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Butlers

Certificate of Excellence
Western Road, Cheltenham GL50 3RN, England
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205 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Kingston, Canada
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

One reason we loved Butlers so much was because of the warm hospitality. Guy and Robert go out of their way to make sure you are happy, comfortable, and at home. I don't think I've ever felt so well taken care of! We were also given lots of great advice on where to go and what to do. The breakfast... More 

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London, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for a week, the hotel has a lovely friendly atmosphere with all the comforts you would expect from a 5* hotel. The breakfast was superb, a great start to the day with something to suit all tastes. The hotel is in a quiet location but is also an easy walk from Cheltenham town centre. The website is a... More 

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Horsham, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Cheltenham is a classic English Regency town; Cheltenham Races, Book festival, Everyman theatre. Butlers Hotel adds quality to your stay in this town. Themed on famous butlers, e.g. Jeeves; the rooms are clean and comfortable; the breakfasts are well prepared and taken in a high-ceilinged dining room overlooking the well-kept garden. The Montpellier area is just a short walk away.... More 

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ButlersCheltenham, Owner at Butlers, responded to this review

Thank you John haha - it only took you five years to find your way back!! Delighted to hear you had a such a nice weekend exploring Cheltenham and we look forward to welcoming you back soon. Sincerely Guy Hunter Robert Davies More 

Lincolnshire, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Nothing not to like! Everything was wonderful, parking, welcome, breakfast to perfection, rooms, sitting room, breakfast room, very interesting array of Butlers hats, information on the surrounding area was great, just book....you will not be disappointed and only 10mins walk to centre of Cheltenham and if required the bus service to Gloucester was good too.

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ButlersCheltenham, Manager at Butlers, responded to this review

Thankyou for the lovely review it was fun looking after you at the weekend and we look forward to welcoming you back to Butlers on your next visits ;)) All the best Guy and Robert More 

Gibraltar
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here over the Festival and it was a wonderful retreat away from the carnage of the town centre. Only a 10 minute walk from the centre and 30 minute walk from the race course and really beautiful inside, loved all the quirky butler memorabilia and hats everywhere. Bed very comfortable, nice sized TV, I only properly met Guy of... More 

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ButlersCheltenham, Owner at Butlers, responded to this review

HI James Many thanks for findng your way to Butlers - We hope you left the gold Cup week richer than when you arrived! Apologies for the shower rose - we made a mistake by installing eco-heads but no one wants to save the planet anymore ;(( We are having the these changed back. The wifi has been rebooted -... More 

Cheltenham, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

A great idea for a themed hotel - celebrity butlers, after whom the various rooms are named. So you might find yourself staying wih Jeeves or with Stevens from Ishiguru's 'Remains of the Day'. Is there a Crichton room - from that great J.M.Barrie play, 'The Admirable Crichton'? Not sure. I was put in Hudson ('Upstairs, Downstairs', I believe -... More 

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Oxfordshire, United Kingdom
1 review
5 of 5 stars Reviewed February 22, 2015

Don't waste your time looking for anywhere else to stay in Cheltenham! We have stayed at Butlers on several occasions and cannot find fault! Guy, Robert and all their staff are so wonderfully welcoming and helpful, the rooms are beautifully decorated, clean and comfortable, and the breakfast is absolutely delicious! A complete joy! Marian & Martin Oxford

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ButlersCheltenham, Owner at Butlers, responded to this review

Dear Marian and Martin Thank you for the lovely review. I think Martin has already made another reservation so we look forward to seeing him next week. I hope we can maintain the standard - no pressure then!! Sincerely Guy and Robert More 

Windsor and Maidenhead, United Kingdom
1 review
5 of 5 stars Reviewed February 8, 2015

Just had a great stay in the most charming and stylish guest house I have ever stayed in. The owners are excellent hosts and have created a unique environment that is full of creative touches. This will be my first choice from now on. And the breakfast was yummy.

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ButlersCheltenham, Owner at Butlers, responded to this review

haha - when you say 'unexpected gem' - were you referring to yourself or us!! Thank you for the great review and now you know where we are we - look forward to welcoming you all again in the future... All the best Guy and Robert More 

London, United Kingdom
1 review
5 of 5 stars Reviewed January 31, 2015

Forget the big name hotels in Cheltenham. For a truly comfortable stay in luxury surroundings, with a warm welcome and superb breakfast guaranteed, I advise all travellers to Cheltenham to choose Butlers! I travel a lot, both for work and for leisure, and have stayed in hotels of all standards across the globe, and can assure you that, in terms... More 

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ButlersCheltenham, Owner at Butlers, responded to this review

Steady-on Graham - any one would think you enjoyed it here!! haha - delighted to know you and your guests had a lovely weekend here and we look forward to the next one - perhaps in warmer weather next time?? All the best Guy and Robert More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 21, 2015

Ideal location, very quiet street. Rooms well-equipped and spotlessly clean, lovely spacious bathroom in Alfred. Staff were friendly and very helpful. Delightful breakfast and a special thank-you for the gluten-free options.Will be coming again and would recommend it to family and friends. Carol, London.

Was this review helpful? Yes
ButlersCheltenham, Owner at Butlers, responded to this review

Dear Carol thank you very much. We are pleased you enjoyed your stay in 'Alfred' let us know when you are coming back and we will ensure the gluten free options are topped up;)) All the best Guy More 

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