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Grand Harbour Hotel

West Quay Road, Southampton SO15 1AG, England (Formerly De Vere Grand Harbour)
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813 Reviews from our TripAdvisor Community

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Traveler rating
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114
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (236)
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    (813)
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    (239)
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    (170)
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Milton Keynes, United Kingdom
Level Contributor
83 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here for one night 17 July, pre-cruise. It has been 2 years since my last stay. Check-in was efficient and we were offered breakfast at £10 which we declined. We ate that in Wetherspoon's, which is a 10 minute stroll away and costs around £4 with drinks. We were directed to a lift, only to find that our... More 

Was this review helpful? Yes 1
Tonbridge, England
Level Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed yesterday NEW

As The name would suggest the hotel is well positioned for the docks and just a short walk to the town through the old city walls. Service was friendly and polite throughout the hotel and check in and out were done with great efficiency so not too much hanging around when you have an exciting day ahead. The public areas... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW via mobile

Primitive leisure facilities & average food, room was pleasant balcony access was scarce. nevertheless The dinning area was perfect & staff were amazing overworked yet still accommodating and vibrant.

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Swindon, England
Level Contributor
133 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here yet again, pre-cruise. It was probably our 10th or 11th stay in this hotel since 2008 so we have seen how the hotel has changed since then when it was owned by De Vere. Now part of the World Hotel brand, some improvements have been made with a few more still to be addressed - however, they are... More 

Was this review helpful? Yes 1
St. Neots, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed here one night only before a cruise and it was very conveniently placed for the docks. The staff were friendly and efficient and the room was comfortable and clean. Breakfast was adequate and service good so we would have no problem staying there again.

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Camberley, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

My first stay at this hotel was a memorable one for the wrong reasons ! It was meant to be a special occasion but it ended up being something of a fiasco . On a positive note the staff throughout the hotel were extremely friendly and helpful. The accommodation was up to an acceptable standard and we had no problem... More 

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Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear JRobin2014, Thank you for your review. I am pleased to read you found the staff you encountered were excellent and your room met your requirements. I am sorry to see that your dinner has marred your overall experience, and I offer my most sincere apologies for this. Whilst I certainly wish you had a better experience it is feedback... More 

Lancashire
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Was treated to a weekend here for my hen do. Absolute joke. No record of treatments in spa, terrible customer service, no bath robes in spa, booking not in place for dinner when pre booked and all party members received charges which were not theirs. Contacted customer services over a week ago and have not received a response. Disgusting for... More 

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Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Rach49_13, Thank you for your review. I am sorry to read that your stay was not enjoyable. Please accept my apologies for this. Unfortunately I cannot find any record of your complaint, or any similar issues noted in the hotel during your visist in July, so I have therefore private messaged you so that I may personally assist you.... More 

Travelers are raving about these Southampton hotels

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for my hen do in march 2015. Amazing spa, lovely restaurant and big spacious rooms. Staff couldn't be more friendly or helpful. Only thing i would say is expect a wait to be seated at breakfast.

Was this review helpful? Yes
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Leanne W, Thank you for the great review of our hotel and spa following your hen party visit in March! We are glad that you all enjoyed your stay and hope to see you again very soon, perhaps you may consider of us for your 1st anniversary venue. Sincerely, Laura Laura Roberts / General Manager More 

uk
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

I started here one night while i had some bushes in Southampton. The hotel is lovely. Every member of staff were smily and helpful. Check-in was nice and swift. Room was spacious, bathroom was big enough died with a bath. Being the daughter of a house keeper myself I've got used to walking into hotel rooms and finding numerous issues... More 

Was this review helpful? Yes 1
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Pixieduststar, Thank you for the fantastic 5 star review of our hotel from your recent business trip to Southampton! We are delighteds that you enjoyed your stay and hope to see you again very soon. Sincerely, Laura Laura Roberts / General Manager More 

Cape Town Central, South Africa
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is one of the worst I have ever stayed in. I think they are quite happy with the "never see again" cruise clientele and that shows in the food and service. After waiting 30 minutes to place our drinks order in the main restaurant we walked out and decided to eat in the bar lounge area. Food was... More 

Was this review helpful? Yes 2
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Sinclairs250967, Thank you for taking the time to share your feedback. Please accept my sincere apologies for the issues you experienced whilst dining, and I am sorry this has overshadowed your full stay with us. I have ensured the Food and Beverage Manager has taken your comments to the team to ensure this never recurs. We pride ourselves on... More 

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