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Holiday Inn Portsmouth

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Pembroke Road, Portsmouth PO1 2TA, England
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Holiday Inn Portsmouth
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Holiday Inn Portsmouth
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589 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I've been here a few times now for meetings and conference and the overall experience has been very good with staff being very attentive. The only issue I've had is with the food. Sure it's ok, but if I'm paying £13 for a king prawn pasta I would like a little flavour and some more on my plate!! I would... More 

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Warrington, United Kingdom
1 review
4 of 5 stars Reviewed 4 days ago NEW

Stayed here on a couple of occasions when visiting our son, perfect location for us, close to all amenities & parking available, on this occasion breakfast was also included which was very good & plentiful.

Review collected in partnership with Amoma.com

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EmilyAP283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear Warren P, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. We are delighted to hear that you enjoy your visits when coming down to see your son. Thankyou for your positive feedback about our location and we're delighted that you enjoyed your breakfast. Thankyou again and we look forward to welcoming you back in... More 

A TripAdvisor Member
3 of 5 stars Reviewed 6 days ago NEW

The rooms and the leisure facilities are good, but the food is awful it is microwaved or thrown into a deep fat fryer and incinerated to an inch of its life, as a result the food is tasteless and bland. The staff are friendly and try hard but the amount of complaints I witnessed should ring alarm bells.

Was this review helpful? Yes 1
EmilyAP283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear A Trip Advisor Member, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. Thankyou for your positive comments about the rooms, the staff and the leisure facilities but I'm sorry to hear about your experience in the restaurant. It doesn't sound pleasant having your food incinerated to within an inch of its life, I hope... More 

London, United Kingdom
Top Contributor
102 reviews 102 reviews
37 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed 1 week ago

From the outside it is obvious that it was built in the 70s (probably a Trust House) & it doesn't give much confidence. However the interior has been refurbished and gives a welcome feel. Our bedroom did seem dated though, with a small bathroom and a very limited supply of toiletries (less than usual for a Holiday Inn). It was... More 

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EmilyAP283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear global-traveller48, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. Thankyou for all your feedback, customer reviews are very important in order for us to strive to achieve the best possible customer experience. You are right in that the hotel was built in the 70's which means that all the rooms are of a similar... More 

NOrthamptonshire
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel looks like a tired old block of flats from outside but is lovely inside. Stayed two girls and 2 mummies in a spacious executive family room. Booked quite a few weeks in advance and paid £70 including breakfast - seemed like a bargain for the area. Hotel overlooks the sea and fairground area, our room had a beautiful view... More 

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EmilyAP283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear GreatMoleAdventure, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. I am delighted to hear that you enjoyed your stay with us while visiting the area for some shopping. Customer service is of utmost importance to us so thankyou for your postive feedback about the staff - it makes it all worthwhile. I'm glad you... More 

London
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It looks like a 70's Holiday Inn, it smells like the 1970s. The room was small, the bathroom tiny (smallest bath I've ever seen in the UK), the bed uncomfortable. The bar is grim, expensive and totally devoid of any character. But it was OK for one night.

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EmilyAP283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear MallorcaFanSurrey, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. I'm sorry to hear your negative comments about the hotel. It was built in the 70's, hence why all the bedrooms are of a similar size and, sadly, the bathrooms on the small side. So, we have to do the best with the product we've... More 

Southampton, United Kingdom
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent value for money, superb friendly helpful staff, particularly at check in (thanks Maz, you made us feel very welcome). Lovely pool and fitness gym. Lots of parking. Ideal situation for southsea common, sea front, cathedral, hovercraft to IOW and just a short walk to Gunwharf Quays. Rooms very clean with choice of pillows. Lovely views from higher floors.

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EmilyAP283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear Alan N, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. We are delighted to hear that you enjoyed your stay and thankyou for your wonderful comments. Customer experience is of utmost importance which is why feedback is so important to us. I will pass on your praise to Maz and thankyou for your positive... More 

Liverpool, United Kingdom
Top Contributor
92 reviews 92 reviews
23 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good location, welcoming staff, good value (if the deal is right) we paid £84.00 including breakfast, and they let us check in at 11.00 a.m. Probably one of the original Holiday Inns in the UK and it shows, being a little on the tired side, with adequate bedrooms and small bathrrooms. Large lounge area with bar and a good sized... More 

Was this review helpful? Yes 1
EmilyAP283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear PierreHead, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. We are thrilled to hear that you enjoyed your stay. Thankyou for your positive comments about our value for money, location and health club facilities. We take all feedback very seriously as we wish to ensure the best possible customer experience, so thankyou for your... More 

Dalkeith, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Holiday Inn for two nights just before Christmas to attend a wedding. It is a relatively modern block situated looking out towards the Isle of Wight and the entrance to Portsmouth Harbour so you can sit and watch the ships going in and out all day if you want. Inside it is bright and clean and... More 

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EmilyAP283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear Andrew W, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. We are delighted to hear that you enjoyed your pre Christmas stay and thankyou for your detailed feedback. Thankyou for all your positive comments - our location is often popular for the local amenities of Gunwharf Quays and the historic dockyard. Customer service is... More 

Ramsgate, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just come back from 2 nights stay. Great spot. Plenty of free parking. Found all staff very friendly and helpful. Lounge menu food was really nice. Breakfast all you can eat very good. Note: the sweets on reception desk are epic!

Was this review helpful? Yes
EmilyAP283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear Choochie02, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. We are delighted to hear that you enjoyed your stay. Thankyou for your positive comments about our location and staff. Customer service is of utmost importance us so thankyou for your kind words. I'm glad you enjoyed your meals here and I hope you took... More 

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