Looking forward to this stay for ages. Was promised "my supervisor will respond to your complaints" but 3 days later still not heard a sausage. To precis: no air-con first night; poor breakfast and then incorrect/incomplete orders brought out, with surly service 2 mornings running; room left open by housekeeping- fortunately nothing stolen; room service drinks brought unopened, then told... More
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- Also Known As:
- Queens Hotel Cheltenham
- Mercure Cheltenham