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Somerset House Hotel

Certificate of Excellence
10 Florence Road | Southsea, Portsmouth PO5 2NE, England
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Somerset House Hotel
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Somerset House Hotel
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213 reviews from our community

Traveler rating
    137
    49
    17
    8
    2
See reviews for
39
120
5
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Whitstable, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I only stayed for 1 night, but I loved it! I found all the staff to be courteous and very helpful. My room was spotless and very comfortable, with a nice bed and great sofa. It's the little things that count, like the range of coffee, tea and hot chocolate with plenty of milk available on the in room tray,... More 

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Chatham, Canada
Top Contributor
74 reviews 74 reviews
38 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Had always wanted to visit the Portsmouth area and though this place was an nice inbetween of the old and new. All of the room are beautifully renovated and we had large ground floor suite. Bed was huge and so comfy and the bathroom was very modern with a separate toilet room. Nice! We were worried about the street noise... More 

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Dewsbury
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Charming boutique hotel 2mins from Southsea beach. Very clever combining of neighbouring properties to make The Mercer Collection. We had room 2 at Somerset House: cosy room, comfy bed, yummy food & exceptionally welcoming team. Thank you Mary. Obrigado.

Was this review helpful? Yes 1
Broadstairs, United Kingdom
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is our 3rd stay in a Mercer Collection hotel and we now know to expect the very high standards of cleanliness, high quality bedding/products, superb breakfasts and delightful, helpful staff. We've now started a tour of them all! Keep up the good work; how hotels should look and be run.

Was this review helpful? Yes 3
Reception1113, Manager at Somerset House Hotel, responded to this review

Thank you for choosing to stay with The Mercer Collection again, I am pleased that you keep returning to our collection of hotels and that you appreciate the high standards of our cleanliness also the high quality of our bedding and products. Thank you for such a lovely review, we have 7 boutique hotels in the group and we would... More 

Box, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Wow. Not sure where to start, beautiful room, happy and caring staff, amazing breakfast, parking, lovely location etc etc. What makes this place particularly special is the truly warm welcome, helpfulness and caring nature of the staff. They genuinely loved having the kids there, and my kids loved the interaction. We even had to bring Mary a specially chosen shell... More 

Was this review helpful? Yes 1
Reception1113, Manager at Somerset House Hotel, responded to this review

Thank you ever so much for taking the time to leave us such a thoughtful review! We feel very proud to read your comments about our hotel and your experience whilst staying with us. Our staff were very pleased to have met you and say it was a pleasure to look after you during your stay. It is also lovely... More 

Te Horo, New Zealand
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The rooms are clean and bright with very good bedding and bathrooms. The lovely lady on reception gave me one of the most genuine welcomes I've ever had in any hotel anywhere in the world. The breakfast that is included in the price was also very good. They offer both meat and vegetarian options and we both enjoyed the vegetarian... More 

Was this review helpful? Yes 1
Reception1113, Manager at Somerset House Hotel, responded to this review

Thank you for such a kind review, it is lovely to know that you have enjoyed your stay. I am pleased to hear that you found our receptionist to be friendly, we always aim to provide a high standard of service for all our guests. I am also pleased that you enjoyed the vegetarian options available at breakfast. Thank you... More 

Harrow, Middx
Contributor
11 reviews 11 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very friendly, helpful staff in these Victorian houses refurbished into a boutique style hotel in Southsea. We had only 1 night but were impressed. We traveled with our grown up children & their partners & chose 3 rooms according to individual needs. All were very clean & nicely decorated. Its worth paying for the larger Superior rooms. The Kitchen restaurant... More 

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Reception1113, Manager at Somerset House Hotel, responded to this review

Thank you for choosing to stay with The Mercer Collection and taking the time to leave us a review. It is wonderful to read that you were “impressed” by our boutique hotel, and found the rooms to be “very clean and nicely decorated”. I am pleased that you enjoyed the meal and breakfast that our restaurant The Kitchen provided. Thanks... More 

Hitchin, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I have stayed at this collection of hotels (Florence & Somerset) many times over the last couple of months and each time I cannot fault any of the rooms I've stayed in, the welcoming staff or the food, be it dinner or breakfast. From booking to leaving each stay has been hassle free and enjoyable. Would definitely recommend this venue.

Was this review helpful? Yes
Reception1113, Manager at Somerset House Hotel, responded to this review

Thank you for taking the time to leave a review. It has been a pleasure to accommodate you these last few months. I am delighted that you have found the service “welcoming” and the accommodation faultless. Thank you for recommending us, we really do appreciate this and we look forward to welcoming you again soon. More 

london
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We had a Wonderful break at this hotel. The staff were very friendly and soul do anything to make your stay comfortable. We had a suite which was lovely and really comfortable. They serve a great breakfast I the hotel restaurant. Had a fantastic break and would recommend this hotel

Was this review helpful? Yes
Reception1113, Manager at Somerset House Hotel, responded to this review

Thank you ever so much for your kind review! We are very pleased to hear you had such an enjoyable stay and all your comments about our hotel make us very proud. Thank you for recommending us, please come and visit us again soon! More 

Kettering, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

I stayed here for the first time on March 26th. We arrived late due to a horrendous journey and the receptionist could not have been more welcoming or helpful. We ate a lovely meal in the Bistro which was very relaxed and spotlessly clean enjoying reading the magazines and chatting. Our room was super and the breakfast was delicious with... More 

Was this review helpful? Yes
Reception1113, Manager at Somerset House Hotel, responded to this review

Thank you for your review, I am glad that you found the receptionist welcoming and helpful. I am also pleased that you chose to dine in our Bistro and that you have described it as “very relaxed and spotlessly clean”. Thanks again and please do not hesitate to contact us to arrange another stay. More 

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