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All 21 Southampton hotels

Grand Harbour Hotel

4.0 of 5 Hotel   |   West Quay Road, Southampton SO15 1AG, England (Formerly De Vere Grand Harbour)
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52%
Ranked #17 of 21 hotels in Southampton
A recent review
3 of 5 stars reviewed yesterday
Vinny068 Portsmouth, United Kingdom
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404 people have reviewed this hotel

Traveler rating
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    82
    66
    45
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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English first
Portsmouth, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

I wanted to follow up on the recent feedback given below on the 11th April under Samantha H. Unfortunately I cannot edit my feedback and add an additional comment, so my partner has logged in and I'm updating from his account (Trip Advisor - your contact us button isn't working). Anyway, I wanted to add, that following feedback given directly... More

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Hastings, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have stayed at the Grand Harbour several times and I have never had any issues. It is very pleasant but the rooms are starting to look tired though and could do with a makeover. There was evidence that this was actually happening I am pleased to say because I really do like this hotel. Staff are extremely courteous and... More

Was this review helpful? Yes 1
Coventry, England, United Kingdom
Contributor
19 reviews 19 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is undergoing refurbishment, but it still looks dated!! The swimming pool and gym were very good, though the jacuzzi was not working. My room was big, with a balcony, but shower and some furnishings were in need of a refresh. Breakfast was average, service (and room service) was very slow. Food overall disappointing.

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Hampshire, England
Top Contributor
103 reviews 103 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed at this hotel to celebrate our Wedding Anniversary. The room we were given was fine, and looked as if it had been included in the refurbishment programme that's taking place at this hotel currently. The balcony though, was very tired and in need of a jet wash and overall good clean. The breakfast was adequate also and not too... More

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Basildon, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here 12/13 April for an all girls spa weekend, Staff polite and accommodating, had to ring housekeeping several times during our stay of which we had a very fast response to our requests..rooms comfortable but no complimentary water or fridge..they only possess 18 bath robes for the whole hotel so it's hit and miss if you actually get one...breakfast... More

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Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Linda B, Thank you for your review regarding your recent stay. I am sorry to read there were aspects you did not enjoy, and in particular your dinner that evening. Please accept my sincere apologies for this and I have passed your concerns on to the chef for future improvements. I was pleased to read you enjoyed the breakfast... More

Portsmouth
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

My first observation is that the hotel has become very tired and worn looking and could do with a very good refurbishment to bring it up to date. My partner and I stayed at the hotel on 11th April 2014, as we attended a friends wedding reception. Whilst the bed in our hotel room was comfortable, the rest of the... More

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Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Samantha H, Thank you for your feedback regarding your recent stay. I am sorry to read you did not enjoy your stay. I believe that our Guest services manager is in contact with you. I am pleased to say that all the room aspects you noted will be corrected in the present refurbishment program we are undergoing. Thank you... More

London
Contributor
20 reviews 20 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

A very average hotel definitely not worthy of its 4 stars. New refurbished rooms still leave a lot to be desired, very basic amenities in rooms, no mini bar or fridges, no complimentary bottles of water and certainly no pen and paper for those little notes. Air con is either non existent or doesn't work. Many rooms have oil filled... More

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Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Londontraveller6, Thank you for taking the time to review your visit. I am sorry to read you did not fully enjoy your stay. All of our fully refurbishment rooms have full air-conditioning systems placed in them, so I can only assume that the room you stayed if was not yet refurbished. There are still works going on, and I... More

Southampton, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Have just been on a weekend break in the Grand Harbour hotel with great friends. We reserved two double rooms and was upgraded to a king size one with a balcony the view was overlooking the Solent. The staff was very helpfull as well, the food was excellent at breakfast with a selection to choose from. We will be retuning... More

Was this review helpful? Yes 1
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Joy B, Thank you so much for your fantastic 5 star review. It is wonderful to read how much you enjoyed your stay. Thank you also for the best compliment we could ask for - a promise of returning soon, thank you! We look forward to seeing you soon. Kind regards Laura Laura Roberts More

Stevenage, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

the hotel was very clean food was fantastic, staff very friendly arrived on a Friday check in was very easy and friendly .the room was clean and tidy couldn't have asked for more the only down side the beer is a bit expensive but well worth the stay

Was this review helpful? Yes 2
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Andy B, Thank you so much for your very kind review, I am very pleased to read how much you enjoyed your visit, in particular the staff service. I hope we may see you again soon. Thank you again. Kind regards Laura Laura Roberts More

Contributor
16 reviews 16 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I've always enjoyed travelling around the UK staying in everything from a Premier Inn to gorgeous 5* boutqiue hotels. I can be a bit of a hotel snob but I do think the overall quality of 4* hotels has deteriorated over the years. Anyway, I've probably stayed at the Grand Harbour on over 20 different occasions now. This has to... More

Was this review helpful? Yes 2
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Charlierbrown, Thank you so much for such a fantastic 5 star review, and so comprehensive, it is very much appreciated. All guest feedback is great, but regular guest feedback is always so wonderful, and I thank you for taking the time to review us so completely. I am so pleased you enjoy your visits, and I look forward to... More

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Additional Information about Grand Harbour Hotel

Also Known As:
De Vere Grand Harbour Hotel Southampton
De Vere Grand Harbour Southampton
De Vere Grand Harbour Hotel
De Vere Hotel Southampton
Address: West Quay Road, Southampton SO15 1AG, England (Formerly De Vere Grand Harbour)
Location: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Southampton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Harbour Hotel 4*
Official Description (provided by the hotel):
Set sail for a unique stay at the 4-star Grand Harbour Hotel Southampton. Overlooking Southampton waterfront, this iconic hotel with its towering glass atrium is a cut above the rest. Visit one of two restaurants each with their contemporary cuisine or try the unique candlelit spa. If you are in Southampton on business we can facilitate any meeting requirements with our impressive function rooms and dedicated event co-ordinators. ... more   less 
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