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All 5 Cirencester hotels »

BEST WESTERN Stratton House Hotel

3.0 of 5
Gloucester Road, Cirencester GL7 2LE, England
Hotel amenities
BEST WESTERN Stratton House Hotel
Ranked #2 of 5 hotels in Cirencester
4.0 of 5 stars 78 Reviews
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78 reviews from our community

    Trip type
Traveler rating
    17
    37
    18
    4
    2
Date Rating
Hereford
Contributor
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 25, 2012

I messed up on my booking and the staff of this hotel bent over backwards to help me out. I rate this hotel 20 out of 10 for staff assistance, they really couldn't help me enough - you could pay several times the amount for a room in the UK and not get this level of service.

Was this review helpful? Yes
Ian Palmer, General Manager at BEST WESTERN Stratton House Hotel, responded to this review
May 28, 2012

Thankyou for these lovely comments, I have passed these on to all the staff and especially reception, it has brightened up their Monday. More

London, United Kingdom
1 review
2 of 5 stars Reviewed May 21, 2012

We had a gift voucher from freshweekends and decided to stay there as it is very difficult to book in any of the other options if you hold one of these vouchers. The location of the hotel and the building itself are very nice. However, we were terribly disappointed when we found a dirty tissue under the blankets at the... More

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Ian Palmer, General Manager at BEST WESTERN Stratton House Hotel, responded to this review
May 22, 2012

Thankyou for taking the time to review the hotel, since your stay we have retrained the member of staff concerned and hopefully the standrds will be back to a higher level now. I don't know whether you thought the bedding was meant to be white, but it is infact cream or ivory so will look a yellow colour. More

Peterborough
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed May 20, 2012
1
person found this review helpful

The hotel is OK but ther are plenty more of a similar or better standard in the area. My stay was marred by a few minor issues, the first was a stain/substance on the quilt, which I only discovered as I was getting into bed. The bathroom had hairs around the soap dish in the baths and stains running down... More

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Ian Palmer, General Manager at BEST WESTERN Stratton House Hotel, responded to this review
May 22, 2012

Thankyou for reviewing the hotel, I am sorry you had a few minor issues with cleanliness and times for breakfast and check-out. Meal times are stated on the key cards and in our guest room folders, but if you had asked reception in the evening about early checkout this could have been sorted the night before and also a continental... More

Harefield
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 16, 2012

My wife and I stayed for three night at the Stratton House Hotel in Cirencester 13-16 May. It was a most pleasant experience in amost comfortable room with a reasonably priced package for three nights DBB. The staff were most helpful, after one night we requested feather or softer pillows rather than foam and this was arranged very quickly via... More

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Ian Palmer, General Manager at BEST WESTERN Stratton House Hotel, responded to this review
May 22, 2012

Thankyou for taking the time to review the hotel and I am glad you had a pleasant stay at the hotel, I have passed your comments onto the young housekeeper who much appreciated them. More

Cambridge, United Kingdom
Senior Contributor
35 reviews 35 reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 8, 2012

Stratton House is a lovely old Cotswold building with pleasant gardens set well back from the main road yet easily found. It has the slightly faded appeal of a grand Edwardian country hotel. Someone with a cartload of money could come along and upgrade the place from floor to ceiling but would probably spoil its genteel charm. Our room, accessed... More

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Ian Palmer, General Manager at BEST WESTERN Stratton House Hotel, responded to this review
May 9, 2012

Thankyou for reviewing your recent stay, I am glad you had a nice 1 night stay with us and found the hotel to be comfortable and the staff to be polite and agreeable. Breakfast is an important meal and I am glad you had a good one to start your day. Hopefully we will see you again if you are... More

London, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 7, 2012

This was, and remains, my hotel of choice for the West Country. It has a great ambience, helpful staff, nice rooms and a good restaurant. What's not to like?

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Ian Palmer, General Manager at BEST WESTERN Stratton House Hotel, responded to this review
May 9, 2012

Thankyou for taking the time to write this review about your recent stay with us, it is always nice to hear some psoitive comments, I have passed them on to all the staff. We look forward to seeing you the next time you are in the west country. More

Winchester, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 23, 2012
1
person found this review helpful

Hotel was pleasant, the rooms were a good size and comfortable. Staff were freindly and helpful. The young man who ran the bar /restaurant was very helpful even though working alone and under pressure. Unfortunately the food was below standard and was returned on both evenings. The management apologised and did not charge for the main course. We would not... More

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Ian Palmer, General Manager at BEST WESTERN Stratton House Hotel, responded to this review
April 26, 2012

Thanks for your comments regarding your recent stay, I am sorry the food distracted from your stay, I have talked to the chef regarding the problems and hopefully these will be rectified in the future. But it is nice to hear yuo found the room comfortable and the staff friendly. More

Wales
Top Contributor
50 reviews 50 reviews
Reviews in 40 cities Reviews in 40 cities
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed April 21, 2012

Stayed here in Jnauary for a couple of nights. The hotel was very pleasant and the staff helpful. It took about 20/25 minutes to walk into Cirencester which is a lovely small town. This was a good base.

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Ian Palmer, General Manager at BEST WESTERN Stratton House Hotel, responded to this review
April 26, 2012

It's nice to hear you had a good stay at the Stratton House, and we look forward to seeing you again in the future. More

Birmingham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 16, 2012
1
person found this review helpful

We have just spent the most delightful weekend at this hotel The rooms were really comfortable, and the staff very attentive, nothing was too much bother. The hotel is situated in lovely gardens and was once the home of an important wool merchant. As many original features as possible have been kept. The menu was reasonably varied but the quality... More

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See 3 more reviews by danae363 for Cirencester
Ian Palmer, General Manager at BEST WESTERN Stratton House Hotel, responded to this review
April 18, 2012

Thankyou for taking the time to review the hotel, and I am glad you had a nice stay at the hotel and I have passed your comments onto all the staff and especially the kitchen. Hopefully we will see you again in the near future. More

Manchester, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 9, 2012

The hotel is a great location to cover the Cotswolds from and on the whole provides everything you need of a base on a sort of no frills basis. The room was fine but the bathroom was somewhat disappointing with the shower especially troublesome to get the right water temperature out of it and it wasn't very powerful. We only... More

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Ian Palmer, General Manager at BEST WESTERN Stratton House Hotel, responded to this review
April 12, 2012

Thankyou for taking the time to review the hotel, and I hope you do stay with us again when hopefully the shower will be a bit more reliable. More

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Additional Information about BEST WESTERN Stratton House Hotel

  • Best Western Cirencester
  • Cirencester Best Western
  • Best Western Stratton Hotel
Address: Gloucester Road, Cirencester GL7 2LE, England
Price Range: PLN: $

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BEST WESTERN Stratton House Hotel
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