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All 19 Cheltenham hotels

Premier Inn Cheltenham West

Tewkesbury Road | Uckington, Cheltenham GL51 9SL, England
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Premier Inn Cheltenham West
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78%
Ranked #6 of 19 Hotels in Cheltenham
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Simon B Farnham, United Kingdom
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220 reviews from our community

Traveler rating
    78
    92
    38
    8
    4
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59
78
5
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Farnham, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here as a part of a weekend away for a birthday treat, we booked 3 rooms for seven of our family. The rooms are well set out and had everything we could need- beds comfortable and a good nights sleep was had by all. We had pre booked our evening meal ay the Beefeater restaurant which is joined... More

Review collected in partnership with premierinn.com

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Evesham, United Kingdom
1 review
3 of 5 stars Reviewed 2 days ago NEW

Staff were ok,but the rooms are tired and the car park isnt big enough to accomodate the pub and hotel. i was left waiting 5 minutes to be seated at breakfast before staff even appeared. it was cheap,but it could have been expensive depending on when you book.

Review collected in partnership with premierinn.com

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Harrogate, United Kingdom
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 5 days ago NEW

A tired bedroom in a budget hotel that needed a refurbishment. Breakfast was served next door and was chaotic, on both morning's the coffee ran out and it was an age to have a fresh brew available. Poor service and no leadership on display generally.

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CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham West, responded to this review

Thank you for your recent review, regarding your stay at our hotel. We appreciate hearing our guests comments and are sorry if we slipped up in a couple of areas, I have passed your comments onto our breakfast team and asked them to review procedures. We hope that this does not deter you from staying at Premier Inn in the... More

Exeter, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Recently spent 10 nights due to local work commitments, found the rooms clean, large and comfortable, my only grumble was the rooms were too warm to sleep, there were two fans provided to over come this however a facility to adjust the heating my have been easier. Breakfast was great; all you can was certainly tested... The staff were friendly... More

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CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham West, responded to this review

Thank you for your comments about your stay with us recently at Cheltenham North West Premier Inn. We are sorry to hear that your bedroom experience did not meet the expected level of comfort due to the heat. Thank you for your feedback on this, as all feedback is our best resource for improvement, and assure you that we have... More

Telford, United Kingdom
Top Contributor
113 reviews 113 reviews
60 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

Parked our bikes outside the reception so they could keep an eye on them, the room was as expected which is one of the good things about premier inns, the staff were excellent and friendly, and the food from next door was quite good. will stay there again if in the area.

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CheltenhamWest, Team Member (Receptionist) at Premier Inn Cheltenham West, responded to this review

Thank you for taking the time to leave positive comments about your stay in our hotel at Cheltenham North West Premier Inn. We are delighted to hear that you received the high level of friendly service that we pride ourselves on and that we achieved our aim to provide our guests with a simple and smart hotel.I hope that you... More

1 review
5 of 5 stars Reviewed 1 week ago

Stayed for 10 nights due to working in the area. The staff really were brilliant. Always helpful and nothing ever too much. The staff started work early to make sure breakfast was ready for us when we needed to get to work prior to the official breakfast time and did it with a smile on their face. We were a... More

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CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham West, responded to this review

Thank you for your kind comments regarding the various team members you encountered during your stay and we are pleased that you found all them to be pleasant courteous and helpful. I am delighted to hear that you enjoyed your stay with us and that you received the high level of friendly service that we pride ourselves on. We hope... More

Letchworth, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Desk staff seemd to have difficulty working out how many nights stay and whether I'd asked for breakfast or not, but sorted it in the end. The things that annoyed me were out of their control I suspect - 'free wifi' means 30 mins per day connected then you have to pay extra and having to pay up front for... More

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CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham West, responded to this review

Thank you for your positive comments about our housekeeping staff. I will ensure that your comments are given to them and I have taken note of the few pointers you mentioned for improvements in our service to you. We always welcome guest’s feedback, no matter how small and will ensure that we will consider all of your points raised which... More

Cheshire, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed for three nights, it was clean, quiet and staff were excellent. The location was ideal for us. Highly recommended for families and couples. Loved the peace at night, unlike other hotels, The Premier Inn pay attention to a great nights sleep!

Review collected in partnership with premierinn.com

Was this review helpful? Yes
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham West, responded to this review

We are delighted to hear that you enjoyed your stay with us here at Cheltenham Northwest Premier Inn and found the team and facilities to be of a high standard. The whole team are pleased you have taken the time to share your experience and we hope to welcome you back again soon. Kind Regards Carol Molyneux (Team Member-Reception) More

Rochester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 3 weeks ago

The room was up to the usual standard of a Premier Inn. Clean and comfortable. Except that there were 2 of us. I had the bed which was excellent but my friend had the 'put you up' bed which was not. Not comfortable at all. So if you want a twin room, make sure you get the good bed! It... More

Review collected in partnership with premierinn.com

Was this review helpful? Yes
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham West, responded to this review

I am sorry to hear that, on this occasion in the summer heat, your bedroom experience did not meet the expected level of comfort. I would like to thank you for your feedback on this, as all feedback is our best resource for improvement. I would also like to apologise for the noise that you encountered during your stay, however,... More

Norwich, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

all you expect from premier, but wood floors @ no aircon, so the usual problems could be encountered, beefeater next door good value as grandson with us so his breakfast free, easy accsess on off motorway,

Was this review helpful? Yes
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham West, responded to this review

Thank you your comments and a few pointers for improvements. We always welcome guest’s feedback, no matter how small and will ensure that we will consider all of your points raised. We hope to welcome back soon. Kind Regards Carol Molyneux -Team Member (Reception) More

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Additional Information about Premier Inn Cheltenham West

Address: Tewkesbury Road | Uckington, Cheltenham GL51 9SL, England
Phone Number:
Location: United Kingdom > England > Cotswolds > Cheltenham
Price Range (Based on Average Rates): $
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Also Known As:
Premier Inn Cheltenham West Hotel Cheltenham

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