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Holiday Inn Express Portsmouth - Gunwharf Quays

3.0 of 5 The Plaza | Gunwharf Quays, Portsmouth PO1 3FD, England
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Holiday Inn Express Portsmouth - Gunwharf Quays
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Holiday Inn Express Portsmouth - Gunwharf Quays
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737 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chippenham, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

Another visit to Gunwharf Holiday Inn. On arrival the elevators were out of action and notices posted which give a number to call to seek porter assistance with heavy luggage. Though staff informed me that hotel is currently advising that they are unable to provide accommodation to members of the public with disabilities, they should consider advising all customers that... More 

Was this review helpful? Yes
Guildford, United Kingdom
Contributor
15 reviews 15 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I visited this hotel with my sister and a couple of other people as we were in Portsmouth for a hen weekend. We stayed at the hotel for a total of two nights and we found our stay to be very pleasant here. The hotel is in the perfect location for quick access to bars, restaurants and shopping. The room... More 

Was this review helpful? Yes 1
Maidstone, United Kingdom
Top Contributor
52 reviews 52 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for a Saturday night. Went to the Casino Rooms next door. Staff lovely, breakfast a bit of a bun-fight but handled well by staff. Parking good and good location. Would use again. Functional and clean.

Was this review helpful? Yes
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you for taking the time to review your recent stay with us. I wanted to thank you for you kind comments regarding our staff, I will share your feedback with our team. I am also very pleased to read that you have found our location to be just right for your stay. We would like to welcome you back... More 

Charlottetown, Prince Edward Island, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Elevators out of service. Can they not be fixed? Rooms remind me of a school dorm. Cheap furniture, decor. Internet did not work the first night, and requires you to log in and provide user information each time you power up your computer.

Was this review helpful? Yes 1
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your recent review. I do apologize for our current lift scenario. There is a major structural issue in both of the lift shafts. It is a very complex repair requiring an internal as well as external scaffolding in place. I am very sorry that we have not been ready for your arrival. I do apologize... More 

east sussex
Top Contributor
110 reviews 110 reviews
23 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

had a good deal through Hotels.com at £68 a night with complimentary breakfast. It's location is great for Gun wharf Keys shopping centre as right in the middle of it. Free parking is great too so really convenient. The lifts are not working at present and for next couple of months, but no great issue and porter is happy to... More 

Was this review helpful? Yes 1
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your recent comments. I am glad that you have enjoyed your time with us. As you have kindly mentioned we are based right in the middle of Gunwharf Quays. Our car park is free of charge for the first 24hours and charged at £2 for each 24hour period thereafter. Please accept my sincere apologies for... More 

Chichester, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We visited for a shopping, dinner birthday night away ! We found a cheap deal via booking.com and only paid £68 for the room. The location is excellent for gunwharf we were able to dump our bags mid shopping trip and then carry on ! Loads of restaurants and bars surrounding hotel The staff were really friendly, with a simple... More 

Was this review helpful? Yes
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your recent review. I am glad that overall you have had a good stay with us and that you have enjoyed our location. We are situated in the middle of Gunwharf Quays and our location is convenient to all shoppers and visitors to the area. Thank you very much for your staff comments, I will... More 

1 review
5 of 5 stars Reviewed 1 week ago

We got here early and were nervous about checking in three hours before we were due (arrived at 11:00) but staff, Sophie and Natasha, were keen to make us feel extremely comfortable and sorted us a room no problem. They gave us a voucher for a restaurant which was 50% off food so we looked at eachother and nodded any... More 

Was this review helpful? Yes
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your kind feedback. I am really pleased to know that we have managed to provide such an outstanding customer service. I will definitely share your comments with everyone concerned. I am glad that you have enjoyed your entire stay with us and we would like to invite you back. More 

Contributor
14 reviews 14 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

Firstly it needs to be said that the staff here are fantastic, very polite, helpful, and against all the odds they seem to care and enjoy what they do. If they don't they all deserve Oscars because there is plenty to complain about here and the brave face they would have to put on is seamless. When I booked I... More 

Was this review helpful? Yes 1
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for taking the time to review our hotel. I wanted to thank you for all your staff comments, they all work hard at moment as you have kindly mentioned and I am very pleased that despite the current scenario, they make our guests feel welcome. I have shared your feedback with our team here. I am... More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Previously stayed at the hotel and had no problems. This time however the room was not clean as the carpet had multiple stains and the sofa bed was not well made back into a sofa. The level of disturbance at night was bad with peopel returning and when i called reception i was told that they get a lot of... More 

Was this review helpful? Yes
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your recent review. I am very sorry to find out that our room cleanliness was not up to standards. I have addressed the above issue with our housekeeping team and I do apologize for any inconvenience during your stay with us. I am also sorry to hear that you have been disturbed at night, we... More 

Swindon, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and myself stayed in this hotel for two nights last weekend and I have to say we were not disappointed. When we arrived the reception staff were very pleasant and professional and nothing was too much trouble. We were given a corner room which was clean and comfortable with tea/coffee making facilities etc, the bed was a double... More 

Was this review helpful? Yes
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your recent review. It is very encouraging to know that our team have made you feel welcome and that you have been looked after throughout your stay. Thank you for your breakfast comment, as per our brand standards we do provide continental breakfast only with a few hot favorites to include sausages, eggs and beans.... More 

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Additional Information about Holiday Inn Express Portsmouth - Gunwharf Quays

Address: The Plaza | Gunwharf Quays, Portsmouth PO1 3FD, England
Location: United Kingdom > England > Hampshire > Portsmouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Portsmouth - Gunwharf Quays 3*
Number of rooms: 130
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Also Known As:
Holiday Inn Express Portsmouth - Gunwharf Quays Hotel Portsmouth
Holiday Inn Portsmouth

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