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Holiday Inn Portsmouth

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Pembroke Road, Portsmouth PO1 2TA, England
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Holiday Inn Portsmouth
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Holiday Inn Portsmouth
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653 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
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  • All months
    (653)
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    (167)
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Cheltenham, United Kingdom
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed today NEW

I needed to make a last minute booking for an overnight in Portsmouth prior to catching a ferry and the only rooms left were at The Holiday Inn. I knew at the time the price of £289 pounds for a double room was at least double what a Holiday Inn should be but I somehow told myself it must be... More 

Was this review helpful? Yes
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at the Holiday Inn for business while working at the America's Cup World Series. As I pulled up in a taxi, my initial thoughts were 'this is a bit nice for a Holiday Inn'. I was greeted with champagne reception with both rose and white wine.... needless to say it would only be fair if I tried one... More 

Was this review helpful? Yes 1
EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear Warren L, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. We are delighted to hear that you enjoyed your stay while down here for the America's Cup. Thankyou for all of your positive feedback, it makes all our hard work worthwhile. I'm glad you found the staff friendly but sorry that there were a... More 

London, United Kingdom
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a holiday inn express and as such is basic, however it provides all that you need for a one night stay. Location is great next to gun wharf with shops, places to eat, good secure car park and the hotel was clean, greeting by staff was polite and swift and the Internet in the room was fast. Perfect... More 

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EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear TheEleys, Thankyou for taking the time to review your stay. Sadly, you have reviewed the Holiday Inn Express in Gunwharf Quays and we are the Holiday Inn In Portsmouth, Southsea... Kind regards Emily de Wolff More 

Truro, United Kingdom
Level Contributor
57 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Undeniably a great location for this hotel, with direct access to Southsea, Old Portsmouth, Gunwharf and the Historic Dockyard. Nicely presented entrance with attentive staff. Rooms seemed very small and very basic for the price. Some of the fabric around the the building needs urgent attention (such as the stairwells!). Wouldn't be my first choice recommendation but overall it was... More 

Was this review helpful? Yes
EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear James R, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. Thankyou for your feedback, positive and negative. Customer reviews are very important to us as they enable us to continually improve our standards. Thankyou for your kind words about the attentive staff and great location. With regards to certain areas looking tired, we are... More 

East Midlands
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for one night, which was enough. As I was working, I called room sevicve to order a meal. Well, I tried calling - twice - but no reply. In the end I went down to the restaurant and waited an excessively long time for my 'premium' fish & chips to arrive. This was meant to be a large... More 

Was this review helpful? Yes
EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear DB-EastMids, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. Your feedback is very important in order for us to continually improve our standards and I have taken on board everything that you have said. Please accept my apologies for your meal, I will pass your comments on to the head chef, and I'm sorry... More 

Grays Thurrock, United Kingdom
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed midweek for two nights whilst in the area visiting family and friends. First the not so good the room was clean and tidy but a little jaded. In the bathroom the heated towel rail was not heated and had a load of gaffer tape crudely wrapped around where the element should of been. Okay so it's disconnected but do... More 

Was this review helpful? Yes 1
EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear Steve B, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. Customer service is of utmost importance to us so thankyou for your wonderful feedback with regards to the staff - it makes all of our hardwork worthwhile. Thankyou also for your positive comment about our location. I'm sorry to hear the description of certain... More 

Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I was booked in for just one night while on a business trip in the area. I am a regular customer of the IHG brands and currently a Gold Priority Club member. On arrival I offered my gold card to check in, bizarrely the receptionist then offered me a melting chocolate biscuit in recognition of my membership?!? I assumed this... More 

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EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear mboughen, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. I'm sorry to hear you weren't recognised as a gold member on your arrival, that is very disappointing and I will be speaking to the front desk manager and ensure he does some refresher training with his staff. Customer service is of utmost importance to... More 

Sofia
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent hotel for my week in Portsmouth. Great location, clean r& secure room, friendly staff, free Wi-Fi for members of IHG. I also had a great sea view, but the other side has a great view over Spinnaker tower. I will be back.

Was this review helpful? Yes
EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear Delty, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. We are delighted that you enjoyed your week here with us and thankyou for all of your positive comments. I love the pictures of your views, they are beautiful. I will pass on your kind comments to the various managers. Customer experience is of utmost... More 

Bedford, United Kingdom
Level Contributor
112 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked on the day and when I arrived the receptionist tried to charge me for the room I had already paid for. I showed her and then emailed her the proof and that was fine - until I checked out and they tried to charge me again. This is the second time this has happened to me at a... More 

Was this review helpful? Yes
EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear KTnSue, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. I'm pleased to hear you enjoyed your stay, sorry about the few problems you had at reception. Customer service is of utmost importance to us so to receive your positive feedback about the staff makes all the hardwork worthwhile. Thankyou again and we hope to... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked a Peppa Pig World break for my partner and I with his little girl. We booked via Paultons Park 'breaks' and when we arrived we walked a short distance to the sea front with a park, amusements and fair rides. We then spent the rest of the afternoon swimming in the hotel inside heated pool, then after a... More 

Was this review helpful? Yes
EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear Dove1820 Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. We are delighted to hear you enjoyed your stay with us while visiting Peppa Pig World. Thankyou for all of your positive feedback about the staff and our value for money and it's great that you found time to take advantage of the swimming pool... More 

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