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Premier Inn Cheltenham North West

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Tewkesbury Road | Uckington, Cheltenham GL51 9SL, England
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1 room 1 adult
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Premier Inn Cheltenham North West
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325 Reviews from our TripAdvisor Community

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Solihull, United Kingdom
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

Staff very friendly but being honest this is a poor relation for the premier inn brand. The heater in the room (yes heater) is not big enough to heat a room half the size,it hums and the thermostat clicks. Not sure how the nights sleep will go but let's see. Bathroom is like a university digs. Again not really as... More 

Helpful?
Thank Simpleneed
CheltenhamWest, Team Member - Reception at Premier Inn Cheltenham North West, responded to this review

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. I am sorry for any inconvenience... More 

Devon, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Ideal location for the races, only a few minute drive to the course, no hassle the reception booked us a taxi. Breakfast is a must ! Lovely location just off the M5. Reception were very helpful as soon as we arrived with informing us about breakfast and booking a table for dinner

Review collected in partnership with premierinn.com

Helpful?
Thank laurenr1991
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

Thank you for your recent review of your stay with us here at Cheltenham Northwest Premier Inn. I am pleased that you had a good stay with us. Our team will be delighted to receive your feedback as it is really important to us that our guests are happy with the service they receive. I will pass on your positive... More 

Peterborough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Overall the stay at the Premier Inn Cheltenham North West was very average and far from the expected quality of some of the newer venues. Good Points: Staff and check in process very good as usual Wi-Fi was great with a good connection Food in the evening was exceptional and quick Parking was ample Bad Points: Rooms are very outdated... More 

Review collected in partnership with premierinn.com

Helpful?
1 Thank derycklamb
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

Thank you for taking the time to provide us with your feedback on your recent stay with us. I would like to apologise that your stay was not up to the standard that Premier Inn are committed to and for mentioning a few pointers for improvements. We always welcome guest’s feedback, no matter how small and will ensure that your... More 

Buckinghamshire
Level Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here on Boxing Day whilst visiting family and had a good experience. The hotel is well-positioned for both Bishops Cleeve and Cheltenham and is located near a retail area. Check in was friendly and efficient (considering they were working when everyone else were off!). The room was of good size for 2 adults and 2 children who both... More 

Helpful?
Thank HaddaTraveller
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

Thank you for your lovely feedback on our recent stay with us here at Cheltenham Northwest Premier Inn. It is fantastic that you found the team and facilities to be of a high standard! The whole team are pleased you have taken the time to share your good experience and I will ensure that your positive comments are passed on... More 

Bolton, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is well positioned for Cheltenham & we had a good 2 night stay with no major complaints. The restaurant does get busy, so suggest booking a table. Breakfast was great with a full range of drinks, fruits etc.....

Helpful?
Thank Lynette M
CheltenhamWest, Team Member - Reception at Premier Inn Cheltenham North West, responded to this review

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. Your feedback is very much appreciated as it enables us to improve standards as we endeavour to meet all of our customers needs. Thank you once again for your review. Kind Regards Carol... More 

Reading
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked into this Premier Inn for 3 nights over Christmas as we were visiting family in Cheltenham. We have stayed here before and must say we have always had good service and the rooms are always clean and comfortable

Helpful?
Thank 54Retired2012
CheltenhamWest, Team Member - Reception at Premier Inn Cheltenham North West, responded to this review

Thank you very much for taking the time to write a lovely review on your recent stay with us here at Cheltenham Northwest Premier Inn, We are delighted to hear your enjoyed your stay. The team here work hard to provide a great service and ensure all our guests have a comfortable stay, We hope to welcome you back again... More 

Cornwall, United Kingdom
1 review
5 of 5 stars Reviewed 5 weeks ago

We only stayed one night but it was comfortable enough and the room was very clean. Check in was quick and efficient, friendly. It was quiet too. We had dinner and breakfast elsewhere so cannot comment on the restaurant next door but it looked nice enough, light, spacious.

Review collected in partnership with premierinn.com

Helpful?
Thank WilliamKTS
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

Thank you for your lovely comments. We are delighted to hear that you enjoyed your stay with us and found the team and facilities to be of a high standard! The whole team are pleased you have taken the time to share your experience and we hope to welcome you back again soon. Kind Regards Carol Molyneux (Reception) More 

Andernos-les-Bains, France
Level Contributor
124 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
5 of 5 stars Reviewed December 29, 2015

It may seem a bit pointless to write a review on a Premier Inn. Everybody knows them after all and they are all pretty much the same. I must say that I was impressed by the good value, by the kindly lady at reception, the comfortable bed and the good breakfast. Things that come with a cost in more expensive... More 

Helpful?
Thank TNH33
CheltenhamWest, Team Member - Reception at Premier Inn Cheltenham North West, responded to this review

Thank you for taking the time to write a lovely review. Your kind words are very much appreciated and the team will be delighted to hear that you enjoyed yourselves here at Cheltenham NorthWest Premier Inn. We look forward to welcoming you back again soon. Kind Regards -Carol Molyneux (Reception) More 

Winchester, United Kingdom
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed December 21, 2015

As usual, all the staff and room facilities were spot on. This particular hotel though has the creakiest floorboards and thinnest walls of any Premier Inn I have stayed in so far. Impossible to open the window because of the traffic noise, the room was a bit too warm but the worst aspect was other guests leaving at 5:30am. The... More 

Review collected in partnership with premierinn.com

Helpful?
Thank ChelseaBlue66
WhitbreadHotels, Online Customer Services at Premier Inn Cheltenham North West, responded to this review

Hi ChelseaBlue66 Thanks for taking the time to review your stay. At Premier Inn, we like to provide our guests with a brilliant nights sleep so I'm really sorry to learn that we let you down on this occasion. I'd like to discuss this further with you and I'll be in touch again via direct message. Kind Regards Darren Brown... More 

Spalding, United Kingdom
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 9, 2015

We have stayed literally hundreds of times in many different Premier Inns around the British Isles during the last 20 odd years and usually they are pretty much all the same. You usually know what to expect when you book a Premier Inn room and we have rarely been disappointed. Not so this time. The hotel staff were friendly and... More 

Helpful?
Thank bridalbouquet
Questions? Get answers from hotel staff and past guests. Ask a question

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