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Premier Inn Cheltenham North West

Certificate of Excellence
Tewkesbury Road | Uckington, Cheltenham GL51 9SL, England
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Premier Inn Cheltenham North West
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Premier Inn Cheltenham North West
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263 reviews from our community

Traveler rating
    97
    108
    46
    8
    4
See reviews for
75
93
7
39
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (263)
  • Mar-May only
    (55)
  • Jun-Aug only
    (81)
  • Sep-Nov only
    (79)
  • Dec-Feb only
    (48)
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Chesham, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

All premier inns are the same. Great staff, really comfy beds, nice rooms, great breakfast. This premier inn is no different. Close to some major shops. Parking could be a bit hit and miss. We arrived at 7pm with one space left. Beefeater pub is also there. So a lot of parking spaces was probably used by people eating there.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
CheltenhamWest, Team Member - Reception at Premier Inn Cheltenham North West, responded to this review

I am delighted to hear you found the staff here friendly and helpful and I will ensure these comments are passed on. I would also like to thank you for your lovely feedback on our comfy beds and nice rooms. I apologise for the lack of space in the car park, but sometimes it can get busy especially as we... More 

Cardiff, United Kingdom
Contributor
20 reviews 20 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My wife and I arrived at the Premier Inn and we were made to feel so special. We were met by Carol a receptionist who was so friendly, welcoming and helpful She emphasized how much they wanted us to enjoy our stay there and to come to them for anything we needed. Our room was spotlessly clean. We met up... More 

Was this review helpful? Yes
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

Thank you very much for taking the time to write a lovely review and your kind comments about reception on your recent stay with us here at Cheltenham Northwest Premier Inn, We are delighted to hear your enjoyed your stay and were able to meet up with your friends. The team here work hard to provide a great service and... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We were in the area for a family celebration. It was our first visit to a Premier Inn and we were not impressed. We did not have a problem with staff who were very helpful but they forgot to order our newspaper when we were asked which paper we wanted. The room was small but very clean and the beds... More 

Was this review helpful? Yes
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

Thank you for your review about your recent stay with us. We apologise if your stay here was disappointing and that we slipped up in a few areas. Our rooms are usually set up for the number of people going into the room if the booking has been pre-booked. so again we can only apologise if there were not enough... More 

Essex, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel absolutely fine, everything you expect from Premier Inn. The food and service in the attached Beefeater restaurant was awfull which is a same as it reflects back to the hotel. Food not cooked properly so disappointed.

Review collected in partnership with premierinn.com

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CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

Thank you for your review about your recent stay with us here at Cheltenham Northwest Premier Inn. We appreciate hearing our guests comments and apologise for the disappointment and inconvenience you experienced in our adjoining restaurant. We are grateful you have brought this to our attention and your comments will be passed on to the team in the restaurant so... More 

Epsom, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

Overall good value, the room was clean and the facilities were as we expected. The location is good for 'out of town' shopping - there is a retail park several national retail chains within 5 mins walk.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

We are delighted to hear that you enjoyed your stay with us and found the team and facilities to be of a high standard! The whole team are pleased you have taken the time to share your experience and we hope to welcome you back again soon. Kind Regards Carol Molyneux (Receptionist) More 

Hythe, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

For: Nice big rooms. Comfy beds. Good shower. Clean. Friendly staff. Fairly quiet. Inexpensive. Against: Inadequate heater (March). Inadequate seating... why can't they provide two comfy chairs for two people? Why should one get the comfy chair and the other a hard upright chair or be propped up on the bed all evening? Poverty rations of tea/coffee/milk in the rooms.... More 

Was this review helpful? Yes
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

We are delighted to hear that you enjoyed your stay with us recently and found the team and facilities to be of a high standard! The whole team are pleased you have taken the time to share your experience. We appreciate hearing our guests comments and are sorry if we slipped up in a couple of areas. Our reception is... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Great room, comfortable bed. Quiet, had a lovely sleep. Don't bother with breakfast, service is dreadful! No cups, no hot water (was desperate for a cuppa), no butter. Staff really good at ignoring you too.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

Thank you for your comments and a few pointers for improvements. We always welcome guest’s feedback, no matter how small and will ensure that we will consider all of your points raised and inform the department concerned to review their procedures. It is great to hear that you enjoyed our new beds in the hotel and found them to be... More 

Frome, United Kingdom
1 review
4 of 5 stars Reviewed March 18, 2015

Very friendly receptionist, going the extra mile to get a restaurant booking for me. Usual high quality bed and bathroom. Restaurant provided fairly predictable but good value meals. Only disappointment, and this is no fault of the staff, is that the corridors looked tired and dingy, and my bedroom chairs and curtains looked worn and dated. Generally this property would... More 

Review collected in partnership with premierinn.com

Was this review helpful? Yes
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

Thank you for taking the time to write a review on your recent stay with us here at Cheltenham North West Premier Inn. We are delighted to hear you found the receptionist friendly and helpful and we will ensure these comments are passed on. It is great to know that you found our bedrooms and bathrooms of a high quality... More 

Portishead, United Kingdom
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 8, 2015

We booked at the very last minute and the only room available was the disabled room. Be aware that the beds in disabled rooms are smaller than normal. The room was fine and we didn't mind the lower basin/bath with handrails. We had room 10 which is opposite the door into the bedrooms and were awoken at 1.45 by very... More 

Was this review helpful? Yes 1
CheltenhamWest, Team Member - Reception at Premier Inn Cheltenham North West, responded to this review

Thank you for taking the time to review your recent stay with us here at Cheltenham Northwest Premier Inn. We apologise for the disturbance that you had during the night and this is an issue that we take on board. Our night receptionist carries out hourly corridor checks to ensure that noise is kept to a minimum so that it... More 

Andover, Hampshire, United Kingdom
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed February 23, 2015

The hotel is just off the traffic lights on Tweksbury Rd and it has a Beefeater right next to it. Along the Tweksbury Rd you have plenty of shops and eateries to keep you entertained. The room we had was 25 and looked out to the back of the hotel over the car park. The room was temperature controlled and... More 

Review collected in partnership with premierinn.com

Was this review helpful? Yes 2
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

We are delighted to hear that you enjoyed your stay with us and found the facilites very useful to you whilst you were staying with us. The whole team are pleased you have taken the time to share your experience and we hope to welcome you back again soon. Kind Regards Carol Molyneux (Team Member-Receptionist) More 

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