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Grand Harbour Hotel

4.0 of 5 West Quay Road, Southampton SO15 1AG, England (Formerly De Vere Grand Harbour)
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Grand Harbour Hotel
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Grand Harbour Hotel
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665 reviews from our community

Traveler rating
    165
    198
    147
    96
    59
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88
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109
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Suffolk, England
Top Contributor
57 reviews 57 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed yesterday NEW

We booked a two night stay for just after Christmas prior to joining a cruise. Having stayed at a number of hotels in the area pre cruise in the past we felt a Christmas treat was in order so booked one of the Executive king rooms at the Grand Harbour. We were not disappointed. Upon arrival it was very easy... More 

Was this review helpful? Yes 1
Southampton, United Kingdom
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

Being from Southampton, I have always wanted to stay at this hotel. Finally for my 30th birthday I got the chance. I have moved away from Southampton and was going to party, so decided it would be ideal to stay here. I know many people here have commented that it was run down, but it has just had a multimillion... More 

Was this review helpful? Yes 1
Helsinki, Finland
Senior Contributor
49 reviews 49 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here for a venue. Meeting rooms and coffee area were ok. Spacious clean room but I was missing iron/board and minibar. Breakfast was good with all what I needed. Short walk to city attractions. Wifi working well in room.

Was this review helpful? Yes
Southampton, United Kingdom
1 review
3 of 5 stars Reviewed 3 days ago NEW

Had an afternoon tea with family yesterday and was utterly disappointed. The Grand has definitely gone. Cobwebs, thick cobwebs, all over the iron structure in the conservatory area, rusty cutlery, which even if the kitchen staff missed, and the waiting staff took no notice of when they laid and polished, the restaurant/bar manager would have surely noticed and removed before... More 

Was this review helpful? Yes
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Jessie05032013, Please accept my sincere apologies that you did not enjoy your visit to the bar. I have passed your comments to the bar manager to investigate the cutlery as all our cutlery is new, and polished before service every day and therefore should be always spotless, my apologies that yours was not. I assure not something we have... More 

Southampton, United Kingdom
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

Booked a spa package for myself and 4 friends, nice relaxing afternoon in between Christmas and New Year, much needed by us all. The pool area was cold and the pool water temp was at best freezing. The spa pool was fabulous though as warm as a bath. My friends were disappointed that the steam room and sauna were closed... More 

Was this review helpful? Yes
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Stephanie B, Please accept my apologies that your day spa was not fully up to your expectations. I am also sorry that I have no emails that I can correlate to this review, nor aware of any time that the sauna and steam room were closed. If you would be so kind as to resend your email to info@grandharbourhotel.co.uk,... More 

Newark-on-Trent, England
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I was taken to this hotel as a Christmas treat by my son. The hotel looks very grand as you approach it and it's modern design is exciting and impressive. I particularly liked the glass frontage which is designed to look like a ship's sail. This is spectacular at night because it is lit up with blue light. The hotel... More 

Was this review helpful? Yes 1
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Rigdawes, Thank you for your fantastic five star review. I am delighted to read that you and your son thoroughly enjoyed your stay with us over Christmas. I have passed your kind comments to my team who have taken great delight and motivation from them. Thank you also for the wonderful accolade that you would indeed stay again, we... More 

Poole, United Kingdom
Top Contributor
462 reviews 462 reviews
64 hotel reviews
136 helpful votes 136 helpful votes
4 of 5 stars Reviewed 1 week ago

Good position, nice staff and lots to do and see around it. Rooms were comfy and very clean but some of the public areas, especially the corridors could do with a bit of TLC. Gym good and modern with plenty of types of kit. Good breakfast buffet. Parking is extra ten quid but right next door.

Was this review helpful? Yes 1
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear PaddyP, Thank you for your review. I am delighted to read that you enjoyed all aspects of your overall visit, from the staff you encountered, your breakfast experience to the onsite Gym. Thank you for taking the time to share these. I hope we may have an opportunity to welcome you back soon. Kind regards Laura Laura Roberts /... More 

london
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

A group of us went to stay at this hotel for the weekend. We checked in on friday afternoon with no problems, and members of staff were friendly. I paid £10 extra per night for breakfast buffet which included hot and cold foods, sausage, bacon, beans, mushrooms, croissants, cereal etc.I was pleased with the variety of options. I stayed with... More 

Was this review helpful? Yes 2
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear rbex, Thank you for your review. I am pleased that you enjoyed most aspects of your stay with us. Please accept my apologies that in some areas such as robes, we did not meet your expectations. We are dedicated to constantly improving to ensure all our guests have a great stay experience with us, and I have passed your... More 

Portishead, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Have stayed here a couple of times on business. Staff are very friendly even if the check in desk was a little understaffed. Rooms comfortable and clean. Only slight problem was a massive leak in the conservatory on the night I stayed, resulting in a paddling pool by the bar. Weather was exceptionally grim though.

Was this review helpful? Yes
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear PhilBrunnen, Many thanks for your review. I am pleased that you find the hotel good for your business trips to Southampton. I have passed on the other points you have raised to my department managers so they can improve them for future visits. Thank you again for your review, and I hope we may see you again soon. Kind... More 

Exeter, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This was the 2nd time we stayed at the hotel.. Couldn't fault it in any way. Very attententive staff from first arriving to leaving. Our room 109 was clean/ tidy and warm with a nice view of the harbour. If you are joining a cruise, ask about the cruise lounge. £12.50 each but, refreshments are included also taxi to cruise... More 

Was this review helpful? Yes
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Betty168, Thank you for your wonderful 5 star review. I am delighted to read you have enjoyed every aspect of your stay, and in particular the cruise lounge on offer. I trust you had a fantastic Cruise and hope we may be able to welcome you back again soon. Kind regards Laura Laura Roberts / General Manager More 

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Additional Information about Grand Harbour Hotel

Address: West Quay Road, Southampton SO15 1AG, England (Formerly De Vere Grand Harbour)
Location: United Kingdom > England > Hampshire > Southampton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Harbour Hotel 4*
Number of rooms: 173
Reservation Options:
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Also Known As:
De Vere Grand Harbour Hotel Southampton
De Vere Grand Harbour Southampton
De Vere Hotel Southampton
Hotel Style:
#5 Luxury Hotel in Southampton

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