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Holiday Inn Express Portsmouth - Gunwharf Quays

The Plaza | Gunwharf Quays, Portsmouth PO1 3FD, England
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Holiday Inn Express Portsmouth - Gunwharf Quays
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856 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
61 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The area surrounding the hotel is packed with shops and restaurants, as well as superb views across the water. Basic but comfortable rooms - prepare for the serenading of seagulls if you choose to sleep with the windows open. Breakfast is very basic - this is a value hotel.

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Bristol, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Whilst appreciating that this is a budget hotel, I have to say that we were very disappointed with the breakfast provided. It was close to being inedible. Otherwise it is right that we should mention the staff who cope with a very busy reception with such professionalism and charm, and the hotel's location is perfect for shopping and visiting Portsmouth's... More 

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
112 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 1 week ago

The Holiday Inn Express in Portsmouth is very near the quay and shopping area, lots of restaurants in a minutes walk. Hotel is as you would expect clean and functional. I had free Wifi and the parking is free as well. The parking is in the local underground carpark which is not only massive but very busy. My Tip drive... More 

Was this review helpful? Yes 3
Southampton, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Checking in was fast and the man was polite and efiecient. Rooms and beds were of good quality, maybe a large towel per person would of been nice! Breakfast was a tad disappointing, cereal, juice etc but cooked breakfast was a joke. awful sausages, beans, scrambled egg and a toaster that has seen better days. For the price the hotel... More 

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Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for taking the time to review our hotel. Thank you for your kind comments regarding your check in experience. I am very sorry to hear that you have not enjoyed our breakfast experience. As per our brand guidelines we do offer continental breakfast only with a few hot favourites to include sausages, eggs and beans. Thank... More 

Eastbourne, England, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night on the way to the Isle Of Wight. The idea being that we were close to the ferry the next day. Chose this hotel as it was right in the centre of Gunwharf Quays. We were glad we took this option and were close by the Wightlink Ferry. Our sailing was at midday so it... More 

Was this review helpful? Yes
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your recent review. I am very pleased to read that you have found our location to be perfect for the purpose of your stay. Thank you for your breakfast feedback, I am very sorry to hear that the quality of our sausages was not to your liking. We would like to welcome you back in... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked 2 nights for 3 friends, £406. Who came to stay fur school reunion. Room ok...towels should be in the cleaners cupboard, breakfast was a joke. Express? get that,but didn't realize you got express customer service/breakfast and crappy towels.Not impressed HIE, next family visit will deffo be staying in Travelodge.

Was this review helpful? Yes 2
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for taking the time to review our hotel. I am very sorry to hear that you have not been able to fully enjoy your stay at our hotel. We are in the middle of our towel replacement program and hope to provide a better experience in this area very soon, I do apologize that we have... More 

Guernsey, United Kingdom
4 of 5 stars Reviewed 2 weeks ago

We stayed here for a week. It's right in the middle of the shops and restaurant, which can be very busy on a Saturday night but that didn't bother us, we felf very safe. We could see the Spinaker Tower from our room. Our room, and the rest of the hotel were spotlessly clean. It does look a little tired.... More 

Was this review helpful? Yes
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your recent review. I am very pleased to read your comments. As you have kindly mentioned we are situated right in the middle of Gunwharf Quays. Thank you very much for your kind staff feedback, I will share your comments with our team. We hope to see you again in Portsmouth More 

Cumbria, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good location for shops, restaurants & museums. Breakfast was ok buffet, we had early starts as going to Festival of Speed so didn't have much time to eat in mornings. Reception staff v nice & chatty with good info. Parking was great , such a bargain when ticket validated by hotel this made up for relatively expensive room rate, but... More 

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Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your recent review. I am very pleased to read your comments regarding our location and our car parking arrangements. We do offer 24h free car parking and there is £2 charge for each additional 24h period thereafter. Thank you for your feedback regarding your bedroom experience I have followed up on your comments with our... More 

Carlisle, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed in this hotel for two nights and the location was just perfect. Close to restaurants and shops and convenient for rail travel and Portsmouth Harbour. Ideal for leisure or business. All this comes at a price though - it's not cheap.

Was this review helpful? Yes
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for taking the time to review our hotel. I am very pleased to read that our location was perfect for the purpose of your visit. As you have kindly pointed out we are in the middle of Gunwharf Quays, Portsmouth's retail complex. We hope to see you again in the future. More 

Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Booked here for a Saturday night. Very easy to find, head for Gunwharf Quays, park in the shopping centre car park, the hotel is within the complex. Get your parking validated for free 24 hours parking and reduced parking after that. The breakfast is a big buffet, oddly no bacon when we stayed but plenty of cooked and continental options.... More 

Was this review helpful? Yes
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your recent review. I am glad to read that you have found our location to be just right for your visit. Thank you for your feedback regarding the cleanliness of our bedrooms as well as the speed of our check in. As per our brand guidelines we do provide continental breakfast only with a few... More 

Hotel Review Summarization

What travelers say

  • Car park(9)
  • Great location(8)
  • Historic dockyard(5)
  • Rooms are clean(3)
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