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Grand Harbour Hotel

West Quay Road, Southampton SO15 1AG, England (Formerly De Vere Grand Harbour)
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Grand Harbour Hotel
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856 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Paid more for the room to get a harbour view and was very disappointed when we got to the room and found the harbour view was obscured by the building and looking down on the ground from the balcony was covered in cigarette butts. So I went down to Reception and asked for a different room and they were very... More 

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Newark, DE
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed yesterday NEW

The best thing about the Grand Harbour was the staff. They were consistently friendly, attentive, and helpful. The desk staff made check-in quick and easy. We asked for an extra blanket and housekeeping brought one right away. The restaurant staff answered questions about what to eat (for instance, did the baked beans have meat in it?) and if they didn't... More 

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Preston
Level Contributor
5 reviews
5 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW

Stayed here 2 nights at the end on June. Hotel itself is just OK. Rooms as you would expect although the bathroom was a bit small. Part of the price we paid included a meal in the restaurant. Service here was very poor. Waited 10 minutes before someone took our drinks order. The staff did not speak very good english... More 

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england
Level Contributor
70 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Well located 4 star property next to a large shopping mall and also the port area. Used to be a Devere Hotel but recently sold apparently. The hotel had a nice bar/lounge area as well as another good restaurant. Leisure facilities include a good size indoor pool and a well equipped gym. The only downside (in my opinion) is the... More 

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Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Sydney69England, Thank you for the lovely review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Laura Laura Roberts / General Manager More 

Allyn, Washington
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The Grand Harbour Hotel, Southampton, is an ideal location on the waterfront. It is just across the street to the old city walls. It is walk-able to the cruise ports. Of course, the hotel will arrange a taxi, and also offers a "cruise package", however walking is another option. Our view room was quite large, with a sofa and king... More 

Was this review helpful? Yes 1
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Gardeninggrammie, Thank you for the Fabulous and extensive 5 star review of our hotel. I am delighted to read that you enjoyed every aspect of your stay and our fair city. I hopewe may have the opportunity to see you again very soon. Kind regards, Laura Laura Roberts / General Manager More 

Brantford, Canada
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

PROS quick check and check out Location location location- right across from water and a short walk to to the mall Friendly staff Clean and tidy room Nice bath tub Free wifi CONS Small small shower!!! If your going to make the bathtub accessible to ppl with mobilty issues then the hotel should b installing grab rails at the entrance... More 

Was this review helpful? Yes
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Mrs Tabudhabi, Thank you for taking time to review your recent visit. I was delighted to read you enjoyed so many aspects of your visit with us. Thank you for your suggestions regarding the bedroom showers, we have noted these for reference for future bathroom refurbishments programs. Kind regards, Laura, Laura Roberts / General Manager More 

Edinburgh, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This a nice hotel that lives up to its promise with a good location on the front. It's got a strong maritime theme and the rooms are good, breakfast pleasant, and the cruise transfer is a slick process.

Was this review helpful? Yes 1
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Algoesonholiday, Thank you for the Fabulous 5 star review of our hotel from your pre cruise visit, I trust your cruise was also enjoyable! I am delighted to read that you enjoyed every aspect of your stay and hope to see you again very soon. Kind regards, Laura Laura Roberts / General Manager More 

Stourbridge, United Kingdom
Level Contributor
58 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Recently stayed here after visiting Peppa Pig world with my daughter and fiancé, Hotel was very clean and tidy Room was clean and spacious, Perfect location if you are traveling on the cruise ships. Plenty of bar's along the pier, also a short walk from the hotel,

Was this review helpful? Yes 1
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Ollyboy89, Thank you for the great 4 star review of our hotel! It is wonderful to read that you, your fiance and daughter had a great stay with us. I hope your daughter enjoyed her Peppa Pig World experience, childhood is truly a magical time. We are delighted that you enjoyed your stay and hope to see you all... More 

Redhill, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Quick check in - we were moved to a quiet room on 4th floor. Recently renovated and a good size. Staff were friendly enough and the breakfast was pretty good. Only real complaint was that there was no drinking water in the room. Only found this out very late and had to order a large bottle from room service. £3.85... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes 1
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Bashbarman, Thank you for the great 4 star review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Laura Laura Roberts / General Manager More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel looks the part but was let down by service, not to say that the service was bad in anyway, more it was stretched. Trying to get a drink at the bar was an exercise in patience and the room service was equally slow. That said, the staff were very friendly and accommodating when they finally got to me.... More 

Was this review helpful? Yes 1
Laura R, General Manager at Grand Harbour Hotel, responded to this review

Dear Ian R, Thank you for the great review of our hotel! I am pleased we met your expectations for a business trip. We also pride ourselves on our service for Leisure visits, so I am truly sorry that you did not feel this was the case, please accept my apologies for this sad impression we have given. I will... More 

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