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All 5 Cirencester hotels

Stratton House Hotel

3.0 of 5 Hotel   |   Gloucester Road, Cirencester GL7 2LE, England (Formerly Best Western Stratton House Hotel)
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Stratton House Hotel
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Ranked #4 of 5 hotels in Cirencester
A recent review
5 of 5 stars reviewed 1 week ago
John2837 Eastleigh, United Kingdom
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208 people have reviewed this hotel

Traveler rating
    34
    76
    66
    22
    10
See reviews for
24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
Eastleigh, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The hotel was lovely, the staff friendly the breakfast sparse but sufficient. Unfortunately the machine provided to dispense coffee needs replacing with a human being! The bedroom was spacious and comfortable. We shall definitely stay here again.

Was this review helpful? Yes
David W, General Manager at Stratton House Hotel, responded to this review

Dear John, Thank you for your kind comments regarding your recent stay with us. Whilst the coffee machine is not to everyones liking we are always willing to serve customers a pot of tea or coffee if requested. I will speak with the breakfast chef regarding the breakfast offering as I know that we have recently had discussions to increase... More

Gosport, United Kingdom
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at Stratton House for 2 days for a wedding being held there at the weekend. This hotel used to be the place to go in its heyday, but is now in need of some TLC. The service and staff are helpful and friendly so no complainst there. The room was big enough and the bed was ok, but... More

Was this review helpful? Yes 2
David W, General Manager at Stratton House Hotel, responded to this review

Dear Tracy, Thank you for your comments on your recent stay. Firstly allow me to apologise for the bath towel not being in a satisfactory condition, I have spoken to housekeeping about this and we will look at why this happened. You are correct that the hotel has just been taken over by new owners and I am sure that... More

Southampton
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I was unsure about the hotel having read the mixed reviews but must say that I really liked the actual hotel. Yes, it is an old building and that just adds to its charms. Our room was really comfortable, clean and a really lovely size. Loved the fact that the coffee tables were old commodes!! Don't know if everybody would... More

Was this review helpful? Yes 2
David W, General Manager at Stratton House Hotel, responded to this review

Dear Jilly, Thank you for you comments on your recent stay. I am pleased that your overall stay was enjoyable and the hotel met to your satisfaction. My apologies for the issues in the restaurant. This is an area we are currently developing and we need to ensure that the team are more customer friendly and understand the need to... More

London
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel has had mixed reviews, to say the least. I cannot know what experience others have had - all I can say is ours was a good one. The building is a beautiful 300 yr old stone building with all the eccentricities that go with that - our bedroom was a fire exit. At least we would have been... More

Was this review helpful? Yes
David W, General Manager at Stratton House Hotel, responded to this review

Max O, Thank you for your kind comments regarding your recent stay. I am in agreement with you that yes some areas do need a bit of tlc and the decor has character. The new owners have hinted at investment in the property and hopefully this will give us the chance to add those missing wow factors. That said the... More

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

my wife and i stayed one night in room 38. it was a large room with desk, small couch etc. we paid £70+ so its what you would get at a travel inn etc. decor was old fashioned but had its charm. the corridor outside smelt of paint, but the smell did not permeate the door, thank god. the internet... More

Was this review helpful? Yes 1
David W, General Manager at Stratton House Hotel, responded to this review

KMiester, Thank you for your comments regarding your recent stay. I have taken on board all of the points raised and as such we are hoping to change linen suppliers very soon. The corridor had been painted the previous day and we were hoping that the smell would have dissapated sooner. My apologies for you not getting a warm check... More

Cirencester, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I visited Stratton House Hotel with some good friends today for afternoon tea (having found a deal on travel zoo). Thank goodness they were good friends so that firstly they will forgive me for the choice and secondly so the afternoon gave us some amusement and it is this amusement that drives me to award even one star. Dated decor... More

Was this review helpful? Yes 2
David W, General Manager at Stratton House Hotel, responded to this review

Ciren Nicky, Thank you for your comments regarding your recent afternoon tea. I would like to apologise for it not being as pleasant as it should have been. The waitress as expressed her apologies for dropping the sparkiling wine and whilst accidents happen this should have been corrected without question. I am sorry that the cakes were not to your... More

Cheltenham, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We fancied a change and this hotel was recommended to us. It was our treat for valentines day and overall We had a good experience , it was nice and relaxing and service was pleasant . The room was not as clean as I would like it to be , but that is just me being clean-freak.

Was this review helpful? Yes
David W, General Manager at Stratton House Hotel, responded to this review

Nicky, Thank you for your comments. I am pleased that you enjoyed your overall stay at the hotel and we hope to see you back at the hotel in the near future. Best Wishes More

Exeter, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 17, 2014 via mobile

My boyfriend and I were given a voucher for Christmas for Forestdale Hotels & chose the Stratton House. We were greeted on Friday evening by a lovely blonde receptionist & promptly checked in. Over the weekend we had several requests (an iron, info, ordering taxis) & it never seemed like any bother. We had breakfast on the Saturday, the bacon... More

Was this review helpful? Yes 3
David W, General Manager at Stratton House Hotel, responded to this review

Picklefifi, Thank you for your comments regarding your recent stay. I am glad that overall your stay was pleasant and my apologies if the receptionist on check out made you feel uncomfortable in anyway. They have been instructed to ensure that they check thoroughly all correspondence to ensure that we do not put our guests in an embarrassing situation. On... More

peterborough
Top Contributor
53 reviews 53 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed March 12, 2014

The Stratton House Hotel is in Stratton, about a mile north of Cirencester town centre, so locationally it's perfect. But to be honest it's about all that is. From the outside the hotel looks a bit tired and it's a theme that runs throughout the hotel. The doors could all do with a varnish, and the somewhat threadbare carpets could... More

Was this review helpful? Yes 5
David W, General Manager at Stratton House Hotel, responded to this review

Mrs Muffin, Thank you for your comments regarding your recent stay with us at the Stratton House hotel. I am sorry to hear that your stay was not as enjoyable as it should have been and I take onboard all of the points raised. The hotel was recently bought by St James Hotels and they are keen to stress that... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 18, 2014

I stayed with my family for 2 days in this hotel on a half term break. I had a deal voucher for this stay. The first impression was not good. The room was very tired looking. There was dust on the cot and chairs as if the room has not been used for a few days. I brought it to... More

Was this review helpful? Yes 1

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Additional Information about Stratton House Hotel

Also Known As:
Best Western Cirencester
Cirencester Best Western
Best Western Stratton Hotel
Address: Gloucester Road, Cirencester GL7 2LE, England (Formerly Best Western Stratton House Hotel)
Location: United Kingdom > England > Gloucestershire > Cotswolds > Cirencester
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 5 hotels in Cirencester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Stratton House Hotel 3*
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