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Holiday Inn Portsmouth

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Pembroke Road, Portsmouth PO1 2TA, England
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1 room 1 guest
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Holiday Inn Portsmouth
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670 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Canberra, Australia
1 review
3 of 5 stars Reviewed 3 days ago NEW

Great location for visiting the Historic Dockyards which was our goal. Long walk to get to the room as it's a big hotel. Basic but ok. In fact the simplicity was almost welcome after the 13 hotels before it that all seemed to have a different and increasingly complicated system of faucets. The towels were another thing though. They were... More 

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Portsmouth, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Family stayed at the hotel over a busy August weekend. Executive twin, excellent views, confortable beds, spotlessly clean. Breakfast was enjoyable and filling. Perfectly located for visiting Old Portsmouth and Gunwharf. Will be returning next year for longer in order to visit IOW too. Thank you to all staff.

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Bristol, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

I went here for a short break with the missus. The hotel is in a good location, 5 minute walk to the pier, 15 minute walk to the Gunwharf shopping centre bit. Staff are perfectly nice, so no issues there. We went for an executive room which was on the 6th floor (room 629 I think?). The room itself was... More 

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 6 days ago NEW

Stayed there for a day on my business trip. Location of the hotel is good however ambience and room quality is not worth the price....bath is old styled and not up to the mark. Food service- haven't got chance for lunch or dinner however breakfast options were standard as you can get in any of the British hotel. Nothing good... More 

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EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear anil m, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. Thankyou for your positive comment with regards to our location but I'm sorry you felt that the ambience and room quality is not worth the price. We are currently undergoing a refurbishment program which will give the rooms an uplift. Thankyou again, your feedback... More 

Peterborough, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Good location for visiting Portsmouth plus good pool to relax in, nice bright lounge & dinning room. Warm friendly Holiday Inn welcome on arrival, TV did not work in my room but duty Manager Alex resolved the problem which involved a room change very quickly. Good hearty breakfast to start your day, only down side is the car park, quite... More 

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EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear EddieR, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. I'm delighted to hear that you enjoyed your stay and thankyou for all of your positive comments, it makes all of our hard work worthwhile. Customer service is of utmost importance so I'm thrilled you got a warm welcome. I'm pleased that Alex was efficient... More 

London
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Service on arrival was great, although I couldn't check in I was able to use the fitness suite to change for my afternoon function. Then we stopped in the restaurant, service here was very slow and not that great. The room on check in was great, tea and coffee facilities and everything we needed. The pool was an added bonus,... More 

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EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear Charlotte2847, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. Thankyou for your in depth feedback, without it we wouldn't be able to continually improve our standards. We are delighted to hear that the service on arrival was great and I'm pleased you had a chance to take advantage of the leisure club facilities. I'm... More 

Edinburgh, United Kingdom
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for a week while working down in Portsmouth. The highlight of the hotel is it's location which is a 5 minute walk to Gun Wharf. The biggest negative would be the tiny car park. Fortunately there is free street parking between 1800-0800, which suited me as I had to drive to work each day. The hotel itself was... More 

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EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear James D, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. I'm pleased to hear you enjoyed your stay and thankyou for your positive comments about the location and the rooms. With regards to the parking, if the onsite car park is full then we do give out free parking permits at reception for the... More 

Level Contributor
96 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 1 week ago

I have reviewed this hotel before, there are some refurbishments going on and that's good. Reception staff are ok not full of energy but ok. Room service is crisp and fast in fact the best I have encountered in holiday inn congratulations to the young Seik gentleman who served me. The views from my room is second to none and... More 

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EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear Nfwragg, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. We are delighted to hear that you enjoyed your stay and thankyou for your positive comments about the views and room service. You are correct in that we are in the middle of a refurbishment but it takes longer than we would like so as... More 

dorset
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room 321 - twin - perfectly acceptable, maybe a little bijou but top marks to Housekeepering. Décor a little tired but understand a refit is in hand. Public areas fine. Breakfast the first morning - disappointing. Wonder if there is a problem with staffing and certainly management were not keeping an eye on things. At just before 0900 many of... More 

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EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear sunmar, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. Thankyou for your in depth feedback and I'm sorry to hear about the disappointments you encountered with the breakfast. I will be speaking to the restaurant manager because there shouldn't have to be a wait for the food to be replenished. I will ensure more... More 

Dartford, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Holiday inn with my partner. Great location for the Hovercraft and Gunwharf Quays. The room was extremely clean and very comfortable. The staff were helpful and very professional. Love the fact that it has a pool, nice to have a dip after a hard days sightseeing/shopping. Would not hesitate to visit again.

Was this review helpful? Yes
EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear TazLaw, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. We are delighted to hear that you enjoyed your stay and thankyou for all of your positive feedback. I will pass on all your kind comments and customer service is of utmost importance to us so to hear that the staff were helpful and very... More 

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