time to feedback on your visit from last year. I am sorry that your stay was only average, however I have shared your comments with my team to ensure that these points have been addressed. Thank you again for your comments. Kind regards Laura, Laura Roberts / General Manager More 

Durham, England, United Kingdom
Top Contributor
133 reviews 133 reviews
19 hotel reviews
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed before going on a cruise with a cruise package that included parking. There were more negatives this time, although the hotel is in a good location to the port. The room was dusty, and wardrobes smelt foisty. The bathroom seems to be in need of repair. Went to the bar for dinner, as thought it would be quick to... More 

Was this review helpful? Yes
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Laura D, I am very sorry to read your stay this time was not as your last one was. I am pleased we have had the opportunity to discuss your visit and I am delighted that you will be returning again for your next pre-cruise stay. Kind Regards Laura, Laura Roberts / General Manager More 

Travelers are raving about these Southampton hotels

Hinckley
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived at the hotel to be greeted by very friendly, helpful staff which eased the check in process which can be onerous. This was our 3rd visit to the hotel and were not disappointed by the clean and comfortable room. The bathrooms are particularly well presented. Enjoyed seeing the 175th anniversary of Cunard Cruise Lines which involved the "3 Queens"... More 

Was this review helpful? Yes 2
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Paul N, Thank you for choosing the hotel as your place to stay again on your last visit to Southampton and for your great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Laura Laura Roberts / General Manager More 

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