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Cotswold Grange Hotel

Pittville Circus Road, Cheltenham GL52 2QH, England
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Cotswold Grange Hotel
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231 Reviews from our TripAdvisor Community

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Perth, Australia
Level Contributor
113 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed January 2, 2016

Our family of 4 recently stayed in a Junior Suite on the second floor of Cotswold Grange. Upon arrival, we were checked in promptly and given keys for our room which we did like. The only hassle was that our room was on the second floor which involved 2 flights of quite narrow stairs and there was no help offered... More 

Helpful?
Thank GemWA
Norwich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 20, 2015

This hotel has an excellent location good for anyone visiting Cheltenham, Its going to be even better when the renovations are complete. We found the Staff exceptional, very helpful and easy to talk to, food excellent, will stay again on our next visit.

Helpful?
Thank Colin S
CGH_MGMT, Manager at Cotswold Grange Hotel, responded to this review

Dear Colin, Thank you for such a positive review. It was a great pleasure to meeting and chatting with you and your lovely wife. We would be delighted to seeing you again at Cotswold Grange soon. Kind regards Management More 

Shrewsbury, United Kingdom
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed December 17, 2015 via mobile

The hotel was generally good ... However a few small things let it down . Our room was pleasant enough and a lovely bathroom had recently been fitted. The towels however were both small and not soft but hard!! We ate in the restaurant on the Saturday night which was fine. Good quality again , just lacking the finer details... More 

Helpful?
Thank richkeenan
Southampton, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 13, 2015

Our visit started off really badly when we were handed the keys to room 21, none of the pictures on the internet were of this room and no wonder. The room was from the 70's patterned carpet and curtains. Mismatched furniture, chipped furniture and no nods towards comfort. We were paying over £120 for this room so we were not... More 

Helpful?
Thank VivDP
CGH_MGMT, Manager at Cotswold Grange Hotel, responded to this review

Dear VivDP, Thank you for taking time to write this review. We are sorry to hear that you didn't like room 21 but glad to know that our manager managed the situation well. We have taken all comments seriously and room 21 is now being refurbished so hopefully nobody will be disappointed with decor. We would love to see you... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 2, 2015 via mobile

Really helpful staff. Beautifully freshly cooked full English. Upgrading some rooms at present but not inconvenienced in any way. And pet friendly,would highly recommend the Cotswold Grange. Stayed a few times always spot on.

Helpful?
Thank joncull1
CGH_MGMT, Manager at Cotswold Grange Hotel, responded to this review

Dear Joncull1, Thank you very much for your feedback. We were pleased to read your kind comments about our staff and breakfast. We look forward to welcoming you back soon. Kind regards Management More 

Doncaster, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 29, 2015

We stayed for one evening , the room and facilities were excellent ! The staff were very helpful and welcoming , the breakfast delicious and freshly cooked . I would definitely recommend to anyone , and look forward to visiting again.

Helpful?
Thank Alann W
CGH_MGMT, Manager at Cotswold Grange Hotel, responded to this review

Dear Alann, Thank you very much for such a lovely review. We are extremely happy to hear that you enjoyed your stay and looking forward to welcoming you back in the near future. Kind regards Management More 

Reading, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 22, 2015

The room was classed as a classic double,(I don't think) was in the basement, next to laundry, mouldy in corner by bed, radiator in bathroom didn't work, net curtain didn't fit window, bed uncomfortable, wifi was terrible, no bin in bedroom, it was awful,

Helpful?
Thank red54ruby
CGH_MGMT, Manager at Cotswold Grange Hotel, responded to this review

Dear Guest, We were very surprised to read the review you posted after the considerable effort and goodwill on the part of all staff to address the issues (albeit subjective) you had with your room decor. We offered you a generous goodwill gesture - something you were very happy to accept at the time - and you did comment that... More 

Travelers are raving about these Cheltenham hotels

Rugby, United Kingdom
1 review
5 of 5 stars Reviewed November 18, 2015

Excellent hotel well located within a 10 minute walk from the town centre. Greeted by a very friendly receptionist who recommended a few restaurants to go for in the area. We went for a superior room for one night and were not disappointed. Large room with what looked like a brand new en-suite bathroom. Very good quality wet room with... More 

Helpful?
Thank Tiptop27
CGH_MGMT, Manager at Cotswold Grange Hotel, responded to this review

Dear Tiptop27, Thank you very much for such a nice feedback. We love to hear that you liked our hotel and staff as we work really hard to make sure our guests have fantastic stay. We look forward to welcoming you soon. Kindest regards Management More 

A TripAdvisor Member
2 of 5 stars Reviewed November 8, 2015 via mobile

No complimentary bottle of water in a 'junior suite'? Wouldn't be so bad if there actually had been room service as the website promises. Always nice to get a warm greeting when you arrive at a hotel. 'Fraid this was as elusive as the room's facilities and frills which equalled none. A mean affair.

Helpful?
Thank A TripAdvisor Member
CGH_MGMT, Manager at Cotswold Grange Hotel, responded to this review

Dear Guest, Thank you for taking time and writing this review. We value each constructive criticism so will definitely investigate why you haven't received warm welcome on arrival which is our standard. As per room service - it is always available so we are surprised to hear that it was unavailable at the time of your stay. Kind regards Management More 

Manchester, United Kingdom
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed October 25, 2015 via mobile

We have just returned after spending two nights at this hotel,as we were staying for the start of the horse racing season at Cheltenham.The hotel is ideally sited close to the racecourse and a short walk to Cheltenham town centre which was one of the reasons we booked here.Check in was speedy,the staff were polite but the room let us... More 

Helpful?
Thank charl26
CGH_MGMT, Manager at Cotswold Grange Hotel, responded to this review

Dear Charl26, Thank you for taking time and writing this review. We are glad to hear that you liked our location and staff, however it is disappointing that you didn't like your room. The room you have stayed in will be refurbished soon so if you decide to come back we make sure that you change your opinion and will... More 

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