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Ellenborough Park

5.0 of 5 Southam Road, Cheltenham GL52 3NH, England
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Ellenborough Park
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Ellenborough Park
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642 reviews from our community

Traveler rating
    504
    86
    41
    8
    3
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104
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Weston super Mare, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars NEW

Decided to have a night away to treat myself - well worth it! Lovely to find real luxury with outstanding levels of service and superb food in a beautiful hotel in the country. Having been a hotel manager in the past I am in the position to say Ellenborough park has got everything just right! Thank you for everything Robin... More 

Was this review helpful? Yes 1
EllenboroughPk, General Manager at Ellenborough Park, responded to this review

Dear Robin B, thank you very much for your very kind comments following your recent stay here. We are delighted that you consider the service to be outstanding and you enjoyed your food so much. As a previous hotel manager we truly appreciate your expert opinion. We look forward to seeing you here again soon. Kind regards John Hanna More 

Herefordshire, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stunning location, some of the best food I've ever eaten, fantastic staff, gorgeously luxurious bedrooms - Ellenborough Park cannot, in my opinion, be beaten. I've stayed twice and can't wait for my next visit this summer. Afternoon tea and the spa are on my must-do list!

Was this review helpful? Yes 2
EllenboroughPk, General Manager at Ellenborough Park, responded to this review

Thank you for saying that your stay was practically perfect. it is very good to know. Our teams are always delighted to hear that every element of a guest's stay was so enjoyable. We look forward to seeing you here again to enjoy your afternoon tea and try the spa. Kind regards John Hanna More 

Dudley uk
Contributor
14 reviews 14 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

We have been to the Ellenborough before and found this to be simply perfection, so on looking to visit again, a quick visit to Tripadvisor brought feelings of trepidation. Gone was the 100% 4 or 5 star reviews; instead these were intermingled with some quite critical reviews. Well, all I can say is that our trepidation was COMPLETELY unfounded. I... More 

Was this review helpful? Yes 7
EllenboroughPk, General Manager at Ellenborough Park, responded to this review

Thank you for your recent review. We are absolutely delighted that your trepidation was short-lived and that you found everything perfect. We work extremely hard to ensure our guests have the best possible experience and so when we do well -its brilliant. Thank you. We look forward to seeing you here again soon. Kind regards John Hanna More 

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

We chose Ellenborough for the venue for our christening party. The rooms were beautiful and the team did all they could to accommodate us. On the day we were looked after from the moment we arrived and the Alice in Wonderland afternoon tea we chose for the children was both delightful and tasty. We will definitely use Ellenborough as a... More 

Was this review helpful? Yes
EllenboroughPk, General Manager at Ellenborough Park, responded to this review

Thank you for your review following your recent christening party. We are very pleased that everything was perfect and that everyone enjoyed the 'Alice in Wonderland afternoon tea'. We look forward seeing you here again for your next event. Kind regards John Hanna More 

Bath, United Kingdom
Top Contributor
103 reviews 103 reviews
52 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a really good hotel with friendly and attentive staff. From arrival the welcome was warm and all the staff helpful. The facilities are very good in the Spa and a small gym and a range of restaurants and seating areas in fabulous rooms. The lady in charge of the restaurant was excellent and even remembered the tea I... More 

Was this review helpful? Yes
EllenboroughPk, General Manager at Ellenborough Park, responded to this review

Thank you for your recent review. We are of course delighted that you enjoyed most aspects of your stay here and are disappointed that you considered some aspects of our service not quite up to scratch. We will work on your suggestions for improvement. And next time you stay we will hopefully fulfill your expectations. Kind regards John Hanna More 

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Oh hail Ellenborough Park and their quite exceptional team. On arrival I was greeted so magnificently and professionally by the lovely Elisabeth, praise be to her indeed, she thrives on her job which is an utter delight to behold. The rooms as one would hope and expect, did not disappoint, are well proportioned and tastefully designed and wonderfully equipped too.... More 

Was this review helpful? Yes 4
EllenboroughPk, General Manager at Ellenborough Park, responded to this review

What a fantastic accolade to receive! I am thrilled to read this review and delighted to hear you think we are England’s finest hotel. Our team is what makes this hotel what it is and to receive comments like this is wonderful. We look forward to welcoming you back soon. Kind regards John Hanna Ellenborough Park More 

TWells
Top Contributor
170 reviews 170 reviews
37 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 1 week ago

Let me start by saying that the food was great and plentiful; in fact one afternoon tea would be enough for two to share. The reason this review is "average" sadly, is the staff. Nice friendly folk, don't get me wrong, but I seriously question the training/supervision, given that this is a 5 star hotel. Very average service and they... More 

Was this review helpful? Yes 2
EllenboroughPk, General Manager at Ellenborough Park, responded to this review

Thank you for your review and raising some very important points which we will take into account. I think, as you have suggested, that this was indeed a blip and not something which happens often. Please do contact me directly on 01242 545454 and I will investigate why this may have happened. However, I am pleased to hear you heard... More 

Milton Keynes, United Kingdom
Top Contributor
94 reviews 94 reviews
40 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our 2nd visit and won't be our last. From the handwritten note from the Manager on arrival to your car being parked outside your room on departure, not to mention the comfiest beds and pillows ever! The staff are extremely helpful and nothing is too much trouble. The hotel has a lovely feel about it and the grounds... More 

Was this review helpful? Yes 2
EllenboroughPk, General Manager at Ellenborough Park, responded to this review

‘Home from Home’ is such a lovely expression to hear when describing our hotel and we are delighted you have enjoyed your stays with us. Our Hypnos beds have been especially made for the hotel and it’s great to hear you found them to very comfy. Our employees are thrilled to receive comments such as yours and I will make... More 

Coventry, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel in 2013 and I have only just got round to writing a review - sorry! What a fabulous hotel. Stayed 2 nights with my wife through a secret escapes deal, and we enjoyed every minute. Everything from the food to the rooms was superb. The Spa is small but we were the only 2 there... More 

Was this review helpful? Yes
EllenboroughPk, General Manager at Ellenborough Park, responded to this review

As long as you had a lovely stay, we don’t mind when you post your review! We are delighted to hear you were able to enjoy a day at the races and were able to also go shooting. Our location next to Cheltenham Racecourse and near to numerous activities is something we always want to promote to our guests when... More 

Tewkesbury, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent a lovely Monday here after booking a spa day through spa breaks for a very reasonable £35 including a 25 min treatment. The spa is not huge so you don't need hours here. Facial was one of the best I've had. YOU MUST try the afternoon tea, beautiful surroundings and great service. We didn't stay but the hotel looked... More 

Was this review helpful? Yes 3
EllenboroughPk, General Manager at Ellenborough Park, responded to this review

Thank you for taking the time to write your review. We are delighted to hear your facial treatment in our spa was the best you've had and you were able to enjoy a special offer. It’s lovely to hear you were also able to enjoy our delicious Afternoon Tea and take in some of our beautiful views. We hope to... More 

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Additional Information about Ellenborough Park

Address: Southam Road, Cheltenham GL52 3NH, England
Location: United Kingdom > England > Cotswolds > Cheltenham
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Ellenborough Park 5*
Number of rooms: 62
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Also Known As:
Ellenborough Park Hotel Cheltenham
Hotel Style:
#1 Family Hotel in Cheltenham
#1 Romantic Hotel in Cheltenham
#1 Luxury Hotel in Cheltenham
#1 Business Hotel in Cheltenham

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