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All 39 Portsmouth hotels

Holiday Inn Express Portsmouth - Gunwharf Quays

3.0 of 5 Hotel   |   The Plaza | Gunwharf Quays, Portsmouth PO1 3FD, England
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Holiday Inn Express Portsmouth - Gunwharf Quays
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Ranked #21 of 39 Hotels in Portsmouth
A recent review
4 of 5 stars reviewed 2 days ago
neilmorris838 Cardiff, United Kingdom
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681 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cardiff, United Kingdom
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Best location of all the hotels I researched. Standard rooms, but enough space. Breakfast was provided but no facility for evening meal. However, the hotel has negotiated up to 30% off at some of the local eateries and will also provide plates and cutlery for take away meals. The Gunwharf Quays Car park - 100yds charged £2.40 for the first... More

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Maidstone, United Kingdom
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 3 days ago NEW

The hotel is well situated in Gunwharf Quays with its range of shopping and restaurants. Parking is in the centre's car park but is free for guests for the first 24 hours and only £2.00 a day thereafter. The rooms are on the small side but clean and comfortable and the staff friendly and helpful. However, the inclusive breakfast was... More

Was this review helpful? Yes 1
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your recent comments. I am glad to see that you have enjoyed our location, being a part of Gunwharf Quays, Portsmouth's retail complex, our location is convenient for shoppers, visitors to historic dockyard and the Spinnaker Tower. I am sorry to hear that you have not enjoyed your breakfast experience. As per our brand standards... More

Bacolod, Philippines
Top Contributor
65 reviews 65 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for 2 nights with my wife. We were visiting Portsmouth to catch up with old friends and do some sight seeing. The hotel is conveniently located close to restaurants, bars and shopping and only a short stroll from the harbour front. This was just as well as it poured with rain while we were there. Our room... More

Was this review helpful? Yes 1
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for taking the time to review our hotel. Thank you for your kind comments regarding your stay, I will pass on your feedback to our reception and breakfast teams. We hope to see you again in Portsmouth. More

Carentan, France
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We did stay again, the last time we did was in 2012 and were not happy, this time I have no complaints whatsoever apart from the size of the towels! (A bath sheet please, the towels you leave out are so mean). The staff were very friendly and welcoming, even able to help me out with a flat ipad, found... More

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Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your recent comment. I am glad to see that you have enjoyed your stay with us. Thank you for your feedback with regards to the quality of our towels, we will review our current offering. I will also pass on your kind comments to our team here, we are pleased to read that all our... More

Dover, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Our arrival at the Hotel was a little frought with directions from the Sat. Nav. with no parking immediately in front of the Hotel. Parking was at Gunwarf Quay adjacent (underground) to the Hotel. Free for the first 24hrs then two pounds a day thereafter (very reasonable) Check in was excellent! Throught the two day stay, staff were exceptional and... More

Was this review helpful? Yes
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for taking the time to review our hotel. I am pleased to read that our staff provided you with a great service throughout your stay. Thank you for your comment with regards to our breakfast, as part of Holiday Inn Express brand we do offer continental breakfast only with a few hot favorites to include sausage,... More

Horsham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Location, location, location! Very convenient for shops, eateries and a boat trip. Thanks very much to Natasha on Reception who was helpful above and beyond what we might have expected. Room was large, clean and nicely furnished. Coffee/tea etc in the room.

Was this review helpful? Yes
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your recent review. We are glad to read that out location was just right for your stay. I will definitely pass on your kind comments to Natasha as well as our housekeeping team. We would like to welcome you back in Portsmouth. More

Essex, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I wouldn't know where to start .... Stayed for 2 painful nights whilst celebrating my sons 21st ...All I can say was our room was disgustingly filthy, the floor was stained and un hoovered, and to top it off we found a used condom under the bed whilst packing to go, if I had of seen this when we arrived... More

Was this review helpful? Yes 2
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your recent comment. I am deeply sorry that your experience at our hotel was far from being acceptable. I will thoroughly investigate and act upon your feedback with our team and will make sure incidents of this kind will not happen again. We will strive to restore your faith in our brand in the future. More

Northampton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was perfect, clean good sized room~free WiFi and superb bed and bedding, very helpful and friendly staff, good breakfast, the location absolutely perfect and discounts for meals at some local restaurants was offered. We so enjoyed our stay here we would definitely return.

Was this review helpful? Yes
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your kind comments. I will pass on your feedback to our team here. It is a pleasure to read that you have found our hotel to be just perfect for your stay. Please come and stay with us soon! More

London & Paris
Contributor
20 reviews 20 reviews
5 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Some recent reviews suggested that we might have problems, but in fact the hotel met our needs well for a Monday-to-Friday stay. Only one lift working, but it caused few delays for us. Our room was spacious, clean, quiet, with comfortable beds, though only one chair in a twin-bedded room is not really adequate. The air conditioning worked well, and... More

Was this review helpful? Yes
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your recent review. We are pleased to see that you have enjoyed your stay at our hotel and your feedback is much appreciated. We can definitely look in adding some extra chairs in our twin rooms and the lighting in our breakfast room will be looked at, as i am not sure if it was... More

London, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed for a few nights poor beds the worst ever. Finding it hard to walk this morning. Susan the bar girl so happy can't do enough for anyone this girl should be training the rest of the staff in the UK. Won't come back due to beds. Great location could be a great hotel

Was this review helpful? Yes
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your recent comments. I do apologize for the quality of the mattress in your bedroom, i will investigate it and make all necessary arrangements. I will also pass on your kind comments to Sue. I am sorry to hear that you have not enjoyed your stay with us. More

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Additional Information about Holiday Inn Express Portsmouth - Gunwharf Quays

Address: The Plaza | Gunwharf Quays, Portsmouth PO1 3FD, England
Location: United Kingdom > England > Hampshire > Portsmouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Portsmouth - Gunwharf Quays 3*
Number of rooms: 130
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Also Known As:
Holiday Inn Express Portsmouth - Gunwharf Quays Hotel Portsmouth
Holiday Inn Portsmouth

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