I booked 2 standard double rooms 1 week before I was planning on arriving, the booking was handled in a professional manner and with ease and with a personal touch from the lady at the end of the phone. Check in was equally pleasant and friendly. I was surprised and delighted when I saw what the hotel called a "standard... more

the breakfast was the best thing about this hotel.they called it a 4 star accomodation,i've stayed in better 2 stars abroad.i asked for a first floor room as my husband and i have trouble climbing stairs.we were given a third floor room and there were no working lifts.the bed was comfy though but the room was very drabbly decorated and... more

Clean room. Nice comfortable bed. Clean bathroom. Plenty hot water. Very good breakfast. Nice staff. I was there for one night B&B and this hotel was clean and comfortable. Its not a five star state of the art hotel but it does not pretend to be. As a good B&B hotel it hits the mark. Austin more

i loved the hotel, ive been here about 5times now and i have to say i cant fault it. The rooms are absolutley brilliiant, its well presented. The staff are kind and helpfull. I will be coming back more

I stayed for one night as my company were having a Christmas party at the race course. The room was clean and very comfortable. I had checked their website which showed some of the rooms and rang to request one of those featured. The location was good @10 min walk to the race course, which was a good thing as... more

Me and my husband have been to this hotel a few times and our rooms have been ok, the beds are comfy and the breakfast was nice. Its a short walk to the centre of Cheltenham. I assume we,ve been lucky. I am not sure if anyone else has felt anything in this hotel from the other side but each... more

Wish I had read your advice before I went! The room was nice - Walls Room, but above kitchen'dining area so terrible smell of cooking! New bathroom, very clean, but no hot water or heating. We were told breakfast was until 9:30 but when we got there at 9:15 we were informed that it finished at 9:00 and a vitriolic... more

Looks lovely from outside, and the guest book shows some really nice reviews as well as really bad ones, so maybe there are nice rooms! After I had paid on-line I received an e-mail to inform me that the rooms I had booked were 'semi' en-suite. When I asked what this meant I was told there was a shower in... more

The website we used said this hotel was four star. What a joke! The very shabby room had screws and bits of wood over the walls. The carpet looked as though it could do with a liaison with a vacuum cleaner. We booked a smoking room, but no ashtray was provided. It may have been hidden in a drawer, but... more